Research Grant Application Form Name of the team: Accessible VAN project for cerebral palsy students in Nepal Contact email: ku.mech2012@gmail.com Team members: Field of study: Bachelor/Master: Advisor (Name/Signature): Niroj Maharjan Milan Shrestha Sanjay Shrestha Engineering Bachelor Binaya K.C Affiliation: Kathmandu University Telephone: Email: Dean (Name/Signature) Telephone: Email: Dr Bhola Thapa KATHMANDU UNIVERSITY SCHOOL OF ENGINEERING DEPARTMENT OF MECHANICAL ENGINEERING PROJECT PROPOSAL FOR RESEARCH GRANT “ACCESSIBLE VAN PROJECT FOR CEREBRAL PALSY CHILDREN IN NEPAL” Project Supervisors Prof. James Widmann and Assistant Prof. Binaya K.C., Department of Mechanical Engineering, Kathmandu University Submitted to Turbine Testing Lab, Department of Mechanical Engineering, Kathmandu University Submitted by:Niroj Maharjan (mah.niroj91@gmail.com) Milan Shrestha (milanshr55@yahoo.com) Sanjay Shrestha (sanjkoid@gmail.com) April 2013 ABSTRACT The children with cerebral palsy condition usually have difficulty in muscular co-ordination and movement of hands and legs. Thus, they need assistance of others to do their daily activities. This project is basically targeted to address the transportation issue of such children. We intend to design an economic and effective system that will aid the Cerebral Palsy Children at Sathisansar Nepal to get into and out of their school van easily in less time and little assistance from other people. After detail study and investigation, we have designed an idea of an automatic lift. The automatic lift uses linear actuators to lift the wheelchair to the van floor level which will greatly reduce the time spent in transportation as well as provide ease to the people who aid in this task. The lift is to be installed in the side door of the school van and used whenever necessary. The system will not only secure the transportation rights of Cerebral Palsy children, but also help in upgrading their life condition by providing them a means of freedom and feeling of self-dependency. Keywords: Cerebral Palsy, Transportation, Sliding Ramp, Automatic Lift i TABLE OF CONTENTS ABSTRACT ..................................................................................................................................... i TABLE OF CONTENTS ................................................................................................................ ii LIST OF FIGURES ....................................................................................................................... iv LIST OF TABLES ......................................................................................................................... iv LIST OF ABBREVIATIONS, SYMBOLS AND UNITS USED ................................................. iv CHAPTER 1 ................................................................................................................................... 1 INTRODUCTION .......................................................................................................................... 1 1.1 Introduction ........................................................................................................................... 1 1.2 Background ........................................................................................................................... 1 1.2.1 Cerebral Palsy ................................................................................................................ 1 1.2.2 Project Background ........................................................................................................ 2 1.3 Problem Statement ................................................................................................................ 3 1.4 Objectives ............................................................................................................................. 3 1.5 Methodology ......................................................................................................................... 3 CHAPTER2 .................................................................................................................................... 6 DISCUSSION ................................................................................................................................. 6 2.1 Problem Description ............................................................................................................. 6 2.2 Survey Data ........................................................................................................................... 6 2.3 Preliminary Design Concepts ............................................................................................... 7 1. Simple platform .................................................................................................................. 7 2. Sliding ramp ........................................................................................................................ 7 3. Under Vehicle Lift .............................................................................................................. 8 4. Automatic Lift ..................................................................................................................... 9 2.4 Final Design ........................................................................................................................ 10 2.5 Manufacturing Plan ............................................................................................................. 12 2.6 Design Verification Plan (DVP) ......................................................................................... 