11th World Telecommunication/ICT
Indicators Symposium (WTIS-13)
Mexico City, México, 4-6 December 2013
Information document
Document INF/4-E
21 November 2013
English
SOURCE:
Ministry of Communication and Information Technology, Indonesia
TITLE:
The usage of ICT by bussiness sector in Indonesia
THE USAGE OF ICT BY BUSSINESS SECTOR IN INDONESIA
Diana Sari1, Nurlia Hikmah2, Aldita Amsas3, Siti Meiningsih4
ICT Research & Development for Posts and Infomatics,
ICT Research and Human Resources Development Agency,
Ministry of Communication and Information Technology
Jl. Medan Merdeka Barat No. 9 Jakarta Pusat, Indonesia
1
I.
diana.sari@kominfo.go.id, 2nurlia.hikmah@kominfo.go.id, 3aldita.amsas@kominfo.go.id,
4
siti.meiningsih@kominfo.go.id
INTRODUCTION
ICT development in Indonesia continues to grow rapidly in all sectors of life. ICT
infrastructure development that accompanied the mastery of technology will support
economic growth and improve the nation's competitiveness in the international world.
Provision of infrastructure including connectivity infrastructure is needed to encourage
economic activity throughout Indonesia. Information and Communication Technology
(ICT) is one of the connectivity infrastructures that need to be built. ICT development in
Indonesia implemented by national ICT development roadmap that focuses on the
dvelopment of ICT infrastructure with an alignment aspects of Human Resources (HR),
improvement of ICT services and ICT development that has added value to the nation's
economic growth by strengthening the local ICT sector (ICT White Paper Indonesia,
2012).
With the integration of technology in the business sector will encourage innovation and
increase competitiveness that has a direct impact on economic growth. The business
sector is a vital sector of the economy that sustains the state, and therefore knows the use
of ICT in the business sector is essential to describe the conditions of the use of ICT in
the business sector in Indonesia. To describe the conditions of use of the business sector
in Indonesia, the Ministry of Communications and Information Technology has
conducted a business survey in 2013. The survey was described on the use of computers
and the Internet and ICT human resources available within the company. The result is
eexpected to describe the current condition of the access and use of ICT in the business
sector, and the result could be an input for policy makers in formulating policies related
to the business sector .
The measurement of business survey refers to the use of ICT standards developed by the
ITU (International Telecommunication Union) which has also been adopted by other
countries. Indicators of the business sector consist of 12 indicators (Core ICT Indicators,
ITU, 2010). Information identified in this survey is about (1) Proportion of businesses
using computers, (2) Proportion of persons employed routinely using computers, (3)
Proportion of businesses using the Internet, (4) Proportion of persons employed routinely
using the Internet; (5) Proportion of businesses with a web presence, (6) Proportion of
businesses with an intranet; (7) Proportion of businesses receiving orders over the
Internet, (8) Proportion of businesses placing orders over the Internet, (9) Proportion of
businesses using the Internet by type of access, (10) Proportion of businesses with a local
area network (LAN); (11) Proportion of businesses with an extranet, and (12) Proportion
of businesses using the Internet by type of activity.
II.
SURVEYS RESULT
The
number of companies throughout Indonesia is 1,326,465. Companies in the
III.
DISCUSSION
survey sample as much as 1,110 companies with a sampling error of 3%. The
selection of respondents was conducted using cluster random sampling with the
province as the basic representation of clustering with a large island in Indonesia,
namely Sumatra, Java, Bali – South East Nusa, Borneo, Celebes, and Papua Moluccas. Selected provinces are provinces that have the highest number of
companies, with a number of companies in selected provinces more than 50 % of
the total number of companies on the island. The number of samples in each
province elected by proportional quota determined. Selected 11 provinces, namely
Jakarta, Bali , West Java, East Borneo, South Borneo, Papua, South Celebes,
North Celebes, North Sumatra, Riau, and NAD. Based on the results of the survey
found that 92 % of companies using computer in Indonesian business sector.
Populations of this survey are all businessmen or entrepreneurs in the business sector in
Indonesia. According Core ICT Indicators 2010 with reference to the classification of the
International Standard Industrial Classification of All Economic Activities (ISIC) revision
3.1, the total of the population of the entire company's business sector is that of the ISIC 1067 and 71-74 were categorized in seven sectors: Mining and Quarrying, Manufacturing,
Electricity, Gas, and Water Supply, Construction; Trading, Hotels and Restaurants,
Transportion and Communications, Finance and Business Services .
Representativeness of the respondents in the population can be seen as in Figure 1.1. The
picture showed an overview of uniformity between population and sample distribution.
Distribution of companies sample in each province is as much as 30% of companies are in
DKI Jakarta, 11 % in West Java, as much as 6% in Bali , Papua, Aceh, South Borneo; 9 % in
North Sumatra, 7% in Riau, East Borneo, South Celebes, and 5 % in North Celebs. The
highest percentage on the island of Java, in DKI Jakarta and West Java, this is in accordance
with the conditions that exist in the Indonesian island of Java where the center of economy
and government as well as the largest population.
300
300,000
250
250,000
200
200,000
150
150,000
100
100,000
50
50,000
0
Total of
350,000
Populations
Total of Samples
350
0
Samples
Populations
Figure 1.1.. Populations
Population and Samples Distribution by Province
Based on line of business, the population distribution of the companies sample are shown in
Figure 1.2, the trading, hotel and restaurant companies is the most drawn (39% of total
company). Next, financial and business services companies (15%) and construction (18%).
Electric companies, gas and water that is at least as much as 5%.
Transportation
and
Communication
9%
Finance and
Corporate
Services
15%
Mining and
Quarrying
6%
Manufacturing
8%
Electricity, Gas
and Water Supply
5%
Construction
18%
Trading, Hotels
and Restaurants
39%
Figure 1.2. Sample Distribution Business Sector Based on Line of Business
There are three capital ownership statuses in this survey, which is the company with the
status of domestic investment (domestic), foreign direct investment (FDI) and joint venture
companies (joint venture). Most companies in the sample were domestic (93%). Only 4 %
and 3% a PMA is a joint venture (Figure 1.3).
Foreign Direct
Investment
4%
Joint Venture
3%
Domestic
Investment
93%
Figure 1.3. Sample Distribution Business Sector Based on Capital Ownership Status
In this survey, business sizes described based on the revenue and employee.. Business size
based on the revenue is divided into four categories. The first category is a company with
revenue (in Rupiah) less than 100 million, and in this survey as much as 24%. The second
category is a company with revenue between Rp. 100 million and Rp. 1 billion, as much as
43%. The second category is a company with a small scale. The third category is a medium
scale company with revenue of more than Rp. 1.1 billion to 50 billion, as much as 28 % and
the fourth category is a large-scale
scale company with revenue of more than 50 billion by 5%, as
shown in Figure 1.4.
