Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Corporate Accessibility, Private Communications and Stock Price Crash Risk οͺ Michael Firth, Sonia Man-lai Wong and Xiaofeng Zhao This study examines how private communications is related stock price crash risk in emerging markets where public information environment is weak. To capture the extent and quality of private communications, we construct a corporate accessibility measure for publicly listed firms in China based on their responses to attempted communications with them (telephone, email, and on-line discussion forum), and examine whether corporate accessibility is associated with lower stock price crash risk at the firm-level. We find robust evidence that the distribution of stock returns of accessible firms is less negatively skewed and the stocks have a lower probability of extreme negative firm-specific returns. The results are more pronounced in firms with low analyst coverage, high forecast earnings dispersion, employment of non-Big 4 auditors, and greater earnings management. We also find that, relative to non-accessible firms, accessible firms’ crash risk declines less when short-selling constraints are removed, and accessible firms have lower market synchronicity. Lastly, accessible firms tend to have more corporate site visits made by market participants than is the case for non-accessible firms, and it is more likely for accessible firms that site visits reduce crash risk. Overall, our results suggest that corporate accessibility is a good measure of private communication and it complements public information sources in reducing corporate asymmetry and ultimately stock price crash risk. JEL Classification: G19, D89 Keywords: Corporate accessibility, Private communications, Crash risk 1. Introduction Following the work of Jin and Myers (2006), scholars have turned their attention to examining the determinants of stock price crash risk1. This body of research has built on the premise that a lack of corporate transparency enables corporate insiders to hoard and accumulate bad news, which subsequently increases future stock price crash risk once the bad news is forced out. Consistent with this notion, prior studies show that stock price crash risk is lowered when firms adopt more conservative accounting standards, file more voluntary disclosures, increase disclosures following the adopting of IFRS, and have better earnings quality (Hutton et al. 2009; Kim et al. 2011; DeFond et al. 2014; Kim et al. 2014; Kim & Zhang 2015). Many studies on corporate transparency and crash risk focus on the accounting and disclosure practices adopted by firms. However, recent studies on οͺ Prof. Firth is from Lingnan University, 8 Castle Peak Road, Tuen Mun, N.T., Hong Kong. Email: mafirth@ln.edu.hk, Phone: (852) 2616-8950. Dr. Wong is from Lingnan University, 8 Castle Peak Road, Tuen Mun, N.T., Hong Kong. Email: soniawong@ln.edu.hk, Phone: (852) 2616-8159. Mr. Zhao is from the Chinese University of Hong Kong, No. 12 Chak Cheung Street, Shatin, N.T., Hong Kong. Email: xiaofeng@baf.cuhk.edu.hk, Phone: (852) 6237-5342. 1 Existing studies have documented that the distribution of individual stock returns exhibits negative skewness. That is, large negative stock returns occur more often than large positive stock returns (Chen et al. 2001; Hong & Stein 2003). Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 corporate transparency have shown that corporate transparency is determined not only by publicly available firm-specific information (which is generated from corporate accounting and disclosures made by firms as well as recommendations and reports produced by financial intermediaries) but also by information from private communications between corporate insiders and outsiders (such as verbal and written communications and/or conducting corporate visits and interviews) (Bowen et al. 2002; Agarwal et al. 2008; Green et al. 2012; Cheng et al. 2013). In this paper, we turn our attention from accounting and disclosure practices to the private communications initiated by outsiders and examine whether the private communications can reduce stock price crash risks in China, a market operating under weak public information environment and that has hitherto been ignored in the stock price crash risk literature. China is an ideal setting for our research because crash risks in emerging markets such as China tend to be more profound and vary a lot across the publicly listed firms. For example, Piotroski et al. (2011) show that the negative skewness in daily excess returns in China is significantly greater than the global average documented in Jin and Myers (2006). More importantly, while China has many laws and regulations on corporate governance, the enforcement of accounting rules and disclosure standards is weak and the level of expertise and sophistication of financial intermediaries are less developed. As a result of this, the quality of publicly available firm-specific information is relatively low (Aharony et al. 2000; Chen & Yuan 2004; Liu & Lu 2007; Kao et al. 2009; Jian & Wong 2010; Piotroski et al., 2011). Thus, the market participants (individual investors, fund managers, analysts, journalists) face great difficulties in obtaining accurate information from publicly available sources. Participants operating in such a weak public information environment will have incentives to seek additional information directly from companies by initiating private communications with corporate management . During private communications, market participants can ask corporate management to clarify ambiguities in the publicly available information, which can help them to make sense of the otherwise confusing public information (Green et al. 2012). In addition, market participants can also obtain new firm-specific information through directly observing the operation of the firms and/or the responses/tones of the managers (Cheng et al. 2013). Realizing the importance of private communications in enhancing corporate transparency, the CSRC (China Securities Regulatory Commission) issued a Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 regulation-βThe Provisions on Strengthening the Protection of the Rights and Interests of the General Public Shareholdersβ (No. 118 [2004] of the CSRC) in 2004 to facilitate direct communications between investors and firms2. The provision requires listed firms in China to offer a variety of communication channels to outside investors. However, as the CSRC has not set up a strict mechanism to enforce the regulation, we expect to see substantial variations among firms in terms of actual accessibility and this makes China a good testing venue for our investigation. Unlike corporate accounting reporting and disclosure practices, private communications initiated by outsiders are difficult to observe by third parties. Furthermore, the information generated depends on the quality of private communications but this is hard to measure. In this study, we construct a novel measure to capture the amount and the quality of private communications by looking at the ease with which outsiders can effectively contact corporate insiders through publicly available communication channels (via telephone, email, and on-line discussion forum) (hereafter referred as corporate accessibility). We believe that corporate accessibility is a good proxy for private communication because corporate outsiders have to contact the insiders in some way or other before any communication can occur. Thus, corporate accessibility is expected to be related with the frequency of private communication, especially those initiated by outsiders who have no personal contracts with the firms. Furthermore, the willingness of insiders to set up public communication channels for unconnected outsiders could signal the hard-to-observe keenness of the insiders to engage in meaningful communications with outsiders. Thus, corporate accessibility should be positively related to the quality of the private communications. Using an experimental approach similar to Chong et al. (2014), we individually contact listed firms in China and construct a corporate accessibility measure for them 2 This provision was released in December 7, 2004. It is in the spirit of Provision No. 3 [2004] of the State Council that calls for effectively protecting the rights and interests of investors, especially the general public investors. The provision requires listed firms to improve investor relations management and information disclosure quality. In specific terms, listed firms should open an investor relation section in their webpages, establish dedicated investor telephone consultation, and promptly respond to concerns raised by public investors. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 based on their responses to our approaches3. We focus on three communication channels provided by a firm on its website: namely, on-line discussion forum, email, and telephone communications. We consider a firm to be accessible if we can successfully communicate with the firm using at least one of the three channels. Among the 1555 listed firms that we investigate, we find that 26% of them are publicly accessible. The relatively low accessibility rate is consistent with the lack of effective enforcement of the regulation and listed firms‘ low incentive to enhance corporate transparency (Aharony et al. 2000; Chen & Yuan 2004; Liu & Lu 2007; Kao et al. 2009; Jian & Wong 2010)). Using the measures constructed, we then examine how corporate accessibility is related to future stock price crash risk. Following prior studies (Chen et al. 2001; Hutton et al. 2009; Kim et al. 2011; Kim & Zhang 2015), we use two measures of firm-specific crash risk: (a) the negative skewness of future firm-specific weekly returns and (b) the likelihood of occurrence of future extreme negative firm-specific returns. We use corporate accessibility measured in 2010 to explain the stock price crash risk in the next 3 years (2011-2013). By doing so, we can explore whether corporate accessibility indeed captures information that can predict the stock price crash risk in the future. After controlling for various traditional proxies of corporate transparency, we find that accessible firms are associated with lower stock price crash risk in the future. In particular, relative to the firms that have no accessible channels, the subsequent negative skewness of firms having at least one accessible channel (of the three channels, telephone, email, and forum) declines by around 36%, and the likelihood of experiencing extreme negative firm-specific returns is reduced by 26% in the following three years. These findings provide us with basic evidence that accessible firms suffer from less stock price crash risk. As private communications may help corporate outsiders to understand the otherwise confusing public information, we examine whether they play a more important role in 3 Chong et al. (2014) examine the government efficiency across countries by mailing letters to non-existent business addresses and measuring whether they come back to a return address. They find that the number of days before the letters are returned is associated with a set of variables that measure government efficiency, and they argue that a simple and universal post office service could be used as signal for detecting the quality of government. