5/1/2013
BCIS 5520
IT Service Management
Final Project Presentations
Class 15.01
Spring 2013
Dr. Becker
ITIL ITSM Lifecycle: Operations
1.
2.
3.
4.
5.
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service
Improvement
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2013 Project Topics
UNT ITSM Projects (ORDER OF PRESENTING)
1.
2.
3.
4.
5.
6.
7.
Ms. Stepheny Acholonu, “Can Balanced Scorecord and ITIL
Actually Improve IT Project Management Success Rates?”
Mr. Muffadal Haider, “ITIL Crash Course: ITIL for Dummies”
Mr. Abhishek Sharma, “ITIL Implementation Planning: Case
Studies”
Ms. Adriana Rueda Harms, "ITIL & Organizational Culture:
Getting Past the Roadblocks and Embracing Change".
Mr. Gordon Adams, “Organizational & Culture Change Issues
Associated with ITIL Implementation”
Mr. Seyed Mohammedreza , “ITIL Implementation Challenges:
Case Studies of Failures.”
Mrs. R. Gay Pryor Burns, “Does Utilization of ITIL Actually
Improve Project Management Success Rates?”
2013 Project Topics
UNT ITSM Projects (ORDER OF PRESENTING)
1.
2.
Ms. Stepheny Acholonu, “Can Balanced Scorecord and
ITIL Actually Improve IT Project Management Success
Rates?”
Mr. Muffadal Haider, “ITIL Crash Course: ITIL for
Dummies”
3.
Mr. Abhishek Sharma, “ITIL Implementation Planning:
Case Studies”
4.
Ms. Adriana Rueda Harms, "ITIL & Organizational
Culture: Getting Past the Roadblocks and Embracing
Change".
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5/1/2013
Presentations Continued
5. Mr. Gordon Adams, “Organizational & Culture Change
Issues Associated with ITIL Implementation
6. Mr. Seyed Mohammedreza , “ITIL Implementation
Challenges: Case Studies of Failures.”
7.
Mrs. R. Gay Pryor Burns, “Does Utilization of ITIL Actually
Improve Project Management Success Rates?”
Guest Panel Reviewers
 Charles Williams, Sr.
Partner,
 KEDARit;
 Susan Shellhase, Global
ITIL Project Lead
 Celanese
• Wil Clark, Director ITSM
Project,
▫ UNT Systems
•
•
Founded in 2001, KEDARit is a leading
management consulting company that
specializes in strategic Financial
Management, Process Engineering, and
Training business and technology solutions.
COp-S™--Cost Optimization Service
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5/1/2013
2013 Project Topics
UNT ITSM Projects (ORDER OF PRESENTING)
1.
2.
3.
4.
5.
6.
7.
Ms. Stepheny Acholonu, “Can Balanced Scorecord and ITIL
Actually Improve IT Project Management Success Rates?”
Mr. Muffadal Haider, “ITIL Crash Course: ITIL for Dummies”
Mr. Abhishek Sharma, “ITIL Implementation Planning: Case
Studies”
Ms. Adriana Rueda Harms, "ITIL & Organizational Culture:
Getting Past the Roadblocks and Embracing Change".
Mr. Gordon Adams, “Organizational & Culture Change Issues
Associated with ITIL Implementation”
Mr. Seyed Mohammedreza , “ITIL Implementation Challenges:
Case Studies of Failures.”
Mrs. R. Gay Pryor Burns, “Does Utilization of ITIL Actually
Improve Project Management Success Rates?”
Term Paper & Presentation Project
(400 pts.); DRAFT (100 pts)
The subject of the paper should be relevant to the management of information assets and can be based on one of the
topics covered in class, mentioned in your textbook, or any other topic relevant to IT Service Management.
I. Introduction to topic. Title and statement of the topic (100 to 250 words). The topic statement should be in
paragraph rather, rather than outline, form. Answer the question: Why should we care about your topic? Use outline
form for rest of the paper when appropriate.
II. Key Issues (KIs) for management of topic. Answer the question: To what things (i.e., nouns) must you pay
attention in order to be successful at managing topic? You cannot have more than 10 or fewer than 5 KIs, preferably 6
to 8. NOTE: These MUST lead to the definition of CSFs in V. below
III. Model/framework/theory/taxonomies. Answer the question: What concepts, paradigms, approaches, etc.
are there to help us understand and/or organize the subject matter?
IV. Primary content -- Cover the subject matter – Provide management with the “how to do it” details. Ideally
the content of section III and/or II provides you with a way to organize this section into several sub-headings. Case
examples could go here too. Put longer cases, and supporting materials which cannot be easily cited in the References
section into the Appendix.
V. Critical success factors (CSFs) for successful management of this area. Answer the question: What things
must be done right in order to be successful at managing this? Ideally this section links back to
section II’s KIs. Section V's CSFs should serve as your conclusions and summary section; but, if necessary, include
a separate section before this one to deal with additional conclusions. You cannot have more than 10 or fewer than 5
CSFs, preferably 6 to 8.
VI. References. [Not included in word counts]
VII.Appendix. [Not included in word counts] Include PowerPoint Presentation Slides here. Copies of
important references; website materials; and figures and tables not included in main body of report.
•
•
Proposal (25 pts.. 400-750 words) due: Feb 22nd
Paper (325 pts.; 3000-5000 words) & Presentation (50 pts.; slides) due: May 2nd
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Celanese Corp.
Karl Wachs (CIO; 2001-2011)
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5/1/2013
Fun Facts: History of GUI & MQTT
Standard: Internet Things
1. Stanford Research Institute Mouse
Demo 1968
2. GUIs 40th Anniversary
3. The Internet of Things is Just Getting
Started, Arlen Gipper, TEDx New
Bedford (10-5-12)
4. The Internet of Things (MQTT) 3-222012 TEDx; Andy Sanford-Clark
THE END… Class 15
• Final Exam … Next week
▫ Final Exam: 6:30 pm – 8:30 pm [Class 9-15]
 Chapters: 6-12 (OV); 5-7 & 11-13 (JVB); +Handouts
▫ 500 Points:
 250 Points – Multiple Guess (85-100)
 50 Points Short Essay
 200 Points Case Study
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