> 50 Billion
5%
1,1 Billion - 50
Billion
28%
< 100 million
24%
100 Million - 1
Billion
43%
Figure 1.4.. Distribution Business Size Based on Revenue
Business scale based on employee divided into three parts, as shown in Figure 1.5. Company
with employee more than 100 is a large -scale,, and in this survey as much as 10%. Company
with employee between 20 to 100 people is a medium scale company with as much as 33 %
and the percentage of companies with employee between 5 to 19 people is a small scale as
much as 57%.
Large
(>99)
10%
Medium
(20-99)
(20
33%
Small (519)
57%
Figure 1.5. Distribution Business Size Based on the Person Employed
II. SURVEY RESULTS
2.1. Proportion of businesses using computers
The proportion of businesses using
us
computers are shown in Figure 2.1.1, the results of the
survey showed that 92% of companies surveyed have been using computers to support their
business activities. This percentage shows that the computer has become a necessary
requirement to support the operational of business by the company.
Not Using
8%
Using
92%
Figure 2.1.1. Percentage Use of Computers In The Business Sector
The
he use of computers by the company based on the location shown in Figure 2.1.2. The
figure show that the use of computers in Indonesia is quite high and distribute evenly
evenly, it is
seen from the high percentage of companies that use computers in all regions. The percentage
of 77% which is the lowest value in the province of Papua, while the highest percentage
reaches 100%,, there are in the province of North Sulawesi
S
and Jakarta.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
0%
100%
12%
8%
88%
92%
23%
77%
3%
97%
Using
12%
17%
16%
15%
88%
83%
84%
85%
0%
4%
100% 96%
Not Using
Figure 2.1.2.. Percentage Use of Computers by Location
The percentage of computer use by line of business
business is shown in Figure 2.1.3
2.1.3. The survey
results showed differences in the level of computer use. Highest level of computer use for
financial and business services sector which amounted to 99%, followed by transport
transportation
and communications sector, while the lowest percentage was in the mining and quarrying
sector with a percentage of 79%.
100%
90%
21%
6%
6%
7%
11%
94%
94%
93%
89%
4%
1%
96%
99%
80%
70%
60%
50%
40%
79%
30%
20%
10%
0%
Mining and
Quarrying
Manufacturing Electricity, Gas Construction Trading, Hotels Transportation Finance and
and Water
and
and
Business
Supply
Restaurants Communication
Services
Using
Not Using
Figure 2.1.3. Percentage Use of Computers by
b Line of Business
Based on capital ownership status, there is also differences in the use of computers. Figure
2.1.4 shows that all the status of the joint venture company has been using the computer
while the computer usage rates for FDI companies reached 98%.. Domestic company status
has the lowest rate of computer usage compared to the other two forms of companies, the
percentage value is 91%.
100%
0%
2%
98%
96%
9%
94%
92%
100%
98%
90%
91%
88%
86%
Domestic Investment
Foreign Direct
Investment
Using
Joint Venture
Not Using
Figure 2.1.4.. Percentage Use of Computers by Capital Ownership Status
Level of computer use in the company show the influenced by revenue and number of
employees. The greater revenue and scale, it wills also the greater level of computer use.
Figure 2.1.5 shows the percentage of the value of revenue of the computer usage, shows that
companies with revenue less than 100 million has the lowest rate of computer usage by 85%.
While companies with revenue category more than 50 billion have high levels of computer
usage reaches 100%.
100%
1%
9%
95%
90%
15%
99%
85%
80%
0%
100%
91%
85%
75%
< 100
100 1,1 Billion > 50
million Million - 50
Billion
1 Billion Billion
Using
Not Using
Figure 2.1.5.. Percentage Use of Computers
by Revenue
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
0%
4%
11%
100%
96%
89%
Small (5-19)
Using
Medium (2099)
Large (>99)
Not Using
Figure 2.1.6. Percentage
rcentage Use of Computer based
Business Size
The percentage of business scale with the number of employee shown in Figure 2.1.6
2.1.6, it seen
that all large-scale
scale company with an
a employee that is more than 99 peoples have been using
computers. While small scale companies with total employment of between 5 to 10 people
peoples
have the lowest rate of computer use, with a percentage of 89%.
2.2. Proportion of persons employed routinely using computers
The survey results showed that the ratio of persons employed routinely using computer to do
their work reach 0.34. Based on business location, there is a difference in the value of the
ratio of employee using computer.
computer Company located in Aceh has an employed using
computer with the highest ratio of 0.65 while the lowest is in South Borneo province with a
value of 0.27, as shown in Figure 2.2.1.
0.70
0.60
0.50
0.40
0.30
0.20
0.10
0.00
0.65
0.46
0.28
0.48
0.52
0.50
0.38
0.31
0.28
0.27
0.34
Figure 2.2.1. Ratio of Employee Using Computer by Location
The difference value of ratio of employee using computer by line of business are shown in
Figure 2.2.2. Electricity, gas, and water supply business have the highest ratio of 0.76 while
the smallest ratio is the financial and business services sector, with a ratio of 0.21
0.21.
Finance and Business Services
0.21
Transportation and Communication
Trading, Hotels and Restaurants
0.46
0.26
Construction
0.46
Electricity, Gas and Water Supply
Manufacturing
Mining and Quarrying
0.76
0.23
0.28
0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70 0.80
Figure 2.2.2. Ratio of Employee Using Computer by Line of Business
Based on the capital ownership status,, shown in Figure 2.2.3 that the category of Foreign
Direct Investment has the highest ratio of 0.52 followed by a joint venture company with a
ratio of 0.44. Domestic companies have the lowest ratio value of 0.32.
0.32
0.60
0.52
0.50
0.44
0.40
0.32
0.30
0.20
0.10
0.00
Domestic Investment
Foreign Direct
Investment
Joint Venture
Figure 2.2.3. Ratio of Employee Using Computer by Capital Ownership Status
Based on revenue, the ratios of employee using computer tend to rise with an increase on
revenue value except for the category with revenue range of 100 million to 1 billion. The
highest ratio of employee using computer is on company with revenue over 50 billion. The
smallest ratio with revenue in the range of 100 million to 1 billion, as shown in Fig
Figure 2.2.4.
