Korea ’s e -Government Korea’s e-Government - Best Practices - June 28, 2007 Contents 1 2 3 4 5 6 e-Customs e- Procurement Korea Post e-Logistics System Port Logistics Local e-Government Informatization & NID Intellectual Property 142/28 I. e -Customs e-Customs 1. Overview 2. Case Study 3. Benefits 4. System Details 3 1. Overview : UNI-PASS Web based single window clearance portal with 110,000 participants from public and private Sectors World Trade Expansion Quarantine Trader (101,502) Airline (164) Limited Customs Capacity MOJ MOMAF Korail Requirement confirmation agency (69) SITA/ ARINC Bank (38) UNI-PASS Customs broker (798) Shipper (1,902) Bonded warehouse (2,188) Forwarder (2,234) Japan TEDI Surveyor/Stevedore (869) AT&T/ TRAXON 4 China CIECC PAA Bonded transporter (650) Hong Kong Tradelink Taiwan Trade-Van Singapore Crimson Logic 1. Overview : CUPIA Non Profit, Exclusive Right of Introducing UNI-PASS to Foreign Customs UNI-PASS BEST EVALUATION SPECIALIZED UNI-PASS ORGANIZATION INTRODUCTION REQUEST by International Organizations & Foreign Customs Services Experts & Effective Support by Foreign Customs Services (Central & South America South East Asia) 5 2. Case Study : Dominican Republic Any Time, Any Place Trader DGA Information System Related Agencies Customs Broker Import/Export Clearance Cargo Management Internet Portal Carrier Information Service Relationship Management Forwarder Foreign Customs Bonded Warehouse Remote Backup Center 6 3. Benefits Opening of e-clearance era ¾ World’s 1st 100% e-clearance (US 95%, AU 99%) ¾ Over 1.2million case of e-documents processed yearly Time saving ¾ Computerized clearance ¾ INTERNET/EDI clearance N/W 1+ 1+ days days Export Export 22- min. min. 2+ 2+ days days Import Import 22- hrs. hrs. 2+ 2+ days days Drawback Drawback 5.25.2- hrs. hrs. 4+ 4+ days days Tax Tax payment payment 1010- min. min. source: source: Evaluation Evaluation report report on on UNI-PASS UNI-PASS of of KCS KCS (2006.10 (2006.10 NCA) NCA) Cost saving Direct Direct benefit benefit US$ US$ 740 740 M/year M/year Productivity Related Related industries industries US$ US$ 2,472 2,472 M/year M/year Spillover Spillover effect effect US$ US$ 832M/year 832M/year ¾ Simplification ¾ Smooth logistics Competitiveness 4,115 4,115 workforce workforce saved saved between between ’93 ’93 and and ’04 ’04 7 3. Benefits Higher transparency Anti-corruption ¾ Paperless work process ¾ Results open to public Transparency, Efficiency No physical meeting Tighter control on smuggling, illegal foreign currency trade, evasion 1998 1998 US$ US$ 103M 103M US$ US$ 286M 286M Better analysis Higher targeting accuracy US$ US$ 66M 66M 2005 2005 Illegal Illegal foreign foreign currency currency trade trade US$ US$ 3,858M 3,858M Illegal Illegal trade trade US$ US$ 1,251M 1,251M Evaded Evaded duty duty collected collected US$ US$ 332M 332M Tighter control 8 Revenue increase 4. System Details: Functions and Vision Seamless clearance process using RFID · ubiquitous computing Bonded transportation Forwarder n io at Unloading Company Airline Trader Warehouse release Manifest submission are a ar cl de Overseas supplier Shipping Company En try to bon ded rt po Im De c ar lara riv tio al n re be po fo rt re g din loa n U ort rep UNIPASS Customs Broker DATA transmission Transporter Cargo owner Foreign customs 9 II. E -Procurement E-Procurement 1. Overview 2. Case study 3. Benefits 4. System details 5. Roadmap 10 1. Overview e-Procurement System enables the on-line processing of procurement from bidding, contract, purchasing to final payment Public agency Supplier Surety Credit related information Gov’t agency Bank Evaluation Certificate Inter-agency Info. exchange Bill payment & receiving Procurement Related info. Authentication issuance 11 1. Overview Major benefits of our e-procurement solution includes transparency, process efficiency, and cost saving Problems in traditional procurement Enhancements z Required intensive paperwork and manual processes z Efficiency thru on-line process of entire procedures z Needed frequent visits to and repeated registration with each purchasing office by suppliers z Cost saving thru the removal of suppliers’ visits and info integration z Troubled with irregularities and low level of public trust z Transparency thru non face-toface transaction and real time disclosure of information 12 2. Case Study : Korea e-procurement system The Korean government built a government e-Procurement system in order to handle all public procurement online for all public organizations Government e-Procurement System A system that digitally processes complicated paperwork procedures and Digitalizing all procedures from purchase requests to payments Removing or drastically reducing documents 27,000 public organizations and 80,000 companies use the system 13 2. Case Study : Korea e-procurement system Korea started e-procurement based on EDI, further expanded to various services. Pursued government-wide expansion from 2001 Step 2 Government-wide expansion (GePS, 2001~2002) Prompted as one of the 11 e-gov’t projects - Government-wide task force Step 1 PPS e-procurement (EDI, 1997~2001) - Enhanced Utilization The GePS launched in October 2002 after the BPR/ISP for GePS started in July 2001 PPS accounts for 30% of the entire public procurement Applied E-procurement to procurement of goods and to the online shopping mall in 1997, expanded to construction and services in 2000 In 2001, digitalization extended to all work including bidding, contract, and payment 14 2. Case Study : Korea e-procurement system Korean e-procurement system processes