Proceedings of World Business and Social Science Research Conference
25-25 October, 2013, Novotel Bangkok on Siam Square, Bangkok, Thailand, ISBN: 978-1-922069-33-7
Total Quality Preventive Management Module and
System Development in Engineering Maintenance
Noor Azman Ali1, Fauziah Mahat2 and Mohd Yuzairin bin Md Yunus3
This project is focusing on Facilities Maintenance and Asset Management to
help Malaysian industry player improve their competitiveness by identify the
knowledge and skills required for performing jobs in an organization. As
machine equipment and tools are the foundation of manufacturing industries,
its improvement in maintainability is the key to reliability, ensure minimum
running cost (life of tool) and provide efficiency in production (S.Uetake,
2008). Meanwhile, technology is an important factor in achieving competitive
advantage but it would be worthless if the operators running it are lack of
knowledge and skills in maintenance. (Ahmad Al-Rfou, 2010). The objectives
of this study are to determine the competencies needed in machining shop
maintenance and to identify the factors that drive effective maintenance
training program. In the end, this study would propose guidance for machining
shop with the relevant skills required for their maintenance staff.
The related theoretical approach is total quality management (TQM) which is
suitable to ensure quality in maintenance program based on its soft approach
if compare to hard approach by ISO (Ab Wahid and Corner, 2009).
Furthermore, most industries are already familiar with it (Tufan, 2007). Within
it, PDCA (Plan, Do, Check, and Action) cycle is the most simple and easy to
understand compare to other quality improvement methodologies. The
research method applied will be a qualitative research, where the four main
approaches for data collection which are participant’s observation, depth
interviews, focused group interviews and projective techniques will be used.
For the interview, beside the background and demographic questions, the
exploratory questions would revolve on the individual competencies/skills
needed for each maintenance strategy (Preventive, Predictive, Reactive, and
Corrective) in Machining Shop. The interview will also be based on a predetermined framework with a clear objective to achieve the customers’
production expectations to becoming more competitive.
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1
Department of Management and Marketing, Faculty of Economics and Management,
Universiti Putra Malaysia, Malaysia. Emai: nazman@upm.edu.my
2
Department of Finance and Accounting, Faculty of Economics and Management,
Universiti Putra Malaysia, Malaysia.
3
Master of Science, Universiti Teknologi Malaysia, Malaysia.