GAMING Industry Specific Training Guide for Employee Productivity, Performance and Development Center for Business & Industry
511 E. Third St., Bethlehem, PA
610-332-8668
www.northampton.edu/CBI
Training Area Tier I: Customer Contact Employees Tier II: Group Leader/Supervisor Tier III: Manager & Leader New & Experienced Table Games Dealer: BJ, Craps, Roulette, Poker, Baccarat, PG Poker & PG Tiles Table Games Training for Player Development
Fundamentals of Floor Supervision
Surveillance Training
English as a Second Language (ESL)
ServSafe
Restaurant Management Enhancement Series
Tourist Training – Destination Lehigh Valley
Meeting & Event Planning
Gaming & Hospitality New & Experienced Table Games Dealer: BJ, Craps, Roulette, Poker, Baccarat, PG Poker & PG Tiles Surveillance Training
English as a Second Language (ESL)
ServSafe RAMP/Mixology Tourist Training – Destination Lehigh Valley
Microsoft Software – Beginner, Intermediate, Advanced – Word, PowerPoint, Excel, Access Microsoft Windows, Basic Mouse skills
Microsoft Software – Beginner, Intermediate, Advanced – Word, PowerPoint, Excel, Access Hardware Repair (A+, Net+) Microsoft Project Microsoft Software – Beginner, Intermediate, Advanced – Word, PowerPoint, Excel, Access Hardware Repair (A+, Net+)
Microsoft Project CPR / First Aid / AED
Bloodborne Pathogens
Health Assistance Programming
CPR / First Aid / AED
Bloodborne Pathogens
Accident Free Workplace Planning
CPR / First Aid / AED
Bloodborne Pathogens
Emergency Preparedness
Hazard Identification and Avoidance
Workplace Safety Responsibilities
OSHA Regulatory Requirements
Emergency Preparedness Safety and Health Issues Regulatory Policies and Procedures Preparedness OSHA Regulatory Requirements
Building a Safety Culture
Workplace Violence & Safety
Regulatory Policies and Procedures Preparedness Managing Risk
Electrical Construction & Maintenance
Industrial & Mechanical Maintenance
HVAC/R Electrical Construction Supervision
Industrial & Mechanical Maintenance Supervision HVAC/R Supervision
Communications – Written & Verbal
Managing Work & People Customer Service Problem Solving & Decision Making
Diversity, Harassment & Team Building
Stress Management
Performance Management Interviewing, Hiring, Firing Evaluating Employee Performance
Workplace Conflict & Resolution
Surveillance Training
English as a Second Language (ESL)
ServSafe
Restaurant Management Enhancement Series
Tourist Training – Destination Lehigh Valley
& Event Planning Computers Employee Health Safety Technical Management & Leadership Strategic Planning, Goal Aligning & Action Planning Talent Management
Succession Planning
Leadership Practices, Behaviors & Assessments
Culture Transformation