13 2.7 Gantt Chart .......................................................................................................................... 14 2.8 Cost Estimation ................................................................................................................... 15 2.8.1 Material Cost Estimation ............................................................................................. 15 2.8.2 Accommodation Cost................................................................................................... 15 ii 2.8.3 Transportation Cost ...................................................................................................... 15 2.8.3 Miscellaneous Cost ...................................................................................................... 15 2.8.4 Total Cost ..................................................................................................................... 16 CHAPTER 3 ................................................................................................................................. 17 INTENDED OUTPUT.................................................................................................................. 17 REFERENCES ............................................................................................................................. 18 APPENDIX ................................................................................................................................... 19 I. QUALITY FUNCTIONAL DEPLOYMENT (QFD) ............................................................... 19 II. HIACE BUS SPECIFICATION .............................................................................................. 20 III. LIFT DESIGN WITH BILL OF MATERIALS ..................................................................... 21 IV. EXPLODED VIEW OF LIFT ASSEMBLY .......................................................................... 22 iii LIST OF FIGURES Figure 1: Simple sketch showing 15 degree inclination ................................................................. 8 Figure 2: Side view of the van ........................................................................................................ 9 Figure 3: Bottom view of the van ................................................................................................... 9 Figure 4: Solidworks model of the lift .......................................................................................... 10 Figure 5: Final Design Assembly ................................................................................................. 11 Figure 6: Exploded view of the assembly ..................................................................................... 11 Figure 7: Wiring Diagram for Actuators ...................................................................................... 12 Figure 8: Manufacturing Division of Labor (Left: Kathmandu University; Right: Cal Poly)...... 12 LIST OF TABLES Table 1: Engineering Requirements................................................................................................ 5 LIST OF ABBREVIATIONS, SYMBOLS AND UNITS USED CP Cerebral Palsy mm mm CalPoly California Polytechnic University KU Kathmandu University kg Kilogram kW kilowatt m meter iv CHAPTER 1 INTRODUCTION 1.1 Introduction This project is intended to create a more accessible environment for students with cerebral palsy attending Sathisansar, a school located in Pokhara, Nepal. An individual with cerebral palsy need special attention in his/her daily life. Inability to move hands and legs is the primary problem in most cases. However, the level of severity may vary from person to person. Some individuals have simple problems while the condition of others is worst. A person with simple effect of CP can do almost every kind of work like a normal person. But, a person with deeper level of severity cannot walk and do other things and are totally dependent on their family members. They may even suffer from other disorders like low vision power, hearing loss, speech problem and low cognitive development. Beside physical assistance, they need emotional, moral and motivational support to live their life positively. They need assistance in their cognitive, physical and mental development. Sathisansar Nepal is a non-government organization working to upgrade the life status of children suffering from cerebral palsy in Nepal by implementing family and community based rehabilitation methods through Special Education and Community Outreach Programme. Aided by foreign donors, the organization provides services like helping them in their daily chores, physical and mental exercise, social life style, etc. intended to upgrade the life condition of CP children. With holistic approach, each child is taught under Individual Education Plan by special tutors with the help of special equipments and techniques. The organization has a school in Pokhara where they teach such children. The children are day boarders and are picked and dropped from school every day with the help of a school van. 1.2 Background 1.2.1 Cerebral Palsy Cerebral Palsy (CP) is a group of permanent disorders of the development of movement and posture, causing activity limitations that are attributed to non-progressive disturbances that 1 occurred in the developing fetal or infant brain. The motor disorders of cerebral palsy are often accompanied by disturbances of sensation, perception, cognition, communication and behavior, by epilepsy and by secondary musculoskeletal problems (Rosenbaum P, 2006 April). Obviously