all procurement procedures on-line from purchase request, bid notice, bidding, and contract through to payment e-Procurement system e-Procurement ASP PPS Operation Portal Supplier supporting service CertificationRelated agencies Unit contract system Use Linkage User registration E-Guarantee Purchasing Agencies (Buyers) Goods classification system Supplier’s Performance Integrated notice E-Payment Contracted products catalogue Documents distribution and outside linkage Ministry of Government Administration and Home Affairs Constructionrelated Associations Linkage Private Businesses (Suppliers) Surety insurance Ministry of Finance Construction CALS And Economy 15 Korea Financial Telecommunications & Clearings Institute 3. Benefits (1) efficiency & transparency Enhanced Efficiency and Transparency z Saves US$ 4,474 M worth of transaction costs annually in terms of time and transportation (US 400M for public organizations) (UNIT : US $) STEP Registration Bid Notice Bid Participation & Execution Contract Payment Request Payment Cost Reduction 13M 128M 4,190M 90M 37M 16M Total 4,474M z Per-capita productivity of PPS rose by 102% (from 208 to 421 cases annually) z Improves transparency in doing business with the government - Reduced face-to-face contacts between suppliers and officials - All the information publicized in real time on-line 16 3. Benefits (2) Utilization Utilization & Transaction Volume z Used by 35,000 Purchasing agencies and 150,000 Suppliers - Jointly used by buyers from both central and local governments through to state-owned enterprises z Exchange 100,000 documents daily online which, in the past, were delivered via mail or in person z Records a daily average of 100,000 website hits z In 2006, transacted US$ 44 B - 21 millions businesses participated in 207,633 biddings amounting to US$ 28 B - Other transactions of US$ 16 B including the shopping mall were made electronically z 90% of all biddings were conducted online z 611,772 orders for items were delivered by one-click purchasing in the eshopping mall 17 3. Benefits (3) Recognition Global Evaluation of KONEPS : The Best e-procurement practice Model z UN : Bestowed PPS with Public Service Award (June, 2003) z OECD : A strong pull - through effect on ICT use in the private sector and no further actions are required (May, 2004) z UN : Best Practice Model for e-procurement (Nov, 2004) z UN : Reflected the KONEPS bidding process in the global standard (Mar. 2005) z WITSA : Bestowed PPS with Global IT Excellence Award (May, 2006) ※WITSA : World Information Technology and Series Alliance 18 4. System Details : overview e-Procurement system can be divided into four parts including e-Bidding, e-Contract, e-Purchasing and e-Payment. e-Contract e-Bidding Event Registration Contract Registration Price Assessment/RFQ Contract Composition Auction Management Contract Review Evaluation / Analysis Contract Closure ㅋ e-Payment e-Shopping Payment Request Product Registration Payment Verification Product List Inquiry Expenditure Mgmt. Product Search Monetary Transfer e-Mall Fee Management 19 4. System Details : process Standardized e-procurement process are as follows Association Regarding Facilities Public Certificate Authority National Finance Information Taxation Office Fee Transfer Document Review Public Authentication Contract Information Tax Receipt Publicize Bidding Event Bid Evaluation e-Contract Project Initiation Payment Certificate of Business Integrated Notice Bid Bond Confirmation of Correction Taxation Office Client Institutions Guarantee Insurance Corporation Public Certificate Authority Independent Procurement System Public Certificate Integrated Notice System Registration Financial Institutions Information Provision Agency 20 Contracting/ Cash Security/ Guarantee Insurance Corporation National Finance Information Money Transfer Financial Institutions 4. System Details : e-bidding solution Based on a decade of know-how in developing and operating Korea’s eProcurement, SDS developed the best e-Bidding solution for gov’t procurement. e-Bidding System Buyers Buyers Login Portal Buyers Bidding Site Information ID/Pass login Event Registration Bid Registration Announcements User Guide System Security Certificates Bidding Event Details Information Provision Evaluation My Page Suppliers Documentation Administration Document Attachments User Event ID/PASS Event Information Supplier Bid Information Buyer Event Result Administrators DB 21 Documents General Documentation 4. System Details : e-bidding solution Main functions of e-Bidding Solution are as follows - ID & Password login - Buyer/Vendor Selection - Safe login process enabled by security modules - Provision of Public and private keys - Event simulation supported - Online/Offline bidding supported - Document attachments enabled User Event Registration Registration - Real-time results of bidding events Result Search e-Bidding System Evaluation - Encryption of private key - Validation of the bidding - Automatic evaluation and ranking 22 Event Search - Various search methods - Quick search using Event ID - Detailed view of each events - Real-time event status Bidding - Double encryption for all bidding forms - Encrypted version saved on user’s PC - Electronic signature enabled 4. System Details : e-bidding solution Our bidding solution also uses the latest technologies such as digital signatures with online certificates, PKI encryption, internationally standardized XML based bidding forms. Vendor e-Bidding system Bidding Signature Verification Bid Placement Bid Encryption Document Encryption and Digital