Aberdeen City Council May 2007 Contents Page Introduction i 1. The aims, nature and scope of the inspection 1 2. What are the challenges for the Council? 1 3. How good are attainment and achievement of children and young people and how well are they supported? 3 4. What impact has the authority had in meeting the needs of parents’ carers and families, staff and the wider community? 15 5. How well is the authority led? 21 6. What is the Council’s capacity for improvement 28 Appendices Appendix 1 – Quality indicators – Core 32 Appendix 2 – Performance Information 33 Introduction The education functions of each local authority in Scotland were inspected between 2000 and 2005. A second cycle of inspections began in 2006, taking a proportionate approach using the findings of the original inspection and other information subsequently available. Section 9 of the Standards in Scotland’s Schools etc. Act 2000 charges HM Inspectorate of Education (HMIE), on behalf of the Scottish Ministers, to provide an external evaluation of the effectiveness of the local authority in its quality assurance of educational provision within the Council and of its support to schools in improving quality. Inspections are conducted within a published framework of quality indicators (Quality Management in Education 2) 1 which embody the Government’s policy on Best Value. Each inspection is planned and implemented in partnership with Audit Scotland on behalf of the Accounts Commission for Scotland. Audit Scotland is a statutory body set up in April 2000, under the Public Finance and Accountability (Scotland) Act 2000. It provides services to the Accounts Commission and the Auditor General for Scotland. Together they ensure that the Scottish Executive and public sector bodies in Scotland are held to account for the proper, efficient and effective use of public funds. The inspection team also includes Associate Assessors who are senior members of staff currently serving in other Scottish local authorities. These include Associate Assessors with expertise in psychological services. 1 Quality Management in Education 2 (HM Inspectorate of Education 2006) is a framework of self-evaluation for Local Authority Education Services. i 1. The aims, nature and scope of the inspection HMIE inspects the education functions of all 32 Councils within Scotland as part of its commitment to inspect and report on the quality of education and to help secure improvement. HMIE reported on the first inspection of Aberdeen City Council in February 2004. In the period since the publication of this report HM Inspectors have worked with senior officers of the Council to monitor progress on the main points for action arising from the 2004 report. This report refers to the progress the Council had made on the main points for action contained in the original inspection report. During the inspection HM Inspectors visited the neighbourhoods of Torry and the West End to sample the impact of the work of the authority. The inspection included the evaluation of the quality of educational psychology provision in the City. In agreement with the Chief Executive, the Best Value (BV) audit of the Council ran in parallel with the HMIE inspection. The findings of the BV audit are reported in Aberdeen City Council: the Audit of Best value and Community Planning. 2. What are the challenges for the Council? Context In economic terms, the City continues to have a strong energy industry and a buoyant modern economy, reflected in low unemployment rates. However, there are wide variations in standards of living, with areas of affluence sitting alongside areas of significant disadvantage. Aberdeen is a City of cultural and ethnic diversity which is experiencing significant inward migration. As well as the overall decline in the population and in young people, Aberdeen City is also projected to have an increasingly ageing population. These will place new pressures across services. The Council’s Education Service faces a number of particular challenges including closing the attainment gap between high and low achieving pupils and managing school capacities, particularly in the primary sector. Elected members and staff in all services were addressing these through a strong commitment to integrated working the development of neighbourhood networks of service providers and a major review of school accommodation. Aberdeen is the seventh largest council in Scotland with a population of 203,370 in 2005. The population had decreased by 4.2% since 2000 and was projected to fall by around another 6% in the period to 2014. The anticipated decline in the overall population and the projected decrease of 23% in the number of young people below working age are greater than the national average. This decline will affect the school population, particularly the primary sector which accounts for over three-quarters of the overall expected decline. This will place considerable pressures on the management of school capacities. The Council had undertaken a review of school accommodation known as the Reorganise, Renovate and Rebuild (3Rs) project. This project demonstrates the beginning of a more systematic approach to managing the school estate. 1 Aberdeen has been the operational base of the North Sea oil and gas industry for the last 28 years. Other major employment sectors in the City are retailing, finance and business, education, health and government services. The oil industry is expected to remain a major sector within the City’s economy. Average earnings are 8% higher than those for Scotland as a whole and Aberdeen’s unemployment rate of 1.9% has been below the national average for many years. Across the City there are wide variations with unemployment rates in some areas having more than three times the City average. Some electoral wards have more than 40% of children living in households dependent on income support. The neighbourhoods of Torry and the West End differ markedly in terms of their social and economic advantages. In 2006, the overall free meal entitlement (FME) rate of 18.7% in primary schools was close to the national average but below that of comparator authorities 2 . The rate of 11.3% in secondary schools was below both the national average rate of 14.6% and that of comparator authorities. Across the City, the FME figures ranged considerably. The City has two universities and a further education college which attract a substantial number of foreign students and their families. The wide range of nationalities and first languages contributes to the diversity of the population. Over 65 different nationalities and 52 languages are found amongst pupils attending Aberdeen City schools. Political and organisational structure In 2001, the Council introduced an ambitious programme of reform to develop a culture of customer-focused service delivery. This programme was allied to a commitment to streamline services and create joined-up service delivery close to citizens in neighbourhoods. A radical restructuring would see a reduction over time in the number of departments and the integration of services at a neighbourhood level. Following the local elections in 2003, the Council’s administration changed from a Labour administration to a Liberal-Conservative coalition. In 2005, the Chief Executive and elected members judged reform was not taking place quickly enough. Six new corporate directors were appointed between August 2005 and February 2006. The inspection was taking place at a key point in time during the Council’s change programme and there had been a considerable number of new officer appointments at second and third tier level. In 2001, the Council initiated a series of structural changes which were set out in the community plan Aberdeenfutures. Major changes to the structure included reducing the number of departments from the previous 14 to ten with a commitment to further rationalise to six services. In August 2005, the decision was made to move to the six services as envisaged in 2001. These six services were each to be headed by a corporate director and comprised three services aligned to a designated area of the City and three services aligned to the functions of Strategic Leadership, Continuous Improvement and Resources Management, respectively. The three directors of neighbourhoods would each have operational responsibility for one of the administrative areas known as North, South and Central. At the time of the inspection the full Corporate Team was in post, but some had been only recently appointed. 2 2 The term ‘comparator authorities’ refers to the group of education authorities which are comparative to each other in terms of socio-economic and demographic factors. Each neighbourhood director was supported by three Heads of Service, one of whom, the Head of Culture and Learning was responsible for the operation of the Education Service in his/her area. In order to move services closer to the local community, the Council had created 37 local neighbourhoods. Local people were consulted and engaged on what constituted a local neighbourhood and each neighbourhood had been supported to develop a neighbourhood community action plan (NCAP). These NCAPs contained the key issues that were important to local communities and were envisaged as the building blocks for service delivery. Educational establishments were not yet fully engaged in the neighbourhood community action planning process and were unclear how their service improvement plans related to NCAPs and how their associated school groups (ASGs) linked to the relevant local neighbourhoods. 3. How good are attainment and achievement of children and young people and how well are they supported? Overall performance in this area showed strengths, which outweighed weaknesses. The quality of outcomes achieved by learners in Aberdeen City and improvements in their performance varied across, and within sectors, and was adequate overall. Performance on some key indicators, such as the rates of exclusions and the percentage of leavers who were cared for at home gaining basic qualifications, were weak. The impact of authority work on the experiences of learners also varied and was adequate overall. Pre-school The education authority’s impact on pre-school provision and the outcomes achieved were adequate overall. In most pre-school centres inspected over the last three years the outcomes for children were good or very good in most centres. There was a poorer pattern of provision in a number of key areas in 2005/2006. Across the sector, there was a strong sense of joint working to support children and a shared commitment to very young children and their families. The Aberdeen Childcare Partnership offered very clear strategic direction and strong support for the development of early education and childcare services in the voluntary and private sector. In contrast, local authority providers received a low level of support and there were limited quality assurance arrangements in place. This limited the evidence that was available to demonstrate impact across the authority. The Council had recently approved a Strategy for Early Years and brought together an integrated policy and planning team to bring coherence to the sector. The Aberdeen Childcare Partnership had developed a range of services for children and their families. The very successful and nationally recognised Family Information Services (FIS) offered a comprehensive range of information for parents/carers and professionals looking for childcare services. It included accessible and helpful information to support parents of very young children, and family support arrangements for parents with more vulnerable children with complex needs. Pre-school services were included in a number of authority-led initiatives such as race equality, health promoting schools, arts in education and physical activity programmes. 3 Family learning initiatives such as Challenge Dad, run through community learning and development (CLD), helped parents to better support their children’s learning. The Parents as Early Educators Project (PEEP) promoted parents’ awareness of children’s very early learning and development and supported them in developing children’s self-confidence and self-esteem. There were some examples of positive links with social work, health professionals and educational psychologists. Children with additional support needs were identified early and supported by specialist staff. Inspections of pre-school centres in the previous three years indicated that provision for pupils with additional support needs was good or very good in most centres. Children’s success and confidence in learning were benefiting from planned inputs from staff leading physical activity and arts initiatives. However, there were no City-wide early literacy or early numeracy programmes at this stage. As a result, there was no consistency of curriculum provision and limited quality assurance mechanisms for the authority to evaluate areas where they were adding value. In the period from February 2004 to November 2006, inspections of pre-school centres showed that they generally performed well. Children were found to be making good or very good progress in key areas of development and learning in most centres inspected. Leadership was similarly evaluated as good or very good. The quality of children’s progress in physical development and movement was a notable strength. The pattern of provision was considerably weaker in 2005/2006. The quality of leadership was weak in almost a third of centres. Other aspects identified as weak in almost a quarter of centres were the quality of children’s progress in developing communication and language, expressive and aesthetic development, meeting children’s needs, assessment and record keeping and recording. The authority had very recently established a new post of Strategist within an Early Years Service structure, which aimed to bring together a range of services for young children and their families. It was too early to assess the impact of these arrangements. A revised Early Years Admissions Policy had been implemented in the current year to support vulnerable children and their families through new arrangements for full day care. This had not been fully costed and the Council was anticipating revisions to the policy. 