it is a condition in which there may be abnormal brain development or injury to the brain as it develops. This can occur before, during, after birth or during early childhood. Despite advances in medical care, cerebral palsy remains a significant health problem. The number of people affected by cerebral palsy has increased over time. This may be because more and more premature infants are surviving. In the United States, about 2 to 3 children per 1,000 have cerebral palsy. As many as 1,000,000 people of all ages are affected. The children with cerebral palsy have difficulties in controlling muscles and movements as they grow and develop. The nature and extent of these difficulties may change as children grow but cerebral palsy itself is not progressive: the injury or impairment in the brain does not change. However, the effects of the brain injury on the body may change over time for better or worse. Depending on the precise area of the brain that is affected, there may be associated difficulties which become obvious during development; for example, in vision, hearing, learning and behavior. No two people will be affected by their cerebral palsy in the same way and it is important to ensure the focus of treatments and therapies are tailored to individual needs. 1.2.2 Project Background The concept of this project was first conceived by Prof. James Widmann, California Polytechnic University (CalPoly), US. During his visit to Pokhara in 2011, he went to Sathisansar Nepal a non-governmental organization working to help the CP children. He realized the problem that CP children are facing in their daily life. Of many such difficulties, Prof. Widmann specially noticed the transportation problem, which could be solved by engineering students by constructing a system to get the children in or out of the school van. After returning to US, he came up with a brilliant idea of solving the problem. With the collaboration of students from CalPoly and Kathmandu University, a project team was formed to address the scenario. This team consists of two groups- three students from CalPoly and three students from Kathmandu University working together to achieve a common mission i.e. create an accessible van for CP children. Both the group of students will be working together to design and fabricate a new system for van modification with easy access for CP and/or disabled children. While staying within a minimal 2 budget, this will be done by modifying the van currently used at the school so that it is more accessible for any student with cerebral palsy while also securing them in the seats of the van. 1.3 Problem Statement As mentioned earlier, this project is basically targeted to address the transportation issue of CP children at Sathisansar Nepal. The main problem at the school is the transportation of children into and out of the school van. The school van is a Toyota Hiace Commuter. It has two steps at its entrance. Thus, carrying a CP student(especially the older ones) into or out of the van is quite tiresome and difficult. The process is time consuming and requires considerable effort from the driver, teachers and parents of the students attending the school. The students are also very dependent on those helping them as they board on and off the van. 1.4 Objectives The main objective of the project is to design and fabricate an effective system that can easily commute the children into and out of the school van at economic cost and little assistance from other people. Besides, the following secondary objectives are noteworthy: To help the CP children and involved personnel in easy transition. To reduce the time and effort of helping staff and make their work easy. To modify the van to accommodate the system. To create the system that may be useful for other disabled people as well. 1.5 Methodology The following methodology will be adopted for the completion of our project. Problem Identification and Definition Site visit and Data Collection Problem Analysis Literature Review/Brainstorming Criteria for the design System Analysis, Preliminary Design and Calculations Prototype Design Detailed analysis and design modifications(if required) 3 Final product fabrication System testing and installation Based on the information obtained from the visit at the school, we understand that our main users of the product will be the children. It has also been determined that the people interacting with them such as the van driver, parents, and teachers are also part of the customer selection since they are involved in the lives of these children. In order to determine what is needed to satisfy the need of our customers, we employed the Quality Function Deployment method (QFD) (see Appendix I).As a first step of the QFD method, we identified our principal customers, which include the children, the parents, the van driver, and the teachers. Next, we identified and prioritized the customers’ expectations and requirements. We also conducted research on products that are currently in the market to see if these products can satisfy the customers' need. Then, we derived a list of engineering specifications related to the customers' requirements. The next step included finding correlations between the customers' requirements and engineering requirements. Three main types of correlations were established as follows: strong, medium, and small correlation. An engineering requirement that was found to have the strongest correlation to the children’s requirements was time. Time has a strong correlation since the ability to get into the van and onto a specific seat within a reasonable amount of time is important. We believe that the device should allow the children to get into the van as quickly as possible because there are so many students who need to be transported. This is opposed to the overall weight of the device, which has no correlation at all with getting into the van. The complete QFD table is attached in the appendix section for reference (see Appendix I). The engineering requirements identified are shown below in Table 1. We used the "compliance" method to show how each design requirement is to be met. The following four methods will be used during the design process: Analysis (A), Test (T), Similarity to Existing Designs (S), and Inspection (I). We also evaluated the risk of meeting each of the engineering targets and specifications. We set three different levels of risk: High (H), Medium (M), or Low (L). 