Korea
’s e
-Government
Korea’s
e-Government
- Best Practices -
June 28, 2007
Contents
1
2
3
4
5
6
e-Customs
e- Procurement
Korea Post e-Logistics System
Port Logistics
Local e-Government Informatization & NID
Intellectual Property
142/28
I. e
-Customs
e-Customs
1. Overview
2. Case Study
3. Benefits
4. System Details
3
1. Overview : UNI-PASS
Web based single window clearance portal with 110,000
participants from public and private Sectors
World
Trade
Expansion
Quarantine
Trader
(101,502)
Airline
(164)
Limited
Customs
Capacity
MOJ
MOMAF
Korail
Requirement confirmation
agency
(69)
SITA/
ARINC
Bank
(38)
UNI-PASS
Customs broker
(798)
Shipper
(1,902)
Bonded warehouse
(2,188)
Forwarder
(2,234)
Japan
TEDI
Surveyor/Stevedore
(869)
AT&T/
TRAXON
4
China
CIECC
PAA
Bonded transporter
(650)
Hong Kong
Tradelink
Taiwan
Trade-Van
Singapore
Crimson
Logic
1. Overview : CUPIA
Non Profit, Exclusive Right of Introducing UNI-PASS to
Foreign Customs
UNI-PASS
BEST
EVALUATION
SPECIALIZED
UNI-PASS ORGANIZATION
INTRODUCTION
REQUEST
by International
Organizations &
Foreign Customs
Services
Experts & Effective
Support
by Foreign Customs Services
(Central & South America
South East Asia)
5
2. Case Study : Dominican Republic
Any Time, Any Place
Trader
DGA Information System
Related
Agencies
Customs
Broker
Import/Export
Clearance
Cargo
Management
Internet
Portal
Carrier
Information
Service
Relationship
Management
Forwarder
Foreign
Customs
Bonded
Warehouse
Remote Backup Center
6
3. Benefits
Opening of
e-clearance era
¾ World’s 1st 100% e-clearance (US 95%, AU 99%)
¾ Over 1.2million case of e-documents processed yearly
Time saving
¾ Computerized clearance
¾ INTERNET/EDI clearance N/W
1+
1+ days
days
Export
Export
22- min.
min.
2+
2+ days
days
Import
Import
22- hrs.
hrs.
2+
2+ days
days
Drawback
Drawback
5.25.2- hrs.
hrs.
4+
4+ days
days
Tax
Tax payment
payment
1010- min.
min.
source:
source: Evaluation
Evaluation report
report on
on UNI-PASS
UNI-PASS of
of KCS
KCS (2006.10
(2006.10 NCA)
NCA)
Cost saving
Direct
Direct benefit
benefit
US$
US$ 740
740 M/year
M/year
Productivity
Related
Related industries
industries
US$
US$ 2,472
2,472 M/year
M/year
Spillover
Spillover effect
effect
US$
US$ 832M/year
832M/year
¾ Simplification
¾ Smooth logistics
Competitiveness
4,115
4,115 workforce
workforce saved
saved between
between ’93
’93 and
and ’04
’04
7
3. Benefits
Higher transparency
Anti-corruption
¾ Paperless work process
¾ Results open to public
Transparency,
Efficiency
No physical meeting
Tighter control on smuggling, illegal foreign currency trade,
evasion
1998
1998
US$
US$ 103M
103M
US$
US$ 286M
286M
Better analysis
Higher targeting accuracy
US$
US$ 66M
66M
2005
2005
Illegal
Illegal foreign
foreign currency
currency
trade
trade
US$
US$ 3,858M
3,858M
Illegal
Illegal trade
trade
US$
US$ 1,251M
1,251M
Evaded
Evaded duty
duty collected
collected
US$
US$ 332M
332M
Tighter control
8
Revenue increase
4. System Details: Functions and Vision
Seamless clearance process using RFID · ubiquitous computing
Bonded transportation
Forwarder
n
io
at
Unloading
Company
Airline
Trader
Warehouse
release
Manifest submission
are
a
ar
cl
de
Overseas
supplier
Shipping
Company
En
try
to
bon
ded
rt
po
Im
De
c
ar lara
riv tio
al n
re be
po fo
rt re
g
din
loa
n
U
ort
rep
UNIPASS
Customs
Broker
DATA
transmission
Transporter
Cargo
owner
Foreign
customs
9
II. E
-Procurement
E-Procurement
1. Overview
2. Case study
3. Benefits
4. System details
5. Roadmap
10
1. Overview
e-Procurement System enables the on-line processing of procurement from
bidding, contract, purchasing to final payment
Public agency
Supplier
Surety
Credit related
information
Gov’t agency
Bank
Evaluation
Certificate
Inter-agency
Info. exchange
Bill payment
& receiving
Procurement
Related info.
