Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Exhibition Services Contractor As the official services contractor, Exhibit Services, Inc. (ES), will assist you with your trade show experience by providing shipping services and instructions, material handling services and exhibit space furnishings. Please review this exhibitor kit carefully for valuable information about your upcoming event. Exhibit Table Top Package (The following items are included with your Exhibit Registration Fee) • Exhibit Space– 6' x 2' table top area - the entire display must be confined to the top of the table only (nothing will be allowed to hang off, be located underneath, behind, in front or along side of the table). • Carpeting – The Exhibit Hall is carpeted with ballroom carpeting. • Furnishings – Each table top area will receive - one 6' skirted table, two folding chairs, one waste basket and one small identification sign. Ordering Additional Exhibit space Furnishings and Services Please review the order forms in this exhibitor kit. Use the printable order forms in this kit and submit them via fax or email. (Mailed order forms will also be accepted, but this is not encouraged.) Full payment must be received with order forms. Orders must be received by 5pm on the discount deadline date to qualify for discount pricing. Email order confirmations will be sent once your order has been confirmed. If you have not received an order confirmation email within two business days, your order has not been received. Please resubmit. Your onsite representative should be prepared to present payment for any additional services not ordered in advance, including unpaid material handling charges for shipments received by Exhibit Services. • • Fax – 813-623-5913 Email – Info@ExhibitServices.net Important Dates Friday October 22 Exhibit Services’ Discount Deadline - Final day to order furnishings at discount prices and assure availability. Third party vendors may have different discount cut off dates. Review order forms for specifics. Friday November 5 Freight Deadline – Final day for your freight to arrive at the advanced warehouse. Freight received at the advanced warehouse after this date will be charged late fees. Sunday November 7 Exhibitor Move In Sunday Monday Tuesday November 7 November 8 November 9 Show Open Show Open Show Open Tuesday November 9 Exhibitor Tear Down 12:00 pm – 4:30 pm 5:00 pm – 7:00 pm ISPE Welcome Reception 7:00 am – 4:15 pm 7:00 am – 11:00 am 1:00 pm – 3:00 pm Shipping Addresses Please see the inbound and outbound shipping instructions page for detailed information regarding shipping and material handling. All materials received will be subject to material handling fees. Advanced Shipments to Warehouse (30 days free storage included with material handling fees! We recommend you ship as early as possible!) Shipping Address: Exhibitor Company Name & Table # ISPE c/o Exhibit Services FORWARD AIR 1851 Cypress Lakes Dr Orlando, FL 32837 Shipments will be accepted: October 11– November 5, 2010 8am – 3pm Exhibiting Company Name__________________________________________ Booth #________________________ Page 1 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Exhibit space Contact Information It is very important that we have the correct exhibit space contact information on file. Please complete the form below and submit it to Exhibit Services. This enables us to contact the appropriate person quickly in the case of a exhibit space-related emergency. Exhibiting Company Name: Exhibit space # Preplanning Contact: Phone: Email Onsite Contact: Cell Phone: Email Exhibiting Company Name__________________________________________ Booth #________________________ Page 2 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Credit Card & Payment Totals Form Exhibit Services, Inc. 1814 Tappan Blvd. Tampa, Fl 33619 Federal ID # 59-2945495 Please submit this form along with the individual order forms. FAX to 813-623-5913 or EMAIL to info@ExhibitServices.net Shipping Instructions & Material Handling Fees Total amount from Part A $ Rental Displays Total amount from Part B $ Signage / Graphics Total amount from Part C $ Display Labor Total amount from Part D $ GRAND TOTAL $ Exhibit Services accepts: American Express, MasterCard, Visa & Discover Cards. We recommend that you have a credit card on file for all orders even if paying by check. Credit Card Account # Expiration Date__________ Card Security #s ________ (AmEx =four #s on front of card, all others =three #s on back of card) Cardholders Name (Print) ___________________________________________________________ Signature ________________________________________________________________________ Phone ( ) _______ -__________________________ Billing Address for this card___________________________________________________________ City________________________________________State__________________Zip______________ Email Address for sending receipt_______________________________________________________ PAYMENT POLICY: Payment in full must accompany all orders. Payment can be made by check or credit card authorization. Orders without payment will not be processed. Charges incurred at show site must be paid upon presentation of invoice. Please complete the Credit Card Authorization form or have your exhibit space personnel be prepared to pay any balance due. Any additional charges not totaled on this form (i.e. extra furniture rentals, incorrect labor estimates, additional material handling fees, etc.) will be charged to the credit card on file. CANCELLATION POLICY: Refunds may be available if order is canceled two business days prior to the date that Exhibit Services begins show setup. Show setup times vary depending on the event and may be several days in advanced of the exhibitor setup date. Specialty items are non-refundable. No credits or refunds will be given for equipment ordered but refused at the showsite. Any disputes about services or equipment must be handled at the show site before completion of the event. We will not issue refunds under any circumstances for any issue that was not brought to the attention of Exhibit Services service desk personnel during the course of the event. Exhibiting Company Name__________________________________________ Booth #________________________ Page 3 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 INBOUND & OUTBOUND SHIPPING INSTRUCTIONS All shipments are subject to material handling fees. Please see the following page for rate information. Advance Freight Shipments (October 11, 2010 – November 5, 2010) SHIP AS EARLY AS POSSIBLE! YOU GET 30 DAYS STORAGE INCLUDED WITH MATERIAL HANDLING FEES! All advance freight shipments should be sent to the ES warehouse for handling. Please use the pre-printed shipping labels included in this kit. Shipments with shipping charges due on delivery will be refused. Shipments can begin arriving upon October 11, 2010 and should arrive NO LATER than Friday, November 5, 2010. Shipments that arrive at the advance warehouse after Friday, November 5 2010 will be charged a late fee of 25% of the material handling fees or a $105.00 delivery charge, whichever is greater and delivery time cannot be guaranteed. Material handling charges MUST be paid in advance, along with the completed Material Handling Services form. Direct to Show Site Shipments DON’T SHIP FREIGHT TO THE SWAN AND DOLPHIN RESORT! Freight shipped to the Swan and Dolphin Resort will either be REFUSED or you will be charged handling & storage fees from the Swan and Dolphin Resort. The freight will then be turned over to Exhibit Services for delivery to exhibit space and you will ALSO be charged material handling fees, even if you are a guest of the hotel. Please ship to the advance warehouse and you'll only be charged the one-time turnkey drayage. Exhibit Services is under contract with ISPE as the "EXCLUSIVE" material handling contractor and will handle ALL freight shipments in and out of the ballroom. It is much less expensive to ship to the advance warehouse and be charged a one-time material handling fee than to send freight to the Swan and Dolphin Resort and be charged twice for the same service. Recommended Inbound & Outbound Freight Carriers Exhibit Services’ Freight is the recommended freight carrier. As a division of Exhibit Services, ES Freight works closely with show management and already has all of your show information! ES Freight provides all levels of service whether it is ground or air, overnight or slow boat! The process of shipping out from the show through ES Freight is a very simple one, there is no need to worry about scheduling freight carriers, waiting charges or forced freight shipments. For a quick quote click here or visit http://www.exhibitservices.net/shippingquoterequest.htm Outbound Freight Shipments THE FORCED FREIGHT TIME IS 2:30 pm on Tuesday November 9. All outbound shipments require an Exhibit Services’ Outbound Shipping Form. Outbound Shipping forms will be available onsite at the service desk. It is the exhibitor’s responsibility to arrange outbound shipments with their desired carrier. Schedule your carrier to pick up your freight, directly from the exhibit hall, no later than the forced freight time. The forced freight time is 2:30 pm on Tuesday, November 9. Any materials left in the exhibit hall without an outbound shipping form, past the forced freight time, will be removed by Exhibit Services. If Exhibit Services must dismantle your exhibit space to meet the forced freight deadline, your company will be charged accordingly for labor services. If your carrier fails to check in at the Exhibit Service’s service desk by the forced freight time, your freight will be forced to the carrier of Exhibit Services’ choosing and additional material handling fees will be applied. Exhibitors are responsible for properly labeling each piece of freight. ES can not be held responsible for unlabeled or improperly labeled shipments. Pickup Address for Outbound Freight: Swan and Dolphin Resort ISPE Exhibit Hall 1500 Epcot Resorts Blvd Lake Buena Vista, FL 32830 Empty Container Storage Exhibit Services will store your empty containers during the show. Empty containers must be labeled with an “empty” sticker to be placed into storage. Before the show opens, all trash will be removed from aisles, Exhibit Services is not responsible for containers nor packaging materials that are not properly labeled with “empty” stickers. Stickers are available at the service desk. UPS, Fed Ex, DHL, etc. Shipments: The above freight carriers DO NOT provide bills of lading to note any damage or piece count. Therefore, ES will NOT be responsible and will not accept any claims for any reason involving carriers that do not use bills of lading. ES does not provide UPS, FDX or DHL shipping labels. Cargo Insurance Exhibitors are recommended to carry All-Risk Insurance covering your materials against damage, loss and all other hazards from the time of shipping to returning from show. This can usually be done by adding “riders” to existing policies. International Shipments International shipments should be sent free domicile or delivered duty paid. Shipments with duties & customs taxes due will be refused. Exhibiting Company Name__________________________________________ Booth #________________________ Page 4 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 PART A DRAYAGE / MATERIAL HANDLING SERVICES / RATES & AUTHORIZATION Material handling service fees cover the receiving, storage and onsite delivery of your exhibit space materials. This includes your exhibit display as well as printed materials. ES will receive your materials up to 30 days prior to the event, deliver your materials directly to your exhibit space, handle empty containers during the event, and load your materials onto your chosen outbound carrier for a one time material handling fee. Charge for this service is based on inbound weight per shipment. LATE FEE: Shipments that arrive at the advance warehouse after Friday, November 5, 2010 will be charged a late fee of 25% of the material handling fees or a $105.00 delivery charge, whichever is greater and delivery time cannot be guaranteed. PLEASE NOTE: Each shipment is evaluated separately. Each shipment weight will be round to the next hundred bounds. Shipping fees must be prepaid to your shipping carrier; collect shipments or shipments with duties owed will be refused. Material handling fees do not include the uncrating, unskidding or positioning of materials – additional labor services can be ordered for these services. MATERIAL