4 Table 1: Engineering Requirements Spec. # 1 2 3 4 5 6 7 8 Parameter Description Height From Ground Height inside van Load Capacity Time Size (width) Weight Life Cycle Cost Requirement or Target (units) 23 in 13 in 400 lbf 5 min 50 in 100 lb 10 yrs. $1,000 Risk Compliance H H H M M M H M T, I, S T, S, I A, T, I T, S A, T, I A, T, S, I A, T, S As an example, the device installation height from the ground is one of the main factors because the designed device will be mostly used by the children that have movement limitations. It is also important that the children be able to operate the system with minimal effort. The size and weight of the final product are important since they will be limited by the capacity of the vehicle being modified. The stability of the vehicle is also important to avoid rollover during operation. The risk of meeting these requirements is therefore crucial. It is essential to design a device capable of supporting a minimum of 400 pounds and being able to last at least 10 years based on daily operation. 5 CHAPTER2 DISCUSSION 2.1 Problem Description Currently at Sathisansar Nepal, there are 30-35 cerebral palsy students ranging from the age of 3 to 21 years of age. These students come to the school daily in the school van. The school van has two steps at the entrance and thus, the physically impaired children have difficulty in boarding and coming out of the van. They require the help of 3-4 personnel to get in and out of the van. The younger children can be easily carried into the van by hand however, the older children need assistance of 2-3 people for commuting. Thus, the personnel have to do extra job in loading and unloading the children. This also consumes a lot of their time and energy and the children also feel uneasy during the process. 2.2 Survey Data In order to solve this scenario, a system needed to be developed. The system should provide easy access for children to get into and out of the van and also decrease the time and assistance of other personnel. For this objective to achieve, data needed to be collected to proceed into the design phase. The following data were collected after our visit at the school in Pokhara. Total number of students = 30-35 Number of staff utilized for transportation =5 Average weight of children = 50 kg Average Wheelchair weight = 10 kg Children age group = 3-21 Number of children above 15 years of age = 4 Total number of staff employed = 15 Height to lift = 584.2 mm 6 Distance to be travelled = 700 mm (approx.) Source of power = battery/manual School Van Details Model = Toyota Hiace Commuter Year of Manufacture = 2008 Overall Dimension = 5380 x 1880 x 2285 mm3 Ground Clearance = 190 mm Gross Vehicle Weight = 3250 kg Seating Capacity = 16 Fuel = Diesel *Note: Details of the van are provided in the appendix II. 2.3 Preliminary Design Concepts After the visit to the school, the main problem was dissected in detail. The problem was thoroughly analyzed and brainstorming was done as to find a proper solution to the problem. Literature Reviews through internet, books was done, supervisor and teachers were consulted. The suggestion from the organization was taken into account. After the detailed discussion, the following designs were found to be viable and attractive. 1. Simple platform A simple platform may be constructed by the use of aluminum or wood. The platform may be kept alongside the van during the transit so that the children can walk over it or the wheelchair can be guided over it. The solution seems to be quite simple, but the platform is not portable and it would still require the aid of other people for the transportation. 2. Sliding ramp A ramp/slope may be constructed that can be pulled out manually or automatically during the transition. The wheelchair may then be guided over it. A pulling device may be used in order to 7 pull the wheelchair into the van. When not in use, the ramp may be slid and stored beneath the seats. This might increase the height of the floor by some unit. However, if we can manage the thickness of the ramp, it might just work. A modification of sliding ramp could be to somehow hinge the ramp to the van and making it foldable so that it can easily slide out of the way within the van. Figure 1: Simple sketch showing 15 degree inclination The idea of ramp, however, may not be feasible. Preliminary tests showed that 30 degrees will be too steep to push a wheelchair up (because the angle is very steep, also steep for walking). The American Disabilities Act recommends that there is a 2:1 ratio for a height: ramp length ratio which means that we need close to a 10 foot ramp for the length, 8 feet would probably be the shortest distance that can be achieved (see fig. 1). A ramp that is over 8 feet long that needs to be unfolded each time at a student's home could be quite laborious. And also, during our trip in school bus, we found that the roads were narrow and there is not a whole lot of room for a long ramp. Moreover, an automatic sliding ramp may get dirt in between the sliding mechanisms causing advanced wear and tear on whatever is automating the ramp. Hence, the ramp alternative may not be feasible. 