Library User Survey Comments – Fall 2012
Total
Positive
Negative
Hours
Computers
Study
Rooms
Building
Issues
Misc
Fall 2012
Fall 2011
Fall 2010
Count Pct Count Pct Count Pct
137
100
83
100
102
100
67
49%
41
49%
33
32%
4
3%
9
11%
0
0%
10
7%
8
10%
5
5%
47
34%
10
12%
41
40%
9
6%
5
6%
8
8%
Fall 2009
Count Pct
104
100
33
32%
8
8%
5
5%
35
34%
7
7%
Spring 2009
Count Pct
65
100
19
29%
1
2%
2
3%
33
51%
2
3%
Fall 2007
Count Pct
62
100
21
34%
2
3%
5
8%
20
32%
6
10%
7
5%
9
11%
12
12%
6
6%%
4
6%
3
5%
25
18%
17
20%
10
10%
17
16%
10
15%
8
13%
Total Fall 2012 = 137 comments (numbers in parentheses identify the specific survey responses)
------------------------------------------------Positive comments
You guys are doing an excellent job, you should be paid more (105)
Thank you all for being so kind with students and helping them with answers (137).
Very impressed with the library and its operations. I like how segregate areas for talking from quiet areas.
This makes it so some can work collaboratively while others can work in silence (135).
Nice staff, helpful, great place to get things done. Thanks! (129).
Please keep the library open! No more cuts!! (102)
Library is great, love studying inside the building (106)
I am a new student. So far I am 100% happy with this library! I do wish it were open either Sat. or Sun.,
though (1)
Sometimes the laptops are egregiously slow. The library staff is awesome!!! (2)
Everything is good so far. (9)
I really love the library (76)
Doing great as is (77)
The library staff is always kind and helpful (78)
Wonderful place! (10)
This is the first time I have used the computer and the library and was glad I did to study- Thank you. (21)
The coolest benefit of working here is extended book checkout time! (11)
The librarians are very helpful when it comes to using the database. I appreciate all the help. (16)
I love the padded chairs upstairs, wish there were more with end tables where I feel more comfortable and
loungy while I study/surf web. (18)
The library has iPads?! Also, sometimes when I try to use my own computer, it’s hard to get a wireless
signal. Great resources, though, thank you! (19)
Keep it up library crew! (81)
The library here is pretty kick ass, keep up the good work!  (84)
Its already pretty awesome. Maybe block facebook haha (85)
Thank you! (86)
You are doing a very good job (87)
Love it! (96)
Quiet study rooms really make my studying a lot easier, appreciate the designated space a lot. (20)
Keep it open! We need funding for things like this. (22)
Good job! (24)
Very great environment keep it up! (136).
It’s all good. (25)
The library is a great place for me to get my work done. (27)
Thank you for your dedication! (31)
Everything is slick. I didn’t know you can borrow iPads from the library? (32)
The library is a great place to do homework and to study without having any distractions. (33)
I find the library a helpful environment to complete my work and find a lot of information. (34)
I usually come to use the Quiet Rooms. When I do come to use the services provided by the library I am
satisfied. Personally, I think this place serves its purpose greatly! (35)
The library is quite nice. I am able to be very productive there. (42)
Keep up the good work (108)
Thank you again. I hope you have a nice day (109)
Thank you (110)
Library is awesome! (112)
The staff are really helpful when trying to find a book. (43)
The staff are helpful and have many tables to study. (44)
It’s all good (63)
The library is very helpful for my school work. The staff is very helpful and nice. (45)
The library staff is doing a fantastic job. Keep up the great work!! (46)
The library is an essential part of my study routine (125).
This library is very useful, and I get the information I need. Staff is very helpful, and always available; that is
amazing (126).
Love it! So useful (66)
You guys rock. Keep rocking (100)
The staff is polite, friendly, and helpful. I usually bring my own computer, but when I forget it, I can always
find a computer to get my work done on. (49)
I don’t really have a problem with anything library-wise; it’s pretty satisfying. (38)
Thank you! (50)
Keep doing what you’re doing. (53)
I love the library: physical space, personnel, concept, resources- the whole shebang. (56)
This library is very useful, and I get the information I need. Staff is very helpful, and always available; that is
amazing (126).
