2007 Student Development Program Review and Assessment Records
Module 2
Challenges
Current
Who is the population and how do we
serve them
Reduction in staff
Budget
Review internal processes and determine
what needs to be done
Existing and new technology
No internal structure to support technology
External perception
Access to classes and site location
Resistance to change
Retention activities based on student
population
Union issues
Low morale/ culture of fear
Availability of data to reflect who are our
students
Thinking outside the box/lack of
experience
Understanding urgency of the problem
Declining enrollment
Future
Reduction in staff
Existing and new technology
Resistance to change
Retention activities based on student
population
Union issues
Low morale/ culture of fear
Thinking outside the box/lack of
experience
Measuring success
Lack of faculty understanding of SSLS
Development of reasonable expectation of
SSLS by colleagues
Outreach
Staff development
Associate and full time faculty awareness
of community college students
Changes in demographic/reduction high
school population
Module 3
Key Components of the Vision Statement
1. We are leaders in the use of technology in operations
2. We use assessment and evaluation to improve services and programs
3. We are models for healthy organizational behavior
4. We are leaders in creating and maintaining open communication systems with colleagues
5. Student Services principles will be guided by student development principles
6. We maintain authentic connections with our communities
7. We build collegial relationships based on trust, respect, openness, and transparency
Draft Vision Statement
The Student Services Division will be viewed as highly professional, dynamic, and caring change agents motivated by the present and
empowered for the future. Student Services will be recognized as making meaningful differences in the lives of our students and
enhancing the quality of living and learning at College of the Redwoods. The division will become recognized for its use of
assessment and evaluation to maintain high quality services, supportive environment that fosters healthy organizational behavior and
trust, and leadership in the use of technology.
Module 4
Mission Statements
Division
Work collaboratively with our community to support each learner’s experience.
Admissions and Records
Admissions and Records provides professional, efficient, and high-quality service and information to our community.
Counseling and Advising
We provide information, support and guidance to assist each student in the developmental process of becoming responsible, self-directed, selfsufficient learners.
Academic Support Center
The mission of the Academic Support Center is to provide quality academic support services by assisting students through appropriate tutorial
assistance, academic skills assessment, and to assist those students to achieve their educational objectives and goals.
Career Development and Student Employment Center
The mission of the Career Development and Student Employment Center is to empower each learner to develop and implement life-long career
development activities to achieve their goals.
CALSOAP
The mission of CalSOAP is to promote the college-going culture among local youth and families.
EOPS
Extended Opportunity Program and Services identifies students affected by language, social, and economic disadvantages and to empower those
students to achieve their educational objective and goals.
Upward Bound
Upward Bound provides academic enrichment activities to support underrepresented high school students prepare for post secondary education.
DSPS
Disabled Student Programs and Services ensures equal access to the educational experience for a learners with disabilities.
Library
The College Libraries supports the academic program of the College and the information needs of all learners.
Residence Life
Residential Life maintains and supports a living and learning community.
Judicial Affairs
Judicial Affairs administers a student conduct system which supports the integrity of the academic and student community and protects student
rights.
Athletics
Provide a quality intercollegiate athletic experience for each student athlete.
Module 5
SSLS Goals
Strategic
Direction
Division Goal
SD #1, #2, and
#3
Provide research
based learner
centered
program of
services that
Collaborative in
Realizing the
Department
Goal FY200709
Action Plan
Collaborate with IT to
increase efficiency in
the delivery of
services through
effective use of new
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Expected
Outcomes
Assessment
Target
Vision of Student
Services; Support
the Academic
Mission of the
College, and
Attract and
Develop Quality
Professionals.
support access
and student
engagement
from
matriculation to
goal attainment.
and existing
technology.
Reallocated
$
Space
Equipment
Work with faculty to
develop a “doable”
enrollment
management plan
that reflects budget
realities.
Work with SSLS
leadership to discuss
and imbed theory
base in operations.
Work with faculty to
provide academic
workshops/seminars
in their operations.
Streamline work
processes for greater
efficiency.
Continue to imbed
program review,
assessment, and
learning outcomes in
Other:
operations.
CalSOAP
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Provide research
based learnercentered services
that support access
and student
engagement from
matriculation to
goal attainment.
Collect data on change in
service delivery in last 4
years.
Action Plan
Collaborati
on
Partners
Resources Needed
/ Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Present annual activity to
governing board and
decide guidelines for
types of services by
October.
Other:
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Collect and analyze data
on cost per student in
each of 4 areas of district:
determine “biggest bangfor-buck”, comparing
programming cost to
services provided, trends
at CR sites, and
affordability of continuing
Career & College Fair by
March Consortium
meeting.
Expected
Outcomes
Assessment
Target
Determine eliminations or
changes to elementary,
middle, and high school
services if funding is lost
or reduced.
Admissions and Records
Strategic
Direction
Division Goal
Department
Goal FY2007-08
Action Plan
SD #1: Be
Collaborative in
Realizing the
Vision of Student
Services
We will
collaborate with
students and our
college
colleagues to
develop of new
models and
approaches for
the delivery of
programs and
services.
Provide research
based learnercentered services
that support
access and
student
engagement from
matriculation to
goal attainment
Continuously
improve and
transform
department
operations.
Investigate
implementing an
online system
Develop
implementation
plan to convert
from paper to
online system
Run parallel
systems for first
semester
Collaboration
Partners
a) Benchmark
with similar
community
colleges
b) Meet with IT