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 reducing crash risk when the public information environment is noisy (more opaque). We use earnings management, employment of Big 4 auditors, analyst coverage, and analyst forecast dispersion as transparency variables as they are widely used in prior studies to measure the quality of the public information environment (e.g. Lang & Maffett 2011; Lang et al. 2012). We find that the explanatory power of corporate accessibility increases with opaqueness. Specifically, we find that the relation between corporate accessibility and stock crash risk becomes more negative for firms that engage in greater earnings management, hire non-Big 4 auditors, followed by fewer analysts, and when the analyst earnings forecasts are more dispersed. Our results are robust when we use a matching research design that pair accessible firms with characteristics-similar non-accessible firms. Overall, our findings suggest that private communications initiated by outsiders are complementary to the public information in reducing crash risk. Next, we examine whether accessible firms actually accumulate less firm-specific news and whether they are more likely to establish private communication with outsiders. First, if corporate accessibility facilitates the transmission of firm-specific information from corporate insiders to outsiders, accessible firms would have higher idiosyncratic risk and their stock price would co-move less with the market (Morck et al. 2000; Durnev et al. 2003). As expected, we find that accessible firms have a lower level of market synchronicity than do non-accessible firms. In addition, the negative relation between accessibility and market synchronicity is concentrated in firms with poorer accounting and disclosure quality, confirming the importance of private communications in mitigating the information asymmetry problems in these firms. Second, prior research largely supports the theoretical view that constraining short sales hinders price discovery because some negative information fails to be fully incorporated into stock prices (Miller 1977; Diamond & Verrecchia 1987). Chang et al. (2007) show that stock price crash risk is significantly reduced when short-sales restrictions are lifted. If accessibility facilitates information transfer from corporate insiders to outsiders and reduces the hoarding of negative information, we would expect that the removal of short-sale constraints in accessible firms will be followed by a smaller Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 reduction in stock price crash risk than in non-accessible firms. Using a list of designated stocks that are allowed to be sold short during the period of 2011-2013, we find that the stock price crash risk is reduced after the short-sale constraint is removed and the reduction is significantly larger for non-accessible firms than for accessible firms. Third, since 2007, the Shenzhen Stock Exchange requires listed firms to disclose data on the company site visits made by various outsiders (including financial analysts, fund managers, public media, institutional investors, individual investors, etc.). This provides us with the chance to test whether accessible firms actually have more and better quality communications with the listed firms. We find that accessible firms have more corporate site visits from individual investors, financial analysts, media, and other outsiders. In addition, we find that corporate visits are negatively related to crash risk and the negative relation is enhanced in accessible firms relative to non-accessible firms, which suggests corporate accessibility might capture the real attempt of insiders to engage in effective private communications with outsiders. Skeptics may argue that our findings are driven by the existence of different types of shareholders that invest in accessible and non-accessible firms, with accessible firms being dominated by investors that are more rational and less myopic and non-accessible firms being dominated by investors that are more speculative, overconfident, and short-term. As a result of this, the stock prices of non-accessible firms are more likely to suffer crash risk than accessible firms. To mitigate this concern, we examine the characteristics and trading activities of investors in accessible and non-accessible firms. We find that institutional investors in the two types of firms have similar investment horizons. In addition, there is no difference in the proportions of short term, or myopic, institutional investors across the two types of firms. In fact, the fraction of long-term investors in accessible firms is significantly lower than in non-accessible firms. Thus, we do not observe a pattern where institutional investors, which may be perceived as being sophisticated investors, are more likely to invest in accessible firms. In addition, we use the growth of shareholder numbers and trading turnover to measure the overconfidence of investors. We find that the number of shareholders in accessible firms grows faster than Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 in non-accessible firms. Furthermore, accessible firms have higher trading turnover and higher liquidity than non-accessible firms. These results suggest that non-accessible firms are not dominated by overconfident investors. Overall, our study provides systematic evidence to show that corporate accessibility is associated with lower future stock price crash risk in China. Prior studies show that earnings management, tax avoidance, accounting conservatism, corporate social responsibility, and the adoption of IFRS, are significantly related with stock price crash risk (Hutton et al. 2009; Kim et al. 2011; DeFond et al. 2014; Kim et al. 2014; Kim & Zhang 2015). However, these studies are based on publicly listed firms in developed markets and focus on corporate disclosure practices undertaken by company insiders. Our study focuses on non-public information sources using private communications between corporate insiders and outsiders. We test our conjectures and hypotheses in China, the largest emerging market in the world where stock prices are often subject to crashes. We find strong evidence that corporate accessibility has incremental power in explaining future stock price crashes. We also contribute to the literature by documenting that corporate transparency can be improved not only through information provided by corporate insiders via disclosure and information intermediary channels but also by the efforts of outsiders to actively seek information from firms. The later type of information production is particularly important for firms operating in markets where corporate disclosure standards are low and public information sources are poor. We construct measures of corporate accessibility and use them to signal the quality of overall private communications. Future studies can examine detailed types of insider-initiated activities such as private verbal and written exchanges and questions posted on corporate forums and examine whether these activities also allow corporate outsiders to be better informed about firms. Our study has practical relevance for investors. Prior studies, such as Yan (2011) and Sunder (2010), suggest that the risk of extreme losses can be reduced through screening but not though diversification. Thus, our corporate accessibility measure provides investors with a screening technology to help avoid investing in firms that have Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 higher chances of future stock price crashes. 2. Data and Variables To measure corporate accessibility, we manually conduct a survey based on all non-financial firms listed on China‘s two stock exchanges as at the end of June 2010. We exclude firms whose websites are newly published within the most recent one year 4 and whose web address provided by the China Stock Market and Accounting Research (CSMAR) database is invalid. To examine whether corporate accessibility is related with future stock price crash risk, we construct two measures of crash risk based on the sample period from 2011 to 2013. The information on firm stock returns and firm characteristics is collected from CSMAR. After merging our datasets and excluding firms that have missing financial information, we eventually have 4654 firm-year observations, with 1555 distinctive firms. The filtering process is presented in Table 1. [Table 1 about here] 2.1. IR survey and measures of corporate accessibility The details of our survey are provided in Appendix B and Appendix C. We briefly discuss our key procedures here. First, we obtain the website addresses of all the firms listed on China‘s two stock exchanges from CSMAR. If the address is missing or infeasible, we search for the company‘s main page on Baidu.com (Chinese google). After entering the website, we check whether there is an investor relations section (IR section or IR subpage) identified on it. If yes, we then proceed to that section and check for the following information: 1) Whether there was an on-line discussion forum with records of communications between investors and the firm. If yes, then FORUM is set equal to 1 (accessible), and 0 (non-accessible) otherwise. 2) Whether the IR section offers an email contact. If yes, we then contact the listed firm to confirm its accessibility. We send an 4 Newly launched websites generally need a period for testing, during which the information provided may be incorrect and thus create a bias in identifying corporate accessibility. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 email to the firm asking a general question—the major locations where the firms have their business operations. We carefully chose this question because it is meaningful but not a question that involves sensitive information that may lead to the problem of selective disclosure. If the firm actually replied to us with an answer, then EMAIL is set to 1 (accessible), and 0 (non-accessible) otherwise. 3) Whether the IR section offered telephone contact information. To confirm a firm‘s accessibility by telephone, we made a direct call to a firm and enquired whether shareholders can pay a visit to the firm 5. This question is selected because the 2004 regulation issued by the CSRC recommends that listed firms provide minority shareholders with the opportunity to visit their firms. If we can talk effectively with the company on this issue6, we set TEL to 1 (accessible), and 0 otherwise (non-accessible). In addition, we create another dummy variable IRACS. It is set to 1 if at least one of the above three communication channels (telephone, email, and forum) is accessible, and 0 if none of them is accessible7. We also create an IR score index, IRSCORE. It adds up the number of communication channels that are accessible (the maximum score is 3). This data-collection process took us 3 months from July to September in 2010, covering all firms listed on the two Chinese stock exchanges as at the end of June 2010. An overview of our corporate accessibility measures is presented in Table 1. Among the 1555 firms that we investigate, 67% of them have an IR section under their website main page. In firms with an IR section, about 85% (64%, 28%) of the firms provide telephone (email, forum) communication channels and about 20% (15%, 85%) of these 5 We use two different questions in the email and telephone survey in order to mitigate the potential biases in firms‘ responses caused by the questions themselves (i.e., firms may be more inclined to answer certain types of question by email and other types of question by telephone). We intentionally use a question that relates to an established firm policy and that is capable of a simple answer (e.g., Yes or No) in the telephone survey. We do this because some firms may refuse to talk just because the answer to an inquiry may be considered to be too complex and difficult to communicate over the phone rather than reflecting their unwillingness to communicate with outside shareholders. 6 An effective talk can be either a case where the company affirmatively accepted our request or a case where it rejected our request for some acceptable reason. For details, see Appendix B. Our objective is to gauge the ease with which outside shareholders are able to communicate with corporate insiders to obtain information. As a result, we consider effective talking rather than the actual answers provided by a firm as an indicator of accessibility. 7 The four accessibility measures (IRACS, TEL, EMAIL, and FORUM) take the value of 0 (non-accessible) if there is no IR section on the firm‘s website. In a robustness test, we restrict our sample to those firms with an IR section, and the test results are similar to those reported in this paper. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 channels are actually accessible. Taken together (see the last column), about 93% of firms with an IR section provide at least one communication channel. Among these firms, 41% (or 26% in terms of the total sample of 1555 firms) of them are accessible either by online discussion forum, email, or by telephone. 