Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 Perceived Destination Image of Seoul: Finding Residents’ Ideal Views Using Q Method Jiyoung Hwang*, Hyo-Yeun Park**, William Cannon Hunter ***, Dae-Kwan Kim**** The pursuit of destination tourism should begin with an understanding of resident subjectivities. Residents are concerned with good governance and cultural integrity, and they are aware of their role as stakeholders in tourism in their communities. In this study, residents of Seoul were interviewed using Q method in order to evaluate their subjectivities toward their residential city, Seoul. Forty-two selected photographs of Seoul images were sorted by 37 respondents. This Q method revealed three types of subjectivities. The results show how the respondents perceived Seoul destination image. The three clusters agree that symbolic monuments are the representation of Seoul image while differing in terms of their disagree images on Seoul. It is recommended that tourism marketers and policy makers should focus on understanding and coordinating residents’ perceived destination image of Seoul when planning and decision-making, especially in promoting Seoul as a destination market. Field of Research: Hospitability Industry Management 1. Introduction A city, the space where economical, social and cultural activities are taking place has the cultural and historical characteristics and plays a pivotal role by providing administration, education and business service. A city which has its affluent history has constantly continued to change and evolve people‘s way of life, residence style and cultural style (Kim, 2008). Recent years, the competition among cities has been very intense and they try to improve their image in terms of local economic revitalization. In this respect, a city become recognized as a ‗cultural destination‘ and a particular ‗cultural image‘ will develop that suits the tastes a certain inbound market, or socioeconomic demographic. Kotler, Haider and Rein (1993) defined place image as ―The sum of beliefs, ideas and impressions that people have of a place. It represents simplification of a large number of associations and pieces of information connected with the place. They are a product of the mind trying to process and ‗essentials‘ huge amounts of data about a place. Individuals develop and form their unique image by their own environment and experience. The individuals within a group share considerable commonality image because the group is usually exposed to same social value, education system, and the process of socialization (Shin, 2006). As individual image is duplicated, it creates a public city Image. This image is extended by various channels; residents, tourists, tourism publicity brochures, tourist guides, novels, travel writing, literary works, mass media, and image campaign (Kim, 2010). * Jiyoung Hwang, Graduate School, Kyung Hee University, Republic of Korea. Email: fangzee@naver.com ** Hyo-Yeun, Park, Graduate School, Kyung Hee University, Republic of Korea. Email:hyopark@khu.ac.kr *** Dr. William Cannon Hunter, College of Hotel and Tourism Management, Kyung Hee University, Republic of Korea. Email: primalamerica@yahoo.com **** Dr. Dae-Kwan, Kim, College of Hotel and Tourism Management, Kyung Hee University, Republic of Korea. Email: kdk@khu.ac.kr Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 Image of the city in tourism can be defined as an evaluation of tourists‘ experience while they travel. Especially tourists form the image of a city by social phenomenon, atmosphere, and subjective impressions that they encounter. The image is expanded not only to the city but also to the nation (Park, 2010). The factors that affect image formation of tourists in the city are various tourism resources; historic buildings, city landscapes, museums, theaters, concerts, sporting events, etc. These tourist attractions and resources promote and attract tourists to the destination market. Therefore marketers and researchers usually study on the visitors and tourists‘ perceived image on the city (Kim, 2008). City tourism area is the place where the city residents live; therefore, the city tourist attractions and image should be established from the residents‘ way of life and culture (Park, 2010). Due to the nature of city tourism, major resources and facilities of city tourism should meet a variety of user groups‘ needs during its development process. Especially, the residents‘ demands as much as the tourists‘ demands are also an important consideration (Kim, 2010). In this respect, many studies pointed out that residents‘ view of the city image should be preceded before evaluating tourists‘ view (Kim, 2005; Park, 2010). In other