0.45
0.40
0.35
0.30
0.25
0.20
0.15
0.10
0.05
0.00
0.39
0.43
0.32
0.21
< 100
100
1,1 Billion > 50
million Million - 1 - 50 Billion Billion
Billion
Figure 2.2.4. Ratio of Employee Using
Computer by Revenue
0.10
0.09
0.08
0.07
0.06
0.05
0.04
0.03
0.02
0.01
0.00
0.09
0.02
0.00
Small (5-19) Medium (20- Large (>99)
99)
Figure 2.2.5. Ratio of Employee Using
Computer based Businnes S
Size
Ratio of employee using computer tend to decrease with the increasing of business scale as
seen in Figure 2.2.5.
.2.5. From the survey results, it appears that the value of the ratio of
employee using computer on a small scale have the highest value of 0.09 while the ratio for
large companies is worth very small.
small
2.3. Proportion of businesses using the Internet
The high usage of the internet in the business sector is shown by the high percentage of
companies using the internet
nternet to support their business activities. The survey result showed the
majority of businesses have been using the internet to support their activities
activities by 85%, and
15% of businesses that do not use the internet.
Not Using
15%
Using
85%
Figure 2.3.1. Internet Usage by Business Sector
The level of Internet usage between regions in Indonesia varies by location (Figure
(Figure 2.3.2).
2.3.2
The variations ranged from 70%
% to 100%,
100 with the highest level of internet usage is on the
North Sulawesi region which has reached 100%. Other area included in the category of
internet usage rate was highest in Jakarta (98%)
(
and South Sulawesi (93%).
). While the region
with the lowest level of internet
ternet usage are in Papua (70%).
100%
0%
2%
90%
20%
22%
80%
30%
27%
26%
25%
25%
7%
25%
70%
60%
50%
40%
30%
100%
98%
80%
78%
70%
73%
74%
75%
75%
20%
10%
0%
Using
Not Using
Figure 2.3.2.
2.3. Internet Usage by Location
75%
93%
The level of internet usage based on capital ownership status also varied, as shown in Figure
2.3.3. Highest level of internet usage was on joint venture company with percentage 91% of
companies using the Internet to support their business activities. Then the level followed by
FDI company (93%),
93%), while the lowest are in companies with domestic capital status (84%).
(
100%
7%
95%
90%
16%
85%
80%
9%
93%
91%
84%
75%
Domestic Investment
Foreign Direct
Investment
Using
Joint Venture
Not Using
Figure 2.3.3.. Internet Usage by Capital Ownership Status
Based on the line of business, the level of internet usage also varies as shown in Figure 2.3.4 .
Variations in the level of internet usage ranged from 72% to 95% . The highest usage occur in
areas of finance and business services company, where 95% of businesses
businesses in this line of
business has been using the Internet to support their business activities. Then followed by
transportation and communications businesses (92%),
( %), and electricity, gas and water supply
(90%). While the lowest level of internet usage occurred in thee field of mining and quarrying
(72%).
Finance and Business Services
95%
5%
Transportation and Communication
92%
8%
Trading, Hotels and Restaurants
84%
Construction
81%
Electricity, Gas and Water Supply
16%
19%
90%
Manufacturing
10%
77%
Mining and Quarrying
23%
72%
0%
Using
20%
40%
28%
60%
Not Using
Figure 2.3.4.
2.3. Internet Usage by Line of Business
80%
100%
In Figure 2.3.4, 70% of companies with total revenue less than 100 million have been using
the internet to support their business activities. With a larger number of revenue
revenue, this is 100
million - 1 billion rupiah, number of companies that have used the internet increase to 84%
and 96% companies with total revenue of over 50 billion.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
30%
16%
4%
4%
100%
80%
21%
10%
1%
90%
99%
60%
70%
84%
96%
96%
40%
79%
20%
0%
< 100 million 100 Million - 1 1,1 Billion - 50 > 50 Billion
Billion
Billion
Using
Not Using
Figure 2.3.5. Internet Usage by Revenue
Small (5-19) Medium (20(20 Large (>99)
99)
Using
Not Using
Figure 2.3.6.. Internet Usage by Business
Size
Business scale also has a positive effect on the level of internet usage in the company. The
larger scale of business, the greater percentage of companies that use internet (Figure 2.3.6).
Companies that used the internet on a group of small-scale
small scale (with the number of employee
with 5 to 19 peoples)) amounted to 79%. Meanwhile, internet users to medium
medium-scale (with
employee of 20 to 99 peoples)) reached 90% and almost all large-scale (with employee 100
and above) have been using the internet (99%).
2.4. Proportion of persons employed routinely using the Internet
Survey result show the ratio of employee
employ using internet in the business sector in Indonesia is
0.28. This means that 28% of employees at companies using the Internet to support the
business activities of the company.
The ratio value varies according to the location of work ranging from 0.18 to 0.53 (Figure
2.4.1). The highest ratio value in Aceh which is 0.53, then followed by East Borneo (0,49).
Group value ratio below the first is North Sumatra (0.33), Bali (0.32), South Celebes (0.31)
and North Celebes (0.30).
30). The next group is Riau (0.26), Papua (0.26), Jakarta (0.25) and
West Java (0.22). While the smallest value of the ratio in South Borneo (0.18).
0.60
0.53
0.49
0.50
0.40
0.32
0.30
0.25
0.22
0.33
0.26
0.30
0.26
0.31
0.18
0.20
0.10
0.00
Figure 2.4.1. Ratio of Employee Using Internet by Location
Ratio of employee using internet also varied according to the capital ownership status (Figure
2.4.2.). The highest ratio is in the FDI company status with a value of 0.55,, followed by the
joint venture company (0,40). While domestic companies has the smallest ratio equal to 0.26
0.26.
0.60
0.55
0.50
0.40
0.40
0.30
0.26
0.20
0.10
Domestic Investment
Foreign Direct
Investment
Joint Venture
Figure 2.4.2. Ratio of Employee Using Internet by Capital Ownership Status
Variation in the ratio of employee using internet also occurs based on line of business
business. The
highest ratio values are in the business of electricity, gas, and water supply,, which is at 0.50,
followed by transportation and communications businesses (0.48)
(0.48) and construction effort
(0.40).
40). While the value of the smallest ratios are in the field of finance and business services
(0.16).