Authentication
issuance
11
1. Overview
Major benefits of our e-procurement solution includes transparency, process
efficiency, and cost saving
Problems in traditional procurement
Enhancements
z Required intensive paperwork
and manual processes
z
Efficiency thru on-line process of
entire procedures
z Needed frequent visits to and
repeated registration with each
purchasing office by suppliers
z
Cost saving thru the removal of
suppliers’ visits and info
integration
z Troubled with irregularities and
low level of public trust
z
Transparency thru non face-toface transaction and real time
disclosure of information
12
2. Case Study : Korea e-procurement system
The Korean government built a government e-Procurement system
in order to handle all public procurement online for all public organizations
Government e-Procurement System
™ A system that digitally processes complicated
paperwork
procedures and
Š Digitalizing all procedures from purchase requests to payments
Š Removing or drastically reducing documents
™ 27,000 public organizations and 80,000 companies use the system
13
2. Case Study : Korea e-procurement system
Korea started e-procurement based on EDI, further expanded to various
services. Pursued government-wide expansion from 2001
Step 2
Government-wide expansion
(GePS, 2001~2002)
Prompted as one of the 11 e-gov’t projects
- Government-wide task force
Step 1
PPS e-procurement
(EDI, 1997~2001)
- Enhanced Utilization
The GePS launched in October 2002 after the
BPR/ISP for GePS started in July 2001
PPS accounts for 30% of the entire public procurement
Applied E-procurement to procurement of goods and to the online
shopping mall in 1997, expanded to construction and services in 2000
In 2001, digitalization extended to all work including bidding, contract,
and payment
14
2. Case Study : Korea e-procurement system
Korean e-procurement system processes all procurement procedures on-line
from purchase request, bid notice, bidding, and contract through to payment
e-Procurement system
e-Procurement ASP
PPS
Operation
Portal
Supplier supporting service
CertificationRelated agencies
Unit contract system
Use
Linkage
User registration E-Guarantee
Purchasing
Agencies
(Buyers)
Goods
classification
system
Supplier’s
Performance
Integrated
notice
E-Payment
Contracted
products
catalogue
Documents distribution and outside linkage
Ministry of
Government
Administration
and
Home Affairs
Constructionrelated
Associations
Linkage
Private
Businesses
(Suppliers)
Surety
insurance
Ministry of Finance Construction CALS
And Economy
15
Korea Financial
Telecommunications
& Clearings
Institute
3. Benefits (1) efficiency & transparency
Enhanced Efficiency and Transparency
z Saves US$ 4,474 M worth of transaction costs annually
in terms of time and transportation (US 400M for public organizations)
(UNIT : US $)
STEP
Registration
Bid
Notice
Bid Participation
& Execution
Contract
Payment
Request
Payment
Cost
Reduction
13M
128M
4,190M
90M
37M
16M
Total
4,474M
z Per-capita productivity of PPS rose by 102% (from 208 to 421 cases annually)
z Improves transparency in doing business with the government
- Reduced face-to-face contacts between suppliers and officials
- All the information publicized in real time on-line
16
3. Benefits (2) Utilization
Utilization & Transaction Volume
z Used by 35,000 Purchasing agencies and 150,000 Suppliers
- Jointly used by buyers from both central and local governments
through to state-owned enterprises
z Exchange 100,000 documents daily online which, in the past, were delivered via
mail or in person
z Records a daily average of 100,000 website hits
z
In 2006, transacted US$ 44 B
- 21 millions businesses participated in 207,633 biddings amounting to US$ 28 B
- Other transactions of US$ 16 B including the shopping mall were made
electronically
z
90% of all biddings were conducted online
z
611,772 orders for items were delivered by one-click purchasing in the eshopping mall
17
3. Benefits (3) Recognition
Global Evaluation of KONEPS :
The Best e-procurement practice Model
z UN : Bestowed PPS with Public Service Award
(June, 2003)
z OECD : A strong pull - through effect on
ICT use in the private sector and no
further actions are required
(May, 2004)
z UN : Best Practice Model for e-procurement (Nov, 2004)
z UN : Reflected the KONEPS bidding process in the global
standard (Mar. 2005)
z WITSA : Bestowed PPS with Global IT Excellence Award (May, 2006)
※WITSA : World Information Technology and Series Alliance
18
4. System Details : overview
e-Procurement system can be divided into four parts including e-Bidding,
e-Contract, e-Purchasing and e-Payment.
e-Contract
e-Bidding
Event Registration
Contract Registration
Price Assessment/RFQ
Contract Composition
Auction Management
Contract Review
Evaluation / Analysis
Contract Closure
ㅋ
e-Payment
e-Shopping
Payment Request
Product Registration
Payment Verification
Product List Inquiry
Expenditure Mgmt.
Product Search
Monetary Transfer
e-Mall
Fee Management
19
4. System Details : process
Standardized e-procurement process are as follows
Association
Regarding
Facilities
Public
Certificate
Authority
National
Finance
Information
Taxation
Office
Fee Transfer
Document
Review
Public
Authentication
Contract
Information
Tax Receipt
Publicize
Bidding
Event
Bid
Evaluation
e-Contract
Project
Initiation
Payment
Certificate of
Business
Integrated
Notice
Bid Bond
Confirmation of
Correction
Taxation
Office
Client
Institutions
Guarantee
Insurance
Corporation
Public
Certificate
Authority
Independent
Procurement
System
Public
Certificate
Integrated
Notice System
Registration
Financial
Institutions
Information
Provision
Agency
20
Contracting/
Cash Security/
Guarantee
Insurance
Corporation
National
Finance
Information
Money
Transfer
Financial
Institutions
4. System Details : e-bidding solution
Based on a decade of know-how in developing and operating Korea’s eProcurement, SDS developed the best e-Bidding solution for gov’t procurement.
e-Bidding System
Buyers
Buyers
Login
Portal
Buyers
Bidding
Site Information
ID/Pass login
Event Registration
Bid Registration
Announcements
User Guide
System
Security
Certificates
Bidding
Event Details
Information
Provision
Evaluation
My Page
Suppliers
Documentation Administration
Document
Attachments
User
Event
ID/PASS
Event Information
Supplier
Bid Information
Buyer
Event Result
Administrators
DB
21
Documents
General
Documentation
4. System Details : e-bidding solution
Main functions of e-Bidding Solution are as follows
- ID & Password login
- Buyer/Vendor Selection
- Safe login process enabled by
security modules
- Provision of Public and private keys
- Event simulation supported
- Online/Offline bidding supported
- Document attachments enabled
User
Event
Registration Registration
- Real-time results of
bidding events
Result
Search
e-Bidding
System
Evaluation
- Encryption of private key
- Validation of the bidding
- Automatic evaluation and ranking
22
Event
Search
- Various search methods
- Quick search using Event ID
- Detailed view of each events
- Real-time event status
Bidding
- Double encryption for all bidding forms
- Encrypted version saved on user’s PC
- Electronic signature enabled
4. System Details : e-bidding solution
Our bidding solution also uses the latest technologies such as digital signatures
with online certificates, PKI encryption, internationally standardized XML based
bidding forms.