HANDLING RATES Each shipment will fall into one of the below categories depending on the shipping carrier who delivers the materials and the type of packaging and paperwork accompanying the shipment. Use the information below to estimate your material handling fees. We understand that it is not always possible to submit an accurate material handling deposit in advance of the event. Please submit an estimate to assist us in preplanning for your event. Exhibitors should submit payment for material handling fees prior to sending shipments. Failure to provide prepayment for material handling fees will cause delays in receiving your materials. Total the weight of all of your inbound shipments to determine the amount of your estimated material handling fees. Round each shipment weight up to the next hundred pounds of weight. (For example a shipment weighing a total of135 pounds will be rounded up to a billed shipment weight of 200 pounds.) The minimum weight per shipment received is 100lbs. Actual material handling fees will be calculated upon receipt of shipments. If actual fees are greater than your estimates, the additional amount will be applied to your credit card on file. • Service A - Crated, Skidded or Palletized and including Bills of Lading: $70.00 per hundred pounds Shipments that can be unloaded at the dock with no additional special handling. Shipments received with bills of lading listing piece count and shipment details. Carriers that typically fall into this category include– ES Freight, Yellow Freight, Roadway and Forward Air. ***UPS and FedEx shipments require special handling see below. Service A - Estimated total weight of shipments: Example: total weight of shipments equals 254lbs. Round up to next hundred pounds = 300lbs of weight. Multiply $70.00 per 100lbs of weight : 100lbs = $70, 200lbs = $140 • Multiply: $70.00 x each 100lbs of weight TOTAL FEE: OR Service B - Special Handling Shipments: $87.50 per hundred pounds Shipments that require special handling due to carrier unloading procedures. Such as ground unloading, side door unloading, constricted space unloading, designated piece unloading and stacked or loose/uncrated shipments. Fed Ex, UPS, Van Lines and all shipments received without bills of lading are considered special handling shipments. Service B - Estimated total weight of shipments: Example: total weight of shipments equals 254lbs. Round up to next hundred pounds = 300lbs of weight. Multiply $87.50 per 100lbs of weight : 100lbs = $87.50, 200lbs = $175 Multiply: $87.50 x each 100lbs of weight TOTAL FEE: Total of Part A Please add to Totals Form on Page 3 $ PLEASE READ THE LIMITATIONS OF LIABILITY STATEMENT IN THIS KIT AND THEN SIGN BELOW. SUBMIT THIS FORM TO ES. We, the exhibiting company or authorized party, hereby authorize Exhibit Services to handle our shipment/s in accordance with the information on this page and in the limitations of liability statement and acknowledge receipt of a copy. We agree that ES. will provide its services as our agent, and not as bailee or shipper, and if any employee of Exhibit Services, Inc. shall sign a delivery receipt, bill of lading, or other documents, we agree that they will do so as our agent, and we accept responsibility thereafter. Exhibiting Company Name_______________________________________________________________ Date__________________ Signature_______________________________________ Name_____________________________ Title______________________ To assist during completion of outbound paperwork please list the intended destination of your outbound freight. Responsibility for completing outbound shipping paperwork is that of the onsite representative unless ES supervised outbound labor is ordered and proper shipping documents are provided. OUTBOUND FREIGHT DESTINATION (i.e. where your freight is going after this show) TO:_________________________________________________________________________________________________________________ ADDRESS:___________________________________________________________________________________________________________ CITY_____________________________________STATE_________ZIP__________CONTACT NAME & PHONE_________________________ Exhibiting Company Name__________________________________________ Booth #________________________ Page 5 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 SHIPPING LABELS TO USE FOR ADVANCE SHIPMENTS ADVANCE SHIPMENTS ADVANCE SHIPMENTS TO ARRIVE NO LATER THAN: FRIDAY, NOVEMBER 5, 2010 8 AM – 3 PM TO ARRIVE NO LATER THAN: FRIDAY, NOVEMBER 5, 2010 8 AM – 3 PM TO: ______________________________ TO: ______________________________ Name of Show: ISPE Name of Show: ISPE TO ARRIVE NO LATER THAN: FRIDAY, NOVEMBER 5, 2010 8 AM – 3 PM ADVANCE SHIPMENTS Name of Show: ISPE EXHIBIT SPACE #_________________________ C/O EXHIBIT SERVICES FORWARD AIR 1851 Cypress Lakes Dr Orlando, FL 32837 407-857-9212 EXHIBIT SPACE #_____________________ C/O EXHIBIT SERVICES FORWARD AIR 1851 Cypress Lakes Dr Orlando, FL 32837 407-857-9212 EXHIBIT SPACE #_________________________ C/O EXHIBIT SERVICES FORWARD AIR 1851 Cypress Lakes Dr Orlando, FL 32837 407-857-9212 (EXHIBITING COMPANY NAME) TO:__________________________ (EXHIBITING COMPANY NAME) (EXHIBITING COMPANY NAME) Exhibiting Company Name__________________________________________ Booth #________________________ Page 6 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Exhibit Service is now offering complete shipping services through Exhibit Services Logistics! For a quick quote please click here or visit http://www.exhibitservices.net/shippingquoterequest.htm or contact Teresa Draughn TeresaD@exhibitservices.net 813-623-1163 Our standard shipping rates are listed on the next page ES Logistics (ESL) is a division of Exhibit Services. We work closely with show management and have access to inside information that can be very helpful to you! We offer round-trip shipping to and from the show, one-way outbound shipping from the show, and all your other shipping needs (trade show related or not!) ES Logistics prides itself on providing competitive rates. We can meet or beat the rates of most carriers! Shipping with ES Logistics has some major benefits. Your shipments are monitored and carefully handled from the time they leave your dock until