4 Features of good practice: Family Information Service Aberdeen’s Family Information Services (FIS) was run by the Childcare Partnership. It offered a comprehensive range of information for parents/carers and professionals looking for childcare services, pre-school information and advice to support more vulnerable children with complex needs. A dedicated support team kept the information relevant and up to date and inspired confidence in those who accessed the service. FIS provided electronic access to information about children’s services for both parents/carers and professionals which helped to raise awareness about the range and availability of locally-based provision. The information available included family support, advocacy and services for children with additional support needs. The service was flexible and not only provided web-based information but could be accessed through the telephone helpline and by satellite sites in family centres. The resource had been very well used and monitored. Seventy percent of enquiries were from parents/carers and 40% of all enquiries were for advice and support. Aberdeen City had seen annual increases in the number of families accessing childcare services and pre-school places. FIS was awarded the National Association of Information Services Quality Award in 2006 for the second year, the only information service in Scotland to have been given such an award. More detailed information is available at www.hmie.gov.uk. Primary schools The authority’s work was having a broadly positive impact on learners in primary schools. Provision was adequate overall. It included a range of activities to promote pupils’ health and fitness and develop their involvement in dance and musical activities. Most pupils were achieving national levels of attainment in reading and mathematics and the majority were achieving these in writing. There had been a small improvement in pupils’ attainment in mathematics, but no trend of improvement in reading and writing. The authority had not met its own targets for improving attainment in mathematics, reading and writing. Evidence from school inspections showed that most schools were achieving good standards of attainment in English language and mathematics. In almost all schools inspected, the quality of teaching was good or better. In just under half of the schools, the quality of self-evaluation was weak. The number of days lost due to exclusions was well above national averages. The authority had developed a number of effective initiatives to promote pupils’ wider achievements in primary schools, in line with the four capacities outlined in Curriculum for Excellence 3 . These initiatives included the University for Children and Communities. This project engaged over 200 primary pupils who took part in a wide range of learning, cultural and sporting activities. There was a strong emphasis within the project on developing pupils’ confidence and self-esteem, and on the promotion of skills for lifelong learning. A promising initiative, The Reading Bus was designed to improve pupils’ enthusiasm for reading. It was still at an early stage of development and had yet to have significant impact. A helpful Family Learning Initiative in eight primary schools involved parents, home school teachers and family workers collaborating. The authority’s evaluation of the project found 3 The Curriculum for Excellence programme outlines the purposes and principles of the curriculum 3-18 to provide a framework within which improvements to Scottish education can and should be made. 5 evidence that pupils involved had improved their reading skills by the end of P1. However, progress had not been sustained at the end of P3. Most pupils achieved appropriate national levels of attainment in reading and mathematics and the majority achieved these levels in writing. The authority had not met its own targets to improve pupils’ performance in these key areas. Pupils’ attainment in mathematics had risen slightly from 77% to 80% in the period from June 2003 to June 2006. There had been no trend of improvement in the attainment of primary pupils in reading and writing. Inspections of primary schools in the period October 2003 to November 2006 showed a number of strengths. The quality of the teaching process was good or better in almost all schools. Climate and relationships, expectations and promoting achievement, equality and fairness, and partnership with parents were strengths across schools. Pupils’ attainment in English language and mathematics was good or very good in most schools. There were a number of weaknesses identified. In just over a third of schools, pupils’ needs were not met effectively. In just under half of the primary schools inspected, arrangements for self-evaluation were weak. The authority had worked effectively with staff in primary schools to bring about improvements in response to the main points for action identified within inspection reports. In all follow-through visits to primary schools, HM Inspectors found progress overall to be good or very good. Attendance levels remained consistently in line with those for comparator authorities and nationally. The authority had not been successful in lowering the number of exclusions of pupils from primary schools. The rate of exclusions had almost doubled from 19 pupils per 1,000 in 2004 to 31 pupils per 1,000 in 2006. These rates were significantly higher than those of comparator authorities and nationally. Staff within the authority offered pupils in primary schools effective opportunities to fulfil their potential in a range of areas. Pupils across the City were successfully involved in enterprise activities and health promotion to improve their creativity and fitness and wellbeing respectively. At one primary and secondary school, pupils were offered the opportunity to learn through the medium of Gaelic. The authority effectively promoted pupils’ involvement in cultural activities including music tuition, story telling and traditional dance. These were impacting positively on pupils’ awareness of Scottish culture. 6 Features of good practice: An integrated approach to physical activity and sport Aberdeen City was committed to keeping children and young people active and healthy and to encourage engagement in physical activity and sport. This commitment had been taken forward successfully by key groups within the City working together. These included the sports development team, health and active school coordinators, physical education staff, the outdoor education team and volunteers. Children and young people had access to a wide range of free sporting activities through after-school and holiday programmes. Uptake had been strong and children had been actively engaged in purposeful activity in their holiday time. Talented performers were directed by the sports development team into local clubs and some, to support through the Grampian Institute of Sport. Aberdeen City Council was the first council in Scotland to pilot the Young Sports Leader award in St Machar associated school group (ASG). Over 300 primary pupils achieved this award which prepared them to lead playground games at lunchtimes with younger pupils. Sixty secondary aged pupils achieved different levels of Community Sports Leadership Awards in 2005/2006, including the advanced award. The awards enabled pupils to lead coaching sessions in the community under supervision and encouraged volunteering in sport. An impressive number of learners across the sectors benefited from well-planned and valued opportunities in a range of outdoor education activities which helped to develop respect, challenge, responsibility and teamwork. Other benefits to children and young people included increased levels of fitness, performance and motivation as well as a practical understanding of learning in cooperative and competitive settings. More detailed information is available at www.hmie.gov.uk. Secondary schools The authority’s impact on and outcomes for learners in secondary schools was good overall. By the end of S6, schools were performing slightly above the national average and the average for comparator authorities at Level 6 4 . They were clearly above these levels for basic awards in English and mathematics and one or more award at Level 7. Performance was less strong at S1/S2. Inspections of secondary schools over the past three years up to January 2007 identified consistent strengths in a number of areas including climate and relationships. Leadership was good in all schools inspected but learning and meeting pupils’ needs were more mixed. The overall quality of attainment at all stages varied across schools and self-evaluation was generally weak. The rate of pupil exclusions from secondary schools had increased significantly and the rate of teenage pregnancies had also increased and was well above the national average. The promotion of wider achievement in the arts and sports, as well as enterprise in education and health promotion had met with high levels of success. 4 Scottish Credit and Qualifications Framework (SCQF) Levels: 7: Advanced Higher at A-C/CSYS at A-C 6: Higher at A-C 5: Intermediate 2 at A-C; Standard Grade at 1-2 4: Intermediate 1 at A-C; Standard Grade at 3-4 3: Access 3 cluster; Standard Grade at 5-6. 7 By the end of S2, a majority of pupils reached appropriate national levels of attainment in reading and mathematics and about half of them achieved them in writing. The proportion of pupils who achieved appropriate levels of attainment in reading had been steady for the last three years. In 2006, performance had improved in mathematics and declined in writing. The authority had exceeded its targets for reading in session 2004/2005 but had not met them in writing or mathematics. No City-wide targets had been set for sessions 2005/2006 or for 2006/2007. The authority had identified target-setting and performance at 5-14 as areas for improvement. Overall performance in national qualifications was good. The authority performed broadly in line with the national and comparator averages for all indicators by the end of S4 and S5. By the end of S6, it was clearly above them for basic SCQF Level 3 in English and mathematics and for one or more award at Level 7. By the end of S4, the proportion of pupils achieving five or more awards at Levels 3 and 4 had fallen slightly in 2006 but was still broadly in line with the national and comparator averages. The proportion gaining five or more awards at Level 5 had remained relatively steady for the last three years but had moved to above the national average in 2006. In 2006, the percentage of pupils at the end of S4 achieving five or more awards at Level 3 and 4 had fallen slightly. There had also been a slight decline in the percentage gaining three or more awards at Level 6 by the end of S5. Attendance in secondary schools was above the national and comparator averages over the three years from 2004 to 2006. The rate of exclusions from secondary schools had increased significantly between 2004 and 2006 and was now above the national average but below that for comparator authorities. In the period from February 2004 to January 2007, HMIE published inspection reports on four secondary schools. Performance was variable overall. Leadership and the quality of teaching was good in all four schools. The quality of pupils’ attainment varied across all stages in the four schools inspected. Aspects identified consistently as good or very good included the structure of the curriculum, climate and relationships, pastoral care and partnership with parents. The quality of pupils’ learning and the extent to which their learning needs were met varied from weak to good. Self-evaluation was identified consistently as an area for improvement. In 2002, the authority issued guidance on curriculum flexibility and devolved decision-making to individual schools. Schools varied in their responses. There was evidence of some very good work in individual schools to provide vocational options but provision at Access, Intermediate 1 and Intermediate 2 at S3/S4 was limited. The authority’s approach to inclusion was not yet having a significantly positive impact on the attainment of the lowest attaining 20% of pupils. Results for this group of pupils in external examinations showed no evident trend in improvement. The authority had made a promising start working with Aberdeenshire and The Moray Councils to take forward Curriculum