Vendor
e-Bidding system
Bidding
Signature
Verification
Bid Placement
Bid Encryption
Document Encryption
and Digital Signature
Store
In Database
Buyer
Evaluation
Decryption Key
for the Bid
Decryption of Digital
Signature and Bid
View Result
23
5. Roadmap
To minimized huge initial cost and high risks, we propose an implementation
strategy divided into three phases
Phase 3
Capability
Enhancement
Phase 2
Expansion
Phase 1
Quick Win
DW/OLAP
CRM
Ubiquitous Service
e-Contract System
e-Purchasing System
e-Payment System
BPR/ISP Consulting
e-Bidding System
24
III. Korea Post e
-Logistics System
e-Logistics
1. Overview
2. Case Study
3. Benefits
4. System Details
5. Roadmap
6. Major System Introduction
25
1. Overview
Why We need a Postal Logistics System?
Diverse Demand & Needs
Environmental Change
ƒ Needs to change Manual Work
Domestic & Overseas
market becomes more
competitive
ƒ
ƒ
External
Change
Postal Biz
Internal
process is
Change
changed to
Hub & Spoke
structure
IT
Change
ƒ
Postal IT is
dramatically
Improved
ƒ
ƒ
ƒ
Process
Optimization
Real-time
Information
Supply Chain
Visibility
26
to System based Process
Requirement to support new
Postal Biz Models
Ability to improve Customer
service and satisfaction
Ability to Provide real-time job
information
Supply chain visibility thru the
postal network
productivities improvement and
Data accuracy
Service Capability to safely link,
extend, maintain
2. Case Study (Korea Post)–PostNet
Overview : PostNet is a Logistics System that Integrates the entire postal processes
from acceptance to delivery through establishing visibility of logistic flow
Period :
Dec. 2000 ~ Jul.2004
• BPR/ISP Consulting (’00.12 ~’01.05)
• Two-Phased Development
1st Phase : Basic Logistics Systems for business operation (‘01.12~’03.09)
( Integrated Reception, Delivery, Stamps Sales, Transportation, Int’l Post office, Mail Volume,
Center Operation, Track & Trace, Claimed Mail, EAI Platform, etc )
2nd Phase : Strategic Service Systems for better performance(’03.10~’04.07)
( External Reception, Courier Service, CRM/Call Center, Sales Mgmt, TMS Scheduling,
Container Mgmt, Central Monitoring, Building Mgmt, Automated Facility Mgmt, etc )
Goals
• Maximize customer values and employee satisfaction
• Enhance efficiencies and productivities for entire logistics flow
• Secure Superiority in Logistics Business
27
2. Case Study (Korea Post)–PostNet
Service Category : PostNet is mainly divided into Several services such as Reception,
TMS, Center operation, Delivery, Postal monitoring, Track & Trace, Customer
Relation
28
2. Case Study (Korea Post)–PostNet
Network : Korea Post adapted Hub and Spoke Structure as a main Logistic Network
suitable for the most efficient Flow of Postal Business
의정부
강릉
고양
부천 Seoul
성남
안양
수원Wonju
천안
청주
Taejon
Exchange Hub
Processing & Distribution
Mail Center / Logistics Center
안동
Territory with
Regional Mail Delivery Centers
전주
Kwangju 진주
Taegu
Pusan
Main Transportation
lines of Trucks (Surface)
창원
순천
Airlines
Jeju
29
2. Case Study (Korea Post)–PostNet
Cost : Spending Cost for PostNet was estimated USD$ 33.3 million in case period of
2001 through 2005 were considered
Category
Description
System Integration
‰ System development/implementation
‰ Test/Pilot/Training
Equipment Installation
‰ Procurement, lease, and equipment
maintenance for hardware, software, etc
System management
‰ System Installment/ Operation
‰ System maintenance
Total (System management Cost excluded)
Amount
10 million
23.3 million
6.4 million
33.3 million
• Calculated Period : 2001.12 ~ 2005.12
30
2. Case Study (Korea Post)–PostNet
Effective value :
Total value : USD 62.7 million (Year from 2004 to 2007)
- Value of Work efficiency (USD 24.5 million)
( Work planning, Manpower save & relocation, Transportation accuracy)
- Value of Paperless work (USD 5.2 million)
- Value of Operation hour save (USD 33 million)
( On-time shipping&arrival of truck, Cut manual work at Acceptance/Delivery, etc)
<BCR:
Benefit/Cost Ratio>
<Break-even point>
Million
$
188.27 %
62.7
US $ 62.7 Million
$
Year (2001-2007)
Break-even
Point
Analysis Period
: 2001 ~ 2007
Criterion Year
: 2005 (Constant Value)
33.3
Cost
Benefit
2001
2005
2007
Total Value
Total Investment
* Amount above is calculated based on Korea Post statistics
* System maintenance cost excluded
31
3. Benefits –Qualitative and Quantitative
Benefits
Achieve the entire visibility of the postal logistic network
Qualitative
Benefits
Simplify work processes and improve accuracy
Improve customer-oriented service quality
Secure competitive superiority in logistics business
Cost savings : about 16 millions (USD) annually from reception
to delivery process
Quantitative
Resource availabilities ( Resource of Mail Center and Mail
Exchange Hub, Post Office ) : Increase about 20%
Benefits
Track & Trace service usage : 18 million(’04) -> 107 million(’05)
On-Time arrival of mail truck : Increase about 40%
32
3. Benefits –Recognition and Promotion
Korea Post received well-known special awards for implementing PostNet several
times and participates PostExpo, Korea Postal Forum for Postal IT promotion
UPU EMS Gold Level
(2005)
Visit Korea Post for
IT Benchmarking
World Mail Award (2006)
e-commerce
Participate PostExpo
for Promotion (2006)
EMS Gold Medal
33
CMMI Level3 (2006)
MOU for IT cooperation
(2006, 2007)
4. System Details – Big Picture
PostNet is an integrated e-Logistics platform composed of 22 sub systems
(service functions) which interface each other within the entire postal chains
PostNet System
System
System Integration
Integration
based
based on
on EAI
EAI
Internal system
of postal
Service
ePost
ePost
EJB
-tier
EJB 33-tier
Web
Web Architecture
Architecture
Biz. Supporting
DW/CRM
Sales
Management
Integrated Mail
Reception
Delivery Mgmt.