they are returned to their final destination designated after the show ends. Calculating Chargeable Weight - Many transport companies (including Exhibit Services) calculate a shipment price based on the space the items occupy. This standard procedure is referred to as “Dimensional Weight Processing (DIM).” The “dimensional weight” is compared to the “actual gross weight”; and the greater of the two is used as the “chargeable weight.” Most vehicles used by transport companies (typically a trailer for truck shipments) have limited space; and the volume and weight of the freight they can safely and legally carry is limited. For this reason, DIM weight and the actual weight are used to accurately determine the chargeable weight. Actual Weight: The weight of a package using a standard scale rounded up to the next full pound. (Example: A 12.5 pound carton will have an actual weight of 13 pounds.) Dimensional Weight: A calculation used to reflect the volume of a package. Exhibit Services uses the International Air Transport Association’s volumetric standards (subject to change without notice). This standard is used for all domestic and international shipments. When measuring your packages, remember to round any fraction of an inch up to the nearest whole inch. For U.S. Domestic Shipments: Multiply the carton’s dimensions (length X width X height) and divide the cubic inches by the dimensional weigh factor of 194. A carton with the dimensions 30”L X 20”W X 20”H = 12,000 cubic inches. 12,000 cubic inches divided by 194 = 61.8 pounds of dimensional weight. (Always round up to the next full pound.) For International Shipments: Multiply the cartons dimensions (length X width X height) and divide the cubic inches by the dimensional weight factor of 166. Exhibiting Company Name__________________________________________ Booth #________________________ Page 7 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 ES Logistics STANDARD SHIPPING RATES To determine your shipping rate, you can use the chart below. First determine your geographical region and then find the correct column for your shipment’s weight and/or dimensional weight (whichever is greater). Zone’s Transit time 150-500lbs 501-1000lbs 3-7 DAYS Under 149lbs w/fuel. $142.22 Zone A to A 0.70 10013000lbs 0.68 0.73 Zone A to B 3-7 DAYS $159.97 Zone A to C 3-7 DAYS Zone A to D 3-7 DAYS Fuel 18.5% 0.78 0.75 0.73 18.5% $177.77 0.83 0.81 0.79 18.5% $233.44 1.19 1.09 1.04 18.5% *All Shipments will be charged a fuel surcharge of 18.5 % *Rates are for door to door delivery – this includes dock delivery and delivery to 1st floor. *Accessory charges may be added, at cost, where incurred. Such as but not limited to, inside delivery above the 1st floor, lift gate service, deliveries to residences, etc. *Metro or Rural deliveries may be charged extra. ** Shipper agrees to all Terms and Conditions set forth at www.exhibitservices.net ** Exhibiting Company Name__________________________________________ Booth #________________________ Page 8 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 PART B Rental Display Units Rental displays are available in many different sizes and configurations. Below are examples of some of our most popular items. We have more pictures available on our website www.exhibitservices.net. We will also custom design items to suit your needs (no design fees!) Please call us or email Robin at robinconn@exhibitservices.net for more information. Table Top w/ Rounded Header Fits 6’ table $200 Rental units must be ordered by Friday, October 22, 2010. The prices listed above are the advanced order discount prices and are only available until Friday, October 22, 2010. PRICE INCLUDES – All setup and dismantle labor. Lighted header with company name. Full color graphic panels can be ordered customized for your needs. Full color panels and logo reproduction available for additional cost. Please contact Robin Conn for options and pricing info. VIEW LARGER PICTURES AND MORE OPTIONS AT www.ExhibitServices.net Contact Robin Conn for more information. 813-623-1163 robinconn@ExhibitServices.net Header Copy (Company Name in black lettering)________________________________________________________ Email questions and high resolution graphics to RobinConn@exhibitservices.net ASAP! If appropriate graphics files are not received by discount deadline date, late fees will be applied. Total of Part B $ Add Sales Tax 7% $ Total of Part B including tax Please add to Totals Form on Page 3 $ Exhibiting Company Name__________________________________________ Booth #________________________ Page 9 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Part C Sign Order Form Signs – Banners – Posters – Graphics in Four Color Process Logos – Photographic Images – Full Color Graphics – All signage delivered right to your exhibit space Table front and top banner Banner covers top of 24" wide tradeshow table and drapes over covering the front of a 30" tall table. Top is white, your copy and logo on the front. Full color print. You can provide the artwork or logos via email or send us a cd. Email to robinconn@exhibitservices.net. If requested, we can email you a proof before printing. After discount date, add 30% to cost of signs. 3 days or less from event add 50%. All logos, graphics, special fonts, must be provided via email or CD. Vector based artwork from Illustrator or CorelDraw is best, files such as “eps”, “cdr” and “ai”. Raster based art from Photoshop with file type “psd” should be full size with at least 100 dpi, RGB and should not be flattened. Other file types such as “jpg” are usually not very good quality and should only be used in a very small size. Please email RobinConn@exhibitservices.net or call with questions. Fit 6’ long table $175.00 Total of Part C $ Add Sales Tax 7% $ Total of Part C including tax Please add to Totals Form on Page 3 $ Exhibiting Company Name__________________________________________ Booth #________________________ Page 10 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 RENTAL DISPLAY LABOR – Let Exhibit Services Set Up Your Display! Did you know that it usually takes only 1 person 1 hour to set or dismantle standard pop-up displays? Can your exhibit space representative be selling or networking somewhere else instead of setting