Student Development Division Annual Program Review Update 2012/13 Residential Life Section 1 - Program Information 1.0 Name of Program: RESIDENTIAL LIFE 1.1 Program Review Authors: ROBERT EKHOLDT & KINTAY JOHNSON 1.2 Program Director Signature: Robert Ekholdt 1.3 Vice President Signature: Keith Snow-Flamer Date: September 11, 2012 Date: October 19, 2012 Date: October 19, 2012 1.4 Program mission: Residential Life is committed to providing a safe, well maintained, and clean environment that promotes the development of a community dedicated to academic success. 1.4.1 State briefly how the program mission supports the college mission: The Residence Halls supports the college mission by providing a safe, well maintained, and clean environment that promotes community development and academic success. 1.4.2 Program goals: 1-Continue to develop and improve Residence Hall Activities. 2-Continue to promote a culture of safety and respect. 1.4.3 Describe how the program goals support institutional planning and goals (Strategic Plan, Education Master Plan, Enrollment Management Plan, etc.): The Residential Life program goals 1 and 2 support the College’s Strategic Plan Goals 3.5 Practice continuous quality improvement by evaluating residence hall activities and promoting a culture of safety and respect. The development of a variety of activities increases residence hall resident participation and improvement of activities help bring the community together reducing residence hall violations. The Residential Life also supports the College’s Strategic Plan Goal 5.1, Enhancing support of the college community and 5.2, Support /Increase cultural activities at the college by developing residence hall activities and promoting the participation of residence hall students in college wide activities. The College’s Educational Master Plan Goal 3.5, Proving continual and inclusive training opportunities regarding assessment, is also supported by the Residential Life through continual participation in assessment activities. Residential Life also supports the Colleges Educational Master Plan Goal 5.1, Improving student engagement among all students and 5.2, Develop a vibrant student center by again promoting residence hall activities and college wide activities. The Residential Life promotes the Associated Students of College of the Redwoods (student government) and the College’s associated student clubs. Section 2 - Data Analysis 2.0 Program Staffing/Budget Data and Indicators (Past years) 12/20/2012 Page 1 Provide information to show changes over time (steady, increasing, decreasing, etc.). Insert additional rows as needed for your key performance indicators (KPI’s), such as program services, functions, student contacts, etc. 2010/11 2011/12 Observations (steady/increasing/decreasing) 2.1 Staffing/Budget FTE Faculty and Staff 3 3 This includes a full-Time, a full time Assistant Director of Residential Life, and a Director of Campus Life. The Director of Campus Life was eliminated at in 2012 and the Assistant Director resigned in 2013. A half –time Custodial position and full time office coordinator position remains unfilled as of October 2012) FTE Additional Workforce Personnel (Dollars) 5 5 $227,439.30 Full-Time – Director of Campus Life, This position should be considered for funding from the General Fund. As of 2011-2012 this position has been eliminated and Residence Hall staff has taken on these duties. Resident Assistants $181,685.13 2010/2011 2011/2012 Residential Life – $148,040.00 Campus Life – 5,318.00 Resident Assistants – 16,515.00 Temporary Custodians4,617.46 Permanent Custodians 6,188.00 Extra help Business Office1,006.85 12/20/2012 Page 2 $142,876.05 61,500.57 17,955.40 4,351.89 0.00 755.39 Total: $181,685.31 One time Resident Assistant 13,098.55 Reduction due to RA’s being $168,586.76 eligible for work study. $227.439.30 - Associated Students of College of the Redwoods have taken on the cost of their advisor. The Position above designated as Campus Life (Director of Campus Life) has been discontinued. Discretionary (Dollars) $675,926.46 $607,406.46 Other 2.2 Program Indicators Revenue generated $675, 926.46 $607,406.46 Additional Revenue Generated from 2010-2011 Residence Hall's Contract Requirement of Meal Plan Purchases - $489,148.27 Additional Revenue Generated from 2011-2012 Residence Hall's Contract Requirement of Meal Plan Purchases - $488,170.25 Student success Fall 2010=41% Fall 2011=37.32% Spring 2011=38% Spring 2012=43% 12/20/2012 Additional statistics Fall2010 Low Units-11% Low GPA-4% Both-44% Spring2011 Low Units-9.7% Page 3 Fall 2011 Low Units-9.15% Low GPA-6.33% Both-47.18% Spring2012 Low Units-16.0% Low GPA-5.22% Both-47% Student satisfaction Total excellent, good, and neutral scores=70.1% Total excellent, good, and neutral scores=66.7% Low GPA-23.5% Both-56.6% 2010-2011 Survey Table #14: Overall Experience of Living in Residential Life Housing Excellent - 26.7% Good - 36.7% Neutral - 6.7% Fair - 26.7% Poor – 3.3% 2010-2011-Would like to improve to 75-80% while improving satisfaction in the good to excellent range. 