for Excellence across authorities and sectors. A steering group had planned seminars on Curriculum for Excellence which had been well received by schools and authority staff. A City-wide approach was required across other key aspects of the curriculum and the authority had already planned to undertake important work in areas such as behaviour 8 management, learning and teaching and quality assurance. It will be important that this work is finalised in order to ensure consistency of impact on pupils’ experiences across schools. The promotion of important aspects of achievement, including arts education, enterprise in education, sports and outdoor education and health promotion was a considerable strength. The arts education team, through a series of imaginative events and projects such as the Aberdeen Storytelling and Theatre Festival, had had considerable successes in engaging many secondary pupils in developing their skills in art and design, dance and drama. Outdoor education staff worked very effectively with schools and negotiated a series of programmes covering outdoor pursuits and more generic skills. These included some successful programmes which helped to build the confidence, self-esteem and team skills of pupils experiencing behavioural and emotional difficulties. The authority had recently received national accreditation for its Health Promoting School Accreditation and was committed to ensuring that schools were improving this aspect for the benefit of pupils. The authority had been slow in ensuring the benefits deriving from the national agreement A Teaching Profession for the 21st Century 5 were coming through to schools. At the time of the inspection, business managers were being interviewed and secondary schools had not yet benefited from additional support staff. A number of teachers reported difficulties in attending continuing professional development (CPD) events because there was no class cover available. Within the authority’s scheme for the review of middle management posts, schools were to submit their own plans, subject to specific criteria, for approval by the authority. Some schools had either not yet agreed their plans or had approval for them. Overall, pupils were positive about the education they received. Questionnaire returns from pupils during inspections indicated that almost all thought that teachers expected them to work as hard as they could. Most believed that at least one teacher knew them well, that teachers explained things clearly and that staff were good at dealing with bullies. 5 A Teaching Profession for the 21st Century – Scottish Executive, January 2001. 9 Features of good practice: Enterprise in Education The authority had considerable success in responding to Determined to Succeed 6 and developing enterprise in education across the sectors, engaging pupils in many and diverse ways of developing their enterprise skills. Every school had established at least one partnership with a business or enterprise agency which supported pupils’ enterprise skills and vocational awareness. This encouraged schools to network with other businesses/agencies and many established a wide range of links. All pupils at P7 were involved in Tomorrow’s Inventors - a business game in which an Aberdeen school was overall winner two years ago and another was the winner of the presentation category last session. In partnership with Careers Scotland, S2 pupils in every school participated for half a day to learn about a range of careers that did not involve university education. This helped pupils to value vocational education and to think more broadly about the range of careers open to them. Strong partnership arrangements with Aberdeen College, the two universities, community and learning development and the voluntary sector had impacted positively on pupils’ motivation and achievement through opportunities to pursue vocational options and subjects such as psychology, philosophy and sociology. A recent publication, circulated across the City, provided many examples of innovative practices in individual schools which ensured that good practice was shared and disseminated. More detailed information is available at www.hmie.gov.uk. Children and young people with additional support needs The education authority was committed to the promotion of inclusive practices. There were a number of examples across all sectors of well-organised arrangements for identifying the needs of children and young people who were experiencing learning difficulties or presenting behavioural problems. Nonetheless, there was considerable scope for addressing their needs more effectively and for collating data across the authority. The overall quality of progress of pupils with additional support needs in specialised units, integrated into mainstream primary and secondary schools, was very good. The authority had undertaken extensive preparation and staff training for the implementation of The Education (Additional Support for Learning) (Scotland) Act 2004 (ASL). There were important weakness in aspects of support for pupils with social, emotional and behavioural difficulties and of provision for children in care. The education authority needed to develop a comprehensive strategy on meeting the needs of children and young people who presented social, emotional and behavioural difficulties in order to guide practice and provide a benchmark for quality assurance. The move to an integrated Children’s Service, which brought together education and social work was a good step forward. Overall, the impact on, and outcomes for, pupils with additional support needs was adequate. There were good examples of schools providing a variety of well-considered approaches to ensuring effective support to pupils with additional support needs. These included one-to-one counselling, early intervention strategies and collaborative work with family-liaison officers. The authority and schools recognised the importance of promoting the wider achievements of children and young people through their participation in a 6 Determined to Succeed – Scottish Executive, 2002. 10 commendably wide range of activities. They had responded positively to pressures to meet the needs of immigrant pupils with English as an additional language (EAL). The significant increase in the numbers of migrant children was causing additional pressures on the small EAL team and some individual schools. In the period September 2003 to September 2006, HMIE inspected 11 special units in primary schools and four in secondary schools. The overall quality of provision and the progress of pupils had been good or very good. The provision for primary pupils with specific learning difficulties, delivered in the base of one school, was very good. The work of one of the language units was very good overall. In another school, the contributions of EAL teachers were inspected and evaluated as good overall. The authority had a number of special schools catering for children and young people with a wide range of additional support needs. It had made some changes in special school provision and had plans to make further changes although final decisions on future developments had still to be announced. The authority was not collecting data to track evidence of improvement in progress and achievements in special schools. Senior managers within the authority did not give sufficient attention to tracking achievement in relation to targets set within individualised educational programmes (IEPs) or to attainments gained by pupils in National Qualifications at Access levels. The authority had organised imaginative events on additional support needs and on diversity and inclusion for the purpose of raising awareness and enabling young people to have their opinions heard. A successful pupil conference on inclusion and diversity in Aberdeen City schools was held in October 2006. The authority had also made significant progress in the implementation of ASL. A Coordinated Support Plan Monitoring Group had been established and was focusing on developing clear criteria for the opening of coordinated support plans. The Educational Psychology Service and other professionals had made a strong contribution to developing and supporting the authority’s comprehensive policy on additional support needs. 11 Features of good practice: The implementation of The Education (Additional Support for Learning) (Scotland) Act 2004 (ASL) The authority had a well-planned, strategic approach to raising awareness about legislation concerning additional support for learning. A policy officer, supported by staff from the Educational Psychology Service, provided high quality training for staff at all levels across the authority. Implementation, built on extensive consultation, awareness-raising and training of staff, helped stimulate thinking and debate on the Act. Pupils had been involved in the planning of a well-attended pupil conference on inclusion and diversity which helped to raise their understanding and awareness of the needs of pupils with additional support needs. Parents were kept up to date through the widespread distribution of a national parents’ guide on additional support needs. The Educational Psychology Service played a lead role in the development of procedures for resolving disagreements which supported staff in schools to work effectively with parents and carers to resolve any disagreements at an early stage. As a result of these strategies, staff reported that they felt well supported and had a good understanding of the requirement of the Act and its implications for their current and future practice. More detailed information is available at www.hmie.gov.uk. The education authority had made considerable progress towards ensuring that pupils with additional support needs or disabilities were treated equally and fairly. It had ensured that all schools received training in, and had carried out an audit on disability access. It also had made good progress with modifications to establishments and had increased resources to help young people with disabilities to access buildings and the curriculum. The authority had extended provision in secondary schools for children with autistic spectrum disorders. In line with the Getting it Right for Every Child agenda it had made a promising start in the Dyce area on an integrated assessment framework. This pilot project provided a wide range of information on assessment strategies to enable pupils, families and professionals to know more about current developments. The authority, in conjunction with other north-east of Scotland authorities, had clear child protection guidelines which were currently being updated. It had taken appropriate steps to inform schools about matters relating to child protection and to prepare them for future child protection inspections. There were significant weaknesses in provision for pupils experiencing social, emotional and behavioural difficulties, including looked after 7 children. The rates of exclusion in both primary and secondary schools had increased significantly between 2004 and 2006 and at a much greater rate than for comparator authorities and Scotland as a whole. The authority had one secondary special school catering specifically for pupils with social, emotional and behavioural difficulties. The findings of a recent inspection highlighted major weaknesses in provision for this group of vulnerable young people. The length of the school week was too short and links with pupils’ associated mainstream secondary schools were weak. In addition, the quality of pupils’ attainment was evaluated as weak and the quality of the curriculum, leadership and self-evaluation were all unsatisfactory. 7 The term ‘looked after’ in this report includes all children looked after or looked after and accommodated by the Council. 