up the display? Do they need to come in a day early just to setup the exhibit space? Are you paying for an additional hotel room night, per diem & meals? For an hour of display labor, is it worth paying the other associated costs for your representative to set the display? If not, please see the next page to order display labor. Exhibiting Company Name__________________________________________ Booth #________________________ Page 11 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Part D Display Labor Set-up & Dismantle Rates – Straight Time $65.00 per hour – Overtime $97.50 per hour – Double Time $130.00 1- hour minimum per person, ½ - hour increments thereafter. Straight Time is from 8am-5pm M-F – Holidays excluded Overtime is 6-8am & 5pm – 12am M-F, All day Sat & Sun till 5pm – Double Time is 12am – 6am Mon – Sat & Sunday after 5pm Service A (Exhibit Services Supervision) Exhibit Services will set-up your display prior to your arrival. A 25% supervision charge will be added to hourly rate. All work will be done on straight time where possible. To save you time and money PLEASE provide all of the following: Set-up plans, photo of finished exhibit space with graphics locations, special instructions, # of pieces of inbound freight, addresses of outbound shipments for shipping after show, outbound preprinted shipping labels and must arrive by dates. NOTE: ES cannot always GUARANTEE exact completion time of installation or dismantle. Displays will be set to allow ample time for exhibitor to arrange brochures, product, etc. Dismantling and packing of displays will be ready by forced freight deadline. Estimate # of personnel for set-up ____X____ set-up hours = ____X $____ X 25% supervision = $______. ___ Estimate # of personnel for dismantle ____X___ dismantle hours = ____X $_____ X 25% supervision = $______. ___ Service B (Exhibitor Supervision) We would like ____ (#) of labors available to erect our display under our supervision. We will pick-up laborers at the Exhibit Services service desk on ______________ (date) at _________ (AM) (PM) We would like ____ (#) of labors available to dismantle our display under our supervision. We will pick-up laborers at the Exhibit Services service desk on ______________ (date) at _________ (AM) (PM) NOTE: Exhibitor must report to service desk to sign out labor and return to service desk upon completion. Laborers ordered and not picked up at service desk will be billed one hour labor per # of laborers ordered. When scheduling labor for the dismantling, allow enough time for empty containers to be returned to exhibit space after show closing. Total # of personnel for set-up ____x ____hours working =____hours x $______= $_______. ___ Total # of personnel for dismantle ____x ____hours working =____hours x $_____ = $_______. ___ Exhibit space Contact Information (VERY IMPORTANT) Onsite Contact Name: ___________________________________Cellphone____________________________ Contact’s Hotel____________________Arrival_____________________Departure________________________ After show outbound shipping address: It is important to include preprinted outbound shipping labels with your display and to schedule your pick up prior to the forced freight deadline. It is the exhibitor’s responsibility to complete outbound shipping form on site unless ES supervised dismantle labor is requested. The information below will be used as a reference – you must include preprinted shipping labels with your shipment if you’ve scheduled ES supervised dismantle labor. TO:_______________________________________________________________________________________ Address ______________________________________________________________________________________________ City_________________________________________________State________________Zip__________________________ Freight Carrier __________________________ Type of freight service (air, ground, 5 day, etc.) ________________________ Total of Part D $ Exhibiting Company Name__________________________________________ Booth #________________________ Page 12 of 13 Exhibit Services, Inc. 1814 Tappan Blvd., Tampa, Florida 33619 813-623-1163 Fax 813-623-5913 Email – Info@ExhibitServices.net ISPE 2010 Annual Conference Swan and Dolphin Resort / Orlando FL November 7 - 9, 2010 Limitations of Liability ES and its subcontractors shall not be responsible for damage to uncrated materials; materials that are improperly packed, glass breakage, or concealed damage. ES will also not be responsible for damage to shipments that are received without a proper bill of lading to note damage or piece count on incoming shipment. ES and its subcontractors are not and cannot be liable for loss, theft, or disappearance of exhibitor’s materials after such materials have been delivered to exhibitor’s exhibit space. Relative to inbound shipments, there may be a lapse of time between the delivery of shipments to the applicable exhibit space by ES and its subcontractors, and the arrival of exhibitor’s representative at the exhibit space. During such time the shipments will be left unattended in exhibit space. ES and its subcontractors shall not be responsible for any loss or damage that may occur during such period. Similarly, ES and its subcontractors cannot be liable for loss, theft, or disappearance of materials before they are picked up from exhibitor’s exhibit space for reloading after the show. All bills of lading covering outgoing shipments that are given to ES by exhibitors will be checked at time of actual pick up from exhibit space and corrections made where discrepancies occur. Relative to outbound shipments, there may be a lapse of time between the completion of packing and the picking up of materials for loading onto outbound carriers. During such time the shipments will be left unattended in exhibit space. ES and its subcontractors shall not be responsible for any loss or damage that may occur during such period. ES and its subcontractors will adjust the quantities of items on any bill of lading submitted to ES or its subcontractors to conform to the actual count of items in the exhibit space at the time of pick up. ES shall not be responsible for any loss, damage, or delay due to strikes, lockouts, or work stoppages of any kind, or to any causes out of its control. ES