Signature Store In Database Buyer Evaluation Decryption Key for the Bid Decryption of Digital Signature and Bid View Result 23 5. Roadmap To minimized huge initial cost and high risks, we propose an implementation strategy divided into three phases Phase 3 Capability Enhancement Phase 2 Expansion Phase 1 Quick Win DW/OLAP CRM Ubiquitous Service e-Contract System e-Purchasing System e-Payment System BPR/ISP Consulting e-Bidding System 24 III. Korea Post e -Logistics System e-Logistics 1. Overview 2. Case Study 3. Benefits 4. System Details 5. Roadmap 6. Major System Introduction 25 1. Overview Why We need a Postal Logistics System? Diverse Demand & Needs Environmental Change Needs to change Manual Work Domestic & Overseas market becomes more competitive External Change Postal Biz Internal process is Change changed to Hub & Spoke structure IT Change Postal IT is dramatically Improved Process Optimization Real-time Information Supply Chain Visibility 26 to System based Process Requirement to support new Postal Biz Models Ability to improve Customer service and satisfaction Ability to Provide real-time job information Supply chain visibility thru the postal network productivities improvement and Data accuracy Service Capability to safely link, extend, maintain 2. Case Study (Korea Post)–PostNet Overview : PostNet is a Logistics System that Integrates the entire postal processes from acceptance to delivery through establishing visibility of logistic flow Period : Dec. 2000 ~ Jul.2004 • BPR/ISP Consulting (’00.12 ~’01.05) • Two-Phased Development 1st Phase : Basic Logistics Systems for business operation (‘01.12~’03.09) ( Integrated Reception, Delivery, Stamps Sales, Transportation, Int’l Post office, Mail Volume, Center Operation, Track & Trace, Claimed Mail, EAI Platform, etc ) 2nd Phase : Strategic Service Systems for better performance(’03.10~’04.07) ( External Reception, Courier Service, CRM/Call Center, Sales Mgmt, TMS Scheduling, Container Mgmt, Central Monitoring, Building Mgmt, Automated Facility Mgmt, etc ) Goals • Maximize customer values and employee satisfaction • Enhance efficiencies and productivities for entire logistics flow • Secure Superiority in Logistics Business 27 2. Case Study (Korea Post)–PostNet Service Category : PostNet is mainly divided into Several services such as Reception, TMS, Center operation, Delivery, Postal monitoring, Track & Trace, Customer Relation 28 2. Case Study (Korea Post)–PostNet Network : Korea Post adapted Hub and Spoke Structure as a main Logistic Network suitable for the most efficient Flow of Postal Business 의정부 강릉 고양 부천 Seoul 성남 안양 수원Wonju 천안 청주 Taejon Exchange Hub Processing & Distribution Mail Center / Logistics Center 안동 Territory with Regional Mail Delivery Centers 전주 Kwangju 진주 Taegu Pusan Main Transportation lines of Trucks (Surface) 창원 순천 Airlines Jeju 29 2. Case Study (Korea Post)–PostNet Cost : Spending Cost for PostNet was estimated USD$ 33.3 million in case period of 2001 through 2005 were considered Category Description System Integration System development/implementation Test/Pilot/Training Equipment Installation Procurement, lease, and equipment maintenance for hardware, software, etc System management System Installment/ Operation System maintenance Total (System management Cost excluded) Amount 10 million 23.3 million 6.4 million 33.3 million • Calculated Period : 2001.12 ~ 2005.12 30 2. Case Study (Korea Post)–PostNet Effective value : Total value : USD 62.7 million (Year from 2004 to 2007) - Value of Work efficiency (USD 24.5 million) ( Work planning, Manpower save & relocation, Transportation accuracy) - Value of Paperless work (USD 5.2 million) - Value of Operation hour save (USD 33 million) ( On-time shipping&arrival of truck, Cut manual work at Acceptance/Delivery, etc) <BCR: Benefit/Cost Ratio> <Break-even point> Million $ 188.27 % 62.7 US $ 62.7 Million $ Year (2001-2007) Break-even Point Analysis Period : 2001 ~ 2007 Criterion Year : 2005 (Constant Value) 33.3 Cost Benefit 2001 2005 2007 Total Value Total Investment * Amount above is calculated based on Korea Post statistics * System maintenance cost excluded 31 3. Benefits –Qualitative and Quantitative Benefits Achieve the entire visibility of the postal logistic network Qualitative Benefits Simplify work processes and improve accuracy Improve customer-oriented service quality Secure competitive superiority in logistics business Cost savings : about 16 millions (USD) annually from reception to delivery process Quantitative Resource availabilities ( Resource of Mail Center and Mail Exchange Hub, Post Office ) : Increase about 20% Benefits Track & Trace service usage : 18 million(’04) -> 107 million(’05) On-Time arrival of mail truck : Increase about 40% 32 3. Benefits –Recognition and Promotion Korea Post received well-known special awards for implementing PostNet several times and participates PostExpo, Korea Postal Forum for Postal IT promotion UPU EMS Gold Level (2005) Visit Korea Post for IT Benchmarking World Mail Award (2006) e-commerce Participate PostExpo for Promotion (2006) EMS Gold Medal 33 CMMI Level3 (2006) MOU for IT cooperation (2006, 2007) 4. System Details – Big Picture PostNet is an integrated e-Logistics platform composed of 22 sub systems (service functions) which interface each other within the entire postal chains PostNet System System System Integration Integration based based on on EAI EAI Internal system of postal Service ePost ePost EJB -tier EJB 33-tier Web Web Architecture Architecture Biz. Supporting DW/CRM Sales Management Integrated Mail Reception Delivery Mgmt. Integrated