Assessment and Transformation
Program Review Yearly Update Report
Maintenance Department
Review Coordinator: Frank Martinez
Review Team Members: Tim Flanagan
2007-2008
A. Outcomes Assessment Plan Report
Outcome
Assessment
Method (Indicate
the assessment
methodology to
be used, or was
used, such as
focus group or
exit interview.)
To Whom?
By Whom?
Administered
When?
Use of Results
Assessment
Status/
Findings
(Indicate when
the data will be
available for
analysis or the
result of the
analysis. In the
next year,
indicate the
results of a
second
assessment cycle
Transformations
(Indicate what
transformations
were implemented
as a result of
assessments.)
Intended Followup
Assess
faculty and
staff
satisfaction
with the
services and
operation of
the
Maintenance
Department
Facilities,
Maintenance
and Operations
survey
Staff and
Faculty
March, 2004
Determine
Maintenance
Department’s
response to
staff and
faculty needs.
Develop
strategies to
improve
service.
Maintenance
work requests
are completed
in a timely
manner
Completed work
requests
increased by
almost 11% over
the previous year
Conduct new
survey or
focus group
interviews to
gauge progress
Chalk boards
and white
boards are kept
clean
We now
purchase a
superior quality
white board over
what we used to
use. Additional
cost is justified
by ease of
maintenance and
longevity of
product.
Clocks in
buildings
function
properly
We are replacing
the old electric
clocks with radio
controlled clocks
and battery
controlled
clocks. These
new clocks will
automatically
adjust for
daylight savings
time.
The outdoor
athletic fields
are clean and
well
maintained
We budget
$4,000 a year for
fertilizer and
seed. We
purchased a new
lawn mower
($11,800) that
has reduced
mowing time on
the fields by
more than 50%
B. Department Goals Report
Division Strategic
Direction
Division Goal
To provide and
maintain Efficient, Safe
and Professional levels
of service and
infrastructure ensuring
the highest standards of
support for the
academic and collegial
environment of the
entire District.
To provide and
maintain a welltrained staff
capable of
supporting and
enhancing the
positive learning
environment
throughout the
district.
Department
Goal
FY2007-08
To increase
efficiency and
maintain
professional
standards
while
completing
work requests
in a timely
manner.
Action Plan
Review all
standing work
requests and
complete, signoff and record
all data as
required.
Status of each
action item
Completed
In Progress
Collaboration
Partners
All Maintenance
Staff
Human Resources
Vice-President/CBO
District Faculty and
Staff
Resources Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Staff
To continue with
Health and Safety
Training for all
Maintenance
Personnel.
To ensure that
all
Maintenance
staff receive
safety training
pertinent to
their
individual
employment
needs.
To Transition
from the previous
leadership into
the newly reorganized
Maintenance
Department
which will
continue to offer
the highest
degree of support
for the District?
To provide
uninterrupted
service,
facility
maintenance,
and
professional
appearance
while the
department is
re-organized.
Utilizing
existing training
methodology to
provide staff
development
training on a
regularly
scheduled basis.
Completed
In Progress
Maintaining a
very close level
of
communication
with the staff,
conducting
regularly
scheduled staff
meetings and
using
information
technology to
Completed
In Progress
Keenan and
Associates,
commercially
available training
materials, workshops
and seminars.
All Maintenance
Staff and members of
the District are
regularly encouraged
to provide input to
guarantee the success
of the transition.
keep the entire
District
informed as to
the changes
taking place
within the
Maintenance
Department.
To proudly
continue to
provide the
highest level of
service for the
entire district.
To provide a
safe and clean
working and
learning
environment
which
enhances and
supports fully
the quality of
the
environment
where
instruction is
being offered.
To increase the
full-time
custodial staff
by 3 permanent
employees who
will provide
quality service
as dedicated
employees of
the district.
Consolidate
emphasis of
assignments to
compensate for
loss of
personnel and
finances.
Continue to
maintain the
infrastructure of
the district and
to perform
regularly
scheduled
preventative
maintenance
within the
district.
Completed
In Progress
C. Improvements or Rationale for Action: (Provide a brief summary of the major
accomplishments and achievements of your department during the past year.)
Completed an Inflow and Infiltration study of our sanitary sewer system. This was in
response to the State Water Resources Control Boards “Statewide General Waste
Discharge Requirements for Sanitary Sewer Systems.”
Constructed a cover over our refuse containers to prevent rain water leaching through and
transferring contaminants into surrounding waterways.
Remodel of existing space to accommodate the new “Center for Entrepreneurial Studies.”
Remodel and relocation of the Networking Lab
Remodel and relocation of the Scholarship offices
Remodel and relocation of the Court Reporting Program
Remodel and relocation of the Human Resources Department
Provide set up and logistical support for the Relay for Life celebration
Provide set up and logistical support for the off campus Sports Auction
Provide set up and logistical support for the off campus Woodfair
Vice President’s Recommendation
Comments:
______________________________________________________ _____/_____/_____
Vice President’s Signature
Date
Program Review Committee Comments
1. Has the program identified program and/or student learning outcomes that are
relevant to its mission?
X Yes
2. Are appropriate instruments used to assess learning outcomes? X Yes
3. Are results of assessments used to improve the program?
X Yes
4. Are program goals consistent with the college’s mission?
X Yes
5. Are improvements or rationale clearly articulated?
X Yes
Comments or suggestions to strengthen the program and/or the Program Review:


Department goals are very clear, achievable, and support the division goal.
A suggestion to strengthen the program review could be to include, if available, any


improvements of the program in terms of functions, processes, efficiency, etc. Any
strengths or challenges?
This is an excellent overview. My suggestion would be to include the size of the
campus, as you mentioned in your comments to the committee. This would help the
casual reader of the document to better understand the need for additional custodial
staff.
I appreciate the emphasis you have put into communication with the campus
community.
Keith Snow-Flamer
Co-Chair PRC Signature
11/08/07
Date
Institutional Effectiveness Committee’s Comments
Comments:
______________________________________________________ _____/_____/_____
Chair, Institutional Effectiveness Committee
Date