Integrated Mail
Reception
Delivery Management
Internet Reception
Parcel (Currier)
Transportation Plan
Postal
Postal Banking
Banking
system
system
Center Operation
Track & Trace
Transportation Results
Management
Departure&Arrival Transportation Management
Logistics
Logistics
Center
Center
(( WMS)
WMS)
Internet
Internet
Shopping
Shopping Mall/
Mall/
Large
Large Mailer
Mailer
Command
Mail
Control
Volume
Center Monitoring
ERP
ERP
Mail Container
Management
34
Government
Government
(Supreme
(Supreme
Court
Court etc)
etc)
Central Monitoring
System
Transportation
Management
External
External Interface
Interface
through
through XML/EDI
XML/EDI
External
Interfacing
System
Customer
Call Center
Trans. Resource
Track & Trace
Mail TrackClaimed Mail
& Trace Management
Operation Planning
Facility
Management
UPU/Kahala
UPU/Kahala
Operations
Management
Mail Volume
Information
Airline
Airline //
Shipping
Shipping
Company
Company
4. System Details – Key Technology
PostNet adapted the latest technology and considered various IT perspectives
for the system Scalability, Safety and Security, Efficiency
Key Technology
Usage
3- Tier Web Architecture
Scalable and fail-safe system architecture, enabling
stable operation in any conditions
High Availability
Duplicated system supporting high availability
(24 hour, 356 days for non-stop service)
Security
Authorization and security of data with SSO/LDAP
Mechanism for Access control and protection
WUI (Web User Interface)
User friendly access and interface with MS IE browsers
Telecommunication
Business efficiency Improved by using Mobile PDA
and Automated machines
EAI (Platform)
Flexibilities improved by Using Enterprise Application
Integration tool
35
4. System Details – Process Flows
PostNet is being used in the horizontal work flow at the several vertical Locations
Reception
More Speedily
Departure
& Arrival
Sorting
Transportation
Customer
Service
Delivery
Customer
More Convenient
More Information
Counter
reception
Reception
Post Office
Internet/
System reception
1) Integrated Mail
Reception
system
2) Home Delivery
system
Track&
Trace
Courier system
Box
Mail
Center
Exchange
Center
Expected
Mail Volume
inquiry
3) Center Operation
Information
system
Delivery
Post Office
e-manifest
(mail bag)
Expected
Arrival Mail
inquiry
e-manifest
(for vehicle)
inquiry
5) Delivery
system
Internet /
Call Center
Pallet
4) Trans. Mgmt.
system
Internet
Post Office
www.epost.go.kr
Vehicle
6) Track & Trace
system
Delivery
Confirm inquiry
7) CRM/
Call center
ePOST
T&T inquiry
Mail Delivery Info
36
Call Center
T&T ARS
5. Roadmap – Future Plan
Since completion of the informatization stage, POST-NET evolutionally extends to
Intelligent Logistics Service through construction of Ubiquitous environment.
u-Logistics
(Ubiquitous
)
e-Logistics
4 Intelligentization
3 Infomatization
2 Computerization
1
Mechanization
Done by hand
Total
Logistics Service III
III
Prediction and
Decision support
RFID/
RFID/
Mobile
Mobile
Korea (’08~’09)
Future : u-Logistics
Computerization of
Working method
ƒ Real-Time Visibility
ƒ 3PL, 4PL1) Infra.
ƒ Track & Trace
Use of machines
IIII
ƒ C-Commerce
ƒ Integrated
i.e. Conveyer
ƒ Unit process
ƒ Global Logistics
Computerization Information Mgmt.
ƒ RFID, Wireless
ƒ Conveyer Facility (I.e. Mail Reception ƒ Internet Web Based
Mobile Solution
ƒ PDA Solution
Application)
ƒ Sorting Facility
II By
By hand
hand
Korea (’06~’07)
Current : e-Logistics
37
Bar
Bar Code
Code
6. Major systems introduction
1
Seven Major Systems of POST-NET will be introduced in a row; Reception, HomeDelivery, Center Operation, Transportation, Delivery, Track & Trace, CRM/Call
center
2
Reception
Home-Delivery
Various forms of reception service reduced
teller’s workloads and increased work
convenience
Internet
Interface with on-line shopping mall and
On/Off Line integrated home-delivery system
guaranteed high quality of service
Mail Reception
through Cyber Mail
Counter
Management of
Return goods
and gathering
goods
e-POST
System interface with
large mailers like
supreme court etc
(XML/EDI)
Call-Center
Call
Call-Center
38
Integrated
Shipping system
Management peculiar to home-
Office
Counter
delivery
6. Major systems introduction
3
4 Shipping & Arrival
Center Operation
Efficient process management and result analysis
by real time resources management
30
25
수작업
특수
소포
패킷
플랫
서장
20
15
10
5
0
도착시간
14:00
14:00
15:00
15:10
15:30
18:00
Mail Center
plan
Operation &
Automatic equipment
Management
Manage status of shipping and support results
management by synchronization between
Information and mail items with e-Document
Adjust human resource and
Equipment operation
schedule promptly when
material congestion or
issue occur
Synchronization between
information and mail items
with Electronic form (e-slip)
)
(
Through fast operation
results analysis,
analysis an
effective management of
work improvement and
equipment resources
5
Transportation
Analyze promptly status of
shipping by Shipping/Arrival
synchronization
Delivery
Automatic formed delivery slip and paper-based
documents removal reduce postman’s workload and give
delivery notice and results.
e-Delivery slip on PDA reduces
postman’s workload and improves quality
Reduction
In
workload
Higher customer service quality by
giving delivery notice/results (SMS)
39
6. Major systems introduction
6
7
Track & Trace
Provide real-time track & trace service to
increase customer’s satisfaction.