words, tourist destination market should be carefully examined through the lens of residents‘ eyes and researches on measuring residents‘ perceived image should be conducted first before measuring tourists‘ positive or negative image of city (Kim, 2010). The purpose of this study is to examine the residents‘ perceived image of their city or local area as a tourism destination. This allows marketers and policy makers to understand various perception of the residents‘ image of the city so that it helps to set practical tourism strategies and to develop appropriate tourism products. This will help to revitalize city tourism by knowing residents‘ perception and by sharing their identity to minimize negative effect of city tourism development. To achieve this purpose, it is important to understand resident subjectivities. Residents are concerned with good governance and cultural integrity, and they aware of their role as stakeholders in tourism in their communities (Hunter, 2012b). In this study, residents of Seoul, a 600-year-history site, and a potential international tourist city were interviewed using Q method in order to evaluate their subjectivities toward Seoul‘s image. This implies that tourism research should focus on understanding and coordinating resident subjectivities so as to inform government planning and decision making. 2. Literature Review Destination Image Destination Image is becoming important for major urban tourism destination of big cities like Seoul. Image of destination is mentioned in several research reports and is identified in several models as a powerful factor within the decision-making process for potential travelers in the anticipation stage (Gartner, 1993). Image is assumed to have a more significant role in personal subjectivity, in that the individual has difficulty obtaining objective measures on the important product attributes (Gensch, 1978). A tourism product requires subjective judgments rather than objective measurement, as it cannot be tried before visiting (Um and Crompton, 1992). Phelps (1986) categorized destination images into primary and secondary depending on the information sources used. While primary Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 images are formed through internal information such as past experiences, secondary images are influenced by information received from some external sources. Mansfeld (1992) suggested that one of the basic functions of secondary information sources was to create images of destinations. According to Mackay and Couldwell (2004), photographs are vital to successfully creating and communicating images of a destination. Since image represents a simplification of a large number of associations and pieces of information connected with places (Day, Skidmore and Koller, 2002), visual images are very powerful marketing tools enabling the destination to communicate a variety of images in a compressed format. While this general image perspective has been valuable to understanding the impact of advertising messages, little attention has been given to visual image research (Choi, Lehto and Morrison, 2007) A number of image studies have suggested effective destination positioning strategies to appeal to potential visitors, by either measuring existing images (Chaudhary, 2000), or examining the structure and formation dynamics of image (Baloglu and McCleary, 1999; Echtner and Ritchie, 1993; Gartner, 1993). However understanding of how residents perceive their own regions has not received attention from scholars. Numerous studies on residents‘ perceptions of tourism have been conducted the issues include tourism destination development of a special region or country, casinos and theory development or conceptualization (Kim and Petrick, 2005). Only a few of recent studies are focusing on residents‘ perception of tourism destination (Hunter, 2011; 2012b; Park, 2010). Seoul, Center of Korean history and culture Seoul is now clearly one of the world‘s major cities in terms of the nature of its connections with the rest of the world and in terms of its size and location in a dynamic world region. It is linked worldwide through the flow of commodities, information and people. It is notable for its large population size, the relatively high average standard of living it affords its residents and its importance as the urban center for the 6th powerful city in the world (Shin and Timberlake, 2006, Global Power City Index 2013). Located to the west of the central region of the Korean Peninsula, Seoul, the capital city of the Republic of Korea, has been the center of the country in its long history from the prehistoric era to the present day. Seoul was designated as the capital city with the