12 The authority was placing a high number of children and young people with additional support needs into residential settings across Scotland. It had set itself a target of a 10% reduction each year in the number of children who were looked after outwith the north-east. This target had not been met. Many young people were placed in residential schools far from their homes and at considerable cost to the authority. The percentage of learners from care, at or away from home who had gained at least one qualification at SCQF Level 3 or above was slightly higher than national averages. Those children who were cared for away from home attained better than those who were cared for within the authority. Steps should be taken to monitor and improve the quality of educational support provided to looked after children who were cared for at home. Features of good practice: Person-centred planning in schools The Educational Psychology Service played a significant role in introducing the use of person-centred planning in schools. Together with teachers, they made effective use of this approach to ensure that children and young people were fully involved in decisions about their progress and learning. Staff consulted with pupils on matters relating to their education which helped to keep pupils at the centre of forward planning. Children and young people were actively involved in assessment procedures which empowered them to influence appropriate next steps in learning. Staff used attractive and informative posters on giftedness to focus discussion on pupils’ roles, preferences, skills and talents. Educational psychology staff led continuing professional development (CPD) for teachers and modelled good practice which helped to develop the confidence and understanding of teachers in the approach. Person-centred planning supported teachers to work with pupils who have additional support needs to be actively involved in the reviews of their progress, and placed the pupil at the centre of any assessment, planning and review. More detailed information is available at www.hmie.gov.uk. Community learning and development Overall, the impact of services provided and the outcomes achieved by participants were good. Staff in CLD worked well with partners to deliver a range of effective learning programmes across the City. These included links with the arts education team and local artists to engage young people in issues through artistic and cultural activities. There were good examples of young people being actively supported to participate in decision-making and projects which were engaging harder-to-reach young people. There had been an increase, from a low base, in the number of young people gaining nationally recognised awards and in the number of centres accredited to offer Youth Achievement Awards. Targets set to increase the number of learners in adult literacy programmes were being exceeded. Family learning staff were engaging with a number of adults leading to improvements for both individual learners and their families. There was scope to increase the level of engagement with and impact on adult learners. A recent HMIE inspection report on CLD in the Seaton, Tillydrone and Woodside areas of Aberdeen judged provision to be good overall. Work with young people, adult learners and community organisations resulted in significant positive outcomes for participants and communities. 13 CLD staff provided a wide range of learning opportunities in local communities for children, young people and adults. Some young people were actively involved in decision-making. Youth projects in Mastrick, Torry and Tillydrone encouraged active participation in centre-management groups and a number of local youth forums were in operation in parts of the City. The Aberdeen City Youth Action Committee engaged actively with the Council at a City-wide level, supported by council staff. Children and young people contributed to the planning and organisation of local Planning for Real events in Summerhill, Cults and Culter. These events were examples of schools contributing to NCA planning and the development of neighbourhood networks. Primary 6 and 7 pupils enthusiastically engaged in the planning of the Summerhill event, creating clay models with specialised support from the White Space Arts Team. CLD staff were engaging well with harder-to-reach young people and gave effective support to the recently established lesbian, gay, bi-sexual and transgender (LGBT) youth group. There was scope for increased joint working, particularly with schools to develop this work further. A centrally-based adviser linking with schools ran a very effective training scheme for peer educators at Cults Academy. High numbers of senior pupils had been trained and provided peer counselling and personal development support for S1 pupils. The Torry Youth Project arts and chess programmes were helping targeted young people to improve their behaviour and concentration skills. The Dialogue Youth Information Project (DYIP) effectively supported 15 youth information points across the City which provided relevant information for young people on a range of issues and services. The DYIP worker had recently taken over support for the Aberdeen City Student Forum. This had resulted in an increased awareness by school-based staff of the DYIP and what it had to offer. A recent conference, planned and organised by young people with support from CLD staff, recognised the wider achievements of young people. However, school staff had not been invited losing the opportunity to encourage joint working between CLD and school staff. In a number of youth projects such as the Torry Young Mums group, better exit strategies were required to support the young people involved to move on. The Duke of Edinburgh’s Award was well supported by outdoor education staff and delivered by schools. Meetings had recently taken place between outdoor education staff and those in CLD and schools to refocus some elements of provision towards meeting the needs of disaffected young people. Small numbers of young people overall were engaged in Youth Achievement Awards. CLD staff were making considerable efforts to engage with excluded and vulnerable groups but needed to link more effectively with staff in schools to provide better continuity of support to these young people. The authority worked with a range of adult learners who were positive about the opportunities provided to them. Those adults who were involved in family learning initiatives articulated the benefits to them such as improved communication skills and increased confidence in supporting their children’s learning. Crèche facilities were an invaluable feature of helping participation by parents with young children. The authority provided helpful English programmes to meet the increased demand from the families of Eastern European migrant workers. In recent years, there had been a limited uptake of the Adult Learners’ Week organised by the Scottish Adult Learning Partnership. In the last year, the proportion of adults in Aberdeen City giving up some of their time to help as an organiser or volunteer had shown a downward trend. Similarly, there had been a reduction in 14 the number of new adults joining programmes. CLD staff should put in place more rigorous strategies to monitor and review with adults the programme on offer and their achievements in the selected activities. Overall, CLD offered a good range of services. Better systems were now required to record and monitor the achievements of children, young people and adults in order that officers had a clear overview of trends and were better able to target resources to areas of significant need. Features of good practice: Promoting personal and social development through family learning The authority had been successful in identifying a range of innovative family learning projects which involved parents in actively supporting their children’s learning. Activities included parenting classes, literacy development and a range of self-development activities. Innovative and accessible programmes such as, the Challenge Dad project and I’m a parent get me out of here helped to enrich relationships with children and improve parental awareness of their children’s language and mathematics development. These projects became a springboard for some parents to re-engage in learning, including progression to higher education. Family learning projects encouraged parents to share their knowledge and experience to find solutions. A number of parents progressed from these programmes to voluntary and employment opportunities within schools. Family learning projects were targeted at eight primary schools across the City in areas of multiple deprivation. Research undertaken by Aberdeen City Council showed that children whose parents were participants in family learning had made greater progress in language and mathematics than their peers whose parents were not involved. More detailed information is available at www.hmie.gov.uk. 4. What impact has the authority had in meeting the needs of parents, carers and families, staff and the wider community? Impact on parents, carers and families The authority’s impact on meeting the needs of parents, carers and families was good. Evidence gathered over the previous three years from school inspections showed that parents were generally satisfied with their children’s schools. Relationships with parents were usually good or very good. The authority had undertaken some successful projects to involve families in learning. The findings from the pre-inspection survey of School Boards and Parents’ Associations were more variable and indicated that the authority needed to take further action to strengthen partnerships with them. In follow-up discussions, School Board members and parents of pupils attending special schools outlined major concerns about the quality of contact and communication with authority personnel. Evidence of questionnaires which had been returned during school inspections in the previous three years indicated that parents were generally satisfied with the provision in the 15 schools their children attended. In almost all primary school inspections, partnership with parents, the School Board and the community were found to be good or better. Of the four secondary schools which had recently been inspected, partnership had been very good in three schools and good in one. A number of parents of pre-school and primary-aged children supported children’s learning within schools. Parents involved were very positive about the benefits to them and their children, particularly their improved confidence and self-esteem. Only a small proportion replied to the pre-inspection survey of School Boards and Parents’ Associations. Most who replied agreed that the authority promoted opportunities for pupils to learn about keeping healthy and that different services worked together effectively with the schools. A majority agreed that the authority was having an impact on raising standards of education. Less than half knew about how the authority’s procedures for supporting pupils would be implemented in practice. The education authority had taken appropriate steps to consult and inform parents and families about its plans for improving educational provision. In particular, it had placed an emphasis on informing them about the implementation of legislation relating to additional support needs and on involving them in matters relating to diversity and inclusion. It had given particular attention to promoting race equality including the issuing of cards about declaring schools to be free of racism. The authority had set up reference groups comprising parents, community representation School Board members and officials for all of the 3Rs projects to ensure consultation with parents and the local community. Parents, as well as pupils, chairpersons of School Boards and Parent Teacher Associations, had been actively involved in influencing the design of their new schools. Members of School Boards indicated that there were a range of concerns about relationships with the authority. They did not feel that they were regarded as equal partners and thought that communication between the authority and School Boards had been poor. Parents of pupils at special schools expressed frustration and annoyance about aspects of their relationships with the authority. Significant concerns raised by these parents included poor communication with them, deadlines for providing answers not being met and uncertainty about future provision for their children. A positive development had been the formation of family learning groups led by CLD. These initiatives were clearly focused on social inclusion, with the aim of reaching families who would not normally have been closely involved in schools. Planned activities for parents had included classes on mathematics, language and information and communications technology (ICT). Parents involved in family learning reported increased insight into their children’s learning and were more actively engaged in supporting their children with homework. The authority’s Gaelic development officer supported parents and carers who were interested in Gaelic-medium education. Parents had been supported to work with their children and to gain qualifications in order to sustain the development of this provision. The Educational Psychology Service worked closely with a limited number of parents and families to promote better outcomes for children. It made valued contributions when working with families of children encountering difficulties at the early years stage and at later stages of development. Parents were pleased when educational psychologists consulted them after assessments had been completed and checked with them if what had been 16 observed was normal at home. However, the service did not monitor sufficiently its involvement with families, including levels of parental satisfaction with service delivery. Impact on staff The authority’s impact on meeting the needs of staff was adequate. There was a good range of CPD opportunities for staff across sectors. In particular, the probationer teacher induction programme was a strength. The authority had prioritised leadership CPD opportunities and planned to develop this systematically across sectors. The authority was aware that there were a number of staffing issues having a detrimental impact on key groups of staff. Staff morale was mixed, absence levels of teachers were high and there was a lack of clarity about roles, responsibilities and communication. The Council issued an Employee Opinion Survey in November 2005. Responses alerted senior staff and elected members to a number of significant issues which required to be addressed to take forward the transformation programme. These included low morale amongst staff at all levels, poor internal communication about the Council structure and only