Management Information Service
Team utilisation and service usage metrics
Metrics
At the previous service board two metrics areas presented were activity of the MI team and trend usage of the
warehouse. The board founds these helpful and as such they are included again.
Analysis of MI team worked hours
The following a high level analysis of the time worked by the MI team, the total is only the time spent on
Cognos developments.
700
600
Support
Development
500
400
300
200
100
0
PG & UG
Applications
HR Reporting
Univesity
ITS - Request for Student plan
Strategy Project
change
and load
1.3
Exam Marks
Notes
This includes hours worked by Des Butcher, David Taylor and Paul Johnstone. The columns are split between
Support hours and Development hours, support hours are shown at the top of the column for each project.
Time spent on departmental administration and system administration has been excluded from the graph
data.
The work load has changed since the last service board, the time spent on the student load and plan has
reduced as the annual planning cycle has come to a close. This tailing off has allowed further effort to be
concentrated on the work for the admissions reporting and the strategy project.
Management Information Service
Report usage activity
The following is an analysis of report activity on the Warehouse broken down by report activity and the total
usage of the warehouse. The overall trend has shown an increase in the usage of the warehouse, this rise can
be attributed to the wider release of the applications reports and project 1.3 dashboard style report.
YTD Monthly report activity broken down by reporting area
2,500
UG & PG applications
University Strategy Project 1.3
Student plan and load
2,000
ITS - Request for change
1,500
1,000
500
0
01/01/2009
01/02/2009
01/03/2009
01/04/2009
01/05/2009
01/06/2009
Total report usage trend YTD
4,500
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
0
01/01/2009
01/02/2009
01/03/2009
01/04/2009
01/05/2009
01/06/2009