establishment of the Korean government in 1948, and became the Seoul Metropolis a year later. In 1950, Seoul was heavily damaged as the Korean War broke out and couldn‘t function as a capital for several months. However, post-war reconstruction efforts and the strong will of its residents saw the city re-emerge as the country‘s central city. Seoul led the country‘s swift economic growth. Described as being the ―miracle of the Hangang (River)," South Korea achieved, in 30 to 40 years, the type of industrialization that took most advanced countries over a century (Seoul Metropolitan Government 2013). Now in its 600th year of official history, Seoul is a city where Korea‘s traditional and modern cultures coexist. Seoul is home to more than 10 million inhabitants from all over the country and around the world, living and working in modern skyscrapers and moving rapidly through sophisticated infrastructure. At the same time, diverse forms of nature thrive and permeate throughout, while abundant cultural heritage assets coexist with modernity. Essentially, Seoul is traditional yet modern, technological yet natural (Korea Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 Tourism Organization 2013). Hence Seoul is a good candidate for analysis of a city perceived destination image for finding residents‘ ideal views using Q method. A long history of forced reconstruction and historical revisionism, and rapid modern tourist city development has been made them change or rebuild their city images and representations of its features. Q-methodology and tourism research Broadly, Q-methodology, which evolves from the factor analytic theory, is a means of extracting subjective opinion. Q method was invented by William Stephenson in the UK in 1935; bring together a theory of the self with a technique of measurement (drawing on his training in physics), and it was later developed in North America, particularly in psychology (Brown, 1980; McKeown and Thomas, 1988) and through its own journal, operant subjectivity. Setting statistical procedures aside, however, what Stepheson (1935) provides is a means to study the subjectivity involved in any situation. Subjectivity here is not simple partiality, it refers to nothing more than a person‘s communication of his or her point of view (Goldman, 1999). Almost three quarters of a century old, Q-methodology now can hardly lay claim to the status of a new method for conducting research in the social sciences (Stergiou and Airey, 2011). Brown (1997) reported that the literature on Q-methodology contained nearly 2500 bibliographic entries, most notably in the fields of communication, political science and philosophy of science, and more recently in the behavioral and health sciences. Today, as interest in Q methodology continues to raise, a number of researchers from different intellectual fields such as marketing, public policy, rural research as well as tourism adopt Q method (Stergiou and Airey, 2011). In Korea, Q method, which was first introduced in the field of mass communication in the 1970s, has been propagated continuously. Now it is used throughout the field of whole social sciences and humanities. In tourism studies, subjectivity has been analyzed in terms of tourism motivations, preferences and attitudes (Kim and Oh, 2009, Kim and Hong, 2009), festival (Jeong and Lee, 2004), leisure satisfaction (Ahn, Yeo and Koo, 2010) and recognition of wine market (You, 2013; Yu and Hwang, 2013). 3. The Methodology Q method has been used to investigate social identities (Marshall, 1991), in strategic planning and design (Popovich and Popovich, 2000), in the study of perception (Huston and Montgomery, 2006). It can measure individuals‘ affinity with those view, as well as similarities and divergences amongst individuals (Eden, Donaldson and Walker, 2005). This technique is described as quantum in that the factors or clusters of subjectivity that are found are ―irreducibly paradoxical‖ (Brown, 2009). It works on an understanding that while individuals might update or revise their attitudes toward a discourse (Bahl and Milne, 2006; Hunter, 2012), the clusters of subjectivity will represent indigenous (original and unique) functional divisions within society (Brown and Kil, 2002). In this study, a Q sample is a selection of items taken from a Q population and almost any class of things can serve as items. The items should be self-referent; that is the items should be things about which sorters can express an opinion (Kim and Oh, 2010). The Q set used in this research was the same Q-set that was used in the research article, Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 ‗Projected Destination Image: A visual Analysis of Seoul‘ written