a minority of support staff who had received their entitlement to a staff appraisal. The Chief Executive and his team of new corporate directors had taken a number of appropriate steps to address these key findings. They ensured the roll-out of appraisals for support staff which was completed as planned by December 2006. This scheme was being supported by a significant investment of funds to each Directorate to support the needs of staff identified through their appraisal. Corporate Directors and the Heads of Service for culture and learning were attending meetings of headteachers and visiting schools more regularly to ensure effective communication and the development of a positive culture. The Council had recently appointed a head of service to oversee human resources across the Council, including training. This appointment had the potential to maximise the coordination of training activity and increase the level of joint training across directorates and with partners. Close partnership working with neighbouring authorities and further and higher education institutions had helped increase opportunities for sharing good practice and keeping up to date with major initiatives such as Curriculum for Excellence. Professional staff had access to a wide range of CPD programmes which were appropriately linked to national and local priorities. Specific CPD had been put in place to build the skills and confidence of staff particularly in the delivery of ICT. The authority had developed a computerised CPD Pathway toolkit which enabled teaching staff to self-evaluate their own training needs. This was developed in 2004 and re-launched in 2006 but it was not yet being used systematically across establishments. Staff in pre-school partner provider centres had a very good range of CPD opportunities arranged through the Aberdeen Childcare Partnership. A workforce development action plan was in place which was enabling staff across sectors to achieve minimum qualifications to enable registration with the Scottish Social Services Council. Within schools, a comprehensive pack The Guide to the New Teacher Induction Scheme supported probationer teachers and their mentors well and was valued by them. Developing arrangements were in place to take forward leadership at all levels, including coaching and mentoring projects, principal teacher networks and support for the Scottish Qualification for Headship. Professional staff were well supported through an established Professional Review and Development Policy which was linked to CPD. The review scheme should be 17 developed further to ensure consistency in the quality of the process and stronger impact of CPD on outcomes for children and young people. Staff in CLD who worked at an operational level were highly motivated and committed to delivery. They had access to a comprehensive and wide-ranging training programme which was delivered by external trainers. A number of staff had been supported to gain professional qualifications. Staff in the Educational Psychology Service made good use of training and development activities to improve their practices. Staffing difficulties had limited the Service’s contributions to wider developments within the Council. The authority was in the process of restructuring this service and recruiting new staff. Centrally-based staff were hard working and there were good examples of teams and individuals making an impact in their specialised area of work. Many were adapting well to changed remits but were finding it difficult at times to cover the range of work expected of them. During the inspection some centrally-deployed staff raised concerns about the break up of established teams and uncertainties about their place in the new structure. Other staff were conscious of a skills gap which was emerging because of recent changes to remits, and staff professional backgrounds not being fully aligned to the required functions of the new structures. Education Officers (EOs) were keen to take forward their extended quality assurance roles but needed more focused training to allow them to work consistently and confidently in supporting and challenging schools. Support staff worked conscientiously and positively although morale had been affected by the outcomes of the first ‘single status’ exercise. They valued the new system of staff appraisal and were benefiting from the feedback on their work and were looking forward to greater opportunities for CPD. Evidence from the pre-inspection surveys indicated a very mixed range of views by staff about the work of the authority. Less than half of centrally-based staff felt that they had time to fulfil their remits effectively and that communication between staff was good. Almost all headteachers felt that they were well informed about child protection issues and that the authority assisted staff in accessing professional development and training. A majority agreed that they received feedback about the effectiveness with which they led their establishment and that the authority made a difference to improving the quality of learning and teaching. Absence levels for teachers had risen since 2003/2004, although percentage absence still remained below Council averages for other groups of staff. Impact on the local community Impact on the local community was good. The Council had established a number of structures to engage with local communities at both a local and City-wide level. These were already beginning to have an impact on engagement at a local level. A first NCAP was in place for all 37 neighbourhoods with strong support from partner agencies. These had resulted in a number of tangible improvements. Local community organisations were active partners and provided a range of valuable services within their own communities. Schools played a positive role in their local communities and relationships with local people and a range of partners were strong. The authority now needed to build on this good work and develop a more strategic approach to school links across neighbourhoods and to neighbourhood community planning. The respective roles of Neighbourhood Community Planning Officers and CLD staff needed to be clarified to improve effective engagement. 18 The Council had established a number of structures to engage with local communities at both a local and City-wide level. NCAPs were in place for all 37 neighbourhoods and included an up-to-date neighbourhood profile which served as the basis for allocating resources on a needs-led basis. As a result of these neighbourhood plans there had been a number of tangible improvements including the coordination of environmental improvements around shops in the Mastrick area, the development of the Torry Neighbourhood Centre and the introduction of a local credit union in Seaton. CLD staff provided some introductory training for activists around committee skills but overall provision was limited. Adults who had been involved in a digital photography project in Northfield had successfully campaigned for a new play park facility. A small number had progressed to join local community centre management committees and local consultation meetings to inform community regeneration. The DYIP, working with the Network Development Officer (Youth Participation), provided an effective mechanism for community planning partners to engage with young people. The DYIP had been instrumental in supporting events to engage young people actively in their neighbourhoods across the City. A number of young people participated in local youth forums and the Aberdeen City Youth Action Committee engaged with the Council at a City-wide level. The quality of arrangements for youth forums varied from very good to weak. Schools played a strong role in their local communities and were often a key point of contact for local people. Many had forged strong links with local groups and community events. A number of effective partnerships were in place with local businesses through the promotion of enterprise. The Gaelic Pre-School Council had launched a Gaelic community initiative in 2003 to bring stakeholders in the Gaelic community together. The resulting Aberdeen Gaelic Club worked very effectively to organise a varied programme of Gaelic cultural events across the City. The arts education team linked well with experienced youth workers to enhance the experiences of children and young people in traditional music and dance, theatre and storytelling. Schools and staff within CLD were not yet effectively linked into NCAP developments. Corporate Directors and headteachers needed to agree more strategic management arrangements to enable school staff to attend key meetings. Senior staff had the potential to play a stronger role in contributing to the agenda of meetings and making effective use of the wide range of information contained in neighbourhood profiles. Neighbourhood Community Planning Officers and CLD staff were not yet working effectively as partners. Respective roles needed to be clarified and monitored to ensure productive engagement. Community planning was in process of development. NCAPs needed to focus more clearly on the needs of children and young people in communities. Joint training was needed to increase understanding and participation in the neighbourhood community planning process and the key roles to be played by schools within their local community context. Impact on the wider community Impact on the wider community was good overall. The Council’s work in neighbourhood planning and using neighbourhood community action plans as the building block for integrated services, had stimulated interest from other councils and national groups. A number of central staff had played a key role in piloting national initiatives which 19 impacted positively on local schools. Links with the further and higher education sectors were strong. The Council had actively sought to liaise with other councils in order to develop key initiatives linked to a range of CPD initiatives. The authority’s provision for music, through the Aberdeen Music School, was nationally recognised. The Chief Executive was very influential in leading the thinking behind the Council’s vision and had served on a number of national committees such as the Ministerial Group on Community Planning and Best Value. He had been invited to address various groups about neighbourhood networks and neighbourhood community action plans. He had also been invited by elected members to address senior staff in other councils and was personally involved in taking forward a national pilot on the Citistat approach. This approach used data sets and focused questions from an expert panel to hold services to account. The Council attributed a significant improvement in its performance in re-letting empty council houses to this approach. The authority had begun to extend the approach to other services such as sport and leisure services and had plans to roll this out to aspects of Children’s Services. Individual members of staff had been asked by the Scottish Executive to participate in a number of pilot developments, such as the national implementation project Personal Support in Schools, an Integrated Assessment Framework and Arts Education Across the Curriculum. Recent innovative work by the arts team included the engagement of young people in Planning for Real events as part of neighbourhood community action planning. The range and quality of work in music, in particular through the Aberdeen Music School, was a strength that had been recognised nationally. Similarly, the well-established International Youth Festival had a strong reputation for providing children and young people with the opportunity to work with and learn from artists of the highest quality. Within the community, a number of parents and carers involved in family learning projects had addressed national events. The authority had very good arrangements for working with the further and higher education sectors. These included link-programmes for S3/S4 pupils with additional support needs through Aberdeen College as well as preparation for university study for S5/S6 pupils and pre-access preparatory programmes for CLD through Robert Gordon’s University. Arrangements with Aberdeen University included the release of a principal officer from the City to undertake research and development work with the national initiative Scottish Teachers for a New Era. The authority liaised well with some other councils to take forward new initiatives. A Pan-Grampian group had successfully developed a joint accreditation scheme for health promoting schools (HPS) which had been launched in September 2006 by the National HPS Unit. The recent development of a North East Consortium for curriculum support and development had the potential to be a very useful forum for joint-curriculum development work. 20 5. How well is the authority led? Vision, values and aims The authority’s vision, values and aims were good overall. They had been set out clearly in a range of written plans and were aspirational and ambitious. They were well focused on social equality, inclusion, and on promoting the wider achievements of children, young people and their families. Elected members, the Chief Executive and senior officers showed a strong commitment to the fulfilment of the authority’s vision, values and aims, which provided appropriate guidance for the Education