2.2. Measures of stock price crash risk We calculate the measures of stock price crash risk and the likelihood of large negative returns based on firms‘ weekly stock returns from 2011 to 2013. We first compute the firm-specific abnormal weekly return by running a market model. The model is specified as: π π,π€ = πΌπ + π½1,π π π,π€−2 + π½2,π π π,π€−1 + π½3,π π π,π€ + π½4,π π π,π€+1 + π½5,π π π,π€+2 + ππ,π€ (1) Where π π,π€ is the stock return of firm i in week w and π π,π€ is the value-weighted return on the Chinese stock market in week w. The residuals ππ,π€ from model (1) are highly skewed. We transform them to a roughly symmetric distribution by defining the firm-specific abnormal weekly return π΄π π,π€ as the log of one plus the residual, that is, π΄π π,π€ = πΏππ(1 + ππ€ ). Our first measure of stock price crash risk is the negative skewness of the firm-specific abnormal weekly returns. In particular, for firm i in year t, the negative skewness (ππΆππΎπΈππ,π‘ ) is computed as: 3 2 3/2 ππΆππΎπΈππ,π‘ = −[π(π − 1)3/2 ∑ π΄π π,π€ ]/[(π − 1)(π − 2)(∑ π΄π π,π€ ) ] (2) Our second measure of stock price crash risk is the likelihood of the occurrence of a large negative firm-specific return. Following Kim et al. (2011) and Hutton et al. (2009), a firm is defined to have experienced a stock price crash in a year if it has a firm-specific abnormal weekly return(s) that is (are) 3.2 standard deviations below the mean of the firm-specific abnormal weekly returns in the entire fiscal year (πΆπ π΄ππ»π,π‘ =1). The deviation of 3.2 standard deviations from its mean is chosen to generate a frequency of 0.1% in the normal distribution. The statistics in Table 2 show that the average negative skewness is -0.229 and the standard deviation is 0.76. On average, 11.6% of the firms in Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 our sample have experienced a stock price crash. [Table 2 about here] 3. Empirical Results 3.1. Stock price crash risk To test the relation between corporate accessibility and stock price crash risk, we regress the negative skewness on corporate accessibility using an OLS model, and regress the indicator of crash on corporate accessibility using a logistic model. The two models are specified as follows: ππΆππΎπΈππ,π‘ = πΌ0 + πΌ1 π΄πΆππ + πΌ2 ππ,π‘−1 + ππ,π‘ (3) πΆπ π΄ππ»π,π‘ = πΌ0 + πΌ1 π΄πΆππ + πΌ2 ππ,π‘−1 + ππ,π‘ (4) The dependent variables in models 3 and 4 are ππΆππΎπΈππ,π‘ and πΆπ π΄ππ»π,π‘ , respectively. Our key explanatory variable is π΄πΆππ , which is one of our corporate accessibility measures, IRSCORE, IRACS, TEL, EMAIL, and FORUM. We include a set of control variables ππ,π‘−1 that may have an effect on stock price crash risk. They are: stock trading turnover (π·πππ ππ,π‘−1), negative skewness (ππΆππΎπΈππ,π‘−1 ), firm-specific weekly returns volatility (ππΌπΊππ΄π,π‘−1 ), average firm-specific weekly returns (π πΈππ,π‘−1 ), firm size (ππΌππΈπ,π‘−1 ), market-to-book ratio (ππ΅π,π‘−1 ), financial leverage (ππ΅π,π‘−1 ), profitability (π ππ΄π,π‘−1), and discretionary accruals (π΄πΆπΆππ,π‘−1). These variables have been used in prior stock price crash risk research (Kim et al. (2011); Hutton et al. (2009). Detailed definitions of these variables can be found in Appendix A. They are lagged by one year. The summary statistics of variables used in the models are presented in Table 2. We include industry, province, and year fixed effects in the model. The regression results are reported in Tables 3 and 4. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 In Table 3, the dependent variable is negative skewness. We find that corporate accessibility measures are significantly negatively related with stock price crash risk. In column 1, the coefficient on IRSCORE is -0.07. This means, on average, for each one unit increase in the accessibility score, the negative skewness will be reduced by 0.07. This is economically significant as it implies the negative skewness for an average firm will be reduced by about 31% (the mean of NCSKEW is -0.229). In column 2, the coefficient on IRACS is -0.083. This suggests that the skewness in accessible firms will be 0.083 lower than that in non-accessible firms, or a decline of 36% (0.083/0.229) for firms having an average level of negative skewness. We also find that the coefficients on TEL, EMAIL, and FORUM are negative and significant. Overall, the results suggest that accessible firms have lower stock price crash risk than non-accessible firms. [Table 3 about here] For the control variables, we find that firms with higher crash risk in the previous period will also have higher crash risk in the current period. In addition, large firms and firms with a high M/B ratio tend to have higher price crash risk. Lastly, we find that firms that actively engage in earnings management are more likely to suffer from stock price crash risk, which is consistent with the finding of Frank et al. (2009). In Table 4, the dependent variable is a dummy variable indicating whether a firm experiences a stock price crash (has an extreme negative return) or not. The table shows that the coefficients on the accessibility measures are negative and statistically significant. For example, in column 2, the coefficient on IRACS is -0.146 and significant at the 1% level. To estimate the likelihood of price crash for accessible firms and non-accessible firms, we first compute the predicted probability for each observation 1 using the function of π = 1+π −π§ where z is the predicted value from model 4. We then Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 average the predicted probabilities for accessible firms (IRACS=1) and non-accessible (IRACS=0) firms. We find that the average predicted probability of a stock price crash for non-accessible firms is 13.1% and the probability for accessible firms is 9.7%. The difference is 3.4% and significant at the 1% level. This means a decline of 26% in the likelihood of a stock price crash when non-accessible firms become accessible. Thus, our results suggest that accessible firms are less likely to experience a stock price crash. [Table 4 about here] We also find that firms with a higher level of trading turnover, greater negative skewness in the previous period, higher valuation, lower profitability, and more earnings management are more likely to experience stock price crash. These results are consistent with the findings of Kim et al. (2011). 3.2. Robustness tests Prior studies show that managers‘ tendencies to hide bad news and accelerate good news recognition in audited financial statements could be offset by the asymmetric verifiability requirement of conservative accounting policy (Kothari et al. 2010; Kim & Zhang 2015). To deal with the concern that accessible firms could be more conservative in recognition of earnings, we control for accounting conservatism in our model. In specific, we adopt Khan and Watts (2009) firm-year conservatism measure (they call it CSCORE in their paper). It measures the incremental timeliness of earnings in recognizing bad news relative to good news and is expressed as linear functions of firm-year-specific characteristics. Firms with a higher CSCORE are considered of more conservative. The results are reported in Panel A and Panel B of Table 5. As expected, we find that Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 conservative firms indeed have lower stock price crash risk. The results are highly significant at 1% level. However, the coefficients on our measures of corporate accessibility are quite stable and have no much change from those in Table 4. It suggests our findings are robustness to the controlling of accounting conservatism. [Table 5 about here] We use a binary variable to capture the degree of accessibility. However, the quality of accessibility could vary within the group of accessible (non-accessible) firms. We do a robustness test by introducing four continuous variables to capture the variations in the quality of corporate accessibility. These variables are: 1) Tel_Attitude, a rating (taking the value of 0, 1, 2, 3, 4, or 5) given by our telephone interviewers on their perceptions of the attitude and sincerity of the person who answered the phone call, with 0 being the worst and 5 being the best. 2) Email_Timely, the logarithm of the number of days it took to receive the firm's returned email. This variable measures the timeliness of firms in responding to outsiders, with a low value indicating a better quality of accessibility. 3) Email_Length, the logarithm of the number of characters in the replied email text. This variable measures the effort made by a firm to respond to the outsiders, with a high value indicating a better quality of accessibility. 4) Forum_PostN, the logarithm of the number of postings on the online discussion forum. This variable measures the frequency of interactions between firms and outsiders, with a high value indicating a better quality of accessibility. We repeat the analysis in equations 3 and 4 using these accessibility quality measures. The results are reported in Panel C and D of Table 5. We find the coefficient on Tel_Attitude is significantly negative, suggesting firms with higher quality of accessibility as measured by better attitude in answering our survey questions are less likely to suffer stock price crash risk. In addition, firms that reply to our email in a more timely manner and with more detailed content have significantly lower Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 stock price crash risk. Lastly, we find that firms that more frequently communicate with outsiders on the online forum are associated with lower stock price crash risk. These results suggest that firms that have a higher quality of accessibility are more likely to have lower stock price crash risk. 3.3. Complementarity between corporate accessibility and public information Facing noisy public information, market participants may complement those otherwise confusing pieces of public information by using private communications. Thus, private communication is more valuable in firms where public information is weak. In this section, we examine whether the relation between corporate accessibility and stock price crash risk becomes stronger when the public information environment is weak. Following Lang et al. (2012) and Lang and Maffett (2011), we use four proxies that are widely used in existing literature to measure corporate opaqueness. These are analyst coverage (π΄ππ΄πΏππππ,π‘−1 ), analyst forecast dispersion (π·πΌπππ,π‘−1 ), the employment of big 4 auditors (π΅πΌπΊ4π,π‘−1), and earnings management (π΄πΆπΆππ,π‘−1 ). Firms are believed to be more transparent when they are followed by more financial analysts, have a lower analyst forecast dispersion, hire Big 4 auditors, and have a lower level of earnings management (see, Fan & Wong 2002; Fan & Wong 2005; Yu 2008). We augment models 3 and 4 by introducing interaction terms between corporate accessibility and the transparency measures. The results are reported in Tables 6 and 7. In Table 6, the dependent variable is NCSKEW. In Panel A, we report the coefficients on corporate accessibility, analyst coverage, and the interaction terms between them. We find that the coefficients on the accessibility variables continue to be significantly negative and the coefficients on the interaction terms are significantly positive. This suggests that the negative relation between accessibility and stock price crash risk is Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 inversely impacted by the analyst coverage. The effect of corporate accessibility in reducing stock price risk is greatest when firms are not followed by financial analysts. In Panel B, the transparency measure is analyst forecast dispersion. We find that the coefficients on the interaction terms between accessibility and forecast dispersion are significantly negative. However, the negative coefficients on the standalone accessibility variables disappear and in fact they even become positive. This result implies that the effect of corporate accessibility in reducing stock price crash risk is concentrated in firms that have large analyst forecast dispersion. [Table 6 about here] In Panel C, the transparency measure is the employment of Big 4 auditors. We find that the relation between corporate accessibility and stock price crash risk is greatest when firms hire non-big 4 auditors. In Panel D, we find corporate accessibility is more significantly negatively related with stock price risk when firms engage intensively in earnings management. Our results thus suggest that the effect of corporate accessibility in reducing stock price crash risk is more pronounced in firms with poor financial reporting quality. . In Table 7, the explained variable is the stock price crash dummy. We find that when firms are covered by fewer financial analysts, have dispersed analyst earnings forecasts, hire non-Big 4 auditors, and extensively manipulate their earnings, being accessible will have the most impact on lowering the probability of stock price crash. Overall, our results provide us with evidence that corporate accessibility plays a complementary role to public information sources and thus has the strongest power in explaining the stock price crash risk of firms with poor public information sources. [Table 7 about here] Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 3.4. Matching accessible firms with non-accessible firms To provide robust evidence that accessible firms have lower stock price crash risk than non-accessible firms, we directly compare these two types of firms by matching accessible firms with characteristics-similar non-accessible firms, and then examine the difference of stock price crash risk between them. Specifically, we first run a logistic model where the dependent variable is IRACS and the RHS variables are the set of control variables from models 3 and 4. With the propensity score estimated from the logistic model, we find the best matched control firm (IRACS=0) for each treated firm (IRACS=1) that is in the sample. Eventually, we get 1194 pairs of treated-control firms. In Panel A of Table 8, we report the mean characteristics of the two groups of firms. We also test the characteristics difference between the treated and control firms. We find that there is no significant difference in the characteristics of the two groups of firms, suggesting that we are successful in pairing accessible firms with non-accessible firms. [Table 8 about here] In Panel B, we present the average values of negative skewness in accessible and non-accessible firms and the difference between them. With all paired firms, we find that the average NCSKEW in non-accessible firms is -0.207 and is -0.272 in accessible firms. The difference is -0.065, significant at 1%. It is slightly smaller than the coefficient on IRACS as reported in Table 3. We also divide the full sample into two sub-samples based on the four public information opaqueness measures. Within each sub-sample, we do a similar matching job by pairing accessible firms with non-accessible firms. From the table, we can see that accessible firms have lower stock price crash risk than non-accessible firms, but the results are only significant in the groups of low analyst Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 coverage (below the median), high analyst forecast dispersion (above the median), no Big 4 auditor employment (BIG4=0), and high earnings management (above the median). The results are consistent with our findings in Table 6, where we find that the effect of corporate accessibility in reducing stock price crash risk concentrates in firms with weak public information. In Panel C, the outcome variable is CRASH. We show that, in the non-accessible group, 12.9% of firms experience stock price crash. However, in the accessible group, the percentage declines to 9.8%. The difference is 3%, which is significant at the 1% level. In the subsample analysis, similar results are found. The percentage of firms that experience stock price crash is lower in accessible firms than in non-accessible firms, but the results are concentrated in the groups of low analyst coverage (below the median), high analyst forecast dispersion (above the median), no use of a Big 4 auditor (BIG4=0), and high earnings management (above the median). Overall, we find robust evidence showing that accessibility is negatively related with stock price crash risk and the effect is most pronounced in firms with weak public information. 