Mail Reception Delivery Management Internet Reception Parcel (Currier) Transportation Plan Postal Postal Banking Banking system system Center Operation Track & Trace Transportation Results Management Departure&Arrival Transportation Management Logistics Logistics Center Center (( WMS) WMS) Internet Internet Shopping Shopping Mall/ Mall/ Large Large Mailer Mailer Command Mail Control Volume Center Monitoring ERP ERP Mail Container Management 34 Government Government (Supreme (Supreme Court Court etc) etc) Central Monitoring System Transportation Management External External Interface Interface through through XML/EDI XML/EDI External Interfacing System Customer Call Center Trans. Resource Track & Trace Mail TrackClaimed Mail & Trace Management Operation Planning Facility Management UPU/Kahala UPU/Kahala Operations Management Mail Volume Information Airline Airline // Shipping Shipping Company Company 4. System Details – Key Technology PostNet adapted the latest technology and considered various IT perspectives for the system Scalability, Safety and Security, Efficiency Key Technology Usage 3- Tier Web Architecture Scalable and fail-safe system architecture, enabling stable operation in any conditions High Availability Duplicated system supporting high availability (24 hour, 356 days for non-stop service) Security Authorization and security of data with SSO/LDAP Mechanism for Access control and protection WUI (Web User Interface) User friendly access and interface with MS IE browsers Telecommunication Business efficiency Improved by using Mobile PDA and Automated machines EAI (Platform) Flexibilities improved by Using Enterprise Application Integration tool 35 4. System Details – Process Flows PostNet is being used in the horizontal work flow at the several vertical Locations Reception More Speedily Departure & Arrival Sorting Transportation Customer Service Delivery Customer More Convenient More Information Counter reception Reception Post Office Internet/ System reception 1) Integrated Mail Reception system 2) Home Delivery system Track& Trace Courier system Box Mail Center Exchange Center Expected Mail Volume inquiry 3) Center Operation Information system Delivery Post Office e-manifest (mail bag) Expected Arrival Mail inquiry e-manifest (for vehicle) inquiry 5) Delivery system Internet / Call Center Pallet 4) Trans. Mgmt. system Internet Post Office www.epost.go.kr Vehicle 6) Track & Trace system Delivery Confirm inquiry 7) CRM/ Call center ePOST T&T inquiry Mail Delivery Info 36 Call Center T&T ARS 5. Roadmap – Future Plan Since completion of the informatization stage, POST-NET evolutionally extends to Intelligent Logistics Service through construction of Ubiquitous environment. u-Logistics (Ubiquitous ) e-Logistics 4 Intelligentization 3 Infomatization 2 Computerization 1 Mechanization Done by hand Total Logistics Service III III Prediction and Decision support RFID/ RFID/ Mobile Mobile Korea (’08~’09) Future : u-Logistics Computerization of Working method Real-Time Visibility 3PL, 4PL1) Infra. Track & Trace Use of machines IIII C-Commerce Integrated i.e. Conveyer Unit process Global Logistics Computerization Information Mgmt. RFID, Wireless Conveyer Facility (I.e. Mail Reception Internet Web Based Mobile Solution PDA Solution Application) Sorting Facility II By By hand hand Korea (’06~’07) Current : e-Logistics 37 Bar Bar Code Code 6. Major systems introduction 1 Seven Major Systems of POST-NET will be introduced in a row; Reception, HomeDelivery, Center Operation, Transportation, Delivery, Track & Trace, CRM/Call center 2 Reception Home-Delivery Various forms of reception service reduced teller’s workloads and increased work convenience Internet Interface with on-line shopping mall and On/Off Line integrated home-delivery system guaranteed high quality of service Mail Reception through Cyber Mail Counter Management of Return goods and gathering goods e-POST System interface with large mailers like supreme court etc (XML/EDI) Call-Center Call Call-Center 38 Integrated Shipping system Management peculiar to home- Office Counter delivery 6. Major systems introduction 3 4 Shipping & Arrival Center Operation Efficient process management and result analysis by real time resources management 30 25 수작업 특수 소포 패킷 플랫 서장 20 15 10 5 0 도착시간 14:00 14:00 15:00 15:10 15:30 18:00 Mail Center plan Operation & Automatic equipment Management Manage status of shipping and support results management by synchronization between Information and mail items with e-Document Adjust human resource and Equipment operation schedule promptly when material congestion or issue occur Synchronization between information and mail items with Electronic form (e-slip) ) ( Through fast operation results analysis, analysis an effective management of work improvement and equipment resources 5 Transportation Analyze promptly status of shipping by Shipping/Arrival synchronization Delivery Automatic formed delivery slip and paper-based documents removal reduce postman’s workload and give delivery notice and results. e-Delivery slip on PDA reduces postman’s workload and improves quality Reduction In workload Higher customer service quality by giving delivery notice/results (SMS) 39 6. Major systems introduction 6 7 Track & Trace Provide real-time track & trace service to increase customer’s satisfaction. Offer Command & Control Information by monitoring the logistics resources Integrated Info System Internet Provide real-time Interior/Overseas reported mail trace information A :Transportation A A WarningA arrange results Transport Schedule S S S S Customer