Service. The authority’s vision had been widened to include a commitment to be recognised as a ‘leading council in Northern Europe’. This was a bold commitment but needed to be further explored and explained if it was to make an impact. Not all staff had been receptive to embracing the vision and, as a result the authority had not been wholly successful in sharing its vision with all relevant staff. The authority’s vision, values and aims had been developed effectively from the Community Plan Aberdeenfutures which set out ambitious plans for the successful delivery of services through improved joint working. In addition, the Council aimed to raise achievement, ensure inclusion and reduce inequality. The authority further aimed to be a City of Learning, with the target of being the highest attaining of the four largest cities in Scotland. The Chief Executive and the Corporate Management Team had reviewed and developed the vision, values and aims in November 2005. The authority’s new vision, to be recognised within the City and more widely as being a leading council in Northern Europe by 2010 was challenging. Further work was needed to develop what this might mean in practice and how progress towards achieving this aim was to be measured. Elected members, the Chief Executive and senior officers showed an appropriate understanding of the authority’s wider vision, values and aims for education. They shared the authority’s commitment to joint working in neighbourhoods as a means to promote social equality and raise achievement and attainment. Many of the senior officers had been in post for less than a year and recognised that implementation of the vision required more visits to establishments to meet with staff and clarify the authority’s aspirations. Senior officers, under the direction of the Chief Executive, had a strong commitment to the principles outlined in the authority’s vision, values and aims. These principles directed their work and provided a basis for evaluating its successful implementation. The authority, in conjunction with the Educational Psychology Service, was reviewing how best educational psychologists could make a more effective contribution at a City level. Staff in educational establishments were generally aware of the authority’s wider vision, values and aims. They were committed to working with parents and other stakeholders, and to raising attainment and achievement. There were a number of effective partnerships which were successful in improving access to artistic, cultural and sporting experiences, and to improving the health and wellbeing of children and young people. Similarly, some initiatives which were targeted at children and young people in the most economically disadvantaged areas had been successful in improving their confidence, self-esteem and aspirations for achievement. Overall, however, the impact of work in raising attainment and catering effectively for the varying needs of all children and young people was too inconsistent. 21 In moving towards its vision for inclusion, the authority had made good progress in developing a policy and action plan but there was no strategy in place for children with social, emotional and behavioural difficulties. The number of pupils being excluded from school was too high, as was the proportion of pupils being educated outwith the authority. The authority had not yet ensured that all staff, including those in Educational Psychology Services, CLD and social work services fully understood the implications of integrated working to fulfil the vision, values and aims. Senior officers had contributed with mixed success to headteacher meetings and to training events to outline the authority’s aspirations. They had not yet developed a clear policy framework on key aspects of learning and teaching to enable staff to work more consistently towards being a City of Learning. More remained to be done to clarify to all staff in educational establishments, particularly headteachers, their role in integrated working, and the potential benefits for learners and their families. The authority’s vision clearly set out its commitment to the promotion of positive attitudes to cultural diversity, equality and social justice. The commitment to the implementation of this vision was evident in many aspects of the authority’s work. It had effectively promoted racial equality through an inclusion and diversity conference, the distribution of helpful materials to pupils and the provision of a clear policy. Authority staff, including CLD staff, had worked well with groups of parents and children to encourage their greater participation in cultural and sporting activities. Leadership and direction The Council was in a period of considerable change. Elected members provided strong support to the Chief Executive and had supported some key initiatives to take forward the work of the authority. The Chief Executive had a comprehensive knowledge of the authority and had appointed senior staff who were totally committed to making improvements. The new Corporate Team was hard working, eager to learn from one another and signed up to change. Corporate Directors had begun to put new support structures and significant planning procedures in place. These were not complete and the links between strategic planning and operational planning were not yet impacting sufficiently on service delivery. Changes in staffing, variability in the levels of challenge and support to establishments and services and difficulties in engaging some headteachers in their corporate role, had resulted in insufficient progress against key outcomes and targets. Further work was needed to raise the profile of risk management at an operational level. New appointments had served to strengthen leadership. Overall, the impact of leadership and direction in the context of the education functions of the authority was weak but improving. The Chief Executive had a comprehensive knowledge of the authority and was strongly committed to performance improvement. He worked tirelessly to drive forward an agenda for change and demonstrated the ability to take difficult and sometimes unpopular decisions to deliver high quality services. Commitment to the change agenda had been very mixed and by 2005 the Chief Executive recognised the need to accelerate the rate of change and to raise performance to a higher standard. Towards these ends, he had ensured the development of six key directorates and a structure that separated strategic leadership from operational management, and included a directorate with the specific remit of leading continuous improvement. He had appointed six new directors to strengthen leadership across the authority. The Directorate Team were strongly supportive of the change agenda. In their 22 relatively short time in post, they had created a positive dynamic in the authority and were meeting regularly with their staff to share performance information and direct improvements in services. There was some evidence that work undertaken to build community engagement at a local level and to provide targeted support to individual schools was beginning to have a positive impact. Corporate Directors were coming to terms with the demands of their new posts, which were wide-ranging, whilst at the same time managing a considerable change agenda. Elected members were very supportive of the Chief Executive. They worked with senior officers against a background of significant change and were aware that the transition to the new arrangements had been difficult. The 3Rs schools project was operating to the agreed timescale and had the potential to considerably improve the school estate and provide facilities that were more conducive to learning. However, the Council had not ensured that its inclusion policy had been developed in good time. Stronger leadership and direction was required in order to reduce the high levels of exclusions, target resources to those establishments that needed additional support and share effective approaches to learning, teaching and behaviour management. Officers should take further steps to ensure that reports to committee are succinct and focused on key data sets to help elected members to make informed decisions about areas needing improvement. The Community Plan was being reviewed and was being informed by wider regional priorities and the actions arising from the 37 NCAPs and neighbourhood profiles. It included clear priorities to enable and encourage citizens of all ages to reach their maximum potential, to develop learned citizens and to create seamless lifelong learning and development opportunities. The Children’s Service Plan contained an unrealistically high number of targets, a high proportion of which were being carried forward to the Integrated Children’s Service Plan 2006-2010. Links between NCAPs, service plans and establishment plans were still under development. Work to simplify planning and to develop the ‘Golden Thread’ between the various levels of the Council’s planning framework was ongoing. Senior staff were playing a key role in corporate planning and were working within tight timescales to develop and improve service planning in their respective areas. These timescales were preventing the level of consultation with headteachers that senior staff would have liked. The CLD Strategy and linked operational plans was helping to direct the work of this service. The City Strategist offered effective leadership to the Lifelong Learning Forum which focused on key areas of concern such as the National Youth Work Strategy consultation. CLD programmes were having a positive impact on local communities and there was a strong commitment to improving the standard and quality of CLD work in the City. Further work was needed to provide clarity for operational staff on how their recent redeployment would be progressed. In a number of contexts, the leadership provided by other central officers was having a positive impact on the quality of pupils’ achievements. Effective operational plans directed improvements in a number of areas such as ICT, health promotion and active schools, enterprise in education and the implementation of the ASL Act. Principal officers within arts education, Gaelic, outdoor education, physical education and sports development had ensured that workable planning mechanisms were in place to support the wider achievement of learners. The principal educational psychologist had the capacity to provide leadership for the Educational Psychology Service, although the service as a whole needed to develop its 23 strategic role in planning for improvements and to extend its procedures for monitoring performance and outcomes. All schools had school improvement plans which were directing the work of their establishments and departments. To date, the impact of school planning on improving outcomes for children and young people was too variable across schools. The leadership and direction provided by headteachers varied. There was no requirement for schools to select, trial and report on the impact of selected strategies to improve attainment as part of the planning process. Corporate Directors were reviewing the process of target setting and had plans to negotiate challenging targets with headteachers for 2007/2008. Headteachers needed to recognise their role as change agents and active participants in the modernising agenda. The Council had a coherent three-year financial plan and was starting to develop an integrated approach to resource management and service planning. Senior officers had taken appropriate steps to achieve coherence between the strategies for service development and the strategies for resource management. In 2005/2006, education under each of the three Neighbourhood Services, and Leisure and Learning, achieved a net under-spend of £5 million, which included the devolved education management budget, National Priorities Action Fund and an implementation of A Teaching Profession for the 21st Century. The delays in appointing support staff to secondary schools meant that teachers and senior staff were undertaking duties that could have been completed by support staff, and which would have freed them to focus on activities that impacted directly on work in classrooms. The Council had appropriate arrangements to manage strategic risk. Corporate risk registers were in place and the Chief Executive brought in external specialists to risk assess the changes in structures and staffing. This allowed the Chief Executive to develop a strategy for managing risks during the restructuring of senior management posts. A review of risk management arrangements had been undertaken in May 2006. As a result, risk registers were to be included in each of the six service plans being developed for 2007/2008. Current development work was helping to develop robust linkages between the service planning and budget process which had not been in place previously. Service Plans for 2007/2008 and the review of the Corporate Plan and the Community Plan provided an opportunity to establish the appropriate linkages. The separation of strategic leadership and operational management needed to be monitored closely to ensure that the work of strategists was clearly focused and aligned to improving service delivery. Whilst there was evidence of effective planning and direction at operational level and significant improvements at corporate level, long-standing weaknesses had impaired the work of Education Services. These included direction to education authority pre-school provision and for children across sectors with challenging behaviour. Strategic leadership and oversight of City-wide services had been weak and needed to be improved in order to maximise the use of staff and monitor the impact of services. Similarly, leadership and direction to the Educational Psychology Service had been limited but was beginning to improve. Staff at all levels recognised the need for clearer strategic direction in a number of areas including learning and teaching, catering effectively for the needs of vulnerable pupils and curriculum development. Planned developments to address these concerns were underway and there were promising signs that these had the potential to make an impact. 