3.5. More evidence on information hoarding hypothesis So far, we have documented that corporate accessibility is negatively related with stock price crash risk, which is consistent with the information hoarding hypothesis that accessible firms are more transparent and accumulate less bad news information. In this section, we attempt to examine whether accessible firms are indeed more transparent and hoard fewer negative news items than non-accessible firms and whether accessible firms are associated with more active private communications. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 3.5.1. Market synchronicity The movement of individual stock prices tend to be synchronized with that of the general market when the flow of firm-specific news is restricted (Morck et al. 2000; Durnev et al. 2003). If the communication between firm insiders and outside stakeholders facilitates the transmission of firm-specific news, the stock prices of accessible firms would less co-move with the market and exhibit a higher level of idiosyncratic risk than those of non-accessible firms. In this section, we examine the relation between corporate accessibility and individual stock market synchronicity. To measure the market synchronicity, we obtain the π 2 from model 1 as specified in section 2. Following Morck et al. (2000), we define idiosyncratic risk using a logistic transformation of π 2 , namely, πΌπ·πΌππππ = ππ( 1−π 2 π 2 ) . The market synchronicity of individual stocks is lower when IDIOSYN is higher. We regress IDIOSYN on accessibility measures by controlling for the same set of variables as in models 3 and 4. The results are presented in Table 9. [Table 9 about here] In column 1, we find that IRACS is significantly and positively related with IDIOSYN, suggesting that accessible firms have lower levels of market synchronicity than do non-accessible firms. We also estimate the models by including the interaction terms between IRACS and transparency measures. From columns 2-5, we can see that the positive relation between accessibility and IDIOSYN is mitigated when firms are followed by more financial analysts, have lower analyst forecast dispersion, hire Big 4 auditors, and have lower levels of earnings management. The results confirm our findings that the effect of corporate accessibility in facilitating the transmission of firm-specific information concentrates in firms plagued by information asymmetry. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 3.5.2. The change in crash risk when short-sales constraints are removed China allowed margin trading and short selling from March 2010. It has a list of designated stocks that are allowed to be sold short; other stocks cannot be shorted. Prior studies suggest that short-sales constraints inhibits the impounding of negative information into stock prices as pessimistic investors are forced to sit out of the stocks (Miller 1977; Diamond & Verrecchia 1987). When the constraints are removed, stock prices are more likely to reflect the full information possessed by investors and are valued closer to the intrinsic value. In line with this thinking, Chang et al. (2007) find that the stock return skewness is significantly reduced when short-sales restrictions are lifted using a list of designated securities that can be sold short in the Hong Kong stock market. In this section, we attempt to examine the change of stock price crash risk in the period after the lifting of the short-sale restrictions. We expect that if accessible firms are more transparent and hoard less negative information, their stock price risk would decline less than that of non-accessible firms. During our sample period from 2011 to 2013, 631 firms are newly added to the list of stocks that are allowed to be sold short. Specifically, 153 firms are added on December 5 2011, 273 firms are added on January 31 2013, and 205 firms are added on September 16 2013. The information is presented in Panel A of Table 10. We compute the change of stock price crash risk (the likelihood of crash) using NCSKEW (CRASH) one year after the date that the firms are allowed to be sold short minus NCSKEW (CRASH) one year before the date. Again, NCSKEW and CRASH are estimated based on the weekly firm-specific abnormal returns. [Table 10 about here] Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 In Panel B, we present the change in risk results. As expected, we find that the stock price crash risk has declined after the restriction is removed, but the decline mainly comes from non-accessible firms. For example, NCSKEW in non-accessible firms (IRACS=0) declines by 0.135, but it declines only by 0.047 in accessible firms (IRACS=1). The difference is 0.088 and is significant. Similarly, the percentage of firms experiencing stock price crashes (CRASH) is reduced by 3.7% in non-accessible firms but only by 0.8% in accessible firms, with a significant difference of 2.8%. We obtain similar results when corporate accessibility is measured by TEL, EMAIL, and FORUM. The results suggest that accessible firms are actually less likely to accumulate negative information than non-accessible firms. 3.5.3. Private communications via corporate site visits Private communications are difficult to observe directly. Since 2007, the Shenzhen Stock Exchange in China requires its listed firms to disclose data on company site visits – an important type of private communication. This provides us with a valuable chance to test whether accessible firms have more communications via site visits and the whether the effect of corporate visits in reducing stock price crash risk is enhanced in accessible firms relative to non-accessible firms. To conduct the test, we collect data on corporate site visits during the period of 2011-2013 from the WIND database. Our data set has information on private meetings between firms and outsiders, such as the meeting date, places, and parties joining the meetings. Details of the types of parties visiting the firms are also disclosed in the database. These parties include financial analysts, media, mutual funds, individual investors, bank and insurance companies, foreign institutions, assets management and consultant companies, and others. We use the number of site visits by each type of Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 outsider visiting the firms to measure the frequency of communications between firms and those outsiders. However, as only the Shenzhen Stock Exchange requires firms to disclose this private meeting information, our sample is restricted to firms listed on it. This gives us 2418 firm-year observations. [Table 11 about here] In Panel A of Table 11, we present the average number of site visits by each type of outsider in accessible firms and non-accessible firms. We also test for the difference between the two groups of firms. We find that accessible firms tend to have significantly more site visits than non-accessible firms. For example, the frequency of visits by financial analysts is 5.4 times per year in accessible firms (IRACS=1) and is 3.7 times per year in non-accessible firms (IRACS=0). The difference is 1.7 and significant at the 1% level. The visit frequency by the media is generally low but it is significantly higher in accessible firms than in non-accessible firms. It is interesting to note that the visit frequency by foreign institutional investors is unrelated to corporate accessibility. This result is reasonable because the visits by foreign institutional investors are more likely to be arranged via contacts other than the public channels captured by our accessibility measure. In the last row, we sum the visits by all types of outsiders and find that the visit frequency in accessible firms is higher than in non-accessible firms. Our results suggest that accessible firms actually have more frequent communications with outsiders. In an unreported table, we find that corporate visits are negatively related with stock price crash risk. This effect should increase with corporate accessibility if our accessibility measure identifies firms with better quality of communications with visitors. To test this, we include the interaction terms between corporate accessibility measures and the frequency of visits in the baseline models as specified in models 3 and 4. The Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 results are reported in Panels B and C of Table 11. From the table, we find that the coefficients on IRACS*Financial analysts, IRACS*Media, and IRACS*Individuals are significantly negative, suggesting that corporate accessibility increases the dissemination of firm specific information through communications with financial analysts, media, and individual investors reduce stock price crash risk in accessible firms. We also find similar results, albeit less significant, for site visits by mutual funds and assets management and consultant companies. However, we do not find significant results for other types of visitors. One interesting finding is that the coefficients on IRACS continue to be significantly negative in all specifications. This is not surprising because corporate visits are only one type of private communication. The results suggest that there are other channels (such as telephone interviews, email communications, forum discussion) that increase corporate transparency in addition to the communications via site visits with financial analysts, media, and individuals, which is captured by our corporate accessibility measure. Overall, the results on corporate visits suggest that corporate accessibility can be a valid signal of the frequency as well as the quality of private communications. 