Mgmt. Offer One-stop care service with call center and support effective marketing process based on integrated customer information ePOST(Track & Trace) Offer oneone-stop care service by call center ePOST (On-line) also shows the Tracking info of each mail Manage integrated customer information supports effective Customer marketing process S T&T DB Info DB 40 IV. Port Logistics 1. Overview 2. Case Study 3. Benefits 4. System Details 5. Road Map 41 1. Overview : Government and private enterprises collaborative project to upgrade Shipping & Port-Logistics industry of KOREA. Integrated management brand for shipping & port-logistics, Yes! U-Port is the veryfirst collaborative business project planned by the government and private enterprises to upgrade maritime industry in Korea. Port Management Information System (PORT-MIS) Shipping & Port Internet Data Center (SP-IDC) Yes! U-Port Import & Export Information collaborative system (Single Windows) Container Terminal Operation System (ATOMS) Global Container Tracking System (GCTS) 42 Arrival/Departure report Container In & Out Report Port Facility Report Shipping & Port Logistics Information Integration Export Notification Stevedoring/ In & Out Control Track In & Out Tracking 2. Case Study 1. History - 2007.2. The requirement arises for the efficient Port Operation - 2007.3. Discuss for Port Operation system & EDI Network Upgrade plan - 2007.4. Confirmation the introduction the efficient Port Operation System 2. Domestic & Overseas reference - Port Management Information system (Port-MIS) Launches (1996) (Ministry of Maritime Affairs & Fisheries) - Container Terminal Operation Information System (ATOMS) Launch (2000) - Shipping & Port Internet Data Center (2005) - Single Window for Export/Imprt logistics Service (2005) - RFID based Global Container Tracking System (2006) 43 3. Benefits Port-MIS Port-Management Information System - Simplification of export/import process : decrease of public documents - Settlement of vessel & cargo congestion : decrease of vessel standby time and - container handling timesaving - total logistics cost saving by abolishing paper documents . Cost saving by decrease and close of port authority office dealing with civil applications . Manpower saving . Effect of integrated port & shipping DB system . Cost saving by pooling PORT-MIS information between governmental agencies (port authority, customs immigration office, quarantine station, maritime police etc.) 44 3. Benefits ATOMS Advanced Terminal Operation & Management System - Decrease of Container Lead time - Decrease of Truck Turnaround Time - Saving Operation costs - Terminal Productivity/Efficiency Lift - Basic Statistics data for the terminal operation - One-stop service for User requirement SP-IDC Shipping & Port –Internet Data Center - Decrease of Logistics Cost - Decrease of Access Time on information - Saving System Operation time - Retrieve Basic statistic data for Shipping & Port Logistics field - One-stop service for User requirement - System setup for the computerization on Shipping & Logistics 45 3. Benefits GCTS Global Container Tracking System - Decrease of work confirmation time and error handling time - Decrease of tracing time for a container in depot, warehouse and Terminal - Increase the domestic demand of RFID Technology - Real-Time based Container location confirmation enables to preparing the ground for Full automation - Demand generation for private sector on the base of the National RFID Logistics Infra Single Window Import & Export civil application collaborative system - Cost saving of Total logistics cost and EDI cost - IT investment cost saving for a company - Decrease of working time - Productivity increase with the sharing information and knowledge between government and private companies - Efficient Infra usage 46 4. System Details Port-MIS Port-Management Information System ¾ Information system that handles data on ships and cargoes moving in and out of ports. ¾ MOMAF has built the system back-frame network to realize paperless administration and provide integrated port service to users. ¾ Port-MIS provides users with real-time information about vessel arrival/departure, cargo, port facilities and decision-making etc. Data Transfer Declaration (EDI) Port Users Shipping company/agent Freight forwarder Transporter User service - Port Logistics' Integrated System - EDI service (WEB, application) Port-MIS Integrated Port Management Information System in Greek ports Governments Terminal Terminal Operation Operation System (Container) Shipper 47 Customs System Quarantine (General cargo) Immigration 4. System Details SP-IDC Shipping & Port –Internet Data Center ¾ Integrated Port Logistics Information XML/EDI based Service Overseas Ports & Carriers Shipper Terminal Vessel /Cargo Info Stevedoring Info Tally info SP-IDC Port facility status Vessel & Cargo trace Sharing vessel & Cargo information Integrated DB Maritime Affairs Dept. Customs Justice Dept. Quarantine Tally company Tug/Pilot Association Cargo trace Loading/ Transport company Discharging Shipper/ Forwarder Value added service 48 4. System Details Single Window Import & Export civil application collaborative system ¾ One-Stop Service at a window for the documents on C.I.Q. ¾ Saving Port Logistics Lead time & Sharing Information Government Civil sector Single window Shipper Industry Resource Forwarder INTERNET Inland Depot Transport company Carrier XML EDI EDI sytem Security check Request Construction Transportation Web service portal VAN User info User Verification Terminal /Airport Immigration Reply GXML Hub