24 Developing people and partnerships Performance in this area was good overall. The authority placed a high priority on pooling the expertise of staff through integrated working. Despite recent significant changes in staffing, partnership working continued to be a strength. Working relationships within teams at the centre and within establishments and services were positive. Senior staff were concerned to improve staff morale and address workload issues although more required to be done. New staffing appointments had served to strengthen leadership and a number of key developments had been undertaken to further build leadership capacity. Further work was required to create a stronger sense of corporate teamworking and to ensure that leadership capacity building impacted more strongly on service delivery. The Chief Executive placed high importance on developing leadership at all levels. This was required to drive forward the modernising agenda and develop joint working across traditional council services. He had taken positive steps to bring together the combined budgets and programmes for social work, education and corporate CPD under one head of service. This had the potential to strengthen joint training and enhance leadership capacity across services. A new model for collaborative leadership and management had been developed which included a programme of leadership and management training aligned to agreed leadership competencies. These programmes and other related opportunities were too recent to have had a major impact. The early development of such programmes was highly appropriate in the light of new portfolios, wide-ranging responsibilities and the demands of taking forward integrated working. Within the school sector, the overall quality of leadership in the establishments inspected varied. In the three years prior to the inspection, HMIE found very good leadership in less than 30% of pre-school establishments and just over a third of primary schools but none in the special or secondary schools inspected. The impact of courses in the CPD Directory to improve self-evaluation had not yet had the desired impact on improved systems in the schools inspected. There were a number of innovative programmes that had been developed through the drive of individual headteachers and members of staff. In the past, the authority had delegated much of the decision-making to schools. Within this framework, schools could choose to develop strong partnership working at a local level or adopt a more inward-looking stance. The developing arrangements for integrated working meant that an inward-looking approach was no longer an option. Headteachers had a key responsibility to ensure productive partnership working within the neighbourhood networks and shared decision-making on resource allocation at a local level to tackle difficult social issues. The authority placed a high priority on sustaining positive working relationships with staff and stakeholders in establishments and services. HMIE findings from inspections demonstrated that relationships in educational establishments between staff and learners were very positive. This was reflected in the quality of relationships between the authority, its establishments and a wide range of partners and agencies. Some groups, however, particularly parents and School Board chairs found changes in staffing at the centre and in roles and responsibilities frustrating. The authority should ensure that those groups had an identified point of contact at the centre, and any changes were clearly communicated. 25 Teamwork within the extended Corporate Team was developing well. Staff shared a common sense of purpose and drive towards securing improvements in the quality of services. Many appreciated the considerable support for taking forward their own professional development including attending national and international events. The education authority was placing a high priority in meeting and listening to staff in order to improve motivation and morale. Nevertheless, there were strong and consistent messages from staff at all levels that morale continued to be low. This was affected by a number of issues including high workloads, the proportion of time being spent in meetings that were deemed unproductive, insufficient opportunities to engage in debate about professional issues and a perception of continual change. Senior staff should continue to meet and listen to their own staff and stakeholders in order to respond to aspects of day-to-day working that were impacting on morale. This needed to be a priority in moving the modernising agenda towards successful outcomes for children and young people. The Educational Psychology Service was delivering a broad range of services with regard to consultation and advice, assessment and intervention. It had developed some good working relationships with children and young people, teachers and social workers. Nonetheless, partnerships with schools and with agencies which were external to the Council required further development to maximise impact. The service had not established itself sufficiently well as a major contributor to professional development and training. It also needed to have a more central role in contributing to research and strategic development within the authority. The move towards neighbourhood working was serving to break down departmental barriers and encourage joint working. Staff within CLD were being treated more equitably and as a result, feeling more valued. Joint-service delivery was a positive feature of the Lifelong Learning Forum and Integrated Children’s Services projects. Productive joint working with NHS Grampian on the family learning project and a range of well-planned projects in Torry had resulted in successful outcomes for vulnerable children and their families. Very effective links with higher and further education institutions provided opportunities for more effective transitions between school and post-school destinations. Leadership of change and improvement The quality of the leadership of change was adequate. The authority had some very good information on school attainment and provided helpful analyses of that data for school and authority staff. It had a quality assurance framework in place since 2003 which identified regular visits by EOs to schools and the agendas for each of their visits. However, the level of challenge provided to establishments, including provision for pupils with additional needs and pre-school centres, was too variable. The quality assurance framework did not encourage EOs to engage with staff in a sufficiently broad range of activities to test schools’ self-evaluations. There was no overall strategy to focus resources on schools which were underperforming. A number of visits to schools had not taken place in the previous year because of staffing shortages. The authority had strengthened the capacity of central teams to support and challenge schools. The strategic management of education had been enhanced with the very recent appointment of a Head of Planning and Policy for Services to Children and Young People, a team of strategists responsible for important aspects of educational policy and strategy as 26 well as service managers for schools. The remits of EOs were now focused more on their quality assurance role to schools and services. These arrangements had been put in place to strengthen the work of schools and services but had not been operational long enough to make a significant impact. The authority had developed a well-established framework for quality assurance in schools although staff at all levels were aware that the impact of this framework on outcomes for children and young people varied across the City. As a result, the framework had been strengthened very recently through the implementation of a new policy on the effective monitoring of classroom practice. The policy was seeking to direct improvements in self-evaluation by engaging staff in sharing good practice in learning and teaching and developing a stronger culture of peer review. Almost all headteachers believed that the authority had encouraged a systematic approach to school self-evaluation and were positive about taking forward the sharing of classroom practice. The authority held detailed neighbourhood profiles as well as profiles of performance data for each of their schools. The latter provided a valuable trend analysis as a basis for schools and EOs to evaluate performance. Central staff were developing a more robust strategy to draw on this performance data to ensure that resources were targeted more effectively on areas requiring improvement. Within the new arrangements, headteachers operated at third tier as senior officers of the authority with City-wide and neighbourhood roles. They were committed to their schools and to further strengthening links with their local community for the benefits of children and young people. They needed to ensure that they were clear on the authority’s expectations of them in their new, extended roles. Further discussions were needed to help headteachers to manage their responsibilities in ways that enhanced their leadership roles in schools and within their communities. Staff in schools across sectors had effective arrangements in place for identifying those pupils who were most at risk and failing to make appropriate progress. There were some imaginative initiatives in place to support young people who were disaffected with school. These were as yet too sporadic and insufficiently consistent across all schools. In recent inspections, the quality of how well pupils’ needs were being met was evaluated less strongly than other aspects. The authority responded thoroughly to the findings of HMIE inspections on establishments and services. In the last three years, HMIE disengaged from almost all schools after their arranged follow-through visit. The authority also made generally accurate evaluations of the progress schools had made after HMIE inspections in follow-through reports for which they were responsible. Pre-inspection reports on schools varied in accuracy. They often gave higher evaluations than HMIE for aspects such as teaching, learning, meeting pupils’ needs and self-evaluation. The authority had given good support to schools in a number of areas which had resulted in better outcomes for children and young people. The Arts in Education Team had supported a range of innovative projects in art and culture. Individual officers at second and third tier, along with principal officers and small groups of specialist staff had made continued and valuable improvements in important aspects of provision, such as ICT, enterprise in 27 education, health promotion and music. The curriculum support teams for 5-14 and 10-18 provided a good range of services to schools and their support was much valued. They responded positively to specific requests from headteachers although their support was not always targeted by the authority where it could be most helpful. The Educational Psychology Service had not been sufficiently involved in developing policy and practices with the authority. Senior staff were actively involved in taking steps to develop the service’s capacity to improve and to ensure that it would be able to make a more positive impact on behalf of its stakeholders. In extending and developing the role of the Educational Psychology Service, senior managers should ensure the service avoids becoming fragmented. The authority celebrated successes of pupils and schools in a number of ways. An annual awards ceremony had a high level of participation and was highly regarded. The authority was currently reviewing this event to ensure that it embraced and celebrated achievement across Children’s and Young People’s Services. The Children’s University which encouraged and celebrated pupils’ achievements was an imaginative initiative. Further steps needed to be taken in order to share good practice among its schools to make an impact across the authority. 