Offer Command & Control Information by
monitoring the logistics resources
Integrated
Info System
Internet
Provide real-time
Interior/Overseas
reported mail trace
information
A :Transportation
A
A WarningA
arrange
results
Transport
Schedule
S
S
S
S
Customer Mgmt.
Offer One-stop care service
with call center and support
effective marketing process
based on integrated customer
information
ePOST(Track & Trace)
Offer oneone-stop
care service by
call center
ePOST (On-line) also shows
the Tracking info of each mail
Manage integrated
customer information
supports effective
Customer marketing process
S
T&T DB
Info DB
40
IV. Port Logistics
1. Overview
2. Case Study
3. Benefits
4. System Details
5. Road Map
41
1. Overview :
Government and private enterprises collaborative project to upgrade
Shipping & Port-Logistics industry of KOREA.
Integrated management brand for shipping & port-logistics, Yes! U-Port is the veryfirst collaborative business project planned by the government and private
enterprises to upgrade maritime industry in Korea.
Port Management Information System (PORT-MIS)
Shipping & Port Internet Data Center (SP-IDC)
Yes! U-Port
Import & Export Information collaborative system
(Single Windows)
Container Terminal Operation System (ATOMS)
Global Container Tracking System (GCTS)
42
Arrival/Departure report
Container In & Out Report
Port Facility Report
Shipping & Port
Logistics Information
Integration
Export Notification
Stevedoring/
In & Out Control
Track In & Out
Tracking
2. Case Study
1. History
- 2007.2. The requirement arises for the efficient Port Operation
- 2007.3. Discuss for Port Operation system &
EDI Network Upgrade plan
- 2007.4. Confirmation the introduction the efficient
Port Operation System
2. Domestic & Overseas reference
- Port Management Information system (Port-MIS) Launches (1996)
(Ministry of Maritime Affairs & Fisheries)
- Container Terminal Operation Information System (ATOMS) Launch (2000)
- Shipping & Port Internet Data Center (2005)
- Single Window for Export/Imprt logistics Service (2005)
- RFID based Global Container Tracking System (2006)
43
3. Benefits
Port-MIS
Port-Management Information System
- Simplification of export/import process : decrease of public documents
- Settlement of vessel & cargo congestion : decrease of vessel standby time and
- container handling timesaving
- total logistics cost saving by abolishing paper documents
. Cost saving by decrease and close of port authority office dealing with civil applications
. Manpower saving
. Effect of integrated port & shipping DB system
. Cost saving by pooling PORT-MIS information between governmental agencies
(port authority, customs immigration office, quarantine station, maritime police etc.)
44
3. Benefits
ATOMS
Advanced Terminal Operation & Management System
- Decrease of Container Lead time
- Decrease of Truck Turnaround Time
- Saving Operation costs
- Terminal Productivity/Efficiency Lift
- Basic Statistics data for the terminal operation
- One-stop service for User requirement
SP-IDC
Shipping & Port –Internet Data Center
- Decrease of Logistics Cost
- Decrease of Access Time on information
- Saving System Operation time
- Retrieve Basic statistic data for Shipping & Port Logistics field
- One-stop service for User requirement
- System setup for the computerization on Shipping & Logistics
45
3. Benefits
GCTS
Global Container Tracking System
- Decrease of work confirmation time and error handling time
- Decrease of tracing time for a container in depot, warehouse and Terminal
- Increase the domestic demand of RFID Technology
- Real-Time based Container location confirmation enables to preparing the ground
for Full automation
- Demand generation for private sector on the base of the National RFID Logistics
Infra
Single Window
Import & Export civil application collaborative system
- Cost saving of Total logistics cost and EDI cost
- IT investment cost saving for a company
- Decrease of working time
- Productivity increase with the sharing information and knowledge between
government and private companies
- Efficient Infra usage
46
4. System Details
Port-MIS Port-Management Information System
¾ Information system that handles data on ships and cargoes moving in and out of ports.
¾ MOMAF has built the system back-frame network to realize paperless administration and provide integrated
port service to users.
¾ Port-MIS provides users with real-time information about vessel arrival/departure, cargo, port facilities and
decision-making etc.
Data Transfer
Declaration
(EDI)
Port Users
Shipping
company/agent
Freight forwarder
Transporter
User
service
- Port Logistics' Integrated System
- EDI service (WEB, application)
Port-MIS
Integrated Port Management
Information System in Greek ports
Governments
Terminal
Terminal
Operation
Operation
System
(Container)
Shipper
47
Š Customs
System
Š Quarantine
(General cargo)
Š Immigration
4. System Details
SP-IDC
Shipping & Port –Internet Data Center
¾ Integrated Port Logistics Information XML/EDI based Service
Overseas Ports & Carriers
Shipper
Terminal
Vessel /Cargo
Info
Stevedoring
Info
Tally info
SP-IDC
ƒ Port facility status
ƒ Vessel & Cargo trace
Sharing vessel
& Cargo
information
Integrated
DB
Maritime
Affairs Dept.
Customs
Justice Dept.
Quarantine
Tally company
Tug/Pilot
Association
Cargo trace
Loading/
Transport
company
Discharging
Shipper/
Forwarder
Value added service
48
4. System Details
Single Window
Import & Export civil application collaborative system
¾ One-Stop Service at a window for the documents on C.I.Q.