2011-2012 Survey Monkey Question: 16. How satisfied were you with the overall experience of living in the Residential Life Housing? Excellent – 16.7% Good – 50.0% Neutral - 0.0% Fair – 8.3% Poor – 25.0% 2.3 Describe how these changes affect students and/or the program: Revenue Generated – There was a reduction in revenue collected from 2010/2011 to 2011/2012. This reduction has a negative effect on the ability of residential life program to improve the facilities. A need to improve students understanding of the debt they a responsible for and their need to plan for how to pay for this debt. Student Success – The student success percentages continues to remain approximately the same. Residential Life must work on requiring students to work with an advisor before developing a class schedule. Increased contact with advisors may help improve student success. Many students in the residence halls seem to be unprepared for the rigors of college and we must work to help provide the tools they need through increased contact with advisors and workshops. Developing a way for earlier educational intervention is needed to improve overall resident success. Student Satisfaction – Student overall satisfaction with Residential Life has dropped by approximately 5 percentage points from 2010/2011 to 12/20/2012 Page 4 2011/2012. We are not sure if this drop is significant as the number of participants in the 2011/2012 survey was not large due to the change in survey delivery. 2011/2012 was the first year the Residential Life has used Survey Monkey as the delivery method. The number of participants in the survey dropped from 30 individuals responding in to 2010/2011 to just 12 individuals responding in 2011/2012. The attempt to become more efficient through the use of technology may have skewed our results. 2.4 Provide any other relevant information, or recent changes, that affect the program: Section 3 –Critical Reflection of Assessment Activities 3.0 Student Learning Outcomes & Program Outcomes Assessed in the Current Cycle (2011/2012) SLO1-Students who participate in residential life activities will build better connections with residents in the community. SLO2-Parent and Student Orientation will include information regarding Student Conduct and FERPA to increase completion of release of information for parents. SLO3-Students will understand the Community Guidelines and Student Code of Conduct. 3.1 Summarize the conclusions drawn from the data and the experience of staff working to achieve the outcomes: SLO 1- A comparison of the Residential Life Surveys for Spring 2011, and Spring 2012 shows 6.7% drop in the neutral to excellent rating for Types of Residential Life Activities. This is an additional drop since Spring 2010. Adding the total decreases from these two years together shows a decrease of 32.6%. This brings the rating for Types of Residential Life Activities to 50%. As for Types of Residential Life Programs from 2011 to 2012 there was only a 1% neutral to excellent rating increase making it be virtually unchanged. The Type of Residential Life Program rating neutral to excellent was 75%. Participation increased 32% and participation in activities went up 12% bring both up to a participation rate of 80%. Though we had an increased percentage in participation, Satisfaction with Residence Hall Programs went down 29.2%, and Satisfaction with Residence Hall Activities went down 21.7% bring both to a 62.5% satisfaction rating. I find it important to note the Residential Life Survey for 2012 was on-line for the first time and we had only 12 participants compared to 2010 with 53 participants and 2011 with 30 respondents. Two Focus groups were held with only 1of the groups having enough participants (6). The second Focus group only had 1 participant and became an informal interview. These individuals indicated they recognized the residence halls as a community and that participating in activities did help 12/20/2012 Page 5 to bring the residents closer. These residents also indicated though activities and programs brought residents together that there are cliques in the residence halls such as football players or him and his friends. They also indicated they would like a great variety of activities that expanded beyond TV events like movie night and Super Bowl Sunday. SLO2- Though a drop of 23% of completed release forms occurred between 2009/2010 to 2010/2011we were able to make a 12% increase in completed release forms between 2010/2011 to 2011/2012. SLO3- The Residential Life Survey Reports for Spring 2010, Spring 2011 and Spring 2012 indicate a significant drop in almost all areas of Residential Life satisfaction with rules, regulations and policies. Looking at the Residential Life Rules and Regulation Satisfaction, a decrease in neutral to excellent rating occurred of 27.9% from 2010 to 2012. Though there was a decrease when taking in the neutral to excellent rating there was a good to excellent rating increase from 2010 to 2011 of 13.6% but then decreasing by 5% in 2012. All of this reduction came from the Neutral rating going to the fair to poor rating of satisfaction. All other areas of rules, regulations and polices also showed decreases from 2010 to 2012. The decreases are as follows; Familiarity with Policies of Student Discipline 29.1% decrease, Clarity of Student Discipline Process 31.3% decrease, Familiarity with Policies of Student Conduct 23.5% decrease, Clarity of Student Conduct Process 21.3% decrease, Overall Satisfaction with Policies of student Discipline 24.8% decrease, and Overall Satisfaction with Policies of Student Conduct 27.0% decrease. 