The library is great! (123)
Obtain more up-to-date books. You guys have some cute librarians. Keep it up! (57)
Excellent knowledge and assistance available (91)
Good service (93)
I really like this library. I find it very useful (94)
The best library staff and my peers and I salute them. School is a trying experience and access to information
essential to scholastic success is purveyed here with the utmost of care and understanding. Thanks!!!
Everyone in the library!!!  (61)
More books for classes, only one book for class and always checked out, more copies would be great.
Bathroom-men’s is nasty. Stay open longer- weekends would be great! Library staff has always been very
helpful and nice! (70)
Great job. Awesome job. Need newer computers though. Great job on getting ipads. (116)
Yay learning!!! (117)
Library staff has always been helpful. I always get my homework or quizzes done in the library. (119)
Five stars; would library again (120)
Negative Comments
Hit or miss with library staff / student workers. Almost always they are unfriendly. I feel like I am always
doing something wrong when I inquire about checking books out. Putting books in the wrong spot. Started
going to the SC library for book-related inquiries. (3)
Sometimes the Librarians are short with their words and rude which makes it hard and awkward to approach
them. (13)
Some staff members are rude and have a bad attitude (107)
Library staff can be rude at times when borrowing a book (90)
Comments on Library hours
I wish it was open longer. (51)
It will be nice if you are open on Saturday to study (133).
The library should have more availability on Fridays and weekends. (7)
More noise enforcement such as talking, cell phones…electronics. Reserve fines are too steep. Need selfcheckout machine! Later hours would also be better. (30)
Library should be open on Fridays, it’s a very useful place to work and get things done. (8) Maybe open an
hour earlier at 7:00 am. (12)
I would truly benefit from extended hours and natural lighting (62)
Can’t get my laptop on the wi-fi even though I have an account. It’s hot in the library. Would like better
temperature regulation and more hours (128).
Just wished longer hours on Fridays but I understand that is due to budget cuts (69)
More books for classes, only one book for class and always checked out, more copies would be great.
Bathroom-men’s is nasty. Stay open longer- weekends would be great! Library staff has always been very
helpful and nice! (70)
I will like the library to have extended hours. I am a student that work and goes to school needs a quiet place
to study like the Cabrillo library. Maybe opening on Sunday like the Math Learning Center (88)
Computer-related comments
More computers please! (118)
Maybe add more printers to the express printing station… so we don’t keep jamming them (83)
There’s a wall where the outlets don’t work. It’s near the computers on the back of the library where the
brick wall is. (Left side on brickwall) (82)
Too loud on the main floor, and use of tables and computers are limited. (6)
Have some computer workstations (MACs) available for work in the digital media classes (adobe cs6 suite
installed) (101)
Unable to listen to the class “lecture” on itunes on regular computers and need to use larger computers (99)
Printing is hard when busy, more computers would be nice. Yes on 30! (97)
More computer stations, I often can’t find a computer to study and print homework (89)
Get more computers (95)
Sometimes the laptops are egregiously slow. The library staff is awesome!!! (2)
If I don’t find a computer I get a laptop! They come in handy, thank you. (4)
When using a comp. here very bad, slow! & not nearly enough. (5)
The library has iPads?! Also, sometimes when I try to use my own computer, it’s hard to get a wireless
signal. Great resources, though, thank you! (19)
This is the first time I have used the computer and the library and was glad I did to study- Thank you. (21)
Enable wireless printing so if you have your own laptop you do not need to move data (124).
Everything is slick. I didn’t know you can borrow iPads from the library? (32)
The internet rarely works from personal laptops. (23)
I wish there could be more computers to use, and also the study rooms have 1 person in there and when an
actual study group wants to come in, it’s occupied by only one person. (28)
More laptops or duplicates of books, enough for everyone to check out (130).
Better wi-fi you sometimes lose signal (127).
Can’t get my laptop on the wi-fi even though I have an account. It’s hot in the library. Would like better
temperature regulation and more hours (128).