by William Cannon Hunter. The Q-set was selected because it was the concrete representation of Seoul which was examined through the lens of promotional photographs published in tourist brochures and guidebooks; Q-set was selected from 951 photographs of Seoul image from the preponderance of tourism brochures and final Q-set produced including 42 views of Seoul City in photographs represented proportionally. Some of the Q samples were unclear to identify and were substituted from the images from on-line which were similar with concourse of the Q sets. In addition, the quality of photographs was upgraded and the colour of photographs was changed to monochrome photograph to prevent the respondents‘ misjudgement by colouristic effects. A P set is the group of respondents who sort the Q set. The P-set is, by definition, usually smaller than the Q set. Previous Q studies have used P sets of 30 (Brown 1993; McKeown and Thomas, 1988, Hunter, 2011), 66 (Fairweather and Swaffield, 2001) and 20 respondents (Hutson and Montgomery, 2006). In this study, the P set consisted of 37 respondents, who were recruited using a purposive sampling strategy that was theorydriven and context-specific (Miles and Huberman, 1994), judgemental and non-random (Fairweather and Swaffield, 2002), and geared toward seeking a wide variety of points of view (Patton, 1990). A first wave of respondents was acquired among the researchers‘ circles of family, friends, and acquaintances. Further participants were recruited through snowballing sampling, where existing participants recruited more participants from their circles. The p-set includes 37 respondents; 1 teacher, 10 students, 4 self-employed, 1 researcher, 1 professor, 4 part time lecturers, 1 officer, 1 housewife, 12 employers, 1 driver, and 1 chef who are Seoul natives or have lived here long enough (at least for 5 years) to become familiar with the city. The age of the respondents arrange from in their 20s and 60s. Q sorting was conducted from 1 Oct. 2013 to 31 Oct. 2013. Total 37 respondents are asked to look closely 42 photographs. The respondents are instructed to begin with a rough sorting while looking, by dividing the photographs into three piles: statements (s)he generally agrees with (or likes, finds important, etc), those (s)he disagrees with and those about which (s)he is neutral, doubtful or undecided. Next, the respondent is asked to rank order the photographs according to the condition of instruction and to place them in the score sheet provided. The score sheet is a continuum ranging from most to most, for instance: with ―most disagree‖ on the one end and ―most agree‖ on the other, and in between a distribution that usually takes the form of a quasi-normal distribution, as shown Figure 1. Figure 1: Q Sorting Distribution Score No. of photographs -4 2 Most dislike -3 3 -2 5 -1 7 Neutral 0 8 +1 7 +2 5 Most like +3 3 +4 2 4. Findings Q sort factor analysis was performed using PCQ software and judgmental rotation, and it produced four factors that accounted for 25 of 37 sorts, with levels of significance ranging from 0.40 to 0.88. Twelve sorts were confounded, or found to be statistically in more than one factor, and they were excluded. The 25 sorts, three factors and scores, and descriptions of the respondents are presented in Table 2. Eigenvalues and explained variance are also given for all nine factors tested. In Q method, judgmental rotation is used Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 to manually rotate factors in order to capture the largest number of sorts in the fewest categories (Eden, Donaldson and Walker, 2005) and to minimize the number of confounded sorts. It is a reflexive process that seeks theoretically relevant clusters of subjectivity that are shared by respondents in the P set. Decisions on how factors are rotated are described as bringing ―the researcher‘s subjectivity into the heart of the seemingly most quantitative stage of Q‖ (Eden et al., 2005). The three factors identified through factor analysis by PCQ software, even though six factors could be identified in accordance with eigenvalue. Table 2 also shows that the total variance of 66%. In that case, the results are statistically significant if research results show that eigenvalue is over 1.00 and total variance is over 60% in general. When a respondent‘s factor loading exceeds a certain limit (usually: p < 0.01), this called a defining variable. The difference score is the magnitude of difference between an item‘s score on any two factors that is required for it to be statistically significant. When an item‘s score on two factors exceeds this difference score, it is called a distinguishing item. An item that is not distinguishing