6. What is the Council’s capacity for improvement? Aberdeen City Council had an aspirational agenda and had taken some bold decisions to breakthrough to new levels of performance. The commitment to change had been mixed. New staffing appointments within the centre had the potential to release the ideas and talents of all staff, with a renewed focus on improvements in service delivery. Strengths in areas such as partnership working and in developing learners’ wider achievements provided a springboard for future work. The authority continued to demonstrate strong performance in some areas. These included attainment in SQA examinations in secondary schools, enterprise initiatives across sectors and developments which were working for the benefit of pupils with additional support needs. However, there were considerable challenges ahead. These would require the development of leadership capacity at all levels and a more rigorous approach to ensuring consistency of provision within and across establishments, services and directorates. Since the publication of the previous HMIE report on the Council’s Education Services, the authority had undergone significant changes in structure and staffing, particularly at corporate level. Aberdeen City was on a journey towards consistently high achievement. The new extended Corporate Team demonstrated a strong commitment to taking this forward. They were committed to working in ways that made a difference and worked with energy, drive and enthusiasm. The appointment of staff, such as the service managers for schools and children’s services, signalled the importance that the authority attached to managing and improving education. These appointments were crucial in building the capacity of central staff to support and challenge establishments and to deliver better outcomes for learners. A key challenge for the authority was closing the gap between the high aspirations for consistency of performance and the realities of the outcomes being achieved. 28 A number of initiatives had been taken forward which had helped to develop the interests, talents and self-esteem of children and young people. Learners were being supported by specialist staff from within and outwith the Council to develop their potential in areas such as the arts and culture, sport and outdoor pursuits and physical activity. These experiences were important in developing the all-round talents of children and young people, including those with additional support needs, and in valuing their achievements. Further work was needed to ensure that authority staff had a clearer overview of the impact of these services on the achievements of children and young people. The transition to the new staffing arrangements and changed structure had been difficult. The inspection was taking place at a key point in time during the Council’s change programme. A high proportion of staff and key partners including parents and School Boards were uncertain of roles, responsibilities and remits. Communication channels were in process of development and there was still some confusion about whom to contact in relation to key issues. CLD staff were feeling more valued within the new structure and discussions were underway to work in a more joined-up way with schools. Senior staff had also taken important steps to improve the quality and focus of service planning. Continued efforts were needed to develop a culture of mutual trust and respect that engendered a stronger sense of corporate ownership. Headteachers had a key role to play in grasping their extended leadership roles. The Council had an experienced and capable pool of staff both within the centre and across its establishments and services. Elected members, the Chief Executive and recently appointed senior staff shared a renewed determination to drive improvements through all services, including education, to improve the quality of life for all Aberdeen’s citizens. The education authority’s capacity for improvement required the development of a culture which released the energies of staff and raised people’s awareness of their respective roles, responsibilities and accountabilities. This would require strong leadership and direction at all levels. 29 Key strengths • The priority given by the Chief Executive, and elected members and senior staff to implementing the Council’s agenda for Education Services especially integrated working at a neighbourhood level. • Arrangements to gather contextual information and involve local people through the 37 neighbourhood profiles and neighbourhood community action plans. • The positive impact on learners of provision through City-wide services in arts education and music, outdoor education, health and physical activity initiatives and sports development. • The approach to promoting the implementation of ASL and the Race Equality Acts. • Effective provision for enterprise in education and the strong attainment in SQA examinations in secondary schools. • The contribution of CLD to support family learning initiatives. Main points for action • Improve the strategic direction of the authority as a City of Learning through clearer linkages between planning at service, establishment and neighbourhood levels. • Provide more effective arrangements to direct, support and monitor the work of authority pre-school providers, City-wide services and provision for children and young people with challenging behaviour. • Make more effective use of performance data to improve self-evaluation in schools and target support and challenge to services and establishments in order to improve attainment and achievement and reduce exclusions. • Take further action to address motivation, morale and workload issues among centrally-deployed staff. • Continue with actions to establish CPD pathways across services in order to develop leadership capacity, enhance joint training and encourage the sharing of good practice in integrated service delivery. 30 The authority has been asked to prepare an action plan indicating how it will address the main findings of the report. HMIE will maintain contact with the authority and will make a return visit within two years to evaluate progress. Annette Bruton HM Chief Inspector Directorate 5 May 2007 31 Appendix 1 Quality Indicators Quality Indicator Improvements in performance Impact on learners Impact on parents/carers and families Impact on staff Impact on the local community Impact on the wider community Vision, values and aims Leadership and direction Developing people and partnerships Leadership of change and improvement Evaluation Adequate Adequate Good Adequate Good Good Good Weak Good Adequate Note: The quality scale used in inspections is indicated below. Further details are provided on the inside cover of this report. Old level Very good New level Excellent Very good Good Good Adequate Fair Weak Unsatisfactory Unsatisfactory 32 Description Outstanding, sector leading Major strengths Important strengths with some areas for improvement Strengths just outweigh weaknesses Important weaknesses Major weaknesses Appendix 2 Attendance Table A.1: Percentage Attendance Primary: 2004 2005 2006 Aberdeen City 95.4 95.4 95.0 CA Average 95.2 94.9 95.0 National 95.3 95.0 95.0 Secondary: 2004 2005 2006 Aberdeen City 91.8 91.9 91.3 CA Average 90.0 89.9 90.1 National 90.2 90.1 90.5 Staying on Rate Table A.2: Percentage of pupils staying on to S5 (Post Christmas) 2004 2005 2006 Aberdeen City 60.4 60.0 63.0 CA Average 64.2 64.4 64.4 National 64.2 64.1 63.8 2004 2005 2006 Aberdeen City 32 37 39 CA Average 29 31 29 National 29 31 30 2004 2005 2006 Aberdeen City 21 22 18 CA Average 20 20 24 National 21 21 23 Training: 2004 2005 2006 Aberdeen City 1 2 1 CA Average 4 4 4 National 5 5 5 Employment: 2004 2005 2006 Aberdeen City 21 24 26 CA Average 26 28 26 National 25 27 26 Pupil Destinations Table A.3: Percentage of pupils entering each destination Higher Education: Further Education: 33 Unemployed and seeking employment: 2004 2005 2006 Aberdeen City 19 9 12 CA Average 13 12 13 National 13 10 11 2004 2005 2006 Aberdeen City 2 2 1 CA Average 3 3 2 National 3 3 2 2004 2005 2006 Aberdeen City 3 5 3 CA Average 4 3 2 National 4 3 2 Unemployed and not seeking employment: Destination unknown: Exclusions Table A.4: Total number of exclusions and exclusions per 1,000 population 2004 Primary Aberdeen City Per 1,000 Total Per 1,000 Total Per 1,000 262 19 320 24 392 31 11 4,478 11 5,319 5,779 2005 15 2006 Per 1,000 Total Per 1,000 Total Per 1,000 674 64 1056 101 1237 119 116 33,465 105 121 35,513 SQA Attainment Table A.5: Results in Scottish Qualifications Authority (SQA) National Qualifications Scottish Credit and Qualifications Framework (SCQF) levels Level 7: Advanced Higher at A-C/CSYS at A-C Level 6: Higher at A-C Level 5: Intermediate 2 at A-C; Standard Grade at 1-2 Level 4: Intermediate 1 at A-C; Standard Grade at 3-4 Level 3: Access 3 Cluster; Standard Grade at 5-6 34 13 16 Total CA Average National 14 2004 Secondary Aberdeen City 2006 Total CA Average National 2005 112 131 36,136 115 Percentage of relevant S4 roll achieving by the end of S4 English at Level 3 or better Mathematics at Level 3 or better 5 + at Level 3 or better 5 + at Level 4 or better 5 + at Level 5 or better 2002 2003 2004 2005 2006 Aberdeen City 94.1 94.7 94.8 94.8 95.7 CA Average 93.0 92.6 93.3 92.9 93.8 National 93.4 93.7 93.7 93.6 94.0 2002 2003 2004 2005 2006 Aberdeen City 93.2 93.9 93.9 94.2 95.0 CA Average 92.1 91.8 91.3 91.6 93.0 National 92.6 92.6 92.5 92.1 92.9 2002 2003 2004 2005 2006 Aberdeen City 91.1 91.3 91.9 91.2 90.5 CA Average 89.8 89.5 89.4 88.7 89.7 National 90.8 90.7 90.8 90.2 90.7 2002 2003 2004 2005 2006 Aberdeen City 75.0 76.6 74.3 77.1 75.0 CA Average 74.9 74.4 75.0 74.5 75.3 National 76.7 76.4 76.6 76.1 76.8 2002 2003 2004 2005 2006 Aberdeen City 32.0 33.9 34.9 33.7 35.2 CA Average 33.7 33.8 33.9 34.6 34.0 National 33.9 34.0 34.6 34.2 34.8 Percentage of relevant S4 roll achieving by the end of S5 3 + at Level 6 or better 5 + at Level 6 or better 2002 2003 2004 2005 2006 Aberdeen City 22.9 23.2 24.8 24.0 22.0 CA Average 23.1 23.0 23.2 22.7 22.8 National 22.8 22.6 22.7 22.7 21.7 2002 2003 2004 2005 2006 Aberdeen City 8.7 8.5 10.3 10.7 10.8 CA Average 10.1 10.0 9.9 10.4 10.3 National 9.3 9.6 9.4 9.9 9.7 35 Percentage of relevant S4 roll achieving by the end of S6 English and Mathematics at Level 3 or 5 + at Level 3 or better 5 + at Level 4 or better 5 + at Level 5 or better 1 + at Level 6 or better 3 + at Level 6 or better 5 + at Level 6 or better 1 + at Level 7 or better 36 2002 2003 2004 2005 2006 Aberdeen City 92.8 93.6 92.9 93.8 93.1 CA Average 91.4 91.3 90.9 91.0 91.0 National 92.3 92.3 91.6 91.8 91.7 2002 2003 2004 2005 2006 Aberdeen City 90.5 91.7 91.9 92.3 92.9 CA Average 89.6 89.8 90.4 90.2 90.0 National 90.9 91.1 91.3 91.2 91.4 2002 2003 2004 2005 2006 Aberdeen City 75.5 78.1 77.0 78.6 76.0 CA Average 76.0 76.7 77.2 76.8 77.0 National 77.9 78.6 78.6 78.4 78.5 2002 2003 2004 2005 2006 Aberdeen City 45.6 44.4 44.4 48.1 47.6 CA Average 45.2 46.4 46.8 46.6 47.0 National 45.7 46.9 47.2 47.1 47.6 2002 2003 2004 2005 2006 Aberdeen City 45.4 43.8 42.7 44.8 44.1 CA Average 43.6 43.8 43.4 43.3 42.7 National 43.7 43.6 43.5 43.1 43.0 2002 2003 2004 2005 2006 Aberdeen City 33.1 31.9 31.0 32.6 32.2 CA Average 30.9 31.0 31.1 30.7 29.9 National 31.0 30.7 30.6 30.1 30.0 2002 2003 2004 2005 2006 Aberdeen City 20.6 20.2 20.4 21.9 22.1 CA Average 20.2 19.6 19.6 20.1 19.9 National 19.7 19.6 19.6 19.4 19.7 2002 2003 2004 2005 2006 Aberdeen City 14.2 14.5 14.2 16.5 15.7 CA Average 12.6 12.3 13.1 12.8 13.5 National 11.6 11.9 12.3 12.1 12.5 Notes (1) CA average denotes comparator authority average. (2) Comparator authorities for Aberdeen City include: Comparators Rating Edinburgh City **** *** *** *** *** Dundee City South Ayrshire Argyll and Bute Renfrewshire ‘Very Close’ ‘Close’ ‘Close’ ‘Close’ ‘Close’ (3) Caution should be exercised when making comparisons with comparator authority averages if there are a number of authorities that are not extremely or very close. (4) Users are urged to exercise particular caution when using the comparator authority averages for the City education authorities of Aberdeen, Dundee, Edinburgh and Glasgow, as these have very few education authorities to which they are considered extremely or very close. 37 How can you contact us? If you wish to comment about education authority inspections Should you wish to comment on any aspect of education authority inspections, you should write in the first instance to Annette Bruton HMCI, at HM Inspectorate of Education, Directorate 5, Denholm House, Almondvale Business Park, Almondvale Way, Livingston EH54 6GA. Our complaints procedure If you have a concern about this report, you should write in the first instance to our Complaints Manager, HMIE Business Management Unit, Second Floor, Denholm House, Almondvale Business Park, Almondvale Way, Livingston EH54 6GA. You can also email HMIEcomplaints@hmie.gsi.gov.uk. A copy of our complaints procedure is available from this office, by telephoning 01506 600200 or from our website at www.hmie.gov.uk. If you are not satisfied with the action we have taken at the end of our complaints procedure, you can raise your complaint with the Scottish Public Services Ombudsman (SPSO). The SPSO is fully independent and has powers to investigate complaints about Government departments and agencies. You should write to the SPSO, Freepost EH641, Edinburgh EH3 0BR. You can also telephone 0800 377 7330 (fax 0800 377 7331) or e-mail ask@spso.org.uk. More information about the Ombudsman’s office can be obtained from the website: www.spso.org.uk. Crown Copyright 2007 HM Inspectorate of Education This report may be reproduced in whole or in part, except for commercial purposes or in connection with a prospectus or advertisement, provided that the source and date thereof are stated. 38