Maritime affairs Fisheries Customs Rail 49 4. System Details ATOMS Advanced Terminal Operation & Management System • EDI solution, IP Service • Synchronized Job Ordering • Unmanned Gate control • Intuitive Monitoring/Control • Integrated Inventory Management - Yard, On-Dock, CFS • Optimized Automatic Planning • Increased Productivity of Ship Operation • Maximized Yard Space and Operation • Efficient Resource Assignment • Integrated Planning System - Berth, Ship, Yard Planning Operation system Planning 0 System Optimized Expert System Management System • Supply Individual Billing Format • Support Various Strategic Business Information • Productivity Analysis Data • Scheduled Equipment Inspection Real-Time Operation 50 4. System Details GCTS Global Container Tracking System ¾RFID (Radio Frequency Identification) based real-time container /Truck tracing system CY Shipper Transport company Toll Gate Container/Truck In&Out Info. Gate Container or Truck Tracing Status Container Stack Info. Stevedoring Info. Carrier Operator Depot Quay wall Major Point RFID Automatic Recognition 51 Gate Pass Truck with RFID LED & SMS service in Terminal Terminal Operator 5. Road Map Actualized Global Shipping & Port-Logistics Hub of 21C INFORMATION INFORMATION MANAGEMENT MANAGEMENT Port-MIS Port-MIS SP-IDC SP-IDC Single Single Window Window CARGO CARGO MANAGEMENT MANAGEMENT One One stop stop civil civil affairs affairs service in port service in port Increased Increased Productivity Productivity Paper Paper free free e-port e-port business business service service Improved Improved Safety Safety Real-time Real-time Logistics/ Logistics/ Asset management Asset management service service Guaranteed Guaranteed Trust Trust ATOMS ATOMS GCTS GCTS 52 Realization Realization of of Ultra Ultra modern, modern, highly highly value-adding value-adding Shipping Shipping & & Port-Logistics Hub Port-Logistics Hub of of 21c 21c V. Local e -Gov’t Informatization & NID e-Gov’t 1. Overview 2. Case Study 3. Benefits 4. System Details 5. Roadmap 6. Appendix 53 1. Overview Vertical and Horizontal Interoperability Legislative Branch Executive Branch Judicial Branch Horizontal Interoperability Ministry A Ministry B Ministry C Vertical Interoperability accessibility City District Village 54 Ministry D 1. Overview Local Gov Info. Network System National Identification 1 3 2 Residence information Changed Residence info mgmt 55 Changed data Summarized Residence info Residence info provision Summarized Residence info mgmt Details of info provision Changed residence info provision 2. Case Study : Networking System Local Government Information Networking System G4C Central government Information Sharing Residence, permits, and so on Local Government Information Network System Visit Service Portal Administration Information System Regional Industry Water, Sewage Roads Transport. Health Care Rural Village Livestock Civil Defense Services Regional Develop. Fishery Internal Admin Geography Culture Forestry Internet Service Environment Phone & FAX Civil Services Reception, Process Information & Support e-mail Civil Service Statistics Residence Internet Information Sharing Taxation Vehicle Census Supporting Sys Administration Supporting System Messaging Service Disaster Affiliated organization 56 Single Sign On (SSO) Internet & Intranet Customized Services Building User Profile EA (Enterprise Architecture), CBD based Other related Organization Policy Makers Officers Information Analysts Operator Certificate Collaboration Information System XML XML WebServices WebServices Other Local Gov. IntranetIntranet-Portal 2. Case Study: Residence Info. management Managing & Sharing residence information within the Government Changed Residence info mgmt Summarized Residence info Transcript (abstract) of Residence Residence info Changed residence info Changed data Residence info provision Changed residence info provision Residence info Changed residence info Certificate KIOSK Health care/Welfare System Agriculture Residence info Environment Residence info Summarized Residence info mgmt Details of info provision Residence info Public Service Taxation/Finance Residence info/changed info Vehicle National Identification Main System Vehicle Management System Local Government 57 2. Case Study: Vehicle management Comprehensive, nation-wide vehicle information system Residence • Online residence information • Move-in info Environment • Vehicle info • Vehicle registry info • Seizure/ entrusting info Taxation/ Finance • Vehicle info • Construction • Seizure/ machinery info • Seizure/ • Two-wheel vehicle entrusting Entrusting info info • Fine info info • Seizure/ entrusting info Local Government Address Change Seizure Info • • • • • • Health care/Welfare Public Service • Vehicle registry info • Vehicle/construction machinery registration info Vehicle Construction Machinery TwoTwo-wheel Vehicle Vehicle Construction Machinery TwoTwo-wheel Vehicle Vehicle info Construction machinery info Two-wheel vehicle info Fine info Seizure & entrusting info Registration ledger info • Online registration info • Address change info • Seizure & entrusting info Total Information Network For Metropolitan and Provincial Vehicles 58 2. Case Study : NID National Identification (NID) Privacy, Security, Service Customization Æ More Control & Management Immigration Vehicle Registration Banks Driver’s license Hospital Records Land Registration Business Registration Crime Control National Identification Passport Address Change Social Security Building Registration e-Commerce Taxation NID 59 3. Benefits (qualitative) 1 2 3 4 