to discuss
possibilities
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Expected
Outcomes
Assessment
Target
a) After one year
of
implementation,
50% of staff e
time is reallocated
a) Year #1: 50%
staff time
reallocated to
other activities
c) After one year
of
implementation,
50% of paper
class rosters
handling will be
eliminated
Counseling and Advising
Strategic
Direction
Division Goal
Department
Goal FY2007-08
Provide research
based learnercentered services
that support
access and
student
engagement from
matriculation to
goal attainment
Provide an array
of holistic student
development,
liaison and
instructional
support services
students through
the use of
proactive and
innovative
strategies.
Provide accurate
information about
educational
opportunities,
requirements,
policies, and
procedures.
Action Plan
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Expected
Outcomes
Assessment
Target
Career Development and Student Employment Center
Strategic
Direction
Division Goal
Department
Goal FY2007-08
Provide research
based learnercentered services
that support
access and
student
engagement from
matriculation to
goal attainment
Provide services
and resources to
students that
enable intentional
career decisionmaking.
Action Plan
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Expected
Outcomes
Assessment
Target
ASC
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Provide research
based learnercentered
services that
support access
and student
engagement
from
matriculation to
goal attainment
Provide online tutoring
and testing
appointment/registration
options for students.
Action Plan
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Provide assessment and
testing year-around.
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Serve as a place where
faculty can refer students
who need academic
Other:
Staff
Staff Time
Expected
Outcomes
Assessment
Target
support and offer
resources to faculty about
student learning needs.
New Money
Reallocated $
Space
Equipment
Other:
Library
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Action Plan
Provide research
based learnercentered services
that support
access and
student
engagement
from
matriculation to
goal attainment
Provide prompt,
unbiased, and
knowledgeable
responses to requests
for information and
assistance.
Collect and
analyze reference
inquires.
Increase hours of
librarian staffing
of the reference
desk on the
Eureka Campus.
Collect student
reaction to
reference
services via the
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Expected
Outcomes
Assessment
Target
Provide organized and
accessible collections
of print, media, and
electronic and other
resources that support
curriculum.
Seek to increase
services and resources
as necessary to meet
students’ needs.
Provide a depository
for college and some
location archival
materials
semi annual
Library Student
Survey.
Work to achieve
and maintain a
one month
backlog of
materials from
receipt to shelf
ready.
Maintain a 48
hour turnaround
for placing items
on Reserve from
time of receipt.
Make available
“Search AXIS”
which is a
customized
library research
toolbar.
Ghost Microsoft
WORD 7 and
Internet Explorer
7.
Decide on a plan
of how to
organize the
College
Archives.
Reorganize work
routines if
necessary to
begin a
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
IT
Staff
Survey
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Survey
Recruit and retain a
highly qualified,
effective, and
numerically sufficient
staff.
systematic
organizing and
cataloging of the
collection.
Prepare and
submit
documentation to
the
Administration
in support of
establishing a
part time
temporary
position for an
Associate
Librarian.
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Recruit and hire
a permanent full
time Cataloging
and Systems
Technician.
DSPS
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Action Plan
Collaboration
Partners
Resources
Needed /
Reallocated
Expected
Outcomes
Assessment
Target
Maintain a systematic
assessment and review
to ensure compliance
with Title V
regulations and
enhance programmatic
effectiveness and
responsiveness to
changing learner
needs.
Reconvene the
DSPS Advisory
Committee Fall,
2007
Staff
Staff Time
New Money
Reallocated $
Space
Complete DSPS
campus survey
via web with
results and
analysis Spring,
2007
Conduct Student
Survey’s at
Eureka, Del Norte
and Mendocino
Coast campus
Spring, 2007
Develop a binder
of results from
DSPS Student
Satisfaction
Survey for student
review in an
accessible
location at each
campus location.
Equipment
Other:
Fall, 2007
Modify Student
Education
Contracts for
students in
Guidance 379 and
380 in order to
assess student
progress by
implementation of
measurable student
learning outcomes.
Spring, 2007
Develop a DSPS
on line orientation
Fall, 2007
Improve program and
service information
for students in
response to new state
and federal regulations
and service delivery
trends.
Modify DSPS
Faculty Handbook
to include the
provision of faculty
responsibilities
related to
provision of print
materials in
alternate formats.
Fall, 2008
Modify process in
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
course
repeatability to
include a copy of
all supporting
documentation and
student request for
Special Course
Repeatability in
Master DSPS
Student file.
Spring, 2007
In coordination
with a qualified
Sign Language
Interpreter develop
a skills assessment
for potential new
hires to determine
appropriate course
assignments
Spring, 2007
In coordination
with a qualified
Sign Language
Interpreter
develop a
mentoring
program for new
Sign Language
Interpreters
Spring, 2007
Update DSPS
Student Resource
Guide to include
Service Animal
Policy, BOT
Policy 809 AR
809.07 Access to
Programs and
Facilities and
others Spring,
2007
Improve program and
service information
and college policy to
ensure college
compliance with
federal and state
regulations.
Develop a board
policy to address
Course
Substitution for
disability related
compliance Fall,
2007
Modify the
Purchase Order
form or process
for district
purchases of
instructional
equipment,
supplies to ensure
disability
accessible
purchases and
compliance with
board policy
Staff
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Spring, 2008
Improve
implementation of
Section 508
policies by
providing
recommendations
for standardization
of delivery of
distance
education or other
on line courses,
and
standardization in
the purchasing
process to ensure
the procurement
of accessible
instructional
equipment and
supplies Fall,
2007
Judicial Affairs
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Action Plan
Collaboration
Partners
Provide research
based learnercentered
services that
support access
and student
engagement
from
matriculation to
goal attainment
Maintain updated
policies and
practices.
Annual audit of
student code of
conduct.
Student services
and academic
leadership.
Resources
Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated
Expected
Outcomes
Assessment Target
Relevant,
coherent, and
clearly
understood code
of conduct.
Documentation of
annual audit.
Better
understood
college policies
and mechanisms
for reporting
violations.
Documentation of
inclusion in printed
and web based
materials and
minutes of
division/department
meeting.
$
Space
Equipment
Educate the campus
community on the
code of conduct
Include code of
conduct in
orientation
programs and
materials.
Division and
department
administrators
Other:
Staff
Staff Time
New Money
Reallocated
$
Discuss code at
division
meetings.
Space
Equipment
Other:
Residential Life
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Action Plan
Collaboration
Partners
Provide research
based learnercentered services
that support
access and
student
engagement
from
matriculation to
goal attainment
Resources
Needed /
Reallocated
Staff
Expected
Outcomes
Assessment
Target
Expected
Outcomes
Assessment
Target
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Athletics
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Action Plan
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
Provide research
based learnercentered services
that support
access and
student
engagement
from
matriculation to
goal attainment
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
EOPS
Strategic
Direction
Division Goal
Department Goal
FY2007-08
Action Plan
Collaboration
Partners
Provide research
based learnercentered services
that support
access and
student
engagement
from
matriculation to
goal attainment
Resources
Needed /
Reallocated
Staff
Expected
Outcomes
Assessment
Target
Expected
Outcomes
Assessment
Target
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Upward Bound
Strategic
Direction
Division Goal
Provide research
Department Goal
FY2007-08
Action Plan
Collaboration
Partners
Resources
Needed /
Reallocated
Staff
based learnercentered services
that support
access and
student
engagement
from
matriculation to
goal attainment
Staff Time
New Money
Reallocated $
Space
Equipment
Other:
Module 5 General Goals
SSLS
Provide research
based learner
centered program
of services that
support access and
student engagement
from matriculation
to goal attainment
Admissions &
Records
Continuously
improve and
transform
department
operations.
Counseling/Advising
Provide an array of
holistic student
development, liaison and
instructional support
services students through
the use of proactive and
innovative strategies.
Provide accurate
information about
educational opportunities,
requirements, policies,
and procedures.
Career
Development
Provide services
and resources to
students that enable
intentional career
decision-making.
ASC
CalSOAP
Provide online
tutoring and testing
appointment/registrati
on options for
students.
Collect data on
change in service
delivery in last 4
years.
Provide assessment
and testing yeararound.
Serve as a place
where faculty can
refer students who
need academic
Present annual
activity to governing
board and decide
guidelines for types
of services by
October.
Collect and analyze
data on cost per
student in each of 4
areas of district:
EOPS
support and offer
resources to faculty
about student
learning needs.
determine “biggest
bang-for-buck”,
comparing
programming cost to
services provided,
trends at CR sites,
and affordability of
continuing Career &
College Fair by
March Consortium
meeting.
Determine
eliminations or
changes to
elementary, middle,
and high school
services if funding is
lost or reduced.
Upward Bound
Residential Life
Judicial Affairs
Maintain updated policies
and practices.
Educate the campus
community on the code
of conduct.
Library
Provide prompt,
unbiased, and
knowledgeable
responses to requests
for information and
assistance.
Provide organized and
accessible collections
of print, media, and
electronic and other
DSPS
Maintain a systematic
assessment and review
to ensure compliance
with Title V regulations
and enhance
programmatic
effectiveness and
responsiveness to
changing learner needs.
Improve program and
Athletics
resources that support
curriculum.
Seek to increase
services and resources
as necessary to meet
students’ needs.
service information for
students in response to
new state and federal
regulations and service
delivery trends.
Provide a depository
for college and some
location archival
materials
Improve program and
service information and
college policy to ensure
college compliance
with federal and state
regulations
Recruit and retain a
highly qualified,
effective, and
numerically sufficient
staff.
Module 6
Program and Student Learning Outcomes
Program Learning Outcomes
SSLS
Admissions &
Records
Counseling/Advising
Career
Development
ASC
Support the College’s
implementation of
systematic,
collaborative, and
evidence driven
assessment and
program review.
Understand why
students select CR.
Students are satisfied with
services
Determine learner
satisfaction with
Career Center
activities.
Reduce staff time in
making in person or
phone appointment
while increasing
student access to
services.
CalSOAP
EOPS
Increase number and
percentage of EOPS students
completing their Student
Educational Plan
Provide and maintain
accurate information
about the university in
all publications,
materials and on the
web.
Upward Bound
80% of participants
served will be retained
in the project through
the beginning of the
next program year or
will graduate from high
school.
Residential Life
Conduct a needs
assessment to identify
services and programs
that may positively
impact residence hall
student success
Counselors and Advisors
will participate in ongoing
professional development
and advising education.
Expand the delivery
of career
development
process to
Counseling
personnel.
Increase the number
of students served by
increasing the
number of faculty
taking advantage of
the services.
.
Increase student
awareness and
utilization of
academic support
services and
programs on campus
Judicial Affairs
The program will provide
mechanisms for students to
better understand the college’s
policies, student behavioral
expectations, and potential
consequences of student
choices
Library
None
DSPS
Conduct an assessment to improve
our understanding the DSPS
students’ college learning
experience
At least 50% of Upward
Bound participants who
have completed the
project will graduate
from a program of
postsecondary
education (PSE) within
six years.
Gather baseline data on number
of EOPS counseling and
advising contacts for the
purpose of determining
compliance to program
regulations regarding
counseling contacts and
improving access to counseling
if necessary
Athletics
Assess faculty and staff
perceptions of DSPS.
Student Learning Outcomes
SSLS
Students will develop
Admissions &
Records
Utilize web
Counseling/Advising
Applying their
Career
Development
Student selects an
ASC
At least 70% of al
CalSOAP
EOPS
EOPS students will develop an SEP
cognition skills

