North Norfolk District Council Performance & Risk Management MEMORANDUM To: Cc: Julie Cooke Karen Sly David Smith From: Helen Thomas Date: 22nd May 2012 Review of the use of Ten and proposals for enhancement The Performance and Risk Management Board tasked me with reviewing our use of Ten and implementing improvements alongside the review of the Performance Management Framework. Review process We (David Ablett, David Smith and myself) have recently carried out a review of our current use of Ten and its facilities. We have also assessed our use of Ten against a recent specification for a Performance System obtained from another local authority. The results of this review showed that Ten delivered the vast majority of the requirements laid out in the specification (82.5%). In looking at the features Ten did not provide they were, for the most part, not features NNDC would be likely to use, either because we already use other tools for these purposes e.g. project management, or they are not required. Enhancements As a result David Smith and I are designing a new streamlined performance management system with easier updating and more accessible reporting. The assessment against the specification showed that there are two areas where enhancement of Ten would be very beneficial at NNDC and would provide significant improvements in managing performance. • Workflow management – ensuring information is provided on time • Information rich dashboards with drilldown to exception reports The attached proposal for these enhancements from Hitech, the providers of Ten, outlines the benefits to be obtained and the costs involved. Summary of Costs One off cost in 2012/13 – £5,500 Annual license and maintenance increase - £400 (not payable until December 2012) Timescales In order to build the workflow and dashboards into the new system we are currently building so that we can report on the first quarter performance in a timely way we would need to get a quick decision on this proposal. Recommendation I would like to discuss this proposal with a view to purchasing these enhancements by the end of May.