Finance and Business Services
0.16
Transportation and Communication
0.48
Trading, Hotels and Restaurants
0.24
Construction
0.40
Electricity, Gas and Water Supply
0.50
Manufacturing
0.18
Mining and Quarrying
0.25
-
0.10 0.20 0.30 0.40 0.50 0.60
Figure 2.4.3. Ratio of Employee Using Internet by Line of Business
Figure 2.4.4
.4.4 shows a large or small value of the ratio is not determined by the size of the
company's revenue.. The figure shows the value of the company with revenue of 50 billion
has the highest ratio of value, which is equal to 0.35. Meanwhile, companies with revenue
below 100 million has the highest ratio than company with revenue of 1.1 to 50 billion, which
is 0.33 compared to 0.32. While the smallest value of the ratio found in the group of
companies with revenue value 100 million - 1 billion.
0.40
0.35
0.30
0.25
0.20
0.15
0.10
0.05
-
0.33
0.32
0.35
0.50
0.40
0.17
0.38
0.37
0.30
0.24
0.20
0.10
< 100
100 1,1 Billion > 50
million Million - 1 - 50
Billion
Billion
Billion
Figure 2.4.4. Ratio of Employee Using
Internet by Revenue
0.00
Small (5-19)
Medium (2099)
Large (>99)
Figure 2.4.5. Ratio of Employee Using Internet
based Businnes Size
Meanwhile, the larger business scale indicates the smaller ratio value of employee using
internet. Shown in Figure 2.4.5,, ratio of employee using internet in small-scale
scale is 0.38, and
then decreased to 0.37 in medium scale, and decreased again to 0.24 on a large scale
scale.
2.5. Proportion of businesses with a web presence
Web-presence
presence enables the company to provide information to consumers or business
partners. In this case, the web-presence
presence is one tool that is expected to bring convenience to
business entities in promoting the product and grow the business. The term web
web-presence is
more used than “website”, based on the presumption that a presence of company information
on the World Wide Web (WWW) is more
more important than a website (ITU, 2010).
Nevertheless, the survey results showed that more than half of the companies in the business
sectors in Indonesia (56%) do not have a web-presence
web
(Figure 2.5.1).
Have
44%
Do not have
56%
Figure 2.5.1. Proportion of Businesses with a Web Presence
The survey results showed differences on percentage of web-presence
web presence ownership by
companies. Figure 2.5.2
5.2 shows that there are four provinces where the percentage of web
webpresence ownership by the company is 50% or more. The four provinces with a percentage
ownership of the web-presence
presence is – the highest – Bali (68%), Jakarta (61%), North Sulawesi
(51%), and West Java (50%). Meanwhile, there are two provinces that percentage web
webpresence ownership by companies below
below 20%, namely Papua (19%) and Riau (14%).
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
39%
32%
49%
50%
81%
61%
68%
72%
86%
72%
69%
28%
31%
68%
51%
50%
19%
32%
Have
28%
14%
63%
37%
Do not Have
Figure 2.5.2. Proportion of Businesses with a Web Presence Based on
n Location
Figure 2.5.3
5.3 shows that the percentage of web-presence
web presence ownership on the transport and
communications and the electricity, gas, and water supply field are on 56%. More than half of
companies in the financial and business services field (53%) also have a web-presence.
web
Meanwhile, the smallest percentage of web-presence
web presence ownership is on the manufacturing
sector (28%) and construction (27%).
Finance and Business Service
53%
47%
Transportation and Communication
56%
44%
Trading, Hotel, and Restaurant
49%
Construction
51%
27%
Electricity, Gas, and Water Supply
73%
56%
44%
Manufacturing
28%
72%
Mining and Quarrying
31%
69%
0%
Have
20%
40%
60%
80%
100%
Do not Have
Figure 2.5.3. Proportion of Businesses with a Web Presence based on Line of Business
According to the capital ownership status, the survey results showed on Figure 5.4 that more
than 60% of Foreign Direct Investment and Joint Venture company already have a web
webpresence (65% and 66%). Meanwhile, domestic companies that already have a web
web-presence
just as much as 42%.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
35%
34%
65%
66%
Foreign Direct
Investment
Joint Venture
58%
42%
Domestic Investment
Have
Do not Have
Figure 2.5.4. Proportion of Businesses with a Web Presence based on Capital Ownership Status
The survey results also showed that ownership of web-presence
web presence is influenced by the amount
of the company's revenue and business size. Figure 2.5.5
5.5 shows that the higher the revenue,
the greater the percentage of web-presence
web
ownership. The figure shows thatt the percentage
of companies who have a web-presence
presence with revenue less than Rp 100 million is only 29%.
Meanwhile, a group of companies with revenue Rp 1.1 billion - Rp 50 billion and Rp 50
billion above, the larger percentage of companies that have a web-presence
web presence is respectively
57% and 70%.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
60%
71%
40%
29%
< 100
million
100 million
- 1 billion
Have
43%
57%
1,1 - 50
billion
30%
70%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
> 50 billion
70%
81%
57%
30%
Small (5-19) Medium (20(20 Large (>99)
99)
Do not Have
Figure 2.5.5. Proportion of Businesses with a
Web Presence based on Revenue
19%
43%
Have
Do not Have
Figure 2.5.6. Proportion of Businesses with a
Web Presence based on Business Size
Similarly happens when the survey seen from the business size. Figure 2.5.6
5.6 show that the
larger the size, the percentage of companies who have a web-presence
web presence is also growing. The
figure shows that only 30% of small companies that already have a web-presence.
presence. While in
the medium and large business have more than half which have a web-presence
web presence with the
percentage of each by 57% and 81%.
2.6. Proportion of Businesses with an Intranet
Figure 6.1 shows the high use of intranets for companies in Indonesia.
Indonesia. A total of 50% or half
of the companies operating in Indonesia have been using the intranet.
Do not use
50%
Use
50%
Figure 2.6.1. Proportion of Businesses with an Intranet
Figure 2.6.2. shows
hows variations in the level of use of intranet in Indonesia based on location.
The variations ranged from 25% to 68% with the highest rate of use of intranet contained in
Jakarta. As many as 68% of companies in the Jakarta area using the intranet, followed by Bali
in 57%. Intranet users in other regions ranged from 40% - 49% of the company.
ompany. While the
region with the lowest usage rates intranet contained in South Borneo (25%).
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
32%
56%
68%
44%
43%
57%
60%
57%
50%
40%
43%
50%
Use
67%
67%
75%
33%
33%
25%
53%
51%
47%
49%
Do not Use
Figure 2.6.2. Proportion of Businesses with an Intranet based on Location
The usage rate of intranet based on line of business shown in Figure 6.4, which ranged
between 35% - 65%. The highest usage rates occurred in finance and business services
company field, with 65% of companies in this line of business using the Internet to support
their business activities. Then followed by the electricity, gas and water
water supply (90%), and
transport and communications field (60%). Meanwhile, the lowest usage rate of intranet
occurred in the processing field (35%).
