Charlotte Mecklenburg Library
LEE KEESLER
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
Library Overview
Services Offered:
Brand Promise:
Accessible and welcoming to all, our public library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve.
◦
Free access to information and reading materials in all
formats
◦
Free internet/computer access
◦
Programs and classes for all ages
◦
Workforce development tools, training and information
◦
Spaces for community activities
Delivered Through and By:
◦
4 distribution channels ‐‐‐ 20 physical branches; telephone; outreach staff; digital branch
◦
409 FTEs
◦
1,663 volunteers
Used By:
90-12
◦
364,000++ active cardholders
◦
36% ++ Mecklenburg households
Library
Strategic Business Plan ‐ Goals
Goal 1: Increase community engagement, awareness and impact
Goal 2: Innovate to support 21st century access
Goal 3: Increase operational excellence, capacity and sustainability
Goal 4: Maintain environmental sustainability of operations
Library
Strategic Business Plan ‐ Goals
Goal 1: Increase community engagement, awareness and impact
Goal 2: Innovate to support 21st century access
Goal 3: Increase operational excellence, capacity and sustainability
Goal 4: Maintain environmental sustainability of operations
90-13
The Library’s Role in Greater Economic Independence for All Residents
Additional Annual Earnings (Adjusted for Tuition)
$25,000
$20,000
$15,000
$10,000
$5,000
$0
High School Graduate
Associates Degree
The Library’s Role in Greater Economic Independence for All Residents
Children with fewer than 100 books at home are less likely to read on grade level (by 3rd grade) and thus less likely to graduate from high school.
90-14
Bachelors Degree
Goal 2: Innovate to support 21st
Century Access
Objective 1 – Physical Network
Provide accessible, convenient library services within 15 minutes of every County resident
Goal 2: Innovate to support 21st
Century Access
Objective 2 – Outreach
Design new, innovative approaches to reach the hard‐to‐reach.
90-15
Goal 2: Innovate to support 21st
Century Access
Objective 3 – Digital Branch
Deliver the whole Library –
resources, information, programs, services – via the Library’s website and other digital channels
Charlotte Mecklenburg Library
LEE KEESLER
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
90-16
Prevention and Intervention
Services
Homeless Services
Veterans Services
Community Support Services
FY2017 – 2019 Strategic Business Plan
STACY M. LOWRY, MSW, LCSW
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
Community Support Services Overview ◦ “Community Support Services transforms lives and community by
supporting veterans, ending homelessness, treating substance use,
and preventing and intervening in community and domestic violence.”
◦ Three Divisions ‐ Veterans Services, Homeless Services and Prevention
and Intervention Services
◦ Four Strategic Business Plan Goals
◦ Goals 1 and 2 support Theme 8: Greater Economic Independence for
Residents
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
2
90-17
Community Support Services
Strategic Business Plan ‐ Goals
Goal 1: Strengthen intervention to meet the needs of veterans and to decrease domestic violence, community violence and substance use by 2019
Goal 2: Decrease the number of homeless households by the end of 2019
Goal 3: Increase prevention efforts to educate the community about homelessness, domestic violence, community violence, substance use, and the needs of veterans
Goal 4: Maintain environmental sustainability of operations
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
3
Community Support Services
Strategic Business Plan ‐ Goals
Goal 1: Strengthen intervention to meet the needs of veterans and to decrease domestic violence, community violence and substance use by 2019
Goal 2: Decrease the number of homeless households by the end of 2019
Goal 3: Increase prevention efforts to educate the community about homelessness, domestic violence, community violence, substance use, and the needs of veterans
Goal 4: Maintain environmental sustainability of operations
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
90-18
4
Background and Rationale
◦FY15 CSS Statistics:
◦ 3,104 veteran claims filed
◦$23.4 million in federal benefits
paid to local veterans
◦2,001 homeless in Mecklenburg
(Point‐In‐Time Count, 2015)
◦89.3 percent Housing Retention
for Shelter Plus Care program
Photo courtesy of Urban Ministry Center
5
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
Goal 1: Strengthen intervention to meet the needs of veterans and to decrease domestic violence, community violence and substance use by 2019
Objective 1: Maintain and improve service delivery for veterans and their families ◦ 57, 194 veterans in Mecklenburg County in 2014
◦ 11 percent unemployed
◦ 39 percent some college or associate’s degree
◦ NCServes and Building With Our Veterans
Veterans Day Parade
6
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
90-19
Goal 2: Decrease the number of homeless households by the end of 2019
Objective 1: End veteran homelessness by June 30, 2016 and maintain functional zero ◦ Monitor and update By Name Registry
◦ New incidents of homelessness will be rare, brief and non‐reoccurring
◦ The 2015 PIT Count identified 185 Homeless Veterans experiencing
homelessness on a night in January
◦ Charlotte‐Mecklenburg Housing Our Heroes
7
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
Goal 2: Decrease the number of homeless households by the end of 2019
Objective 2: End chronic homelessness by June 30, 2017 and maintain functional zero ◦ Monitor and update By Name Registry
◦ New incidents of homelessness will be rare, brief and non‐reoccurring
◦ The 2015 PIT Count identified 280 Chronically Homeless experiencing
homelessness on a night in January
◦ MeckFUSE and Shelter Plus Care
8
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
90-20
Goal 2: Decrease the number of homeless households by the end of 2019
Objective 3: Decrease family homelessness ◦ The 2015 PIT Count identified 256 Households with Adults and Children
experiencing homelessness on a night in January
◦ Housing Stability Public/Private Partnerships
9
THEME 8: GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
Prevention and Intervention
Services
Homeless Services
Veterans Services
Community Support Services
FY2017 – 2019 Strategic Business Plan
STACY M. LOWRY, MSW, LCSW
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
90-21
Department of Social Services
FY2017 – 2019 STRATEGIC BUSINESS PLAN
GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
PEGGY A. EAGAN
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
DSS Overview: Greater Economic Independence for Residents Our Mission:
We strengthen families and communities through a safety‐net of services, collaborations and hope.
Services Offered to promote Greater Independence for County residents:
◦ Food and Nutrition Services Employment & Training
◦ Work First Employment Services
◦ Senior Citizens Nutrition Program
Delivered Through and By:
◦ Collaborations with Community Job Training Partners
◦ DSS Social Work Staff
◦ Collaboration with County Park & Recreation and other
community partner organizations
90-22
DSS Overview: Greater Economic Independence for Residents (cont’d)
Our Mission:
We strengthen families and communities through a safety‐net of services, collaborations and hope.
Resulting in:
◦ Over 4,450 individuals employed since FY 2013
through our Work First program
◦ An Economic impact over $35 million dollars
◦ 1,300 seniors continuing to remain in their
community
The Department’s Role in Greater Economic Independence for All Residents
90-23
Goal 1: To strengthen and stabilize families through efficient delivery of mandated programs and services
Objective 1: Workforce Development
Improve the employment prospects and quality of life for DSS customers through the provision of Social Work and/or Workforce Development Services. The Department’s Role in Greater Economic Independence for All Residents
90-24
Department of Social Services
FY2017 – 2019 STRATEGIC BUSINESS PLAN
GREATER ECONOMIC INDEPENDENCE FOR RESIDENTS
PEGGY A. EAGAN
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
90-25