¾ Saving Port Logistics Lead time & Sharing Information
Government
Civil sector
Single window
Shipper
Industry
Resource
Forwarder
INTERNET
Inland
Depot
Transport
company
Carrier
XML
EDI
EDI sytem
Security
check
Request
Construction
Transportation
Web service
portal
VAN
User info
User
Verification
Terminal
/Airport
Immigration
Reply
GXML Hub
Maritime affairs
Fisheries
Customs
Rail
49
4. System Details
ATOMS
Advanced Terminal Operation & Management System
• EDI solution, IP Service
• Synchronized Job Ordering
• Unmanned Gate control
• Intuitive Monitoring/Control
• Integrated Inventory Management
- Yard, On-Dock, CFS
• Optimized Automatic Planning
• Increased Productivity of Ship Operation
• Maximized Yard Space and Operation
• Efficient Resource Assignment
• Integrated Planning System
- Berth, Ship, Yard Planning
Operation
system
Planning
0 System
Optimized
Expert System
Management
System
• Supply Individual Billing Format
• Support Various Strategic Business
Information
• Productivity Analysis Data
• Scheduled Equipment Inspection
Real-Time Operation
50
4. System Details
GCTS
Global Container Tracking System
¾RFID (Radio Frequency Identification) based real-time container /Truck
tracing system
CY
Shipper
Transport
company
Toll
Gate
Container/Truck In&Out Info.
Gate
Container or Truck
Tracing Status
Container Stack Info.
Stevedoring Info.
Carrier
Operator
Depot
Quay
wall
Major Point
RFID
Automatic
Recognition
51
Gate Pass
Truck with
RFID
LED & SMS service
in Terminal
Terminal
Operator
5. Road Map
Actualized Global Shipping & Port-Logistics Hub of 21C
INFORMATION
INFORMATION MANAGEMENT
MANAGEMENT
Port-MIS
Port-MIS
SP-IDC
SP-IDC
Single
Single Window
Window
CARGO
CARGO MANAGEMENT
MANAGEMENT
One
One stop
stop civil
civil affairs
affairs
service
in
port
service in port
Increased
Increased
Productivity
Productivity
Paper
Paper free
free
e-port
e-port business
business service
service
Improved
Improved
Safety
Safety
Real-time
Real-time Logistics/
Logistics/
Asset
management
Asset management service
service
Guaranteed
Guaranteed
Trust
Trust
ATOMS
ATOMS
GCTS
GCTS
52
Realization
Realization of
of
Ultra
Ultra modern,
modern,
highly
highly value-adding
value-adding
Shipping
Shipping &
&
Port-Logistics
Hub
Port-Logistics Hub of
of 21c
21c
V. Local e
-Gov’t Informatization & NID
e-Gov’t
1. Overview
2. Case Study
3. Benefits
4. System Details
5. Roadmap
6. Appendix
53
1. Overview
‰ Vertical and Horizontal Interoperability
Legislative
Branch
Executive
Branch
Judicial
Branch
Horizontal Interoperability
Ministry A
Ministry B
Ministry C
Vertical Interoperability
accessibility
City
District
Village
54
Ministry D
1. Overview
Local Gov Info. Network System
National Identification
1
3
2
Residence information
Changed Residence
info mgmt
55
Changed data
Summarized
Residence info
Residence info
provision
Summarized
Residence info
mgmt
Details of
info provision
Changed residence
info provision
2. Case Study : Networking System
‰ Local Government Information Networking System
G4C
Central government
Information Sharing
Residence,
permits, and
so on
Local Government Information Network System
Visit
Service Portal
Administration Information System
Regional
Industry
Water,
Sewage
Roads
Transport.
Health
Care
Rural
Village
Livestock
Civil
Defense
Services
Regional
Develop.
Fishery
Internal
Admin
Geography
Culture
Forestry
Internet
Service
Environment
Phone &
FAX
Civil Services
Reception,
Process
Information
& Support
e-mail
Civil Service
Statistics
Residence
Internet
Information
Sharing
Taxation
Vehicle
Census
Supporting Sys
Administration
Supporting
System
Messaging
Service
Disaster
Affiliated organization
56
Single
Sign
On
(SSO)
Internet &
Intranet
Customized
Services
Building
User
Profile
EA (Enterprise Architecture), CBD based
Other related Organization
Policy
Makers
Officers
Information
Analysts
Operator
Certificate
Collaboration
Information
System
XML
XML
WebServices
WebServices
Other Local Gov.