Needs more computers- that’s about it. (29)
New user computer networking causes trouble sometimes. (36)
The maximum wait time for a computer has been 10 min.- rarely a wait at all. (37)
There are always a lot of people here and using computers. (47)
Wish there would be more computers so others can work and most of the time I see students on Facebook
chatting or just surfing the web. (58)
Students shouldn’t be able to use computers for recreation. Ie: facebook, music videos, anime. If students
need to print on a time schedule they are held up by people screwing around on the computers. Computers
are for coursework (65)
Updated software (e.g. web browsers) would be great! (64)
More computers would be good- maybe in the study area upstairs. (59)
The internet is very slow (104)
Great job. Awesome job. Need newer computers though. Great job on getting ipads. (116)
When the library is crowded people who are using the computers for non-school related things should be
kicked off (111)
The library is fine as is. The new computers are a bit annoying, but nothing really needs to change. (60)
The staff is polite, friendly, and helpful. I usually bring my own computer, but when I forget it, I can always
find a computer to get my work done on. (49)
I would love to have Mac computers in the library, or just better key boards. (41)
The Wi-Fi stops working unexpectedly! (55)
Have internet available to tutors or others utilizing the library services. As I am not a Cabrillo student (I
attend UCSC) I cannot use wi-fi and it limits my students and I when so few computers are rarely available
(132).
More ipad rentals would be awesome (71)
Computers hard to find between 10 am and 3 pm. Similarly work stations and study rooms. (14)
Study Rooms
Quiet study rooms really make my studying a lot easier, appreciate the designated space a lot. (20)
I really enjoy the quiet rooms, use them every day. You guys should sanitize the tables at least weekly. (26)
I wish there could be more computers to use, and also the study rooms have 1 person in there and when an
actual study group wants to come in, it’s occupied by only one person. (28)
Computers hard to find between 10 am and 3 pm. Similarly work stations and study rooms. (14)
Study rooms should have signs asking that groups with less than two people (one person) not use them. (68)
We have a large study group for a class every day after class. It is 5-10 people every time. We should be able
to reserve a room. (73)
We have a large study group for a class every day after class. It is 5-10 people every time. We should be able
to reserve a room. (74)
We should be able to reserve a room. Our study group meets every Monday and Wednesday at 10:30am and
we are 5-10 students (75)
Sometimes study rooms get very loud. Makes it hard to study. (80)
Building issues
I really enjoy the quiet rooms, use them every day. You guys should sanitize the tables at least weekly. (26)
Too loud on the main floor, and use of tables and computers are limited. (6)
More noise enforcement such as talking, cell phones…electronics. Reserve fines are too steep. Need selfcheckout machine! Later hours would also be better. (30)
It’s hot in the library. Would like better temperature regulation and more hours (128).
I would truly benefit from extended hours and natural lighting (62)
Wish you could access a bathroom from inside the library. Also, more copies of reserve books would be nice.
(72)
More seating area (79)
Miscellaneous suggestions/comments
There are always a lot of people here and using computers. (47)
The fees for late books are pretty steep, a reduction on that would really help those who really dive into the
books. (67)
Books from classes should have more availability so we can take it home for a day for example. (54)
Have more textbooks on reserves; allow more textbooks to be borrowed overnight. (15)
More laptops or duplicates of books, enough for everyone to check out (130).
I enjoy coming to the library to study. I only wish there was more regulation on “proper” library etiquette.
Sometimes its hard to study because so many people are just hanging out and talking. It would be helpful if a
staff person could walk around and help keep the socializing to a minimum (114)
Wish you could access a bathroom from inside the library. Also, more copies of reserve books would be nice.
(72)
More noise enforcement such as talking, cell phones…electronics. Reserve fines are too steep. Need selfcheckout machine! Later hours would also be better. (30)
More books for classes, only one book for class and always checked out, more copies would be great.
Bathroom-men’s is nasty. Stay open longer- weekends would be great! Library staff has always been very
helpful and nice! (70)
Halloween decorations? (103)
Finals and midterms are the busiest times (115)
PLBTT (92)
It would be cool to digitalize all Cabrillo’s books and make them available online for students (121)
Too loud on the main floor, and use of tables and computers are limited. (6)
Don’t really affiliate myself with the librarians. (17)
The fees for late books are pretty steep, a reduction on that would really help those who really dive into the
books. (67)
They should let us eat in the ___ table (131).
Let us eat upstairs where there are no computers please (134).
Don’t have much to suggest. I like coming here to do my homework because it is quiet and easy to focus.
(40)
Keep doing surveys like this so you can get better feedback from students (113)
Allow food!! (122)
Power to the people. (52)
No comments. (39)
It’s fine. No better or worse than any other library I’ve been to. (48)
Needs more cowbell! (no, really, though, it’s fine the way it is) (98)