Administrative information sharing Æ more services in real-time Service Availability Æ Revitalizing the local economy Reducing the digital divide Æ Increase in competitiveness Boost productivity of government officials and their capability to utilize information 5 Lay the groundwork for the administration information infrastructure 6 Revise relevant laws and institutions 60 3. Benefits (quantitative) Comparison of work handling hours Prior to Informatization 1 year after Improvement Saving 100% 100% 90% 80% 68% 70% 67% 66% 59% 56% 60% 50% 44% 41% 40% 32% 33% 54% 46% 52% 52% 48% 48% 34% 30% 20% 10% 0% Average Taxation /Finance Public Service Local Industry Health care/ Welfare Rural Village Vehicle Environment Data Source: Ministry of General Administration and Home Affairs 61 3. Benefits (international recognition) Seoul Metropolitan Government □ “The Best e-Government” among the 100 cities in the world (2003-2006) Rank Cities Country 1 Seoul Korea 2 New York United States 3 Shanghai China 4 Hong Kong Hong Kong 5 Sydney Australia Source : UN/ASPA, Sungkyunkwan University (Korea), and the New Jersey University (US) 62 4. System Details National Identification Secure Secure Network Network Construction Construction National National ID ID Management Management System System Strategy & Planning Database Database Implementation Implementation Network Design and Construction Main System of National Identification Information Sharing System Security matters Verification Process Datafication Data Standardization Database Back-up Optimization NID NID Card Card Publishing Publishing System System Define card publishing process Establish Controlling center Establish Province Center Technical Technical Support Support Define card publishing process Establish Controlling center Establish Province Center 63 4. System Details Local e-Government Information System Central Department Taxation Inner Administration Local ee-Gov. System Civil Petitions City Map Traffic Vehicles Construction Water, Sewage Environment Healthcare, Welfare Regional Development Industries Agricultural Forest Census National ID Culture Local Department Defense Emergency Livestock KIOSK Marine Civil Services Agencies/Associate National Network Business Home Civil Affairs Civil Service Centers KIOSK Sub-Way, Department Store Internet Civil Affairs 64 Other Related Local Offices Offices 4. System Details Local Government Information Networking System Return Cabinet Agencies Government Policy Arbitration Administrative Statistics Policy Making Policy Evaluation Central Network Procurement /Purchase National Affairs National defense Diplomatic /Security Negotiations Citizen Enterprise Welfare Citizen Local Industries Civil Affairs Local Network Rural Community Developments Tax Affairs Environment Local Gov. Local Agencies 65 5. Roadmap Step-by-Step Approach: Building Structure 1 Technological Assessment & Prioritization Integrated Local Government Information Networking System 5 Integration - Middleware 4 Back-Office Front-Office 3 Applications Applications 2 Network 66 6. Appendix: Front & Back Office 67 6. Appendix: Passport Issuance Return Horizontal Interoperability Æ ex. Ministry of Foreign Affair Process time reduced/automated (10 to 1 day) One-Stop process, Internet application forms, fast communication and process! Passport Management System Ministry of Foreign Affair DB Web Ministry of Home Affair DB National Police Agency Web DB Web Verification & Registration process Passport issuing system & network Passport Local Government Application 68 Military Manpower Administration DB Web Internet − Information − Application Forms 6. Appendix: Vertical Integration 3 cases: paper-based workflow, stand-alone system, no standard Vertical Integration & Sharing information = More Service Availability Example: Statistics & Policy Making (ministry of transportation) Cabinet Central Government Cabinet Central Government Δ Department Department X Agency Agency X Local Government Local Government 69 6. Appendix: Composite Civil Service 70 VI. Intellectual Property 1. Overview 2. Case Study: KIPOnet 3. Benefits 4. System Details 5. Implementation Roadmap 71 1. Overview Why Intellectual Property (IP)? IP promotes - knowledge and technology as sources of wealth and competition IP creates - enormous property value and high added value IP has been - considered as a key driving force for economic development Why IP Automation System? To promote and protect IP rights (IPR) To promote the efficiency of IP administration To promote the dissemination and utilization of IP information To harmonize with global standards of IP 72 2. Case Study: KIPOnet What is KIPOnet? Paperless and fully computerized IPR system Provide applicants with a breadth of electronic services such as on-line filing and patent information searches Developed based on global process and technical standard of IP defined by WIPO* Background and Necessity Increasing the number of applications more than 200,000 cases a year Limitations in handling paper documents Cost increase of disseminating IP information Inconvenience due to geographical relocation at Daejeon * WIPO: World Intellectual Property Organization 73 2. Case Study: KIPOnet Conceptual Image of KIPOnet KIPOnet enables complete electronic management of IPR affairs 74 2. Case Study: KIPOnet Development History of KIPOnet Launching KIPOnet Enhancing KIPOnet Globalizing KIPOnet Phase 1 Phase 2 Phase 3 IT maser plan Development of administration system Internet based efiling system Digitalization of paper document CD-ROM gazette publication Functional advancement