Finance and Business Services
65%
Transportation and Communication
35%
60%
Trading, Hotel, and Restaurant
40%
52%
Construction
48%
37%
Electricity, Gas, and Water Supply
63%
62%
38%
Manufacturing
35%
65%
Mining and Quarrying
38%
62%
0%
Use
20%
40%
60%
80%
100%
Do not Use
Figure 2.6.3. Proportion of of Businesses with an Intranet based on Line of Business
The usage rate of intranet based on line of business shown in Figure 6.3, which ranged
between 35% - 65%. The highest usage rates occurred in finance and business services
company field, with 65% of companies in this line of business using the Internet to support
their business activities. Then followed by the electricity, gas and water supply (90%), and
transport and communications field (60%). Meanwhile, the lowest usage rate of intranet
occurred in the processing field (35%).
Finance and Corporate Services
65%
Transportation and Communication
35%
60%
Trading, Hotel, and Restaurant
40%
52%
Construction
48%
37%
Electricity, Gas, and Water Supply
63%
62%
38%
Processing
35%
65%
Mining and Excavation
38%
62%
0%
Use
20%
40%
60%
80%
100%
Do not Use
Figure 2.6.4. Proportion Businesses
usinesses with an Intranet based on Capital Ownership Status
The survey shows that total revenue have a positive effect on the level of usage on corporate
intranets. Intranet usage rate will be higher with increased revenue of the acquired company
as shown in Figure 2.6.5.
6.5. It is shown, as much as 39% of firms with revenue less than 100
million rupiah using the intranet to support its business activities. With a larger number of
revenue, 100 million – 1 billion rupiah, the number of companies that use
use the intranet
increased to 47%, then rising to 61% by total revenue from 1.1 to 50 billion rupiah and, being
82% of companies with total revenue of more of 50 billion rupiah.
100%
80%
60%
53%
61%
100%
80%
60%
40%
20%
39%
18%
47%
39%
61%
82%
< 100
100
1,1 - 50
million million - 1 billion
billion
Use
> 50
billion
Do not Use
Figure 2.6.5. Proportion of Businesses with
an Intranet based on Revenue
58%
40%
20%
0%
43%
57%
42%
23%
77%
0%
Small (5-19)
Use
Medium (20-99)
Large (>99)
Do not use
Figure 2.5.6. Proportion of Businesses with a
Web Presence based on Business Siz
Size
Business size also has a positive effect on the level of intranets usage on corporate. The larger
the size, the greater the percentage of companies that use the intranet (Figure
(Figure 6.6). Companies
that use the intranet on a small-scale
small scale enterprise group amounted to 42%. The number of
companies that use the intranet to increase in medium-scale
medium scale enterprises, which is as much as
57%, and on a large scale enterprise increased to 77%.
2.7. Proportion of Business Receiving Order over the Internet
Figure 2.7.1
7.1 presents information regarding the internet usage for activities of ordering goods
or services by the company. This means that consumers can order goods or services offered
by the company through the internet. From this figure shows that there are still many
companies (53%) who do not use the Internet for ordering goods or services activity, while
47% have used the Internet in order for the goods and services offered.
Yes
47%
No
53%
Figure 2.7.1 Proportion of Business Receiving Order over the Internet
Based on the survey location, the percentage of companies that use the internet to order goods
or services activities in 11 areas were in the range of 27% to 64% (see Figure 2.7.2). This
figure showss that companies in Bali are the highest usage of Internet for ordering goods and
services activities than firms that exist in 10 other areas. While the lowest Internet usage for
ordering goods or services was at the companies in Papua (27%).
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
53%
46%
47%
54%
36%
63%
61%
38%
39%
39%
62%
61%
73%
64%
Yes
38%
27%
57%
57%
57%
43%
43%
43%
No
Figure 2.7.2
7.2 Proportion of Business Receiving Order over the Internet based on Location
Percentage of companies who place an order goods or services over the Internet based on
business sectors is presented in Figure 2.7.3.
7.3. From the figure it is shown that the
transportation
portation and communications businesses sector have been using the internet for the
majority of the activities of ordering goods and services it offers (62%), whereas in the field
of finance and business services company stated only 33% have used the inter
internet to order
goods and services it offers .
Finance and Business Services
33%
Transportation and Communication
67%
62%
Trading, Hotel, and Restaurant
38%
50%
Construction
50%
43%
Electricity, Gas, and Water Supply
57%
47%
Manufacturing
53%
51%
Mining and Quarrying
49%
48%
0%
20%
Yes
52%
40%
60%
80%
100%
No
Figure 2.7.3
7.3 Proportion of Business Receiving Order over the Internet based on Line of
Business
The internet usage based on the capital status ownership for the activity of ordering goods or
services, there is no difference in general, between domestic investment, foreign investment,
and joint ventures. From Figure 2.7.3 below shows that the status of the joint venture
company is the most usage (52%), and have been able to receive ordering goods or services
over the Internet, while domestic and foreign investments are relatively in the same amounts,
respectively 47% and 48%.
100%
80%
60%
53%
53%
48%
47%
48%
52%
Domestic
Investment
Foreign Direct
Investment
Joint Venture
40%
20%
0%
Yes
No
Figure 2.7.4 Proportion
on of Business Receiving Order over the Internet based on Capital
Ownership Status
In Figure 2.7.5
7.5 shows that the greater the company's revenue,, the trend was an increasing of
percentage of companies that can receive order of goods or services using the internet. At
companies with revenue less than 100 million rupiah, there are 43% may receiving order
goods or services over the Internet, while in companies with a revenue of over 50 billion
rupiah are 58%.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
57%
54%
50%
42%
43%
46%
50%
58%
< 100
100
1,1 - 50
million million - 1 billion
billion
Yes
> 50
billion
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
55%
49%
43%
45%
51%
57%
Small (5-19) Medium (20-- Large (>99)
99)
No
Yes
Figure 2.7.5
7.5 Proportion of Business Receiving
Order over the Internet based on Revenue
No
Figure 2.7.6. Proportion of Business Receiving
Order over the Internet based on Business S
Size
The trend of the Internet usage to order goods or services by the company broken down by
business scale shows the same trend as if by company’s revenue. In Figure 7.6 shows that the
larger the business scale, the greater the number of companies that can receive
receive orders goods
or services over the Internet. On small
small-scale
scale enterprises, 45% of companies have been able to
receive the order for the goods or services over the Internet, while in companies with large
scale number of companies that have been able to recei
receive
ve orders through internet was 57%.