IntranetIntranet-Portal
2. Case Study: Residence Info. management
‰ Managing & Sharing residence information within the Government
Changed
Residence
info mgmt
Summarized
Residence info
Transcript
(abstract) of
Residence
Residence info
Changed residence info
Changed data
Residence
info
provision
Changed
residence
info provision
Residence info
Changed residence info
Certificate
KIOSK
Health care/Welfare
System
Agriculture
Residence info
Environment
Residence info
Summarized
Residence info
mgmt
Details of
info provision
Residence info
Public Service
Taxation/Finance
Residence
info/changed info
Vehicle
National Identification
Main System
Vehicle Management System
Local Government
57
2. Case Study: Vehicle management
‰ Comprehensive, nation-wide vehicle information system
Residence
• Online residence
information
• Move-in info
Environment
• Vehicle info
• Vehicle registry info
• Seizure/ entrusting
info
Taxation/ Finance
• Vehicle info
• Construction
• Seizure/
machinery info
• Seizure/
• Two-wheel vehicle
entrusting
Entrusting
info
info
• Fine info
info
• Seizure/
entrusting info
Local Government
Address
Change
Seizure Info
•
•
•
•
•
•
Health
care/Welfare
Public Service
• Vehicle
registry info
• Vehicle/construction
machinery
registration info
Vehicle
Construction
Machinery
TwoTwo-wheel
Vehicle
Vehicle
Construction
Machinery
TwoTwo-wheel
Vehicle
Vehicle info
Construction machinery info
Two-wheel vehicle info
Fine info
Seizure & entrusting info
Registration ledger info
• Online registration info
• Address change info
• Seizure & entrusting info
Total Information Network For Metropolitan and Provincial Vehicles
58
2. Case Study : NID
‰ National Identification (NID)
‰ Privacy, Security, Service Customization Æ More Control & Management
Immigration
Vehicle
Registration
Banks
Driver’s
license
Hospital
Records
Land
Registration
Business
Registration
Crime
Control
National
Identification
Passport
Address
Change
Social
Security
Building
Registration
e-Commerce
Taxation
NID
59
3. Benefits (qualitative)
1
2
3
4
Administrative information sharing Æ more services in real-time
Service Availability Æ Revitalizing the local economy
Reducing the digital divide Æ Increase in competitiveness
Boost productivity of government officials and their capability
to utilize information
5
Lay the groundwork for the administration information infrastructure
6
Revise relevant laws and institutions
60
3. Benefits (quantitative)
Comparison of
work handling hours
Prior
to Informatization
1 year after
Improvement
Saving
100%
100%
90%
80%
68%
70%
67%
66%
59%
56%
60%
50%
44%
41%
40%
32%
33%
54%
46%
52%
52%
48%
48%
34%
30%
20%
10%
0%
Average
Taxation
/Finance
Public
Service
Local
Industry
Health care/
Welfare
Rural
Village
Vehicle
Environment
Data Source: Ministry of General Administration and Home Affairs
61
3. Benefits (international recognition)
Seoul Metropolitan Government
□ “The Best e-Government” among the 100 cities in the world (2003-2006)
Rank
Cities
Country
1
Seoul
Korea
2
New York
United States
3
Shanghai
China
4
Hong Kong
Hong Kong
5
Sydney
Australia
Source : UN/ASPA, Sungkyunkwan University (Korea),
and the New Jersey University (US)
62
4. System Details
‰ National Identification
Secure
Secure Network
Network
Construction
Construction
National
National ID
ID
Management
Management
System
System
Strategy &
Planning
Database
Database
Implementation
Implementation
ƒ Network Design and Construction
ƒ Main System of National Identification
ƒ Information Sharing System
ƒ Security matters
ƒ Verification Process
ƒ Datafication
ƒ Data Standardization
ƒ Database Back-up
ƒ Optimization
NID
NID Card
Card
Publishing
Publishing System
System
ƒ Define card publishing process
ƒ Establish Controlling center
ƒ Establish Province Center
Technical
Technical Support
Support
ƒ Define card publishing process
ƒ Establish Controlling center
ƒ Establish Province Center
63
4. System Details
‰ Local e-Government Information System
Central Department
Taxation
Inner Administration
Local ee-Gov.
System
Civil
Petitions
City Map
Traffic
Vehicles
Construction
Water,
Sewage
Environment
Healthcare,
Welfare
Regional
Development
Industries
Agricultural
Forest
Census
National
ID
Culture
Local Department
Defense
Emergency
Livestock
KIOSK
Marine
Civil Services
Agencies/Associate
National
Network
Business
Home
Civil Affairs
Civil Service Centers
KIOSK
Sub-Way,
Department Store
Internet
Civil Affairs
64
Other Related
Local Offices
Offices
4. System Details
‰ Local Government Information Networking System
Return
Cabinet
Agencies
Government
Policy
Arbitration
Administrative
Statistics
Policy
Making
Policy
Evaluation
Central Network
Procurement
/Purchase National
Affairs
National defense
Diplomatic /Security
Negotiations
Citizen
Enterprise
Welfare
Citizen
Local
Industries
Civil Affairs
Local Network
Rural
Community
Developments
Tax Affairs Environment
Local Gov.
Local Agencies
65
5. Roadmap
‰ Step-by-Step Approach: Building Structure
1 Technological Assessment & Prioritization
Integrated Local Government
Information Networking System
5
Integration - Middleware
4
Back-Office
Front-Office
3
Applications
Applications
2
Network
66
6. Appendix: Front & Back Office
67
6. Appendix: Passport Issuance
Return
‰ Horizontal Interoperability Æ ex. Ministry of Foreign Affair
ƒ
ƒ
Process time reduced/automated (10 to 1 day)
One-Stop process, Internet application forms, fast communication and process!
Passport Management System
Ministry of
Foreign Affair
DB
Web
Ministry of
Home Affair
DB
National Police
Agency
Web
DB
Web
Verification & Registration process
Passport issuing
system & network
Passport
Local Government
Application
68
Military Manpower
Administration
DB
Web
Internet
− Information
− Application Forms
6. Appendix: Vertical Integration
‰ 3 cases: paper-based workflow, stand-alone system, no standard
‰ Vertical Integration & Sharing information = More Service Availability
‰ Example: Statistics & Policy Making (ministry of transportation)
Cabinet
Central Government
Cabinet
Central Government
Δ
Department
Department
X
Agency
Agency
X
Local Government
Local Government
69
6. Appendix: Composite Civil Service
70
VI. Intellectual Property
1. Overview
2. Case Study: KIPOnet
3. Benefits
4. System Details
5. Implementation Roadmap
71
1. Overview
Why Intellectual Property (IP)?
IP promotes
- knowledge and technology as sources of wealth and competition
IP creates
- enormous property value and high added value
IP has been
- considered as a key driving force for economic development
Why IP Automation System?
To promote and protect IP rights (IPR)
To promote the efficiency of IP administration
To promote the dissemination and utilization of IP information
To harmonize with global standards of IP
72
2. Case Study: KIPOnet
What is KIPOnet?