3. Under Vehicle Lift The UVL may be ideal solution to the problem. With the wheelchair lift mounted underneath the vehicle, it remains out of sight and out of the way until needed. This means easy access, a clear side view, and maximum interior space. The UVL may be powered by electric motor running 8 from the battery of the vehicle. Also, market analysis shows that the cost of constructing this system is also within the range. However, the only problem with such lift is the ground Figure 2: Side view of the van Figure 3: Bottom view of the van clearance. The Toyota Hiace Commuter is made so compact and comfy that it has very little room for clearance. At the rear door of the van, the ground clearance was found to be mere 9 inch. Thus, installing the UVL at the bottom of the door is out of question since it will get damaged due to the contact with the ground during transport. The only possible solution would be to install the UVL at the step just beneath the van floor. But, the bottom of the Hiace Commuter has fuel pipe at the step; making it difficult to setup the UVL at the door step. 4. Automatic Lift The automatic lift consists of a simple platform which can be moved up and down with the help of actuator. The platform is where the wheelchair along with the person is placed. There are two actuators in this system. The first actuator is for horizontal displacement and the second is for vertical lift. The lift will be mounted to the entrance of the vehicle. The lift will eject out a few inches to make the clearance and then drop down using the linear actuators. The platform will manually fold up and down when needed (it is currently only shown in the down position). When the lift is not being used, it can be moved to the bottom position so that it's only resting on the ground and therefore won't be in the way of people trying to get on. They can merely step on the platform (which is essentially the ground) and then board the van. If anything, the lift may be relocated to the rear of the van to remove hindering of the door. Power and energy are also not a concern as the van is running (alternator is constantly charging the battery). 9 Details of the automatic lift (preliminary concept): Actuator Stroke Length: 30 inches Actuator will only travel 22.5 inches because that's the floor height from ground Actuator Load Capacity: 1300 pounds (2600 pounds total between two) Platform Size: 36 inches x 36 inches (can be easily changed based on size needed) Support Structure Height (attached to the actuator at top): 52 inches Ejecting Length (how far the structure can extend in order to make clearance for the lift to go up and down): 5 inches (can be easily changed based on length needed) Figure 4: Solidworks model of the lift 2.4 Final Design After the detail study and suggestion from school and professors, we opted to go for the lift design. The final design involves 8 major parts which make up a lift, as seen in Figure 6 as an exploded view. These major parts are on the main components of the lift and the essential parts to completing the overall function of the lift (raising and lower students). The first part is composed of two linear actuators that have a 24 inch stroke and 560 pound thrust force. The actuator has the main 10 role of raising and lowering the lift assembly. The second and third parts are the inner and outer supports for the actuator, which are steel square tubing, designed to take the entire bending moment caused by a load on the platform so that the linear actuators aren’t exposed to any bending. Note that the outer support for the actuator has a cut out slot. This slot is cut out so that a cable can be attached the platform and protruding inner support for actuator to hold up the platform The fourth portion of the design is the ejecting frames which are steel square tubing designed to eject and retract the lift mechanism into and out of the van. The fifth part is the tower frames made of steel square tubing and Figure 5: Final Design Assembly designed to secure the lift to the van via the tower frame flanges bolted to the frame of the van. The sixth part is the platform which is a square tubing frame with a thin sheet of aluminum to provide a walking surface. Parts seven and eight are bridges designed to ease getting on platform from ground (Bottom Bridge) and getting on van from platform (Top Bridge). Note that the platform and bridges have pin slot flanges which are designed to hold the bridges vertically with a pin. The wiring diagram for the wiring of the linear actuators that will be raising and lowering the lift is shown in Figure 7. Each actuator is rated for a maximum current of 20 Amps, so a fuse will be wired inline of the power wire for each actuator to prevent failure. 