Assessment and Transformation
Program Review - Annual Update Report
Residential Life
Robert K. Ekholdt
2007-2008
March 4, 2008
A. Outcomes Assessment Plan Report
Expected
Outcome
(program and
student
learning)
PLO: Conduct a
needs
assessment to
identify
services and
programs that
may positively
impact
residence hall
student success.
PLO: Improve
residential life
environment
through the
development of
financial plan
and
maintenance
timetable
SLO: Students
will acquire
knowledge of
resources
Assessmen
t Method
(Indicate
the
assessment
methodolo
gy to be
used, or
was used,
such as
focus
group or
exit
interview.)
Coincide
with
general
First year
student
information
gathering
Student
Services
Survey and
Focus
Groups
Administrate
d When?
Administrated
To Whom and
by whom?
April, 2008
April, 2009
April, 2010
April, 2011
April, 2012
April, 2013
April, 2014
April, 2015
To Whom:
first year
students who
completed the
entering student
survey.
March, 2008
March, 2009
March, 2010
March, 2011
To Whom:
Students who
reside in the
halls.
Assessment
Status/Findings
(Indicate when
the data will be
available for
analysis or the
result of the
analysis. In the
next year,
indicate the
results of a
second
assessment
cycle
Summer, 2008
Summer, 2009
Summer, 2010
Summer, 2011
Use of Results
Indicate the
way the data is,
or will be, used
to make
changes to
student
services. An
important
purpose of
assessment is to
increase
dialogue about
learning.)
The results of
this survey will
be used to
provide
meaningful
services and
programming.
Transformations
(Indicate what
transformations
were
implemented as a
result of
assessments.)
Intended
Follow-Up
Improved
academic success
and increased
student
satisfaction and
retention.
TBD
Summer, 2008
Summer, 2009
Summer, 2010
Summer, 2011
The results of
the survey will
be used to
identify needed
improvements to
the Residence
Halls.
Improve the living
environment of
the Residence
Halls and increase
students
satisfaction and
retention.
TBD
Summer 2008
The results of
the survey will
be used to
identify program
satisfaction, and
program needs
for student
success.
Work with the
Resident
Assistance to
provide and
identify
programming
needs. Work
with faculty to
provide
programming.
Administer
the Student
Services
Survey and
Focus
groups
(Spring
2009)
By Whom:
IR
By Whom:
IR
Student
Services
Survey and
Focus
Groups
February 2008
To Whom:
Current students
By Whom:
Institutional
Research and
Student Services
B. Department Goals Report
College
Strategic Plan
Goal
SD #1: Be
Collaborative in
Realizing the
Vision of
Student Services
We will
collaborate with
students and our
college
colleagues to
develop of new
models and
approaches for
the delivery of
programs and
services.
Division Goal
Department Goal
FY2007-08
Action Plan
Provide research
based learnercentered services that
support access and
student engagement
from matriculation to
goal attainment
Support the
College’s retention
efforts.
Work with
Counseling to
develop
student skills
workshops,
crises
counseling,
and substance
abuse
counseling.
Status of each
action item
Completed
In Progress
Collaboration
Partners
Resources Needed
/ Reallocated
Counseling
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Develop a
financial
feasibility
plan and a
maintenance
repair
timetable.
Completed
In Progress
Business
Services,
Custodial
departments
C. Improvements or Rationale for Action: (Provide a brief summary of the major
accomplishments and achievements of your department during the past year. Comment
on whether your facilities, budget, equipment, and staffing are adequate based on the
services provided and the number of students served. Discuss what your operations,
staffing and facilities needs may be in the next three years.)
The Residence Halls have not been upgraded for an extended period of time and for this
reason has extensive need of physical repairs. The Director of Residential Life, Vice
President of Student Services and Learning Support, Vice President of Business Office
and the Director of Maintenance met in late Spring 2007 to discuss needed repairs of the
Residence Halls. It was determined that we should develop a long term and short term
plan to make the needed repairs of the Residence Hall infrastructure.
A large number of residents have had academic difficulties each semester. It has been
estimated that at least a third of the residence hall population end the semester with less
then a full load or below the required GPA of 2.0. We have provided students with
information on resources available to improve resident’s academic success at opening
day meetings, through programming, and with fliers to students throughout the year.
Tech Support continues to be a slow process for the Residence Halls. Installation of
internet equipment and security cameras has taken over a year to be worked on and is
incomplete to this date (3-3-08). Need for regular scheduled maintenance of the
computer lab at the beginning of each semester is a necessity for the lab’s computer
equipment to function correctly for the resident hall students. Improved assistance with
internet problems must be dealt with as we are providing this service to Resident Hall
students and the loss of these services can and has affect resident’s ability to complete
assignments.
The introduction of Crisis Intervention Counseling at College of the Redwoods for the
2007-2008 academic year has helped with a variety of issues at the Residence Halls. The
counseling services provided have ranged from individual counseling services to group
counseling issues. These services have been a tremendous benefit to the Residence Hall
Community and the Residence Halls staff has appreciated having a direction to send
students in need of these services.
As safety at the Residence Halls is always a concern, the need for improved lighting in
the upper parking area was discussed with the Assistant Director of Maintenance. After
this discussion maintenance quickly addressed this issue by trimming several trees and
placing new lighting in the upper parking area. The new lighting for the upper parking
area was completed in December 2007.
The Residence Halls is now open for residents to stay during winter and spring breaks
which traditionally have been closed periods for the Residence Halls. During winter
break we had 5 people chose to stay. Of these five residences 2 were athletes and 3 were
not. All of these individuals signed up for staying in the residence halls for winter break
after the cut off date. This is a problem as we have staffing concerns for these periods of
time. This year with the low numbers security was able to take on the duties of keeping a
watchful eye on the Residence Halls for any problems. I am concerned for the future as
we have a small staff of Resident Assistants who also need breaks from their daily
responsibilities of watching the Residence Halls and family issues during the holiday
time of year.
Vice President Student Services and Learning Support Recommendation
Comments: I strongly support the concerns raised in section c of this program review
document. The director highlighted the lack of technological support—despite repeated
requests for assistance. Focus must be made to improving the safety of the residence
halls.
Keith Snow-Flamer
Vice President for Student Services and Learning Support
3/4/08
Date
Program Review Committee Comments
Comments:
______________________________________________________ _____/_____/_____
Co-Chair of the PRC
Date
Institutional Effectiveness Committee’s Recommendation
Comments:
______________________________________________________ _____/_____/_____
Chair, Institutional Effectiveness Committee
Date