Management Information Service
MI service metrics
Metrics
At previous service boards two metrics areas were presented, activity of the MI team and usage information
on the warehouse. The board founds these helpful and as such they are included again.
Analysis of MI team worked hours
The following a high level analysis of the time worked by the MI team, the total is only the time spent on
Cognos developments.
600
Hours worked by project area
500
Development
Support
400
300
200
100
0
Academic
statistics
HR Reporting
Project 1.3
HESES
Modeling
Cognos
upgrade
Admissions
Notes
This includes hours worked by Des Butcher and David Taylor. The columns are split between Support hours
and Development hours, support hours are shown at the top of the column for each project. Time spent on
departmental administration and system administration has been excluded from the graph data.
A point to note is that work completed as part of HR reporting has been re-used by Project 1.3. As the scope of
data incorporated into the Data Warehouse expands benefits are likely to be experienced outside of the lead
department, subject to the agreement of the data owner for data to be used elsewhere.
Management Information Service
Service performance metrics
To manage the performance of the MI service over time we are measuring the run time of a report at regular
intervals during the day. The data collected will be used to identify any trends in service performance and
investigate variances.
The chart below is a statistical process control chart of the data gathered from running the standard report.
The chart shows the run time of a report during the business day ( 07:17 am to 17:45 pm ) for the last month.
Control chart - Report run time during business day
Measured run time
Average run time
Upper control limit
Lower control limit
18
16
14
Seconds
12
10
8
6
4
2
0
There are a set of rules which can be used to interpret the charted data, identifying series of readings which
highlight a change in service performance which can be attributed to an assignable cause. The identification of
these causes and their rectification or exploitation will allow us to manage consistent service performance
over time.
Management Information Service
Report usage activity
The following are charts of activity on the data warehouse broken down by report activity and the total usage
of the warehouse. The summer period saw a drop off in activity, with the more recent months showing an
increase in activity in the Warehouse. There have been few requests for the student plan and load reports
although this is likely to change over the coming months as the planning round commences.
12 month report activity by reporting area
Applications
Student plan and load
Project 1.3
RFC
2,000
1,500
1,000
500
0
12/08
03/09
06/09
09/09
Total report useage trend past 12 months
4,000
3,000
2,000
1,000
0
12/08
03/09
06/09
09/09
12/09