10 gauge wires should be sufficient for 12 Volts Figure 6: Exploded view of the assembly 11 and 20 Amps needed for the actuators. A switch (momentary-on off momentary-on) known as SPDT will be placed in line on the ground wire (negative terminal) that will control ejection and retraction of the actuators. Figure 7: Wiring Diagram for Actuators 2.5 Manufacturing Plan Figure 8: Manufacturing Division of Labor (Left: Kathmandu University; Right: Cal Poly) 12 Since the overall design of the solution has been done with the collaboration between the group of students from Kathmandu University and those from Cal Poly, it is only fitting that the manufacturing of the lift would be a collaborative effort as well. The two teams of engineering students decided that the assembly of the lift would be divided into two portions and that these two portions would be assembled by the Kathmandu University team on-site in Nepal. It was decided that the manufacturing would be broken up into the two portions seen below in Figure 8 with the Kathmandu University team building the portion on the left while the Cal Poly team will be building what is seen on the right. As noted above, when both sets of teams complete their respective portions the Cal Poly team will ship what they have completed to Nepal to be assembled with the Kathmandu University team’s portion. Both teams will find and purchase the materials needed in their respective country with an exception coming if the Kathmandu University team cannot find the materials needed in Nepal. In this scenario, the Cal Poly team will purchase the required materials and ship them to Nepal so that the Kathmandu University team can finish their portion of the lift. 2.6 Design Verification Plan (DVP) During the process design of any design, tests must be performed to verify that the design meets all the engineering specifications and requirements. This project is because each team will be required to test their portions of the lift in different and distinct ways to ensure that when assembled together the lift will work smoothly. As a result of this, both the CalPoly team and the Kathmandu University team will be responsible for testing their portion of the lift that they will be building as described above. The KU team will be manufacturing their respective portion with the designed dimensions. The CalPoly team will also be making their portion of design. After the CalPoly students send the parts they made to Nepal, the KU team will be responsible to verify the compatibility of the two portions. If deviations are present, the KU team will make modifications in the design to accommodate the deviations. After the parts are verified to be compatible, testing will be done to ensure the lift meets the designed standards. After all the tests are performed and satisfactory results are obtained, the KU team will be installing the lift in-site in Pokhara. 13 2.7 Gantt Chart Act Code Months and Weeks Work Package and Activity Jun 1 1 2 3 Jul 4 5 6 Design Finalization Analyze if preliminary design works Test for objective fulfillment Review Cost/Benefit ratios of each Choose Best Design 2 Design Analysis Analyze Stress in each Components Life analysis of the Components Simulate Stress Distribution Design Verification and Optimization 3 Design Fabrication Collection of Required Components Do make or buy analysis Fabrication of Final Product Testing and Evaluation of Product 4 Installation of Product Transport Product to the Site Install the Product in Van Test the product in Real condition Feedback and Review of the Product 14 7 Aug 8 9 10 11 12 Sept 13 14 15 16 17 18 2.8 Cost Estimation 2.8.1 Material Cost Estimation Materials A36 Steel Square tube A36 Steel Square tube A36 Steel Square tube Nut and bolts Rollers Aluminum Sheet Linear Actuator Others Total Specification 1.5 x 1.5'' 2 x 2'' 2.5 x 2.5'' Rate ($) 1.75/ft. 1.90/ft. 2.15/ft. 1.00 3.00 D2'' 36 x 36'' Quantity 1(20 ft.) 1 (10 ft.) 1 (10 ft.) 10 4 50.00 2 Cost (in $) 35.00 19.00 21.50 10.00 12.00 15.00 100.00 5.00 227.5 2.8.2 Accommodation Cost Place Rate per head ($) Pokhara No. of Days No. of people 5 3 3.00 Cost ($) 45.00 2.8.3 Transportation Cost Rate Per Head($) No. of people From To Purpose Medium Kathmandu Pokhara Data Collection Bus 6.00 3 18.00 Pokhara Kathmandu Return Bus 6.00 3 18.00 Kathmandu Pokhara Assembly Transport Kathmandu Return Van Pokhara Bus Total Total ($) 120.00 6.00 3 18.00 174.00 2.8.3 Miscellaneous Cost Items Cost($) 20.00 Installation Of Product.(Workshop Charge) Others 5.00 Total 25.00 15 2.8.4 Total Cost Category Cost (in $) 227.50 Material cost Accommodation Cost 45.00 Transportation Cost 174.00 Miscellaneous Cost 25.00 Total 471.50 As seen from the tables above, the total estimated cost is about $471.50. 16 CHAPTER 3 INTENDED OUTPUT This project intends to upgrade the life condition of children with Cerebral Palsy by providing them easier access to transportation. We aim to achieve this goal by constructing a system that will aid the Cerebral Palsy Children get in and out of their school van easily and comfortably. The system will not only secure the transportation right of CP children, but also reduce the time and human effort that is currently required to carry them in and out of the van. 17 REFERENCES Cerebral Palsy, Causes and Symptoms. Retrieved 12 Nov 2012, from http://www.cerebralpalsy.org./. Cerebral Palsy Manual. Sathisansaar Nepal, Pokhara, Nepal. Getting a wheelchair into a car. Retrieved on Dec 2, 2012 from http://www.ricability.org.uk/consumer_reports/mobility_reports/getting_a_wheelchair_in to_a_car. Rosenbaum P., Paneth N., Leviton A., Goldstein M., Bax M. (2006). A Report. The Definition and Classification of Cerebral Palsy. Developmental Medicine and Child Neurology Journal Supplement. Under Vehicle Lifts. Retrieved on Oct 12, 2012 from http://www.braun.com/devices/UVL/. Wheelchair Lifts. Retrieved on Oct 12, 2012 from http://vanconinc.com/equipment/wheelchair-lifts/. 18 APPENDIX I. QUALITY FUNCTIONAL DEPLOYMENT (QFD) 19 II. HIACE BUS SPECIFICATION 20 III. LIFT DESIGN WITH BILL OF MATERIALS 21 IV. EXPLODED VIEW OF LIFT ASSEMBLY 22