and its subcontractors cannot be responsible for ordinary wear and tear in handling of equipment, nor for loss or damage due to fire, theft, windstorm, water, vandalism, acts of God, mysterious disappearance or causes beyond its control. ES’ liability shall be limited to the physical loss or damage to the specific article which was lost or damaged and in any event ES maximum liability shall be limited to $.30 per pound per article with maximum liability of $50.00 per item, or $1,000.00 per shipment, which ever is less. ES shall not be liable to any extent whatsoever for actual, potential, or assumed loss of profits or revenues, or for any collateral costs, which may result from any loss or damage to exhibitors materials which may make it impossible or impractical to exhibit it. Claims for loss or damage must be submitted to ES prior to close of show. No suit or action shall be brought against ES more than one year after accrual of action. ES is not an insurer that insurance, if any, should be obtained by exhibitor. All risk riders should be obtained from your insurance representative for your materials from your warehouse, in transit, and back to your warehouse. The consignment of a shipment to ES by an exhibitor or by any shipper to or on behalf of the exhibitor shall be construed as acceptance by the exhibitor (and\or the shipper) of the terms set forth. Empty container labels are available at the ES service desk. Affixing and filling out the labels is the sole responsibility of the exhibitor or the exhibitors’ representative. Existing labels should be removed. ES is not responsible for removal of empty containers with old empty labels, wrong information on labels, or materials stored in containers with empty labels. ES’ liability shall be limited to any loss or damage, which results solely from ES’ negligence in the actual physical handling of items comprising our shipments and not for any other type of loss, or damage. ES will provide its services as our agent, and not as bailee, or shipper. If any employee of ES shall sign a delivery receipt, bill of lading, or other documents, we agree ES will do so as our agent, and we accept responsibility therefore. In order to expedite removal of materials and equipment, ES will have the authority to change exhibitor-designated carriers if such carriers fail to pick up in time to vacate the building. In the event such actions are necessary, no liability of any nature shall attach to Exhibit Management or Exhibit Services. Exhibitor materials remaining after move-out hours without forwarding instructions will be sent to the permanent address of the exhibitor, or of its agent, freight collect. In any event ES will not be liable for exhibit materials ISPEndoned at the exhibit site. Exhibiting Company Name__________________________________________ Booth #________________________ Page 13 of 13 FOR ELECTRICAL SERVICE ONLY E-1 SHOW NAME: ELECTRICAL SERVICES DEPARTMENT 7050 Lindell Road • Las Vegas, NV 89118 (407) 934-4229 • Fax: (866) 329-1437 csrOrlando@ges.com SHOW DATES: DISCOUNT DEADLINE: 21 Days Before Move-In "100 % payment must accompany each order and be received 21 days prior to show move-in date to qualify for advance discount price. "No orders can be processed without payment. "Electricity will be turned on within 30 minutes of show opening & off within 30 minutes of show closing. "Cancellation fee after installation is 100% of original cost. ELECTRICAL LABOR: STRAIGHT TIME: 8:00 AM - 3:30 PM MONDAY - FRIDAY Discount $ 63.00/HR Regular $ 94.50/HR Show-Site $126.00/HR OVERTIME: BEFORE 8:00 AM, AFTER 3:30PM AND SATURDAY, SUNDAY & HOLIDAYS Discount $ 126.00/HR Regular $ 189.00/HR Show-Site $ 252.00/HR ONE HOUR MINIMUM INSTALLATION 1/2 HOUR MINIMUM DISMANTLE Company Name: Booth Number: ELECTRICAL RENTAL ORDER FORM ELECTRICAL OUTLETS Discount Price Quantity 120 Volt 60 Cycle Alternating Current Outlet 500 Watts (5 Amps) Outlet 1,000 Watts (10 Amps) Outlet 1,500 Watts (15 Amps) Outlet 2,000 Watts (20 Amps) $ 86.50 $ 145.00 $ 174.00 $ 198.00 Standard Price $ 129.50 $ 218.50 $ 261.50 $ 297.50 SUB TOTAL Quantity POWER SERVICE & MOTOR OUTLETS - All 208V connections require labor 20 Amp 208V Single Phase $ 249.00 20 Amp 208V Three Phase $ 396.00 30 Amp 208V Single Phase $ 351.00 30 Amp 208V Three Phase $ 467.50 Quotes for greater amperage or voltage available upon request POLICY STATEMENT: 100 % payment must accompany each order. The prices quoted are for RENTAL equipment and include delivery and pick-up at the booth. All orders without 100% payment and orders received at the Service desk will be charged floor price which the customer agrees to pay in full upon receipt of equipment or service unless credit has been previously established with us. All orders placed on behalf of customers by display builders or others must have a written authorization from the customer and the customer agrees to be responsible for such orders. Customers who prepay 21 days before show move-in date qualify for the advance discount price. All additional charges incurred will be added to the credit card listed below. If customer fails to pay in accordance with this policy, customer agrees to pay a 1.5% per month late charge fee, and all costs of collection including attorney's fees. No credit will be given for outlets installed or services provided and not used. Requests for refunds must be submitted in writing to the above GES address. Customer agrees that GES shall not be liable for, and shall hold GES harmless from any damages caused by negligence of non-GES employees and/or from events outside of GES control such as strikes, accidents, fires, acts of God, delays, etc. Customer agrees to submit any claims for damages to GES Service Desk before show closing or customer waives any right to make a claim. NON-USA EXHIBITORS agree to pay only by international money order, credit card, traveler's checks, or cash. $ 446.00 $ 594.00 $ 564.50 $ 752.50 SUB TOTAL Quantity RENTAL EQUIPMENT 15' Extension Cord 25' Extension Cord 50' Extension Cord Power Strip $ 15.00 $ 25.00 $ 35.00 $ 25.00 SUB TOTAL Provide 24 Hour Power Service - Double The Published Rate Transformer(s) To Boost From 208V: $ 125.00 (Discount) $ 150.00 (Standard Price) AUTHORIZATION FOR TIME & MATERIAL: PLEASE INITIAL_______ (Office Use Only) LABOR: (Office Use Only) MATERIAL: 6.5% TAX: GRAND TOTAL: By signing and delivering this form, customer agrees to all terms, conditions, and limits of liability on both pages of this form. Company Name: Phone Number: Address: Fax Number: City: Authorized Signature: X State: Zip Code: Date of Order: Revised: March 16, 2010 Credit Card: Print Authorized Signature: Check #: VISA MasterCard American Express Corporate Personal Credit Card #: Expiration Date: Signature of Cardholder: X Name Printed on Credit Card: TOTAL PRICE ELECTRICAL REGULATIONS & GENERAL INFORMATION E-2 1. GES Electrical is not responsible for voltage fluctuation or power failure due to temporary conditions. For your protection you should install a surge protector on your computer(s). All electrical installations and connections to all electrical service should be made by a GES Electrical electrician. GES Electrical will not be responsible for any damage or lost equipment, component, computer hardware or software and/or any damage or injury to any person caused by the installation, connection or plugging into any electrical outlet by person other than a GES Electrical electrician. 2. Electricity will be turned on within 30 minutes of show opening and turned off within 30 minutes after show closing. 3. 24 hour service to any outlet will be double the listed price. 4. Dedicated power is double the listed price, and can only be guaranteed before show opening with advance arrangements for date needed. 5. All electrical outlets will be installed on the floor at the draped backwall of in-line booths and peninsula spaces. Exhibitors with hardwall displays must arrange for power to be dropped inside the booth if necessary; this will be done on a time and material basis. Power to island booths will be dropped per the exhibitor's floorplan, chargeable on a time and material basis. If no plan is provided, the power will be installed at our discretion. Additional power drops are chargeable on a time and material basis. Distribution and connection(s) to equipment is chargeable on a time and material basis. For further information, please refer call 407-238-8827. 6. Local ordinances prohibit more than 2000 watts per lighting circiuit and only one connection for power and motor outlets. 7. All wiring, motors, electrical installations, etc. must be approved. To prevent overloading of circuits, exhibitors cannot add wattage except as ordered. 8. All electrical permits required by the Local Building and Safety Code will be obtained by the electrical contractor. 9. All flood light, column, and wall outlets are not a part of booth space. 10. Special hanging, hookups, repairs or installation of electrical will be done on a time and material basis. 11. Installation is subject to Local Union Contract and jurisdiction. 12. All equipment should be property tagged and wired with full information as to current, voltage, Phase, cycle, horse power, etc. and ready for connection. 13. All outlets over 20 amps and with a voltage of over 150 volts require electrical labor. This includes a 1 hour minimum to inspect exhibitors that are prewired to plug into our system. 14. A separate outlet must be ordered at regular price for each piece of equipment to be connected. ELECTRICAL CONTRACTOR'S RESPONSIBILITIES As the Official Electrical Contractor, we will be responsible for: • All under-carpet distribution of electrical wiring. • All motor and equipment hookups requiring hard wire connections. • Installation of electrical motors to be energized and electrical apparatus. The above items require electrical labor, which may be ordered in the Electrical Labor section on the reverse side. ELECTRICAL CODE Revised: March 16, 2010 Electrical requirements for an exhibit at all convention facilities are for the safety of all exhibitors and are based on national Electrical Codes and local ordinances. Too frequently, fires have been traceable to faulty wiring, sometimes because of carelessness and sometimes because of lack of under standing of the risks involved. In the interest of public safety, exhibits in the convention facilities may be inspected to determine if any violations exist. If they are found, qualified electricians are available to correct the problems. This work will be performed on a time and material basis. If the exhibitor does not wish to have the fault corrected, electrical service to the offending booth will not be connected. If an exhibitor is not informed or does not understand basic safety standards for electrical wiring, an electrician should be consulted before shipment is made to convention facilities. Serious risks are involved which can be eliminated by understanding basic requirements of safe wiring inside your booth. For the safety of you and the public, remember these points: • All wiring must have a 3-wire grounded cord with minimum of #14 gauge. • Spot or flood lighting is a hazard when lamps are too close to fabrics or other material which can be affected by heat. • The use of clip-on sign sockets, latex or lamp cord wire in displays, or the use of 2-wire clamp-on fixtures, is prohibited by order of fire prevention bureaus at trade shows and conventions. • Zip cords or two-wire cords are ungrounded and could result in safety hazards. Their use is strictly prohibited. E-3 Outlet Location Grid RETURN TO: Electrical Services Department 7050 Lindell Road • Las Vegas, NV 89118 • Fax: (866) 329-1437 Form Deadline Date 21 Days Before Move-In COMPANY NAME EMAIL ADDRESS AUTHORIZED CARDHOLDER SIGNATURE AUTHORIZED CONTACT—PLEASE PRINT BOOTH NUMBER DATE X If you have an island booth and/or require electrical distribution, you must submit a booth floor plan with your Electrical Service Order Form to ensure that your outlets and lighting are properly placed. If you do not have a booth floor plan, please use the grid on this page and submit it with your electrical order. (See the Electrical Service Information Sheet for additional information). To use this grid: • Use bold lines to indicate the outline of your booth. • Indicate the scale of the grid (e.g. 1 square = 10 feet) or indicate the dimensions of your booth. • Mark the adjacent booth numbers or aisle numbers. This will help us orient your service correctly. • Mark outlet