of administration system Strength online customer service Internet gazette publication Knowledge management system Flexibility, stability and secure system to precede global standard PCT e-filing system Work-at-home system 24x365 system Enhancing patent information service Disaster recovery system * IPO: Intellectual Property Office 75 Ubiquitous KIPOnet Phase 4 Anytime, anywhere, ubiquitous KIPO Statistical analysis results of patent information Translation system (K-PION) Sharing examination results with other IPOs* (TDA) 3. Benefits Qualitative Benefits Public Sector Private Sector Perspective of KIPO Provide convenient documentation using efiling Improve productivity through fast and accurate examination Increase the examination and administration efficiencies Reduce operation cost and document storage space Increase effectiveness in resources and data management Provide On-line IPR information search service Contribute easy access to information on latest technology Prevent redundant investments on the same technology development Save applicants’ time, money and opportunity cost Perspective of Government Enhance IPR protection through fast IPR administration process Facilitate cooperation among government agencies through electronic data exchange Provide an automation role model for the other government agencies Contribute to increase international credibility & to comply with global economic reform program Induce significant foreign investments Make the economic benefits through protection and facilitation of IPR Generate interests and investments in new and growing businesses 76 3. Benefits Quantitative Benefits Growth of application filing - 185,209 cases(1998) to 372,520 cases (2006) Examination period reduction for patent - 28.1 month(1998) to 9.8 month(2006) Cost savings: Total US$ 2,897 million (1999~2005) [Internal Biz. Process Opportunity Cost Savings] (Unit: US$ million) 50.1 39.3 32.6 29.2 60.6 [Customer Opportunity Cost Savings] 627.5 (Unit: US$ million) 43.7 332.9 34.2 405.9 469.6 541.4 167.5 62.2 1999 2000 2001 2002 2003 2004 2005 Promotion of technology development - Shortening R&D period: 26.18% - Reduction of R&D Cost: 27.59% 77 1999 2000 2001 2002 2003 2004 2005 3. Benefits International Cooperation Technical consultation on 8 IPOs by APEC or WIPO’s financial support (2002~2004) - Brazil, Papua New Guinea, Philippines, Taiwan, Thailand, Peru, Vietnam and India Development of PCT-ROAD system by WIPO’s financial support (2005~2006) - Paperless and fully computerized system for international patent - Deployed in 14 IPOs including Philippines, Malaysia, Vietnam, etc. 78 3. Benefits Certification Oct. 2006: CMMI maturity level 4 - authorized by SEI CMMI (Capability Maturity Model Integration) Jan. 2007: ISO 20000 for IT service management - authorized by British Standards Institution (BSI) Jan. 2007: ISO 27001 for information security - authorized by British Standards Institution (BSI) Awards May, 2006: The best award at the Efficient Public Service by president Dec. 2006: The best prize at the Governmental Performance Management by president 79 4. System Details System Overview Preparation of application KEAPS E-filing S/W Public service portal Homepage Receiving System Examination System Notification System Statistic Info. System Formality Examination System Registration System Trial System Publication System PCT System Fee Mgmt. System Administration XML DB Repository Support management Patent information service Administration management Quality Mgmt. System File System Optical Disk Madrid System Search DB Knowledge management DB IP Search System Examination Results Exchange Knowledge portal Model Office 80 Call Center Knowledge Portal 4. System Details Functional Diagram Information Dissemination Applicant R&D institutes Enterprise Universities IPOs IPR information search and utilization IPR Data Search Training / Seminar IPR Reference Data Search Search Patent Search Industrial Design Search Trademark Search Copyright Search Application Submission Administrative Affairs General Administration IP Administration Application Receiving Registration Maintenance Application Fee Calculation Issue Register Certificate Substantial Examination Formality Examination Granting Filing Date Promotion / Advertising Trial Examination Government Interface for IPR Protection International Cooperation Publication for Registration Publication for Open Application Classification 81 Personnel / Training Legislation 5. Implementation Roadmap IP Automation Maturity Curve Elementary IP Automation Paper-based application Provide basic admin. process supporting functionalities, focusing on receiving and registration Simple search function Provide basic information to the public IP Administration Automation Automated IP administration Image-based electronic document handling Simple search system for examination Disseminate IPR information by off-line media Streamlined and standardized processes 82 Paperless On-line IP Administration Knowledge-Based IP Services On-line application Electronic gazette publication On-line dissemination of IPR information to applicant, attorney and public (IPDL) Provide integrated search functions Provide various information services to the public Interface with other government agencies High value-added services using accumulated data Provide various training courses by e-learning system Provide knowledgebased IP administration environment to DGIPR staffs and the public Connect with IPOs of other nations for information exchange Standardized processes reflecting PLT, TLT, Madrid Protocol, etc.