Paperless and fully computerized IPR system
Provide applicants with a breadth of electronic services such as on-line
filing and patent information searches
Developed based on global process and technical standard of IP
defined by WIPO*
Background and Necessity
Increasing the number of applications more than 200,000 cases a year
Limitations in handling paper documents
Cost increase of disseminating IP information
Inconvenience due to geographical relocation at Daejeon
* WIPO: World Intellectual Property Organization
73
2. Case Study: KIPOnet
Conceptual Image of KIPOnet
KIPOnet enables
complete electronic management of IPR affairs
74
2. Case Study: KIPOnet
Development History of KIPOnet
Launching
KIPOnet
Enhancing
KIPOnet
Globalizing
KIPOnet
Phase 1
Phase 2
Phase 3
IT maser plan
Development of
administration system
Internet based efiling system
Digitalization of
paper document
CD-ROM gazette
publication
Functional
advancement of
administration system
Strength online
customer service
Internet gazette
publication
Knowledge
management system
Flexibility, stability
and secure system to
precede global
standard
PCT e-filing system
Work-at-home system
24x365 system
Enhancing patent
information service
Disaster recovery
system
* IPO: Intellectual Property Office
75
Ubiquitous
KIPOnet
Phase 4
Anytime, anywhere,
ubiquitous KIPO
Statistical analysis
results of patent
information
Translation system
(K-PION)
Sharing examination
results with other
IPOs* (TDA)
3. Benefits
Qualitative Benefits
Public Sector
Private Sector
Perspective of KIPO
Provide convenient documentation using efiling
Improve productivity through fast and accurate
examination
Increase the examination and administration
efficiencies
Reduce operation cost and document storage
space
Increase effectiveness in resources and data
management
Provide On-line IPR information search service
Contribute easy access to information on
latest technology
Prevent redundant investments on the same
technology development
Save applicants’ time, money and opportunity
cost
Perspective of Government
Enhance IPR protection through fast IPR
administration process
Facilitate cooperation among government
agencies through electronic data exchange
Provide an automation role model for the other
government agencies
Contribute to increase international credibility
& to comply with global economic reform
program
Induce significant foreign investments
Make the economic benefits through
protection and facilitation of IPR
Generate interests and investments in new
and growing businesses
76
3. Benefits
Quantitative Benefits
Growth of application filing
- 185,209 cases(1998) to 372,520 cases (2006)
Examination period reduction for patent
- 28.1 month(1998) to 9.8 month(2006)
Cost savings: Total US$ 2,897 million (1999~2005)
[Internal Biz. Process Opportunity Cost Savings]
(Unit: US$ million)
50.1
39.3
32.6 29.2
60.6
[Customer Opportunity Cost Savings] 627.5
(Unit: US$ million)
43.7
332.9
34.2
405.9
469.6
541.4
167.5
62.2
1999 2000 2001 2002 2003 2004 2005
Promotion of technology development
- Shortening R&D period: 26.18%
- Reduction of R&D Cost: 27.59%
77
1999 2000 2001 2002 2003 2004 2005
3. Benefits
International Cooperation
Technical consultation on 8 IPOs by APEC or WIPO’s financial support
(2002~2004)
- Brazil, Papua New Guinea, Philippines, Taiwan, Thailand, Peru,
Vietnam and India
Development of PCT-ROAD system by WIPO’s financial support
(2005~2006)
- Paperless and fully computerized system for international patent
- Deployed in 14 IPOs including Philippines, Malaysia, Vietnam, etc.
78
3. Benefits
Certification
Oct. 2006: CMMI maturity level 4
- authorized by SEI CMMI (Capability Maturity Model Integration)
Jan. 2007: ISO 20000 for IT service management
- authorized by British Standards Institution (BSI)
Jan. 2007: ISO 27001 for information security
- authorized by British Standards Institution (BSI)
Awards
May, 2006: The best award at the Efficient Public Service by president
Dec. 2006: The best prize at the Governmental Performance
Management by president
79
4. System Details
System Overview
Preparation
of application
KEAPS
E-filing
S/W
Public service
portal
Homepage
Receiving
System
Examination
System
Notification
System
Statistic
Info.
System
Formality
Examination
System
Registration
System
Trial
System
Publication
System
PCT
System
Fee Mgmt.
System
Administration
XML
DB
Repository
Support
management
Patent information
service
Administration management
Quality
Mgmt.
System
File
System
Optical
Disk
Madrid
System
Search
DB
Knowledge
management DB
IP Search
System
Examination
Results
Exchange
Knowledge portal
Model
Office
80
Call
Center
Knowledge
Portal
4. System Details
Functional Diagram
Information Dissemination
Applicant
R&D institutes
Enterprise
Universities
IPOs
IPR information
search and
utilization
IPR Data
Search
Training /
Seminar
IPR Reference
Data Search
Search
Patent Search
Industrial Design
Search
Trademark
Search
Copyright
Search
Application
Submission
Administrative
Affairs
General
Administration
IP Administration
Application
Receiving
Registration
Maintenance
Application Fee
Calculation
Issue Register
Certificate
Substantial
Examination
Formality
Examination
Granting
Filing Date
Promotion /
Advertising
Trial
Examination
Government Interface
for IPR Protection
International
Cooperation
Publication
for Registration
Publication for
Open Application
Classification
81
Personnel /
Training
Legislation
5. Implementation Roadmap
IP Automation Maturity Curve
Elementary IP
Automation
Paper-based application
Provide basic admin.
process supporting
functionalities, focusing
on receiving and
registration
Simple search function
Provide basic
information to the
public
IP Administration
Automation
Automated IP
administration
Image-based electronic
document handling
Simple search system
for examination
Disseminate IPR
information by off-line
media
Streamlined and
standardized processes
82
Paperless On-line
IP Administration
Knowledge-Based
IP Services
On-line application
Electronic gazette
publication
On-line dissemination
of IPR information to
applicant, attorney and
public (IPDL)
Provide integrated
search functions
Provide various
information services to
the public
Interface with other
government agencies
High value-added
services using
accumulated data
Provide various training
courses by e-learning
system
Provide knowledgebased IP administration
environment to DGIPR
staffs and the public
Connect with IPOs of
other nations for
information exchange
Standardized processes
reflecting PLT, TLT,
Madrid Protocol, etc.