3.2 Summarize how assessments have led to improvement in Student Learning and Service Area Outcomes: SLO1- Spring 2010 Improvement Recommendations: Increasing resident participation can happen in several ways. We can improve advertisement of activities and programs, we can continue to ask residents directly what they would like to do, and we can continue to promote Residence Hall Association (RHA). With the participation in Residence Hall Association residents will take ownership of activities and programs. Through RHA residents will have direct say in what activities they would like provided and give them a hand in the development and implementation these activities and programs. Increasing participation would help strengthen the residence hall community. Additional improvement recommendations are to focused on residential assistant training on possible activities to provide. The focus should be on offering a variety of activities so to entice a diverse group of participants. The focus for the resident assistants should also be on community building so students are willing to let them know what they are interested in. SLO2-Talked earlier in the application process to the students and parents about the importance of filling out and turning in the release information form. 2011/2012 we received 177 forms total for the full year. We hope to increase this by another 10% this year. SLO3-We feel we must continue to emphasis the importance of both the Residence Halls Community Guidelines and the Student Code of conduct in opening day meetings and floor meetings. We must emphasis the importance as a community member to follow the rules set forth as well as the importance to each individual’s college success. An additional reduction in Drug and Alcohol violations has occurred between 2010/2011 to 2011/2012 academic year. Approximately 10 less violations have occurred in the 2011/2012 academic year. The continued enforcement of the Residence Hall Zero Tolerance Policy continues to have an effect on the reduction of major violations at the Residence Halls. 12/20/2012 Page 6 We also feel we must improve the participation in the survey process as the very low participation rate maybe skewing our results. This was the first year using Survey monkey as a data collection. We will work on getting the word out to all residents and emphasis the importance of the survey to help us improve. 3.3 (Optional) Describe unusual assessment findings/observations that may require further research or institutional support: Section – 4 Evaluation of Previous Plans 4.1 Describe plans/actions identified in past program reviews and their current status. What measurable outcomes were achieved due to actions completed. Actions Current Status Automatic door closing system for Del Norte Hall Reason: Del Norte Hall may be in violation of California Fire Code Section 703 – All doors within residence halls must remain closed unless someone is entering or exiting the room. Automatic door closing systems must be installed for Del Norte Hall to come into compliance. The window in upper Del Norte may also need to be changed to be automatically closing. Mendocino Hall may be exempt from this fire code as its doors exit directly to the outside of the building. This information was faxed to maintenance and discussed with the Assistant Director of Maintenance on 7-18-08. Job completed - Summer 2010 Carbon Monoxide Detectors Reason: . Carbon Monoxide Detectors for Carbon Monoxide Detectors though not required 12/20/2012 Outcomes Residence Halls is now Fire code compliant Carbon monoxide detectors were installed Page 7 each room should be considered as further safety considerations as we have had natural gas leaks in rooms in the past. (Carbon monoxide detectors were installed and then removed due to an unanticipated function that caused Television remotes to cause them to sound. The detectors have not been replaced.) Roofs and rain Gutters Reason: Roof and rain gutters are very old and in need of replacement. East Mendocino Hall Upper Building Deck support needs repair. Reason: Dry root, beams showing signs of cracking. by law for government properties and properties owned by the California Regents should be installed for the safety of the students living in the Residence Halls. Installing carbon monoxide detectors by January 1, 2013 would follow more closely with the requirements of apartments and hotels. but were going off intermittently due to television control sensitivity. Detectors were removed and need to be replaced. In progress. Job Complete -Del Norte Hall replaced Summer 2010 Facility Upgrade Job Complete January, 2011 Deck repaired and safety concerns eliminated. Completed 3 year Assessment Plan Completed Satisfactorily completed and assessed 2009/2010. Received commendation regarding assessment completed. Integrated Residence Halls with student Conduct Processes Completed Included Director and Assistant Director in Behavior Intervention Team (BIT) and Student investigation process. Hired Half-time Custodian for Residence Halls Completed Improved custodial services have made for a much better living environment for residents. 