3.6. Alternative explanations We have documented that corporate accessibility reduces the accumulation of negative firm-specific information and thus is negatively related with stock price crash risk. Accessible firms are those that could have a better investor community. They could have more sophisticated investors, such as long-term institutional investors. In contrast, non-accessible firms could have more myopic investors that contribute to stock over-valuation and frequent crashes. To deal with this concern, we examine the investment horizons and investor characteristics of accessible firms and non-accessible Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 firms. Following Gaspar et al. (2005) and Yan and Zhang (2009), we use the frequency of overall portfolio rotation for institutional investors, or the churn rate, to measure an investor‘s investment horizon. In each quarter t, the churn rate for investor j is defined as min (πΆπ ππ’π¦ π,π‘ , πΆπ π πππ π,π‘ ) /[∑π∈π[(ππ,π,π‘ ππ,π,π‘ − ππ,π,π‘−1 ππ,π,π‘−1 )/2]] , where ππ,π,π‘ is the number of shares of stock i held by investor j at the end of quarter t; ππ,π,π‘ is the share price for stock i at the end of quarter t; Q is the set of companies held by investor j. We average each investor‘s quarterly churn rate to get the annual measure. We examine the difference of investor horizons between accessible firms and non-accessible firms. The results are reported in Table 12. [Table 12 about here] From the table, we can see that the churn rate for both accessible firms and non-accessible firms is around 0.130 no matter which accessibility measure is used. We also define short-term institutional investors as those with the highest average churn rate (i.e., the top tertile) and those in the bottom tercile as long-term institutional investors. Table 12 shows that around 27% of the institutional investors that invest in non-accessible firms are short-term investors. This number is approximately identical to that of the accessible firms. Surprizingly, we find that the percentage of long-term institutional investors in non-accessible firms is higher than in accessible firms. In addition, we define short-term (long-term) institutional ownership as the ratio of the number of shares held by short-term (long-term) institutional investors and the total number of shares outstanding. We find that the average short-term institutional ownership in accessible firms is significantly higher than in non-accessible firms. However, we find that the two types of firms have no significant difference in long-term institutional Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 ownership. The results thus refute the argument that our main findings are driven by the difference in investor types. We also look at the investor and trading information based on the entire body of shareholders. First, as myopic investors are more likely to be driven by market sentiment, stocks with positive momentum are more likely to attract speculative investors, which increase the likelihood of crash risk. Using the quarterly growth of total shareholder numbers, we find that non-accessible firms experience a quarterly growth rate of 0.81%, which is significantly lower than the 1.34% that accessible firms experience. The results go against the argument that the high stock price crash risk in non-accessible firms is driven by the growth of new investors. In addition, theoretical models predict that overconfident investors will trade more than rational investors (Diether et al. 2002; Hong & Stein 2003; Statman et al. 2006). Can non-accessible firms be dominated by overconfident investors such that their stock prices are more over-valued and thus suffer from more crash risk? We investigate share trading activity and find that the trading turnover in accessible firms is significantly higher than in non-accessible firms. The results thus do not support the overconfidence explanation. Lastly, we find that accessible firms are significantly more liquid than non-accessible firms using the Amihud (2002) illiquidity measure. We interpret the higher level of trading turnover and liquidity in accessible firms as being due to the higher level of transparency in these firms. 4. Conclusion In emerging markets, such as China, the financial sophistication of institutions is poor and the information environment is weak. In such economies, investors and information processors find it difficult to obtain valuable information from firms‘ Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 disclosures due to the deficiencies in accounting and reporting quality. As a result, the stock prices of Chinese listed firms are prone to crash risk. In this study, we construct a novel measure of corporate transparency by contacting listed firms using telephone, email, and online discussion forum and assessing their responsiveness to our communication. We find that accessible firms are associated with a lower level of stock price crash risk than non-accessible firms. Our analysis shows that corporate accessibility complements traditional corporate disclosure and information intermediaries in reducing information asymmetry. We find that the negative relation between accessibility and price crash risk is enhanced in firms that are followed by fewer financial analysts, have higher analyst forecast dispersion, hire non-Big 4 auditors, and engage in more earnings management. We further show that corporate accessibility is associated with more communications with outsiders and less accumulation of βbad news‘ firm-specific information. Specifically, we find that accessible firms have more frequent corporate site visits by individual investors, financial analysts, media, and fund managers. We also find that accessible firms experience smaller declines in stock price crash risk than non-accessible firms when short-sales constraints are removed. In addition, the stock prices of accessible firms are less synchronized with those of non-accessible firms. Lastly, we find that the investment horizon of investors between accessible firms and non-accessible firms has no significant difference, and there is no discernible pattern that non-accessible firms are dominated by overconfident investors. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 1 Sample and IR Survey All non-financial firms listed on one of China‘s two stock exchanges at the end of June 2010. (i) 1798 Number of firms after excluding firms with an invalid website (a. the websites are newly published within one year. b. the web address provided by CSMAR is invalid). (ii) 1572 Number of firms after excluding firms with missing financial data. (iii) 1555 Number of firms equipped with IR subpages. (iv) (iv/iii) 1042 (67%) Communication channels Tel-phone E-mail Forum Overall The channel is provided, (v) (v/iv) 888 (85.2% ) 670 (64.3%) 295 (28.3%) 971 (93.2%) The channel is accessible, (vi) (vi/v) 173 (19.5%) 99 (14.8%) 252 (85.4%) 398 (41%) Table 2 Summary Statistics Variables This table provides the summary statistics of variables used in this study. All variables are defined in Appendix A. Variables N Mean Std. Q1 Q2 Q3 NCSKEW CRASH 4654 4654 -0.229 0.116 0.76 0.32 -0.68 0.00 -0.27 0.00 0.18 0.00 IDIOSYN ANALYST DISP BIG4 DTURN SIGMA RET SIZE MB LEV ROA ACCM 4654 4654 4654 4654 4654 4654 4654 4654 4654 4654 4654 4654 0.498 1.439 8.527 0.047 -0.094 0.057 -0.001 29.137 2.296 0.076 0.065 0.054 0.71 1.27 1.77 0.21 0.16 0.02 0.01 1.02 2.55 0.11 0.08 0.06 0.01 0.00 7.00 0.00 -0.18 0.05 -0.01 28.43 1.22 0.00 0.03 0.02 0.45 1.39 9.00 0.00 -0.08 0.06 0.00 28.95 1.65 0.02 0.06 0.04 0.91 2.56 10.00 0.00 -0.01 0.07 0.00 29.65 2.47 0.12 0.09 0.07 Tel_Attitude Email_Timely Email_Length Forum_PostN 4654 4654 4654 4654 2.190 3.320 0.160 0.540 2.07 0.45 0.85 1.60 0.00 3.40 0.00 0.00 3.00 3.40 0.00 0.00 4.00 3.40 0.00 0.00 Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 3 Corporate Accessibility and Stock Price Crash Risk This table reports the OLS estimate results of the relation between corporate accessibility and stock price crash risk. We measure firms' stock price crash risk using NCSKEW, which is the negative skewness of firm-specific weekly returns over the fiscal year period. Our key independent variables are the measures of corporate accessibility, including a score index (IRSCORE) and four dummy variables (IRACS, TEL, EMAIL, and FORUM). All variables are defined in Appendix A. The sample consists of 4654 firm-year observations covering the period of 2011-2013 (accessibility measures are constructed based on the survey in 2010). Industry, province, and year fixed effects are included. The t statistics based on a robust standard error estimate clustering at the industry and province levels are reported in parentheses. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Dep. variable NCSKEW (1) (2) (3) (4) (5) IRSCORE -0.070*** ( -5.04) IRACS -0.083*** ( -4.00) TEL -0.057** ( -2.49) EMAIL -0.120*** ( -3.54) FORUM -0.106*** ( -4.22) DTURN 0.046 0.045 0.043 0.046 0.047 ( 0.68) ( 0.66) ( 0.63) ( 0.67) ( 0.68) NCSKEWt-1 0.108*** 0.108*** 0.108*** 0.107*** 0.107*** ( 7.03) ( 7.06) ( 7.00) ( 6.98) ( 6.99) SIGMA 0.282 0.286 0.299 0.320 0.330 ( 0.73) ( 0.74) ( 0.78) ( 0.84) ( 0.84) RET 0.728 0.707 0.754 0.710 0.669 ( 0.47) ( 0.46) ( 0.49) ( 0.46) ( 0.43) SIZE 0.051*** 0.051*** 0.050*** 0.052*** 0.051*** ( 4.04) ( 4.11) ( 4.01) ( 4.12) ( 4.10) MB 0.051*** 0.051*** 0.051*** 0.051*** 0.052*** ( 8.09) ( 8.08) ( 8.13) ( 8.14) ( 8.16) LEV -0.164 -0.157 -0.154 -0.160 -0.165 ( -1.43) ( -1.36) ( -1.33) ( -1.39) ( -1.42) ROA 0.423** 0.407** 0.396** 0.386** 0.401** ( 2.18) ( 2.11) ( 2.05) ( 2.00) ( 2.09) ACCM 0.520** 0.525** 0.526** 0.533** 0.534** ( 2.20) ( 2.23) ( 2.22) ( 2.24) ( 2.26) INTERCEPT -1.888*** -1.907*** -1.886*** -1.939*** -1.899*** ( -4.97) ( -5.05) ( -4.98) ( -5.12) ( -5.04) Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Ind, Prov 4654 7.75% Yes Yes Yes Ind, Prov 4654 7.65% Yes Yes Yes Ind, Prov 4654 7.49% Yes Yes Yes Ind, Prov 4654 7.52% Yes Yes Yes Ind, Prov 4654 7.64% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 4 Corporate Accessibility and The Likelihood of Stock Price Crash This table reports the probit estimate results of the relation between corporate accessibility and the likelihood of stock price crash. The dependent variable is CRASH, which is an indicator variable that takes the value one for a firm-year that experiences one or more firm-specific weekly returns falling 3.2 standard deviations below the mean firm-specific weekly returns over the fiscal year. Our key independent variables are the measures of corporate accessibility, including a score index (IRSCORE) and four dummy variables (IRACS, TEL, EMAIL, and FORUM). All variables are defined in Appendix A. The sample consists of 4654 firm-year observations covering the period of 2011-2013 (accessibility measures are constructed based on the survey in 2010). Industry, province, and year fixed effects are included. The chi-square statistics are reported in parentheses. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Dep. variable CRASH (1) (2) (3) (4) (5) IRSCORE -0.114*** ( 8.59) IRACS -0.146*** ( 7.78) TEL -0.118** ( 3.94) EMAIL -0.276** ( 5.08) FORUM -0.151** ( 4.63) DTURN 0.533*** 0.529*** 0.528*** 0.538*** 0.536*** ( 10.90) ( 10.75) ( 10.72) ( 11.11) ( 11.04) NCSKEWt-1 0.089** 0.089** 0.088** 0.087** 0.087** ( 6.52) ( 6.54) ( 6.39) ( 6.24) ( 6.30) SIGMA -12.419*** -12.435*** -12.530*** -12.421*** -12.406*** ( 35.98) ( 36.11) ( 36.63) ( 36.05) ( 35.92) RET -1.527 -1.561 -1.333 -1.511 -1.461 ( 0.16) ( 0.17) ( 0.12) ( 0.16) ( 0.15) SIZE -0.034 -0.034 -0.037 -0.033 -0.035 ( 1.36) ( 1.30) ( 1.54) ( 1.28) ( 1.43) MB 0.034*** 0.033*** 0.034*** 0.034*** 0.034*** ( 9.37) ( 9.15) ( 9.48) ( 9.51) ( 9.89) LEV -0.054 -0.044 -0.038 -0.048 -0.048 ( 0.04) ( 0.03) ( 0.02) ( 0.03) ( 0.03) ROA -0.638* -0.649* -0.663* -0.694* -0.679* ( 2.80) ( 2.90) ( 3.03) ( 3.32) ( 3.18) ACCM 1.444*** 1.456*** 1.457*** 1.468*** 1.467*** ( 10.31) ( 10.48) ( 10.50) ( 10.67) ( 10.66) INTERCEPT -0.133 -0.155 -0.086 -0.189 -0.117 ( 0.02) ( 0.03) ( 0.01) ( 0.04) ( 0.02) Industry FE Province FE Year FE N Adj. R-squared Yes Yes Yes 4654 3.99% Yes Yes Yes 4654 3.96% Yes Yes Yes 4654 3.85% Yes Yes Yes 4654 3.89% Yes Yes Yes 4654 3.87% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 5 Robustness Tests In Panels A and B, we examine the effect of corporate accessibility by controlling for accounting conservatism, which is Khan and Watts's (2009) firm-year conservatism measure. In Panels B and C, we present the results of exploring the quality of corporate accessibility. We use continuous variables to measure the quality of accessibility, including the attitude rating in the telephone interview (Tel_Attitude), the timeliness of email reply (Email_Timely), the information content of the email reply (Email_Length), and the number of posts on the discussion forum (Forum_PostN). In Panels A and C, the dependent variable is NCSKEW and OLS estimate is used. The t-statistics based on a robust standard error estimate clustering at firm level are reported in parentheses.In Panels B and D, the depdent variable is CRASH and probit model is used. The chi-square statistics are reported in parentheses. All variables are defined in Appendix A. The sample consists of 4654 firm-year observations covering the period of 2011-2013 (accessibility measures and IR variables are constructed based on the survey in 2010). Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Panel A: Stock price crash risk controlling for accounting conservatism Dep. variable NCSKEW (1) (2) (3) IRSCORE -0.069*** ( -4.92) IRACS -0.081*** ( -3.90) TEL -0.057** ( -2.47) EMAIL (4) (5) -0.116*** ( -3.40) FORUM Accounting conservatism -0.726*** ( -6.42) -0.727*** ( -6.44) -0.730*** ( -6.45) -0.727*** ( -6.42) -0.104*** ( -4.14) -0.727*** ( -6.43) Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Ind, Prov 4654 8.62% Yes Yes Yes Ind, Prov 4654 8.52% Yes Yes Yes Ind, Prov 4654 8.37% Yes Yes Yes Ind, Prov 4654 8.39% Yes Yes Yes Ind, Prov 4654 8.52% (4) (5) Panel B: The likelihood of stock price crash controlling for accounting conservatism Dep. variable CRASH (1) (2) (3) IRSCORE -0.110*** ( 8.00) IRACS -0.141*** ( 7.22) TEL -0.118** ( 3.90) EMAIL -0.266** ( 4.70) FORUM Accounting conservatism Industry FE Province FE Year FE N Adj. R-squared -1.176*** ( 21.56) -1.177*** ( 21.61) -1.190*** ( 22.10) -1.180*** ( 21.73) -0.153** ( 4.55) -1.182*** ( 21.77) Yes Yes Yes 4654 4.59% Yes Yes Yes 4654 4.57% Yes Yes Yes 4654 4.48% Yes Yes Yes 4654 4.51% Yes Yes Yes 4654 4.49% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel C: Quality measure of corporate accessibility and stock price crash risk Dep. variable NCSKEW (1) (2) (3) Tel_Attitude -0.008* ( -1.70) Email_Timely 0.038** ( 2.37) Email_Length -0.017** ( -2.03) Forum_PostN Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Ind, Prov 4654 7.44% Yes Yes Yes Ind, Prov 4654 7.45% Yes Yes Yes Ind, Prov 4654 7.44% (4) -0.014*** ( -2.66) Yes Yes Yes Ind, Prov 4654 7.50% Panel D: Quality measure of corporate accessibility and the likelihood of stock price crash Dep. variable CRASH (1) (2) (3) (4) Tel_Attitude -0.019* ( 3.23) Email_Timely 0.093** ( 4.92) Email_Length -0.046* ( 3.69) Forum_PostN -0.027** ( 5.79) Industry FE Province FE Year FE N Adj. R-squared Yes Yes Yes 4654 3.76% Yes Yes Yes 4654 3.83% Yes Yes Yes 4654 3.82% Yes Yes Yes 4654 3.85% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 6 The Impact of Information Asymmetry on Stock Price Crash Risk This table reports the OLS estimate results of the impact of information asymmetry on the relation between corporate accessibility and stock price crash risk. We measure firms' stock price crash risk using NCSKEW, which is the negative skewness of firm-specific weekly returns over the fiscal year period. Our key independent variables are the measures of corporate accessibility, including a score index (IRSCORE) and four dummy variables (IRACS, TEL, EMAIL, and FORUM). In Panel A, we measure information asymmetry using analyst coverage (ANALYST). In Panel B, we measure information asymmetry using analyst forecast dispersion (DISP). In Panel C, we measure information asymmetry using the employment of Big 4 auditors (BIG4). In Panel D, we measure information asymmetry using a firm‘s earnings management (ACCM). All variables are defined in Appendix A. The sample consists of 4654 firm-year observations covering the period of 2011-2013 (accessibility measures are constructed based on the survey in 2010). Industry, province, and year fixed effects are included. The t statistics based on a robust standard error estimate clustering at the industry and province levels are reported in parentheses. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Panel A: The impact of analyst coverage Dep. variable (1) IRSCORE -0.119*** ( -5.32) IRSCORE*ANALYST 0.025** ( 2.27) IRACS IRACS*ANALYST (2) NCSKEW (3) (4) (5) -0.149*** ( -4.47) 0.036** ( 2.23) TEL -0.114*** ( -3.15) 0.035** ( 2.38) TEL*ANALYST EMAIL -0.180** ( -2.16) 0.033* ( 1.90) EMAIL*ANALYST FORUM ANALYST 0.051*** ( 3.62) 0.048*** ( 3.35) 0.049*** ( 3.50) 0.059*** ( 4.60) -0.211*** ( -4.78) 0.051** ( 2.45) 0.054*** ( 4.15) Control Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Yes Ind, Prov 4654 8.30% Yes Yes Yes Yes Ind, Prov 4654 8.19% Yes Yes Yes Yes Ind, Prov 4654 8.16% Yes Yes Yes Yes Ind, Prov 4654 8.05% Yes Yes Yes Yes Ind, Prov 4654 8.21% FORUM*ANALYST Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel B: The impact of analyst forecast dispersion Dep. variable (1) IRSCORE 0.114* ( 1.65) IRSCORE*DISP -0.022*** ( -2.76) IRACS IRACS*DISP (2) NCSKEW (3) (4) 0.163* ( 1.66) -0.029** ( -2.56) TEL 0.202* ( 1.86) -0.031** ( -2.48) TEL*DISP EMAIL 0.103 ( 1.23) -0.022* ( -1.81) EMAIL*DISP FORUM -0.002 ( -0.23) -0.001 ( -0.14) -0.004 ( -0.47) -0.008 ( -1.07) 0.194 ( 1.58) -0.036** ( -2.49) -0.006 ( -0.83) Yes Yes Yes Yes Ind, Prov 4654 7.93% Yes Yes Yes Yes Ind, Prov 4654 7.81% Yes Yes Yes Yes Ind, Prov 4654 7.64% Yes Yes Yes Yes Ind, Prov 4654 7.57% Yes Yes Yes Yes Ind, Prov 4654 7.80% (2) NCSKEW (3) (4) (5) FORUM*DISP DISP Control Industry FE Province FE Year FE Cluster N Adj. R-squared Panel C: The impact of Big 4 auditors Dep. variable IRSCORE IRSCORE*BIG4 (1) -0.076*** ( -5.32) 0.118** ( 2.11) IRACS -0.090*** ( -4.20) 0.133** ( 1.97) IRACS*BIG4 TEL -0.061*** ( -2.61) 0.110* ( 1.68) TEL*BIG4 EMAIL -0.135*** ( -3.67) 0.151** ( 2.07) EMAIL*BIG4 FORUM -0.096 ( -1.46) -0.092 ( -1.36) -0.060 ( -1.06) -0.051 ( -0.90) -0.117*** ( -4.56) 0.183** ( 2.13) -0.074 ( -1.32) Yes Yes Yes Yes Ind, Prov 4654 Yes Yes Yes Yes Ind, Prov 4654 Yes Yes Yes Yes Ind, Prov 4654 Yes Yes Yes Yes Ind, Prov 4654 Yes Yes Yes Yes Ind, Prov 4654 FORUM*BIG4 BIG4 Control Industry FE Province FE Year FE Cluster N (5) Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Adj. R-squared 7.80% Panel D: The impact of earnings management Dep. variable (1) IRSCORE -0.018 ( -0.89) IRSCORE*ACCM -1.047*** ( -3.37) IRACS IRACS*ACCM 7.69% 7.51% 7.54% 7.70% (2) NCSKEW (3) (4) (5) -0.006 ( -0.21) -1.525*** ( -3.57) TEL 0.014 ( 0.43) -1.427*** ( -2.89) TEL*ACCM EMAIL -0.020 ( -0.65) -1.012** ( -2.02) EMAIL*ACCM FORUM ACCM 0.940*** ( 3.25) 1.023*** ( 3.40) 0.835*** ( 3.04) 0.533** ( 2.16) -0.026 ( -0.72) -1.634*** ( -3.21) 0.768*** ( 2.96) Control Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Yes Ind, Prov 4654 7.96% Yes Yes Yes Yes Ind, Prov 4654 7.88% Yes Yes Yes Yes Ind, Prov 4654 7.65% Yes Yes Yes Yes Ind, Prov 4654 7.62% Yes Yes Yes Yes Ind, Prov 4654 7.80% FORUM*ACCM Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 7 The Impact of Information Asymmetry on the Likelihood of Stock Price Crash This table reports the probit estimate results about the impact of information asymmetry on the relation between corporate accessibility and the likelihood of stock price crash. The dependent variable is CRASH, which is an indicator variable that takes the value one for a firm-year that experiences one or more firm-specific weekly returns falling 3.2 standard deviations below the mean firm-specific weekly returns over the fiscal year. Our key independent variables are the measures of corporate accessibility, including a score index (IRSCORE) and four dummy variables (IRACS, TEL, EMAIL, and FORUM). In Panel A, we measure information asymmetry using analyst coverage (ANALYST). In Panel B, we measure information asymmetry using analyst forecast dispersion (DISP). In Panel C, we measure information asymmetry using the employment of Big 4 auditors (BIG4). In Panel D, we measure information asymmetry using managerial earning management (ACCM). All variables are defined in Appendix A. The sample consists of 4654 firm-year observations covering the period of 2011-2013 (accessibility measures are constructed based on the survey in 2010). Industry, province, and year fixed effects are included. The chi-square statistics are reported in parentheses. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Panel A: The impact of analyst coverage Dep. variable IRSCORE IRSCORE*ANALYST (1) -0.295*** ( 19.31) 0.108*** ( 12.48) IRACS (2) CRASH (3) (4) (5) -0.400*** ( 21.60) 0.159*** ( 14.90) IRACS*ANALYST TEL -0.295*** ( 9.63) 0.115** ( 6.04) TEL*ANALYST EMAIL -0.409** ( 5.18) 0.269** ( 5.51) EMAIL*ANALYST FORUM ANALYST -0.047 ( 2.32) -0.058* ( 3.39) -0.036 ( 1.43) -0.010 ( 0.13) -0.472*** ( 13.02) 0.195*** ( 11.76) -0.032 ( 1.24) Control Industry FE Province FE Year FE N Adj. R-squared Yes Yes Yes Yes 4654 4.34% Yes Yes Yes Yes 4654 4.38% Yes Yes Yes Yes 4654 4.03% Yes Yes Yes Yes 4654 4.01% Yes Yes Yes Yes 4654 4.16% FORUM*ANALYST Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel B: The impact of analyst forecast dispersion Dep. variable (1) IRSCORE 0.263 ( 2.23) IRSCORE*DISP -0.045** ( 4.62) IRACS IRACS*DISP (2) CRASH (3) (4) (5) 0.478* ( 3.73) -0.074** ( 6.53) TEL 0.228 ( 0.67) -0.061** ( 4.58) TEL*DISP EMAIL 0.132 ( 0.05) -0.049* ( 3.50) EMAIL*DISP FORUM DISP 0.043** ( 5.71) 0.050*** ( 7.15) 0.035** ( 4.01) 0.027* ( 3.01) 0.575* ( 3.22) -0.083** ( 4.67) 0.037** ( 5.08) Control Industry FE Province FE Year FE N Adj. R-squared Yes Yes Yes Yes 4654 4.18% Yes Yes Yes Yes 4654 4.21% Yes Yes Yes Yes 4654 4.00% Yes Yes Yes Yes 4654 3.98% Yes Yes Yes Yes 4654 4.01% (1) -0.140*** ( 12.02) 0.446*** ( 7.30) (2) CRASH (3) (4) (5) FORUM*DISP Panel C: The impact of Big 4 auditors Dep. variable IRSCORE IRSCORE*BIG4 IRACS -0.178*** ( 10.77) 0.499** ( 5.39) IRACS*BIG4 TEL -0.149** ( 5.89) 0.584** ( 5.21) TEL*BIG4 EMAIL -0.288** ( 4.88) 0.399* ( 3.06) EMAIL*BIG4 FORUM BIG4 -0.215 ( 2.06) -0.195 ( 1.62) -0.118 ( 0.79) 0.014 ( 0.01) -0.152** ( 4.55) 0.561** ( 4.85) -0.104 ( 0.63) Control Industry FE Province FE Year FE N Adj. R-squared Yes Yes Yes Yes 4654 4.19% Yes Yes Yes Yes 4654 4.11% Yes Yes Yes Yes 4654 3.99% Yes Yes Yes Yes 4654 3.93% Yes Yes Yes Yes 4654 3.95% FORUM*BIG4 Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel D: The impact of earnings management Dep. variable (1) IRSCORE -0.018 ( 0.11) IRSCORE*ACCM -1.972** ( 6.30) IRACS IRACS*ACCM (2) CRASH (3) (4) -0.033 ( 0.20) -2.205** ( 5.04) TEL -0.003 ( 0.00) -2.284** ( 3.99) TEL*ACCM EMAIL -0.184 ( 1.11) -2.016* ( 2.82) EMAIL*ACCM FORUM 2.061*** ( 16.36) 2.053*** ( 15.60) 1.873*** ( 14.49) 1.517*** ( 11.14) 0.011 ( 0.01) -2.532* ( 3.28) 1.739*** ( 13.49) Yes Yes Yes Yes 4654 4.17% Yes Yes Yes Yes 4654 4.10% Yes Yes Yes Yes 4654 3.97% Yes Yes Yes Yes 4654 3.91% Yes Yes Yes Yes 4654 3.92% FORUM*ACCM ACCM Control Industry FE Province FE Year FE N Adj. R-squared (5) Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 8 Accessible Firms and Matched Non-accessible Firms This table reports the differences of crash risk and likelihood of crash between accessible firms and matched non-accessible firms. We first run a probit model where the dependent variable is the accessibility dummy variable, IRACS. We control for a set of variables in the model, including DTURN, NCSKEW, SIGMA, RET, SIZE, MB, LEV, ROA, ACCM, and industry, province, and year fixed effects. With the propensity score from the probit model, we find a best matched control firm (IRACS=0) for each treated firm (IRACS=1). Eventually, we get 1194 pairs of treated-control firms. In Panel A, we report the characteristics difference between treated firms and matched control firms. We then take the difference of NCSKEW and CRASH for each pair of treated-control firms. Finally, we test whether the difference is significantly different from zero. In panels B and C, the outcome variables are NCSKEW and CRASH, respectively. We also divide the full sample into subsamples, low analyst coverage (below the median) and high analyst coverage (above the median), low analyst forecast dispersion (below the median) and high analyst forecast dispersion (above the median), not employing Big 4 auditors and employing Big 4 auditors, and low earnings management and high earnings management. All variables are defined in Appendix A. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Panel A: Firm characteristics between accessible firms and matched control non-accessible firms Control firms (IRACS=0) Treated firms (IRACS=1) DTURN -0.092 -0.092 NCSKEW -0.143 -0.138 SIGMA 0.056 0.056 RET -0.001 -0.001 SIZE 29.188 29.198 MB 2.015 2.052 LEV 0.077 0.077 ROA 0.067 0.068 ACCM 0.049 0.049 Panel B: Stock price crash risk Outcome variables Control firms (IRACS=0) NCSKEW Treated firms (IRACS=1) Dif (1-0) 0.000 0.005 -0.000 0.000 0.011 0.037 -0.001 0.001 0.001 Dif (1-0) All firms -0.207 -0.272 -0.065*** Analyst coverage Low High -0.195 -0.165 -0.364 -0.205 -0.169*** -0.039 Analyst forecast dispersion Low High -0.187 -0.268 -0.218 -0.346 -0.031 -0.078** Big4 employment No Yes -0.156 -0.245 -0.258 -0.308 -0.102*** -0.063 Earnings management Low High -0.236 -0.171 -0.253 -0.297 -0.016 -0.126*** Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel C: The likelihood of stock price crash Outcome variable Control firms (IRACS=0) CRASH Treated firms (IRACS=1) Dif (1-0) All firms 0.129 0.098 -0.030*** Analyst coverage Low High 0.159 0.114 0.086 0.109 -0.073*** -0.005 Analyst forecast dispersion Low High 0.113 0.127 0.108 0.086 -0.004 -0.041** Big4 employment No Yes 0.140 0.105 0.091 0.108 -0.049*** 0.003 Earnings management Low High 0.104 0.134 0.101 0.096 -0.003 -0.038** Table 9 Corporate Accessibility and Market Synchronicity This table reports the OLS estimate results of the relation between corporate accessibility and market synchronicity. We measure firms' market synchronicity using IDIOSNY=ln((1-R2)/R2), where R2 is the R-squared taken from the expanded market model as specified in equation (1). Our corporate accessibility measure is IRACS. All variables are defined in Appendix A. The sample consists of 4654 firm-year observations covering the period of 2011-2013 (accessibility measures are constructed based on the survey in 2010). Industry, province, and year fixed effects are included. The t statistics based on a robust standard error estimate clustering at the industry and province levels are reported in parentheses. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Dep. variable IDIOSYN (1) (2) (3) (4) (5) IRACS 0.054** 0.163*** -0.192* 0.064*** 0.015 ( 2.41) ( 4.59) ( -1.88) ( 2.77) ( 0.50) IRACS*ANALYST -0.067*** ( -4.03) ANALYST 0.012* ( 1.72) IRACS*DISP 0.030** ( 2.45) DISP -0.006 ( -0.77) IRACS*BIG4 -0.169* ( -1.84) BIG4 0.114* ( 1.73) IRACS*ACCM 0.783** ( 2.09) ACCM -0.822*** ( -3.24) Control Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Yes Ind, Prov 4654 13.35% Yes Yes Yes Yes Ind, Prov 4654 13.75% Yes Yes Yes Yes Ind, Prov 4654 13.61% Yes Yes Yes Yes Ind, Prov 4654 13.43% Yes Yes Yes Yes Ind, Prov 4654 13.42% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 10 The Change of Crash Risk by Accessibility When Short-selling is Allowed This table reports the change in crash risk by accessibility when short-selling is allowed. We calculate the change in crash risk (the likelihood of crash) using NCSKEW (CRASH) in the post-event period (one year after the date that the firm‘s shares are allowed to be sold short) minus NCSKEW (CRASH) in the pre-event period (one year before the date that the firm‘s shares are allowed to be sold short). NCSKEW is the negative skewness of firm-specific weekly returns over the fiscal year period. CRASH is an indicator variable that takes the value one for a firm-year that experiences one or more firm-specific weekly returns falling 3.2 standard deviations below the mean firm-specific weekly returns over the fiscal year. In Panel A, we report the date and the number of firms whose shares are allowed to be sold short. We exclude the firms where permission for short selling is cancelled within one year. In Panel B, we present the change in crash risk and the likelihood of crashes by accessibility, and the differences between accessible firms and non-accessible firms. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Panel A: The date and the number of firms whose shares can be sold short Date Number of firms 12/5/2011 153 1/31/2013 273 9/16/2013 205 Total 631 Panel B: The change of crash risk by accessibility Variable Change of NCSKEW (1) Change of CRASH (2) IRACS=0 IRACS=1 Difference (1-0) -0.135 -0.047 0.088** -0.037 -0.008 0.028** TEL=0 TEL=1 Difference (1-0) -0.133 -0.000 0.132*** -0.038 0.014 0.051*** EMAIL=0 EMAIL=1 Difference (1-0) -0.147 -0.099 0.048* -0.027 0.000 0.027** FORUM=0 FORUM=1 Difference (1-0) -0.113 -0.045 0.068** -0.036 -0.018 0.017* Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 11 Corporate Accessibility and Site Visits by Outsiders This table reports the number of corporate visits by outsiders in firms listed on the Shenzhen Stock Exchange. We identify 7 types of outsiders that visit and meet the company. They are financial analysts, media, mutual funds, individuals, bank and insurance companies, foreign institutions, and assets management and consultant companies. In Panel A, we report the average number of visits by each type of outsider and the difference between accessible and non-accessible firms. In Panels B and C, we include the interaction terms between the accessible measures and the number of corporate visits in the baseline model. In Panel B, the dependent variable is NCSKEW, which is the negative skewness of firm-specific weekly returns over the fiscal year period. The t statistics are reported in parentheses. In Panel C, the dependent variable is CRASH, which is an indicator variable that takes the value one for a firm-year that experiences one or more firm-specific weekly returns falling 3.2 standard deviations below the mean firm-specific weekly returns over the fiscal year. The chi-square statistics are reported in parentheses. All variables are defined in Appendix A. The sample consists of 2418 firm-year observations covering the period of 2011-2013 (accessibility measures are constructed based on the survey in 2010). Industry, province, and year fixed effects are included. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Panel A: Corporate visits by types in accessible and non-accessible firms IRACS Visitor types 0 1 Dif (1-0) Financial analysts 3.637 5.366 1.728*** Media 0.064 0.109 0.045*** Mutual funds 2.263 3.339 1.076*** Individuals 0.889 1.206 0.317** Bank & Insurance 0.189 0.341 0.152*** Foreign Inst. 0.152 0.177 0.024 Assets Mgt. & Consultant Ltd. 1.138 1.640 0.502*** 0 4.003 0.067 2.527 0.996 0.213 0.160 1.241 TEL 1 5.378 0.097 3.260 1.423 0.361 0.170 1.651 Dif (1-0) 1.375*** 0.030* 0.733*** 0.427** 0.148*** 0.010 0.410*** Total visits 8.690 12.704 4.014*** 9.259 12.888 3.629*** Visitor types Financial analysts Media Mutual funds Individuals Bank & Insurance Foreign Inst. Assets Mgt. & Consultant Ltd. 0 4.294 0.065 2.656 0.719 0.250 0.165 1.334 EMAIL 1 5.838 0.110 3.829 1.112 0.333 0.145 1.714 Dif (1-0) 1.544*** 0.045** 1.173*** 0.393** 0.083 -0.019 0.380* 0 4.001 0.063 2.508 0.927 0.233 0.155 1.261 FORUM 1 5.947 0.120 3.633 1.121 0.344 0.195 1.742 Dif (1-0) 1.946*** 0.057*** 1.126*** 0.194 0.110** 0.040 0.481*** Total visits 9.876 13.000 3.124** 9.437 13.287 3.849*** Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel B: Stock price crash risk Dep. variable IRACS IRACS * Financial analysts Financial analysts (1) -0.119*** ( -3.12) -0.009* ( -1.89) 0.006 ( 1.55) IRACS * Media (2) -0.101*** ( -2.74) (3) -0.113*** ( -3.17) NCSKEW (4) -0.094*** ( -2.68) (5) -0.126*** ( -4.09) (6) -0.122*** ( -4.09) (7) -0.119*** ( -3.25) -0.061** ( -2.03) -0.049** ( -2.11) Media IRACS * Mutual funds -0.008* ( -1.75) 0.006 ( 1.49) Mutual funds IRACS * Individuals -0.007** ( -2.45) -0.005** ( -2.02) Individuals IRACS * Bank & Insurance -0.017 ( -0.49) 0.001 ( 0.02) Bank & Insurance IRACS * Foreign Inst. -0.004 (-0.19) -0.017** ( -1.97) Foreign Inst. IRACS * Assets Mgt. & Consultant Ltd. -0.004* Assets Mgt. & Consultant Ltd. ( -1.67) -0.003 ( -1.05) Control Industry FE Province FE Year FE Cluster N Adj. R-squared Yes Yes Yes Yes Ind, Prov 2418 7.76% Yes Yes Yes Yes Ind, Prov 2418 7.83% Yes Yes Yes Yes Ind, Prov 2418 7.72% Yes Yes Yes Yes Ind, Prov 2418 7.89% Yes Yes Yes Yes Ind, Prov 2418 7.40% Yes Yes Yes Yes Ind, Prov 2418 7.45% Yes Yes Yes Yes Ind, Prov 2418 7.67% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Panel C: The likelihood of stock price crash Dep. variable (1) IRACS -0.189*** ( 8.06) IRACS * Financial analysts -0.011* ( 3.39) Financial analysts -0.003 ( 0.10) IRACS * Media Media (2) -0.171*** ( 7.86) (3) -0.191*** ( 6.94) CRASH (4) -0.175*** ( 7.24) (5) -0.200*** ( 7.61) (6) -0.209*** ( 8.88) (7) -0.192** ( 6.30) -0.136** ( 5.13) -0.074* ( 3.18) IRACS * Mutual funds -0.010 ( 2.05) 0.013 ( 1.21) Mutual funds IRACS * Individuals -0.027** ( 5.03) -0.010 ( 1.47) Individuals IRACS * Bank & Insurance -0.091 ( 1.29) 0.062 ( 0.94) Bank & Insurance IRACS * Foreign Inst. -0.124 ( 1.27) 0.007 ( 0.07) Foreign Inst. IRACS * Assets Mgt. & Consultant Ltd. -0.023* Assets Mgt. & Consultant Ltd. ( 3.06) 0.017 ( 1.14) Control Industry FE Province FE Year FE N Adj. R-squared Yes Yes Yes Yes 2418 6.15% Yes Yes Yes Yes 2418 6.98% Yes Yes Yes Yes 2418 5.97% Yes Yes Yes Yes 2418 6.20% Yes Yes Yes Yes 2418 5.85% Yes Yes Yes Yes 2418 5.90% Yes Yes Yes Yes 2418 6.05% Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Table 12 Corporate Accessibility and Investor Investment Behaviors The table reports the investor investment information between accessible firms and non-accessible firms. The churn rate for institutional is calculated using the method in Gaspar, Massa, and Matos (2005). We rank all institutional investors into three tertile portfolios for each quarter during the period 2011-2013. We define short-term institutional investors as those with a churn rate in the top tertile and those in the bottom tertile as long-term institutional investors. For each stock, we define the short-term (long-term) institutional ownership (IO) as the ratio of the number of shares held by short-term (long-term) institutional investors and the total number of shares outstanding. We compute the percentage short-term (long-term) institutional investors following the firms, and the average short-term (long-term) institutional ownership in accessible firms and non-accessible firms. We also calculate the quarterly shareholder number growth rate. Trading turnover is the daily trading volume in dollar scaled by the total market value at the end of that day. Finally, we calculate the Amihud (2002) illiquidity measure using the absolute stock return scaled by the daily trading volume (the ratio is multiply by a billion). We also test the difference between these two groups of firms. Significance at the 10%, 5%, and 1% level is indicated by *, **, and ***, respectively. Variable IRACS=0 IRACS=1 Difference (1-0) Churn rate 0.130 0.131 0.001 % Short-term Inst. Investors 0.271 0.272 0.001 % Long-term Inst. Investors 0.420 0.404 -0.016*** Short-term IO 0.010 0.012 0.002** Long-term IO 0.018 0.019 0.001 The growth in shareholder numbers Trading turnover Amihud (2002) Illiquidity 0.811 1.208 0.938 1.342 1.284 0.817 0.532*** 0.075*** -0.120*** Churn rate % Short-term Inst. investors % Long-term Inst. Investors Short-term IO Long-term IO TEL=0 0.130 0.270 0.421 0.011 0.018 TEL=1 0.131 0.274 0.390 0.013 0.019 Difference (1-0) 0.001 0.004 -0.031*** 0.002*** 0.001 The growth of shareholder numbers Trading turnover (%) Amihud (2002) Illiquidity 0.933 1.222 0.905 1.214 1.268 0.864 0.281 0.045 -0.041 EMAIL=0 0.131 0.273 0.415 0.011 0.018 EMAIL=1 0.130 0.271 0.394 0.013 0.018 Difference (1-0) -0.001 -0.002 -0.021*** 0.002** 0.001 0.954 1.136 0.902 1.682 1.265 0.798 0.728* 0.129** -0.104** FORUM=0 0.130 0.272 0.412 0.011 0.019 FORUM=1 0.130 0.269 0.419 0.011 0.018 Difference (1-0) 0.000 -0.004 0.007* -0.000 -0.000 0.860 1.215 0.911 1.728 1.265 0.815 0.868*** 0.050 -0.096** Churn rate % Short-term Inst. investors % Long-term Inst. Investors Short-term IO Long-term IO The growth of shareholder numbers Trading turnover Amihud (2002) Illiquidity Churn rate % Short-term Inst. investors % Long-term Inst. Investors Short-term IO Long-term IO The growth of shareholder numbers Trading turnover Amihud (2002) Illiquidity Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Appendix A Definitions of Variables Variables Definitions/Descriptions NCSKEW CRASH The negative skewness of firm-specific weekly returns over the fiscal year period. 1 if a firm experiences one or more firm-specific weekly returns falling 3.2 standard deviations below the mean firm-specific weekly returns over the fiscal year and 0 otherwise. IRSCORE An accessibility score index that is the number of communication channels (phone, email, and forum) that are accessible (maximum score = 3 and minimum score is 0). 1 if at least one of the three communication channels (phone, email, and forum) is accessible and 0 otherwise. 1 if the communication channel by phone is accessible and 0 otherwise. 1 if the communication channel by email is accessible and 0 otherwise. 1 if the communication channel by online discussion forum is accessible and 0 otherwise. A rating (in the value of 0, 1, 2, 3, 4, 5) given by our telephone interviewers to the firms that answer the telephone to evaluate their attitude and service quality, with 0 to be the worse and 5 to be the best. The logarithm of the number of days it takes from sending the email to receiving the firm's reply. The number of days that it takes for us to receive the last email reply is 26 days. We truncate the number of days to 30 for firms who have never replied us (infinite numbers of days it takes to reply us). The logarithm of the number of characters in the replied email text. The logarithm of the number of postings on the online discussion forum. IRACS TEL EMAIL FORUM Tel_Attitude Email_Timely Email_Length Forum_PostN IDIOSYN ANALYST DISP BIG4 DTURN SIGMA RET SIZE MB LEV ROA ACCM ln((1-R2)/R2), where R2 is the R-squared taken from the expanded market model as specified in equation (1). The log of the number of analysts following a firm. Decile rank of analyst earnings forecast dispersion. Forecast dispersion is the standard deviation of forecast earnings forecasted scaled by the mean of forecast earnings forecasted. When there is no earnings forecast, it is assigned to the decile 10. 1 if a Big 4 auditor is hired and 0 otherwise. The average monthly share turnover over the current fiscal year period minus the average monthly share turnover over the previous fiscal year period, where monthly share turnover is calculated as the monthly trading volume divided by the total number of shares outstanding during the month. The standard deviation of firm-specific weekly returns over the fiscal year period. The mean of firm-specific weekly returns over the fiscal year period. The log of the market value of equity. The market value of equity divided by the book value of equity. Total long-term debts divided by the total assets. Income before extraordinary items divided by lagged total assets. The absolute value of discretionary accruals, where discretionary accruals are estimated form the modified Jones model. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Appendix B Details of the survey and data collection procedure The data collection involves two major processes. First, we manually collected data from company websites. Second, we directly contacted the listed companies by using telephone and email. The whole data collection process lasted from July 1 to September 30 in 2010. 