2.8. . Proportion of Business Placing Order over the Internet
From the questions asked to determine the level of Internet usage in placing order of goods
and services, it is seen that 56% of companies in the 11 areas surveyed use the Internet as a
medium to offer goods and services which is their product (Figure 2.8.1),
8.1), while 44% do not
use it. From the results of this survey, the use of the Internet to offer goods or services is
higher compared to receiving goods or services.
No
44%
Yes
56%
Figure 2.8.1
8.1 Proportion of Business Placing Order over the Internet
The Internet usage for
or placing order of goods or services based on the location that had been
surveyed, showed in Figure 2.8.2.
8.2. The figure shows that North Celebes is a region with
Internet usage of placing order of goods or services by the companies was in the lowest
percentage (43%), while companies in Riau and Bali were the highest of the Internet usage
level to offer goods or services, respectively 67% and 68%.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
45%
43%
55%
57%
32%
68%
43%
43%
40%
33%
58%
57%
60%
67%
Yes
37%
63%
52%
57%
49%
48%
43%
51%
No
Figure 2.8.2
8.2 Proportion of Business Placing Order over the Internet based on Location
The use of the Internet for offering goods or services based on businesses sectors have a
similar pattern with the use of the Internet for ordering goods or services. From Figure 2.8.3,
firms in the field of transport and communications enterprises use internet the most to offer
services (75%) than other business sectors. On finance and business
business services sectors, only
48% of companies use the internet to offer goods or services.
Finance and Business Services
48%
Transportation and Communication
52%
75%
Trading, Hotel, and Restaurant
25%
52%
48%
Construction
61%
39%
Electricity, Gas, and Water Supply
60%
40%
Manufacturing
57%
43%
Mining and Quarrying
55%
45%
0%
Yes
20%
40%
60%
80%
100%
No
Figure 2.8.3 Proportion of Business Placing Order over the Internet based on Line of Business
Figure 2.8.4 presents information about the companies that use the internet in placing order of
goods or services, which the surveyed companies classified based on the status of capital
ownership. The Image shows that the percentage of companies using the Internet to supply of
goods and services between foreign and domestic investment have the same percentage
(48%), while there is only 45% of the joint venture company use the internet to offer goods or
services.
100%
80%
43%
43%
57%
58%
55%
60%
40%
20%
45%
0%
Domestic Investment Foreign Investment
Yes
Joint Venture
No
Figure 2.8.4 Proportion of Business Placing Order over the Internet based on Capital
Ownership Status
If the companies are grouped based on the company's revenue, Figure 2.8.5 shows that there
is a tendency the greater revenue of the company, the percentage of companies that use the
internet offering goods or services will be increased. Nevertheless, the picture presented that
60% of companies with more than 50 billion revenue using the internet to offer goods or
services, lower than the number of the group of companies with a revenue of 1.1 to 50 billion
(63%).
100%
80%
60%
100%
53%
40%
80%
48%
42%
52%
58%
30%
60%
40%
20%
37%
45%
47%
63%
55%
60%
0%
40%
20%
< 100
100
1,1 - 50
million million - 1 billion
billion
Yes
> 50
billion
No
Figure 2.8.5
8.5 Proportion of Business Placing
Order over the Internet based on Revenue
70%
0%
Small (5-19) Medium (20-99)
99)
Yes
Large (>99)
No
Figure 2.8.6 Proportion of Business Placing
Order over the Internet based on Bussiness Size
Figure 2.8.6 shows that the larger the business scale, the more the number of companies using
the internet to offer goods or services.
services Percentage of companies that use the Internet in
placing orders of goods or services on a small scale enterprises, medium, and large are 52%,
58% and 70%.
2.9. Proportion of Business Using the Internet by the Type of Access
Figure 2.9.1 shows the information of Internet access type used by the company
company. From this
figure shows that the majority of companies (84%) using a fixed broadband to access the
internet. Mobile broadband is used by 21% of companies, while the type of internet access
narrowband is only used by 3%
% of the company. Some companies use a mixture of the three
internet access type, so that the total percentage of the three types of internet access in the
figure below is more than 100%.
%.
100%
90%
84%
80%
70%
60%
50%
40%
30%
21%
20%
10%
3%
0%
Narrowband
Fixed Broadband
Mobile Internet
Figure 2.9.1
9.1 Proportion of Business Using the Internet by the Type of Access
When the use of internet access types by the company specified based on the location of the
company, then the pattern comparison of 11 locations as shown in Figure 2.9.2.
9.2. From the
figure it is seen that type of access to the Internet most widely used in all
all locations in number
percentage of fixed broadband users between the range of 69 % ( Riau ) up to 92 % ( North
Celebes ). Percentage of companies with this type of internet access mobile broadband in the
range of 9 % ( North Sumatera ) to 42 % ( Riau and East Borneo ). While the highest number
of types of access narrowband’s user is 7 % ( Aceh ), and at several locations ( Riau , South
Borneo , North Celebes, South Celebes ) there was no company that use type of internet
access narrowband.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
90%
74%
32%
13%
5%
4%
90%
85%
78%
72%
4%
42%
26%
15%
7%
3%
Narrowband
1%
86%
77%
69%
42%
30%
92%
82%
23%
9%
2%
0%
Fixed Broadband
0%
10%
0%
0%
16%
Mobile Brodband
Figure 2.9.2 Proportion
roportion of Business Using the Internet by the Type of Access based on Location
Figure 2.9.3
9.3 shows the proportion of businesses grouped by line of business. In general, its is
shown that fixed broadband access types are the dominant used by all businesses in the range
of 69 % (mining and quarrying) to 90% (trade, hotels, and restaurants). Mobile broadband is
the most widely used by companies in mining and quarrying (33 %), while the highest usage
of narrowband is found in the finance and business services company (8 %).
Finance and Business Services
8%
84%
Transportation and Communication 0%
87%
Trading, Hotel, and Restaurant 3%
90%
Construction 3%
76%
Electricity, Gas, and Water Supply 2%
75%
Mining and Excavation 0%
Narrowband
29%
89%
Manufacturing 5%
0%
21%
25%
69%
20%
Fixed Broadband
33%
40%
60%
80%
100%
Mobile Broadband
Figure 2.9.3
9.3 Proportion of Business Using the Internet by the Type of Access based on Line of
Business
The patterns of 3 types of internet access usage when
when corporations disaggregated with capital
ownership status is presented in Figure 2.9.4.
