Exam #1 Study Guide for CMUN 10 (Chapters 1-6)
Chapter 1
 8 Types of Groups
 4 Communication Myths and Hindsight Bias
 What does “communication is a process” mean?
 Content and relationship dimensions of messages
 Transactional Communication Model
 Verbal and nonverbal communication
 Communication Competence Model
 Tannen’s Model of Gender Differences
 Definition of a group versus an aggregation
Chapter 2
 Definition of system and parts (input, entropy, throughput, output)
 Ripple Effect, Synergy and Negative Synergy
 Influence of Group Size on Accuracy and Interaction
 Ideal group size
Chapter 3
 Task and social dimensions of groups
 4 Phases of Group Development (Forming, Storming, Norming,
Performing)
 Implicit and explicit norms
Chapter 4
 Definition of “group climate”
 Competition Themes
 Cooperation Themes
 Individual Achievement
 Intragroup, Intergroup Competition and Intragroup and Intergroup
Cooperation
 Listening Process
 Shift Response and Support Response Listening Strategies
Chapter 5
 What is a role?
 Role Reversal, Role Fixation, Role Status, Role Conflict
 Formal and Informal Roles
 Types of Informal Roles (Table 5.1 p. 146)
 What is Leadership?
 Leadership Emergence Patterns
 Traits Styles, Situational Perspectives on Leadership
 How Can We Become Leaders (3 suggestions from textbook)
Chapter 6
 4 Differences between Groups and Teams
 Brainstorming Guidelines
 Typical Characteristics of Empowered Teams (p. 204)
 Four C’s in Building Teamwork
Please also review class notes, activities, discussions, film clip notes, etc.!