Feedback Overview
Total
July
June
May
April
March
Volumes and Response Times
2010/2011
February
Complaints Overview
10
45
7
6
6
5
11
10
45
Complaints responded to within timescale
6
5
6
5
11
8
41
Total
July
11
June
5
May
6
April
6
March
7
February
Number of Complaints
Complaints acknowledged within
timescale
Type of Complaints
Attitude
Service Delivery
1
2
1
1
1
2
3
5
4
10
Competence
0
Other
1
Process
4
1
5
4
3
2
9
Service Failure
2
27
1
1
Timeliness
Total
0
7
6
6
5
11
10
45
Total
July
June
May
April
March
February
Actions Taken
Awaiting Training
1
1
Contact Service Provider
Review Process
2
1
1
3
Training given
2
2
8
1
1
No Further Action
5
5
3
Total
7
6
6
5
16
1
3
7
23
11
8
43
At the time of this report two complaints have not been responded to so we are
unable to clarify the actions taken
Benefits
1
1
Total
July
June
May
April
March
February
Complaints by Service Area
3
2
1
5
13
CEO
0
Community
0
Customer Services
0
Environmental Health
1
3
1
5
HR
0
Leisure
0
Planning
1
1
Property Services
Revenues
4
Strategic Housing
1
5
2
1
1
2
1
1
3
1
4
3
17
1
Tourism
Total
5
0
7
6
6
5
11
10
45
Letters received
Letters responded to within timescale
Total
July
June
May
April
March
February
MP Letters
10
30
21
14
17
8
100
8
23
17
12
5
7
72
Complaints received
1
Complaints responded to within timescale
1
1
0
3
1
2
1
Total
July
June
May
April
March
February
Ombudsman Complaints
0
6
4
Attitude
1
Total
July
5
2
3
2
3
Competence
Meeting or Exceeding Service Delivery
1
1
2
4
0
1
1
2
Timeliness
Total
11
0
Other
Service delivery
17
July
June
4
June
May
3
May
April
0
April
March
2
Total
Type of Compliments
3
February
No Of compliments
March
February
Compliments Received
0
3
2
0
3
4
5
17