9.4. Based on the picture, the three dominant groups
of companies using this type of fixed broadband internet access with the number of users for
domestic investment, FDI , and the joint venture respectively 83%, 98%, and 83%.
98%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
83%
83%
24%
21%
13%
3%
Domestic Investment
Narrowband
3%
3%
Foreign Direct
Investment
Joint Venture
Fixed Broadband
Mobile Broadband
Figure 2.9.4
9.4 Proportion of Business Using the Internet by the Type of Access based on Capital
Ownership Status
Figure 2.9.5
9.5 shows the pattern of internet access type’s usage is broken down by company’s
revenue. From this image, the greater the company’s revenue, the preference of type of
internet access usage is fixed broadband in a range of percentage between 79 % (revenue less
than 100 million) to 98 % (revenue of more than 50 billion).
100%
80%
79%
91%
80%
98%
94%
90%
78%
80%
60%
60%
40%
20%
100%
24%
22%
3%
3%
17%
4%
0%
< 100
100
1,1 - 50
million million - 1 billion
billion
Narrowband
2%
10%
> 50
billion
Fixed Broadband
Mobile Broadband
Figure 2.9.5
9.5 Proportion of Business Using
the Internet by the Type of Access based on
Revenue
40%
20%
25%
21%
14%
3%
4%
Small (5-19)
Medium (20-99)
2%
0%
Narrowband
Large (>99)
Fixed Broadband
Mobile Broadband
Figure 2.9.6
9.6 Proportion of Business Using the
Internet by the Type of Access based on Business
Size
The trend is similar to the company's revenue; the number of companies that use this type of
fixed broadband Internet access also tends to increase with the increasing scale of business
company. This can be seen in Figure 2.9.6 display.
2.10. Proportion of Business with a Local Area Network (LAN)
LAN or Local Area Network is a computer network that has such small area coverage on a
computer network and office buildings. The survey results showed that more than half (60 %)
in the Indonesian business sector companies have been using LAN (Figure 10.1).
Do not Use
40%
Use
60%
Figure 2.10.1
10.1 Proportion of Business with a local area network (LAN)
Based on location, Figure 2.10.2
10.2 shows that the percentages of companies LAN users vary
depending on location. The figure shows that the highest percentages of LAN users by
enterprise aree in Jakarta that is equal to 74 %. The next highest percentage of corporate LAN
users is in North Celebes (69 %) and Bali (67 %). While the lowest percentage of companies
LAN users are in Papua is only 37%.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
26%
74%
41%
33%
59%
67%
63%
37%
57%
43%
Use
57%
51%
43%
43%
49%
57%
31%
36%
69%
64%
56%
44%
Do not Use
Figure 2.10.2
10.2 Proportion of Business with a local
local area network (LAN) based on Location
The survey results also showed that the percentage of LAN users vary by line of business.
Figure 2.10.3
10.3 shows that the highest percentage of enterprise LAN users exist in the financial
and business services sector, and the sectors of electricity, gas, and water. In both the
business sector more than 70 % of companies already using LAN. Meanwhile, the lowest
percentage of LAN users are in mining and quarrying, construction, and manufacturing
industries by percentage of respectively 48%, 44% , and 39% .
Finance and Business Services
71%
Transportation and Communication
29%
68%
Trading, Hotel, and Restaurant
32%
65%
Construction
35%
44%
Electricity, Gas, and Water Supply
56%
78%
Manufacturing
22%
39%
Mining and Quarrying
61%
48%
0%
Use
20%
52%
40%
60%
80%
100%
Do not Use
Figure 2.10.3
10.3 Proportion of Business with a local area network (LAN) based on Line of Business
When viewed from the ownership of capital, the results of the survey showed that the
percentage of companies LAN users vary depending on the status of the ownership of capital.
Figure 2.10.4
10.4 shows that the majority of FDI and joint venture companies have been
b
using
the LAN with a percentage of 81 % and 75 %. While domestic companies who have been
using the LAN only 58%.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
19%
25%
81%
75%
Foreign Direct
Investment
Joint Venture
42%
58%
Domestic Investment
Use
Do not Use
Figure 2.10.4
10.4 Proportion of Business with a local area network (LAN) based on Capital
Ownership Status
The survey results also showed that the use of LAN influenced by revenue and scale. Figure
2.10.5
10.5 shows that the higher the revenue of the company, the percentage of enterprise LAN
users is also getting bigger. In the group of companies with less than Rp 100 million of
revenue, is only 41 % had been using LAN. Subsequently the group of companies with a
revenue of 100 million - 1 billion and 1.1 billion - 50 billion the percentage of LAN users
respectively 55 % and 78 % . Meanwhile, more than 90 % of companies
companies with a revenue of
over 50 billion has been using LAN.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
22%
6%
45%
59%
78%
94%
55%
41%
< 100
100
1,1 - 50
million million - 1 billion
billion
Use
> 50
billion
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
9%
27%
53%
91%
73%
47%
Small (5-19) Medium (20-99)
99)
Do not Use
Use
Figure 2.10.5
10.5 Proportion of Business with a
local area network (LAN) based on Revenue
Large (>99)
Do not Use
Figure 2.10.6
10.6 Proportion of Business with a local
area network (LAN) based on Business Size
Similar pattern is also indicated based on scale of the business, the larger the scale, the more
company is using the LAN. Figure 2.10.6
10.6 shows that only 47% of small companies that have
been using the LAN, while the medium-sized
medium
companies are 73% of companies
ies are already
using LAN. Meanwhile, for large companies more than 90 % of companies already using
LAN.
2.11. Proportion of Businesses with an Extranet
The survey results of the use of extranets shown in Figure 11.1 represents that 87 % of
companies do not use the extranet. This means that only 13 % of companies use extranets to
support its business activities. This condition implies that most companies do not use the
internet facility protocol is intended to securely share business information with supp
suppliers,
vendors, customers or other business partners.
Use
13%
Do not
Use
87%
Figure 11.1 Proportion of Businesses with an Extranet
Based on the location, the company extranet most users are located in East Kalimantan, South
Sulawesi and Jakarta, with a percentage of 20 %, respectively, 20 % and 17 %. Aceh (3 %),
South Borneo (3 %) and Papua (4 %) is the province with the fewest number of companies
using the extranet.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
80%
80%
83% 85% 90%
89% 94%
96% 97%
97% 92%
17% 15% 10%
4%
Use
3%
11%
6%
20%
3%
8%
20%
Do not Use
Figure 2.11.2
11.2 Proportion of Businesses with an Extranet based on Location
Further search for extranet users based on capital ownership, business, employee and revenue
shows several things: the largest proportion of users extranet is a joint venture company that
is 28 %, followed by the FDI company and, the least is the domestic company. Most business
sectors utilizing this technology are electricity, gas and water supply field (26 %), followed
by the services trade, hotels and restaurants (14 %).