Exhibit critical and
reflective thinking
skills.

Apply problem solving
and decision-making
skills.
resources
knowledge of the
WebAdvisor portal.
Explain the relationship
between an education
plan and their interest.
Students will acquire
knowledge/information

Demonstrate
knowledge of campus
resources.

Employ effective use
of technology.
Students will display
practical competence

Apply knowledge of
college resources,
processes and
systems successfully
Students will display
interpersonal
development

Apply effective
interpersonal skills
within a group setting.

Demonstrate
individual
responsibility
Upward Bound
identify their specific
personal and academic plan
for success.
Residential Life
To acquire knowledge
of resources
examine the integrated
lifestyle necessary for
success in college.
To demonstrate
autonomy
education goal
based upon
knowledge of their
career interests,
abilities, and
values.
students using the
ASC will
demonstrate ability
to locate academic
resources
available.
Student
demonstrates skill
in locating career
assessment tools in
written and/or
internet structure.
50% of all new
student will be able
to take assessment
based on their
preparedness.
Judicial Affairs
identify their rights and
responsibilities as students and
the underlying factors in the
campus community that their
violation did not support.
Student verifies that the
adjudication of their case was
respectful.
Library
Utilize web resources
and online database
resources.
Display knowledge of
how to print from
computer via GoPrint
DSPS
demonstrate critical
thinking skills by analyzing
how his/her disability may
challenge academic
abilities
to complete their objective/career
goal.
Athletics
To value differences
and diversity
Through survey
results analyze
student reaction to
the Library’s study
environment.