between any of the identified factors is called a consensus item (Van Exel and De Graaf, 2005). In this study, three consensus items were found among three clusters. They were 03Han3 (Han River city), 22city10 (Cityscape buildings and gate) and 34fest5 (Festivals palace performers). Distinguishing items were found 5 items for cluster A; 15city3 (Cityscape stream), 16city4 (Cityscape market), 31fest2 (Festivals drums 1), 32fest3 (Festivals drums 2), 40cul2 (Culture women dance), 1 item for cluster B; 02Han2 (Han River 63), 2 items for cluster C; 36map2 (Map subway), 38sim2 (Simulation of Dongdaemun history and cultural park). The extreme scores (–4, 1, 2) were found in cluster A and the item was Korean traditional Boochae-choom (40cul2, Culture women dance). Table 2: Q Sort Factor Analysis Three Factors identified in statistical analysis Cluster A: 22 sorts Cluster B: 1 sort 1. M 38 Researcher (0.88) 18. F 26 Employed (0.56) 2. M 26 Student (0.77) 19. F 27 Student(0.77) 4. F 61 Housewife (-0.48) 5. F 26 Student (0.48) 20. M 28 Employed (0.61) 6. M 50 Employed (0.79) 21. F 30 Student (0.75) Cluster C: 2 sorts 8. M 49 Officer(0.54) 22. F 36 Lecturer (0.76) 9. F 39 Employed (0.70) 24. F 25 chef(0.79) 10. M 44 Self Employed (0.79) 26. F 27 Employed.(0.50) 17. F 25 Student (-0.40) 12. M 37 Self Employed (0.43) 30. F 27 Employed (0.47) 28. M 26 Student (-0.51) 14. M 31 Student (0.66) 33. F 23 Employed (0.47) 15. F 37 Lecturer (0.79) 34. F 37 Lecturer.(0.82) 16. F 59 Professer.(0.53) 36. M 58 Self Employed (0.72) confounded or not significant, 12 sorts: 3, 7, 13, 23, 27, 29, 31, 32, 35, 37, 11, 25 Eigen Values and % variance Factors 1 2 3 4 5 6 7 8 9 Totals eigens 13.62 2.87 1.77 1.53 1.16 1.13 0.86 0.77 0.75 24.45 %variance 37 8 5 4 3 3 2 2 2 66 Cluster A Graphical Cluster B Graphical Cluster C Graphical -4 -3 -2 -1 0 1 2 3 4 -4 -3 -2 -1 0 1 2 3 4 -4 -3 -2 -1 0 1 2 3 4 7 6 11 9 3 5 20 1 27 15 7 3 1 6 16 25 2 26 18 7 2 6 3 1 28 27 25 40 31 21 12 4 13 25 2 29 21 19 8 4 9 31 28 33 27 37 8 5 10 11 4 34 29 26 37 32 14 8 15 26 28 39 11 5 10 32 29 38 15 9 14 19 13 40 31 39 16 10 17 33 17 18 12 34 30 12 21 20 16 41 41 18 23 22 36 20 23 13 40 36 39 24 22 17 42 19 24 34 35 14 41 36 23 30 42 30 38 37 22 42 38 33 32 35 24 35 * Descriptions key: Gender: M=Male, F=Female, Age: n=Age Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 Each cluster is defined quantitatively by its statistical correlation externally and by statements held in consensus, internally. Cluster A, which included 22 respondents who agreed that 27mon3 (Monument Seoul Tower), 29mon5 (Monument Namdaemun night) are the most representative Seoul images. But they believed that 07Han7 (Han River windsailing), 40cul2 (Culture women dance) couldn't represent Seoul. In case of 40cul2 (Culture women dance), they suggested that it rather showed the image of Korea culture itself. Cluster B is the smallest cluster, which included only one respondent who disagreed that skyscraper with heavy traffic (15city3; Cityscape stream, 21city9; Cityscape street) are the image of Seoul. Following interview after the Q sorting, she thought that skyscrapers with heavy traffics are the scene that you could see everywhere in big cities; therefore these pictures cannot represent the image of Seoul. Whereas, she believed that 27mon3 (Monument Seoul Tower), 26mon2 (Monument Seoul Station) maximally represent Seoul. Cluster C included two respondents who strongly didn't agree that modern and future building represents the image of Seoul. They chose 18city6 (Cityscape hotel and pagoda) and 37sim1 (Simulation Yongsan) as the most disagree images due to the fact that they are unfamiliar with that pictures. During the mini interview they said that they haven‘t seen the buildings in the picture and pictures are not relevant to the image of Seoul. We also discover that P-set of cluster C is composed of students in their 20s. Therefore we carefully suggested that the picture 18city6 is not the place they usually visited and the picture 37sim1 is the blue print of future Yongsan complex. 