Furthermore, in Figure 11.3 also shows that there is a relationship between revenue and the
proportion of the workforce with corporate extranet users. The higher the revenue, and the
more the amount ofemployee,, the greater the proportion of corporate extranet users. This
condition indicates that, compared to the small and medium scale enterprises,
enterprises, large -scale
enterprises (seen from the revenue and employment) have a higher requirement for secure
coordination with external parties. For these companies, the use of extranets can accelerate
the sharing of information, more effective and safer.
safe
Figure 2.11.3 Proportion of Businesses with an Extranet based on Capital Status, Business
Sector, Revenue, and Business Scale
2.12. Proportion of Businesses using the Internet by the Type of Activity
Overview of the activities of Internet users is shown in Figure 2.12.1. In the figure, there is
10 successive activities ranging from the most frequently performed by the company. The ten
activities are: (1) sending and receiving email, (2) looking for information about goods or
services, (3) seeking information about government organizations, (4) internet banking; (5)
Posting messages/information through blogs, online discussion, (6) providing services to
customers; (7) Teleconference via VoIP ; (8) communicating with government organizations;
(9) recruiting and (10) provide training to the employees.
From the figure, it demonstrate the high percentage is on the activities of sending and
receiving email with 96%, and followed by looking for information about goods and services
with 83%. Other activities with high percentage is finding infomation about government
organization and internet banking, and the other activities not more than 50% percentage
example for activities recruiting new employee, offer/sell products online, etc.
Other
2%
Offer / sell products online
27%
Accessing other financial facilities
27%
Provide training for employees
33%
Recruiting new employees
37%
Communicate with government organizations
38%
Teleconference via VoIP
43%
Provide services to customers
46%
Posting a message/information through
blogs, online discussions, etc.; using Instant …
49%
Internet Banking
58%
Finding information about government
organizations
58%
Looking for information about goods and services
83%
Sending and Receiving Email
96%
0%
20%
40%
60%
80%
100%
120%
Figure 2.12.1. Proportion of Businesses using the Internet by the Type of Activity
III.DISCUSSION
1. At the time of the survey, there are adjustments in sampling methods to sample at
each company in selected provinces with non - probabilistic sampling while
maintaining the proportion of samples in each sector in each province.
2. Based on survey results, obtained some important points regarding the usage of
Information and Communications Technology (ICT) in the business sector in
Indonesia. The survey results showed a high percentage, 92% of business surveyed
has use computer to support their company activities. This was also followed by the
use of the Internet by companies with 85%. The use of ICT in the business sector in
Indonesia provides an overview ICT infrastructure support that needed including fiber
optic (FO) infrastructure development in Indonesia which is still ongoing
ongoing, the support
on infrastructure could increase the usage of ICT in business sector because of the
availability in the region.
3. The survey results showed that the ratio of persons employed routinely using
computer to do their work reach 0.34. Ratio of employee using computer and using
internet based on survey results demonstrate the variate value, to an area that has
many more business sectors have ratio of employee more small if it is seen by the
region, but when compared to the overall sample ratios for each region it demonstrate
accordance with the conditions of the sample distribution. This can be justified by the
purpose of this survey to see the condition of each representative of the region for the
ict usage on business sector, so on data processing we compare it by the total of
business sector per region.
4. Proportion of Businesses with an Intranet demonstrate the highest usage rates
occurred in finance and business services company field, with 65% of companies in
this line of business using the Internet to support their business activities. Then
followed by the electricity, gas and water supply (90%), and transport and
communications field (60%). Business size also has a positive effect on the level of
intranets usage on corporate. The larger the size, the greater the percentage of
companies that use the intranet. Companies that use the intranet on a small-scale
enterprise group amounted to 42%. The number of companies that use the intranet to
increase in medium-scale enterprises, which is as much as 57%, and on a large scale
enterprise increased to 77%.
5. Web-presence enables the company to provide information to consumers or business
partners. The percentage of web-presence ownership on the transportation and
communications and the electricity, gas, and water supply field are on 56%. More
than half of companies in the financial and business services field (53%) also have a
web-presence. The survey results also showed that ownership of web-presence is
influenced by the amount of the company's revenue and business size, it is support by
the percentage of companies who have a web-presence with revenue less than Rp 100
million is only 29%. Meanwhile, a group of companies with revenue Rp 1.1 billion Rp 50 billion and Rp 50 billion above, the larger percentage of companies that have a
web-presence is respectively 57% and 70%.
6. Based from survey result, proportion of business receiving order over the Internet
demonstrate that there are still many companies (53%) who do not use the Internet for
ordering goods or services activity, while 47% have used the Internet in order for the
goods and services offered. Meanwhile, from survey result demonstrate proportion of
business placing order over the Internet has describe that 56% of companies in the 11
areas surveyed use the Internet as a medium to offer goods and services which is their
product while 44% do not use it. From the results of this survey, the use of the
Internet to offer goods or services is higher compared to receiving goods or services.
7. The use of the Internet by type of access to the business sector in Indonesia seemed
dominated by Fixed Broadband, it is equal to 84 %. Fixed broadband usage patterns
showed a similar trend if based business scale and revenue of the company. The
higher the revenue and the greater number of the company's workforce, the possibility
of using the type of fixed broadband Internet access will increase, which is followed
by the use of mobile broadband. The narrowband type is the least used by the business
sector in Indonesia.
8. The survey shows that the usage level of Local Area Network technology by the
business sector is to reach 60% or more than half of companies in
Indonesia. LAN usage is dominated by large-scale enterprises, with a percentage
of more than 90% if based on revenue and the number of employee.
9. Comparing to the usage of LAN and Intranet technologies, the usage of Extranet by
the business sector in Indonesia is still relatively low, or by 13 %, in supporting of its
business activities. Similar to the pattern of LAN technology usage, the usage of
extranet is also dominated by large -scale enterprises.
10. The activity of business using the internet demonstrate the high percentage for
sending and receiving email with 96%, meanwhile the other activity using internet
related to the company, such as recruiting new employee, sell/offer a product, provide
services to customers are below 50%. This demonstrate that activity using internet
dominate by receiving/sending email, on this point is related to the communicate
between business with an email to support their activities.