locations, expressed in watts or amps and voltage in each location. • Mark main power location. • Detach this form and send it with your prepaid Electrical Service Order Form. • Credit card information must be provided on the electrical rental order form before labor will be performed. Adjacent Booth or Aisle Number: Revised: March 16, 2010 Adjacent Booth or Aisle Number: Adjacent Booth or Aisle Number: Adjacent Booth or Aisle Number: Mail / Fax Form To: Technology Resource Corporation ISPE 2010 Annual Meeting November 7 - 10, 2010 Swan and Dolphin Resort, Orlando 29 Emmons Drive , Suite #F 10 Princeton, NJ 08540 Ph: 800-922-8646 x 128 Fax: 609-720-1701 Attn: Stacey Fisher Email sfisher@trcrent.com Show Code 20318 CALL FOR ITEMS NOT LISTED – ALL PRICING IS FOR THE ENTIRE SHOW. EQUIPMENT SHOW RATE BEFORE 10/25/10 SHOW RATE AFTER 10/25/10 LCD 18" LCD FLAT SCREEN MONITOR $155.00 $245.00 MONITORS 20" LCD FLAT SCREEN MONITOR $195.00 $275.00 24" LCD FLAT SCREEN MONITOR $325.00 $495.00 32” LCD FLAT SCREEN MONITOR $525.00 $695.00 40” LCD FLAT SCREEN MONITOR WALL MOUNT BRACKETS FOR LCD MONITORS $695.00 $35.00 $795.00 $50.00 PLASMA 37” PLASMA DISPLAY* $995.00 $1,100.00 MONITORS 42” PLASMA DISPLAY** $695.00 $795.00 50” PLASMA DISPLAY** $995.00 $1,100.00 61” PLASMA DISPLAY** $1,395.00 $1,550.00 $35.00 $50.00 WALL BRACKETS FOR RENTED PLASMA COMPUTERS/ PRINTERS SIDE MOUNT SPEAKERS FOR PLASMA MONITORS $105.00 $135.00 DUAL POST STAND - USING TRC's MONITOR $125.00 $145.00 PENT 4/3.0, 512RAM, 60GB HD, DVD, 17" LCD Win XP $195.00 $255.00 LAPTOP P4-2ghz, 512 RAM,30gig HD, DVD $225.00 $275.00 MICROSOFT OFFICE XP & 2003 AUDIO $35.00 $50.00 MAC G4/500, 256RAM, 27GB HD, DVD, 17" MONITOR $295.00 $355.00 HP 4100N 16RAM, 25PPM, 1200DPI, 8 1/2x 11, NIC, (PC OR MAC) $195.00 $245.00 SMALL SOUND SYSTEM $245.00 $300.00 WIRELESS MICROPHONE $300.00 $375.00 $60.00 $85.00 DVD PLAYER $125.00 $150.00 CD PLAYER $105.00 $135.00 3000 LUMENS PROJECTOR $525.00 $700.00 WIRED MICROPHONE SCREENS 8' TRIPOD SCREEN $75.00 $95.00 MONITOR CART $50.00 $65.00 EXTENDED OFFICIAL AUDIO VISUAL AND COMPUTER ORDER FORM QUANTITY Extended Amount Optional Loss/Damage Waiver equal to 10.8% of equipment subtotal**** Delivery charge equal to 12% of equipment subtotal (minimum $95.00) Subtotal Union Fee may apply 6.5% Sales tax Total rental cost Credit Card Authorization - Terms and Conditions (Page 2 must be returned complete with page one) Company Name___________________________Phone______________________ Call Mail / Fax Form To: Technology Resource Corporation Show Code 29 Emmons Drive , Suite #F 10 Princeton, NJ 08540 Ph: 800-922-8646 x 128 Fax: 609-720-1701 Attn: Stacey Fisher Email sfisher@trcrent.com 20318 Exhibitor/Show Information Credit Card Information: VISA M/C AMEX Ordered by______________________________________ Card holders name: _________________________________ Email address:___________________________________ Card # :________________________________exp.________ Company name:__________________________________ Card holder’s signature: _____________________________ Address:________________________________________ Card holder’s address: ______________________________ City:_____________________State:______Zip_________ City:______________________State:______Zip__________ Phone__________________________________________ Phone number_____________________________________ Fax_____________________________________________ Fax number_______________________________________ DISCOVER Show contact____________________________________ Booth #_________________________________________ Cell Phone: _____________________________________ Delivery date/time: _______________________________ (2 hour window required) Pick up date & time:______________________________ Equipment notes: * Low volume speakers included ** No speakers included, please call for options *** Additional delivery charges apply - $150.00 for first unit, $100.00 each additional **** Does not apply to laptops or projectors Terms and Conditions: Please make sure you receive a confirmation to ensure your order was placed for the show. Drayage charges are the exhibitor’s responsibility and are not included. If equipment is not ordered 10 days prior to the event, prices are subject to availability and applicable freight charges. No credits will be issued after delivery or attempted delivery of equipment. Exhibitor must be present in booth to accept delivery or additional fees will apply. If not in your booth at scheduled time, a repeat delivery fee will automatically be charged to your order. PAYMENT INFORMATION: Payment required prior to delivery. Payment from customers outside the USA must be made by credit card only: I hereby authorize TRC to charge my credit card account (identified above) for the rental amount (indicated above); any applicable cancellation fees, and any other amounts due to TRC. Further, I hereby authorize TRC to charge my credit card account (identified above) for the repair or replacement cost (as applicable) of the damaged and/or lost or destroyed equipment if the optional Loss/Damage waiver is not purchased. Software runs on your existing notebook or desktop computer No installation is required User friendly interface Easily edit lead information Includes standard qualifiers Export leads directly to your computer or USB drive Allows unlimited note taking * Customer must supply computer with available USB port Handheld wireless pocket PC unit Includes TRC’s exclusive voice notes feature Easily capture large 640x480 picture images Can be customized with qualifiers Leads received electronically via e-mail following the show Allows unlimited note taking Supports random drawings No power required Enjoy all of the features of Pocket ShowLeads Includes wireless thermal printer Prints leads quickly Print individual or batched leads Print from multiple ShowLeads pocket PC’s using one wireless printer No power required ***Prices may be adjusted for late registrants*** Advanced Pre-Show On-Site Thru 10/18/2010 Thru 10/25/2010 After 10/25/2010 of Units $275 $300 $325 0 $ $ $275 $300 $325 0 $ $ $325 $350 $400 0 $ $ $ $ $ $ $ $ $ $ $ 10 $105 $ 95 $ 75 0 5 85 50 75 8 95 75 75 Number Ext. Cost Cost 0 0 0 Or e-mail us at: sfisher@trcrent.com Sales tax 6.5% Fees Apply - See “Additional Services” on page 2