1. Data collection from IR section We first obtained company website addresses of all firms listed on China‘s two stock exchange firms. We then started with a survey of the information provided via the IR section on a firm‘s website. The survey involves collecting data in three parts, namely, telephone and email contact information, online forum, and other characteristics of the IR section and the website. The data collection form is provided in Appendix B. The procedures to collect data from the IR section are specified as follows: First we went to the main web page of the listed companies by using the website address provided by the CSMAR. If the website is missing or invalid, we search for the company‘s home page on Baidu.com (Chinese google). We then went to the main web page and checked whether there was an IR section within the website. If yes, we went to the IR section and collected the telephone and email contact information (if any). We then checked whether there was an online discussion forum. If yes, we examined whether there were postings by visitors and corresponding replies by the company. We also counted and recorded the number of postings by visitors and replies by the company. We treat the online forum as accessible if both βPosting by visitors exists?β and βResponses by the company exist?β are answered as yes and give the firm a score of 1 and a score of 0 if the firm is Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 non-accessible8. In addition, we also collected information in the IR section or on other pages that are relevant for the research, such as fax contact information, financial announcements, and other news announcements, etc. This data collection from companies‘ websites took us one month from July 1 to July 31 in 2010. 2. Contacting listed firms After we completed the data collection from companies‘ websites, we directly contacted the companies via telephone and email in the capacity of a minority shareholder. In order to ensure the reliability of the collected data, we developed a set of clear protocols to govern the whole data collection process. 2.1. Contacting by telephone call We made telephone calls to each listed company by enquiring whether a company visit can be arranged. Appendix C shows the telephone survey form that we prepared for making the calls to the listed companies. The instrument that we used to make the calls was Skype. All conversations were made in Chinese Putonghua and recorded using the Goldwave software. All calls were made during general office hours (8:00am—12:00am & 2:00pm—6:00pm) and the process lasted from August 1 2010 to September 30 in 2010 except on holidays. Diagram 1 illustrates the call process. We scheduled two rounds in making the call (the gap between the two rounds was generally one week). In each round, we scheduled two times to make the calls—one in the morning, the other one in the afternoon. For example, in one morning, we made the first call to a company, but with no answer. We then made the second call in the 8 The terms in this sentence with double quotation marks come from the IR section survey form, see the survey forms attached in this Appendix. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 afternoon, with no answer again. We then tried a second round one week later and made the third and the fourth trials in the morning and the afternoon, respectively. No further calls are made and the company was recorded as non-accessible if we were not able to contact the company after four trials. Telephone numbers collected in the IR Section General Schedule: 8am-12am & 2pm-6pm, Aug 1-Sep 30 2010 1st round Call 1: Morning 2nd round (1 week later) Call 2: Afternoon Call 3: Morning Call 4: Afternoon ο No more calls will be made after four trials Exceed 4 Calls? Yes No Make the call Special treatment list: Call the company on (at) the date (time) appointed No Contact successfully? Yes Yes, without appointment Special arrangement? No Yes, with appointment Effective talk? No Non-accessible Yes Accessible Diagram 1 Once we contacted the company successfully, we tried to find the person in charge of the company (e.g., the person in charge of the investor relations department). However, sometimes we did not find a responsible person at that moment. In some cases, the person had to seek advice from his boss or colleagues (but they were absent). In this case, we needed to find another time to call back the company (a special arrangement was Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 needed). We would try to make a next-call appointment with the company. If such an appointment was made, we would put the company in the special treatment list, and call it back on (at) the date (time) appointed. If we needed a special arrangement but the company was unwilling to accommodate us, we were unable to go to the next step and would record the company as non-accessible. Our aim is not to actually visit the firm but to ascertain how the company effectively responds to us. We consider the communication channel in terms of a telephone call as accessible if we were able to effectively discuss with the company about the issue of a company visit. An effective discussion can be either a case where the company affirmatively accepted our request or a case where it rejected our request for some acceptable reasons. One instance in the case of βrejected our request for some acceptable reasonsβ was that some companies replied βwe do not accept visitors these days as the company is under financial auditing in preparation for the issue of the annual report. However, we will consider your request after this periodβ. In some other cases where it was difficult to judge whether the respondents βrejected our request for some acceptable reasonβ, we followed a conservative strategy and treated it as non-accessible (if it‘s difficult to judge, then accessibility is a problem). Overall, the telephone channel is accessible if the answer to the βAllow a company visit?β is yes, or the answer is no but an acceptable reason can be found in the βIf no, reasonsβ. It is non-accessible if 4 call trials are made but the βWho answers the phone?β is empty, or the βIs a special arrangements neededβ is yes but the βAppointed date or timeβ is empty, or the βAllow a company visit?β is no and the given reasons/excuses cannot be justified in βIf no, reasonsβ. Otherwise, the variable measuring the telephone accessibility will be a missing observation9. 9 The terms in this paragraph with double quotation marks come from the telephone survey form, see Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 2.2. Contacting by email Using the email address collected from the IR section on firms‘ websites, we sent emails to the listed companies by asking a general question—the major locations where the firms have their business operations. Diagram 2 illustrates the email sending process. Email address collected in the IR Section The first sending: 8:30am, Aug 30 2010 (Monday) ο Email service provider: Google Gmail ο Sent to all listed firms at one time with βundisclosed recipientsβ ο The email was written in Chinese Send the email No, with two emails sent Reply? The second sending: (2 weeks later) Re-send the email to firms that didn’t reply to the first sending No, with one email sent Yes Non-accessible Accessible Diagram 2 The email service provider we chose was Google Gmail because it is widely recognized and generally would not be dumped in the spam email category. The email was written in Chinese and sent during general office hours (specifically, it was 8:30pm, Aug 30 2010 (Monday)). It was sent to all listed companies at one time but with βundisclosed recipientsβ function. The companies might fail to receive our email due to some technical problems or wrongly deleted the email received. To minimize this risk, we re-sent the email to the companies that didn‘t reply to us in the first sending two weeks later. The email translated in English can be seen as below: “Dear Sir or Madam Appendix C. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 I am a minority shareholder of this company. I have a question about the operating conditions of the company. I would like to know the major locations where the company has its business operations, such as the city or province. I didn’t find consistent answers based on my own searches. To get first-hand information, I am therefore contacting the company directly. I look forward to hearing your reply soon. Many thanks. Yours sincerely Mr. Zhao” In all reply cases, our questions were answered directly and the reply appeared to cluster at 3-4 days after the email was sent with very few responses after 10 days. We record the communications in terms of email as accessible if we did receive a reply from the company that contains any information that is relevant for our question in either of the two email sendings, and count it as non-accessible otherwise. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Appendix C Check sheet for coding survey data IR Section Survey Form Basic information (given) Website Company IR discussion forum exists? IR hot-line exists? Web available? Telephone and Email information in the IR section (yes: 1, no: 0) IR IR IR phone IR section IR phone email exists? email exists? exists? On-line forum information in the IR section (yes: 1, no: 0) Number of Postings by visitors Responses by the company exist? postings by exist? visitors Other information in the IR in section (yes: 1, no: 0) Financial IR fax IR hot-line IR fax announcements exists? exist? Other announcements exist? Number of responses by the company Information on general web pages (not in the IR section) (yes: 1, no: 0) General Financial Other General phone announcements announcements phone exists? exist? exist? Instructions to check the IR section 1. Use Internet Explorer to open the company website. The website might not be opened due to some technical problems (e.g., the website is busy or out of service at the time). In this case, mark the company in a different color and make more trials later on. Treat it as a failure after enough trials have been made (at least three times on three different days). 2. Generally, an item named in "Investor Relations" can be found on the main menu of the website. Click it and go into the IR section where you can see various IR items. In case you cannot find the IR section at first glance, be careful to search around by jumping back and forth inside the page. 3. In the IR section, check whether it provides telephone and email contact information. If yes, input 1 in the cell of "IR phone exists?" and "IR email exists?", respectively, and input 0 otherwise. Also copy the contact information into the cells provided. Then check whether there is an online discussion forum. If yes, see whether there are postings by visitors and corresponding replies by the company. Input 1 if yes and input 0 if no. Also count the number of postings by visitors and responses by the company and input them in the cells. 4. Similarly, collect other information in the IR section and on other pages of the website. Input 1 in the cell when the corresponding item on the website exists, and 0 when it does not exist. Specific information on the item, if any, is recorded in the next cell. Proceedings of 32nd International Business Research Conference 23 - 25 November, 2015, Rendezvous Hotel, Melbourne, Australia, ISBN: 978-1-922069-89-4 Telephone Survey Form Basic information (given) Company Industry Telephone number Step 2: Confirm with the company (backup) Special arrangement 2nd chance Is a special Who arrangement Appointed answers the needed? (yes:1, date or time phone? no:0) Step 1: Contact the company (mark with the date) 1st Round 2nd Round 1st call 2nd call 3rd call 4th call Step 3: Question and talk Allow a company visit? (yes:1, no:0) If yes, any arrangements Step 2: Confirm with the company Special arrangement 1st chance Is a special Who arrangement Appointed answers needed? (yes:1, date or time the phone? no:0) Step 4: Evaluation 1 to 5: 1 is the best, 5 is the worst If no, reasons Attitude Minutes Overall satisfaction Instructions to making calls to the listed companies 1. Install Skype, log in with the account provided. Install Goldwave and make voice recordings of the calls. The softwares together with a guideline (in Chinese) can be found in the packet given to you. 2. Calls should be made during general office hours (8:00am—12:00am & 2:00pm—6:00pm) on weekdays. 3. Make the 1st call in the morning (first round). If unsuccessful, make the 2nd one in the afternoon; If unsuccessful again, mark down the date and try the second round one week later. The process in the second round is the same as in the first round. Whenever successfully connected, go to the next step. 4. In step 2, introduce yourself (You are a minority shareholder of the company. You and 4 other minority shareholders would like to have a company visit to the listed company). Before the request, try to find the person in charge of the operation (e.g., person in charge of the investor relations department). Input yes in the cell of "Is special arrangement needed" in cases where the responsible person cannot be found at that moment. 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