4.2 (If applicable) Describe how funds provided in support of the plan(s) contributed to program improvement: Section – 5 Planning 5.0 Plan for Future Improvements (2012/2013) Based on institutional plans, data analysis, student learning outcomes, program outcomes, the assessment of those outcomes, and your critical reflections, describe the program’s Action Plan for the 2012/13 academic year. If more than one plan, add rows. Include necessary resources. 12/20/2012 Page 8 (Only a list of resources is needed here. Provide detailed line item budgets, timelines, supporting data or other justifications in the Resource Request). (link to two year assessment plan) 5.1 Program Plans Action to be taken: Work with residence students to build better connections with residents in the community. Relationship to Institutional Plans Relationship to Assessment Strategic Plan Goal 1 & 5 Residential Life Satisfaction Survey Expected Impact on Student Learning or Service Area Outcomes To help residents feel better connected to the community and increase overall student satisfaction. Turned in release of information forms signed by students for parents Increase awareness of the conduct policy and reduce the number of major violations. Release Forms An end of semester electronic survey designed to assess the effectiveness of material covered in each SEP session with the student To increase the number of students aware of the requirements to meet their educational and career goals. Counseling/Advisi ng, EOPS, Athletics, Veterans Resource Center, Residence Halls Education Master Plan Goal 1, 3, 4, &5 Technology Master Plan Goal 1 & 5 Include information regarding Student Conduct and FERPA in Parent Orientations. Enrollment Management Plan Goal 1, 4, & 5 Strategic Plan Goal 1 & 5 Education Master Plan Goal 1 & 5 Resources Needed Survey support Technology Master Plan Goal 1 & 5 Work with Counseling/advising to ensure residence hall students understand the components of a degree/certificate program necessary to reach their educational goal. Enrollment Management Plan Goal 1, 4, & 5 Strategic Plan Goal 1 & 5 Education Master Plan Goal 1, 3, 4, &5 Technology Master Plan Goal 1 & 5 12/20/2012 Page 9 Enrollment Management Plan Goal 1, 4, & 5 development advisor. A set of eight to ten questions devised to ascertain students knowledge of information needed in order to achieve their intended educational goal (SEP and transfer information) . The assessments will be distributed to students in the fall 2012 and spring 2013. 5.2 Provide any additional information, brief definitions, descriptions, comments, or explanations, if necessary. Section 6 - Resource Requests 6.0 Planning Related, Operational, and Personnel Resource Requests . Requests must be submitted with rationale, plan linkage and estimated costs. Request Check One Amount Recurring Rationale $ Cost Y/N Linkage Planning Operationa Personnel l Upper deck of Mendocino hall repair and XX $24,000 N Safety resurface Emergency Communication System XX $10,000 N Safety ADA Compliance XX unknown N ADA State Requirements Asbestos Abatement XX $600,000 N Safety 12/20/2012 Page 10 Electrical Upgrades Earthquake Retrofit Roof and Rain gutters for Mendocino Hall XX XX XX $386,000 $1,000,000 $150,000 N N N Lighting inside rooms XX $16,000 N Bathrooms refurbish XX $160,000 N Vanities , sinks and faucets Carpet Replacement Heating system replacement XX XX $84,000 $160,000 $130,000$260,000 (Depending on energy efficiency) $111,000 N N N N $2,500 $100,000 N N XX $1,000,000 $160,000 N N Exterior lighting around the Residence Halls needs to be replaced Video camera recording rooms need ventilation fans installed XX $30,000 N XX $15,000 N Repair fire places Estimated total cost of repairs XX $12,600 $4,286,900 plus N XX Double pane windows Computer room ventilation Blacktop repair around Residence Halls Fire Control Sprinklers Plumbing XX XX XX XX 12/20/2012 Page 11 Upgrade/Safety Upgrade/Safety Roof is old and rotting, leaks visible Upgrade, Lighting in rooms and bathrooms is poor Upgrade, bathrooms are in poor shape, Maintenance has been deferred Upgrade/Old and worn out Upgrade/Old and worn out Upgrade, old and worn out, improve residence hall safety Upgrade, Increase energy efficiency and safety Upgrade Safety, old and need of resurfacing Safety Plumbing is very old, asbestos abatement must be done when repairs are needed Safety, lighting poor Recording equipment may be affected by the large amount of heat in boiler rooms which they are housed. Return to function Along term maintenance plan must be developed to make the necessary repairs that have been deferred and to make the necessary upgrades to a heavily used aging facility. Section 7- PRC Response by section (completed by PRC after reviewing the program review) 7.0 The response will be forwarded to the author and the supervising Director and Vice President: S.1. Program Information: Program supports strategic and educational master plans. S.2. Data Analysis: Program indicators identified S.3. Critical Reflection of Assessment Activities: Program outcomes identified and assessed. S.4. Evaluation of Previous Plans: Plans completed S.5. Planning: Plans tied to strategic and ed plans. Most resources are supported by survey and release forms. S.6. Resource Requests: The PRC has concerns about ongoing resource requests/needs related to safety and recommended this go to the appropriate administrator for follow-up of the safety needs. No editing/revision is requiring. Review approved. 12/20/2012 Page 12