822 participants from around the globe provided insights on the most critical success factors in times of change. The top seven contributors to success in Prosci’s Best Practices in Change
Management – 2014 Edition were:
1.
2.
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6.
7.
1998
2000
2003
2005
2007
2009
Active and visible executive sponsorship
Structured change
Dedicated change management resources and funding
Frequent and open communication about the change and the need for change
Employee engagement
Engagement and integration with project management
Engagement with and support from middle management
102
152
288
411
426
575
32
64
44
52
72
112
2013 822 250+
Each study, advancing the discipline of change management with new topics and added depth.
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#1 on the list for eighth time in eight studies
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Active and visible participation, Build coalitions, Communicate
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Drives adoption and usage by: providing guidance and direction and demonstrating commitment
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Continued increase in use of methodology
Start change management early to be proactive
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Drives adoption and usage by: giving structure and repeatability to guide actions and avoid missteps
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Resources correlate to results, should be scaled to the effort
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“If it’s not someone’s job, it’s no one’s job”
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Drives adoption and usage by: ensuring that change management activities are completed
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Provide answers to “why” instead of just details
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Leverage preferred senders to be effective
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Drives adoption and usage by: catalyzing the necessary individual transitions by answering key questions
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Requires concrete definition of how job will be done differently
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Tactics for both evaluating and facilitating engagement
D i d ti d b ultimately “adopt and use” the change i th h t
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Integrating CM and PM drives better results
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Integration can happen across multiple dimensions
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Drives adoption and usage by: ensuring solution is designed, developed and delivered AND embraced, adopted and used
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Five roles: Communicator, Advocate, Coach, Resistance Manager, Liaison
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Must support them first so they can support direct reports
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Drives adoption and usage by: leveraging the group that is
“closest” to where the change comes to life
Know your discipline
Leverage latest data and new research on cutting-edge topics like measurement, resourcing and budgeting, and integrating with project management.
Know what not to do
A id i t k d i i crucial step or action by acquiring the foresight that comes from practitioners who share what they would have done differently. prosci.com/bp #cmbp14 @Prosci
Know what worked for others
Gain countless insights with focused tips and suggestions that can provide support whether you are structuring your overall approach or customizing specific activities.
Know what to do next
Plan concrete steps with actionable findings to guide both how you structure your change management approach and how you execute specific practice areas.
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