5. Summary and Conclusions Understanding destination image is an important component of successful tourism planning and marketing. The projected destination image should be a tool that can help to transform and improve the city (Zukin, 1991) and increase tourism. The findings revealed three types of subjectivities. Clusters A, B and C illustrate symbolic monuments are the most representative images of Seoul while differing in terms of their disagree images on Seoul. It shows that respondents of each cluster expressed relevant and sometimes contradictory perceived destination image of Seoul. The respondents of each clusters agreed and their favourable images are: Namsan Tower Namdaemun Gate(Sungnyemun, National treasure No.1) Seoul Station According to Hunter(2012a)‘s study it was found that image of Seoul focuses on showcasing the city‘s waterways, shopping districts, historic city gates and festivals and cultural events. Especially, Han River as Seoul destination image is also seen in many brochures and is well explained by Seoul government when they promote Seoul as a destination market; however Han River was not chosen for the representative image of Seoul. It is suggested that the river itself is not the unique representation as a tourism destination feature. Namdaemun, Namsan Tower, and Seoul Station, however, are considered to be the unique representations in which people can see only in Korea. These clusters of operant subjectivity are being dependent upon experience, knowledge and circumstances (Bahl & Milne, 2006). During the interview, respondents generally agreed with the pictures that they are familiar with such as the photos of Seoul's symbolic monuments. Most disagreed with the photos that show city views, simulation and Korean culture; Korean traditional dance; they think that the photos represent Korea culture not Seoul. People in their 20s generally disagree with the photos of history and culture. Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 In this research, how the residents of Seoul recognize their own city was demonstrated. Residents‘ perception of residential city is significantly meaningful because the identity of destination is derived from the residents‘ perception of their own city. Touristic representations are ‗true‘ descriptions of destinations and their residents. They convey the objectivity of sights and experiences. They are signs that put forward the best, or worst of places that is operationally inseparable from the practices of the tourism industry (Hunter 2011). Our attempt to research residents‘ views has three contributions to tourism marketers and policy makers. The implication for destination management is that more attention should be given to the planning and development of the image. First, by recognizing that touristic representations are actually a network of diverse subjectivities, policy makers can focus their energies by encouraging promotional strategies that focus on the unique characteristics of residents at a destination rather than on a collection of cultural or indigenous things. Thus, it is recommended that tourism planner and developers should focus on understanding and coordinating residents‘ perceived destination image of Seoul when planning and promoting Seoul as a destination market. Second, to promote the city effectively, it is suggested to imply memory mechanism; to retain long-term memory, the information should be episodic and repeated constantly (constant stimuli); therefore, constant and episodic message (image of Seoul) should be sent to tourists. Final contribution is to focus and capitalize on the agreed images to promote the city effectively and to correct negative images of Seoul. 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Korea Tourism Organization 2013, http://www.visitkorea.or.kr/enu/ Seoul Metropolitan Government 2013, http://english.seoul.go.kr/ Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 Appendix FULL Q SET 01Han1 (Han River night) 02Han2 (Han River 63) 03Han3 (Han River city) 04Han4 (Han River night bridge) 05Han5 (Han River panorama) 06Han6 (Han River activities 1) 07Han7 (Han River windsailing) 08Han8 (Han River map 1) 09Han9 (Han River simulation) 10Han10 (Han River map 2) 11Han11 (Han River bridge and boat) 12Han12 (Han River activities 2) 13City1 (Cityscape over Han River) 14city2 (Cityscape nightscape) 15city3 (Cityscape stream) 16city4 (Cityscape market) 17city5 (Cityscape myeongdong) 18city6 (Cityscape hotel and pagoda) 19city7 (Cityscape stream) 20city8 (Cityscape stream lights) 21city9 (Cityscape street) 22city10 (Cityscape buildings and gate) 23city11 (Cityscape bridge and stream) 24city12 (Cityscape from above) 25mon1 (Monument Namdaemun) 26mon2 (Monument Seoul Station) 27mon3 (Monument Seoul Tower) 28mon4 (Monument Gwanghwamun) 29mon5 (Monument Namdaemun night) 30fest1 (Festivals lanterns stream) 31fest2 (Festivals drums 1) 32fest3 (Festivals drums 2) 33fest4 (Festivals Gwanghwamun) 34fest5 (Festivals palace performers) 35map1 (Map tourist) 36map2 (Map subway) Proceedings of 5th Asia-Pacific Business Research Conference 17 - 18 February, 2014, Hotel Istana, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-44-3 37sim1 (Simulation Yongsan) 38sim2 (Simulation Dongdaemun) 41cul3 (Culture men dance) 42cul4 (Culture palace guards) 39cul1 (Culture museum display) 40cul2 (Culture women dance)