HORRY GEORGETOWN TECHNICAL COLLEGE LIBRARY
ACADEMIC YEAR 2014-15
Ye a r i n R ev i ew
A Letter from the
Assistant Vice President of
Library and Learning Support Services
Dear Colleagues,
CONTENTS
PAGE 2
ACCESS SERVICES
PAGE 3
REFERENCE &
INSTRUCTIONAL
SERVICES
PAGE 4
ELECTRONIC
RESOURCES
& SOCIAL MEDIA
CONNECTIONS
PAGE 5
TECHNICAL SERVICES
& COLLECTIONS
PAGE 6
FACILITIES & STAFF
TRAINING
It is my pleasure to submit to you the
HGTC Library 2014/15 Year in
Review. Last year was a year of new
initiatives, increases in our print and
electronic collections and advances in
our accessibility to students, faculty
and staff who have come to rely on
the HGTC Library as a cultural and
intellectual heart of the college.
Information is at the center of
librarianship. Librarians and other
information professionals engage with
information through increasingly
diverse formats. They connect
information and people to promote
learning, inform decisions, and
stimulate new knowledge. Today, HGTC Library continues to
meet many expectations to support
undergraduate education and to
provide adequate measures for
accreditation reviews. Higher
education today has a goal to prepare
self-directed lifelong learners. The duty
of the academic library in the 21st
century is to contribute towards the
success of learning and the
effectiveness of research. We continue our work to transform
the academic library while maintaining
our expertise in navigating, organizing
and preserving the use of information
while also providing information-rich
learning environments. We do so
through the work in our five strategic
areas outlined to the left.
Thank you for your continued support,
Peggy Saylor
PAGE 1
Our Vision Horry Georgetown
Technical College Library will
engage students, faculty, staff and
campus leaders with a dynamic,
user-centered process for planning,
delivering and assessing all services.
We will be the preeminent center
of learning, information, and
technology with an emphasis on
providing a positive experience for
all users.
Our Mission The Horry
Georgetown Technical College
Library provides programs,
services, and facilities which
support the philosophy and mission
of the College. The Library
supports the learning needs of a
diverse student population, the
instructional needs of the faculty,
and the informational needs of the
community. We support lifelong
learning by teaching information
literacy skills and advancing
intellectual discovery, contributing
to student success in achieving
personal as well as academic goals.
www.hgtc.edu/library
INVESTOR
HORRY
GEORGETOWN
NEWSLETTERTECHNICAL
ISSUE N°3
COLLEGE LIBRARY
ACADEMIC YEAR
FALL
2014-15
2008
ACCESS SERVICES
BY THE NUMBERS:
159,782 PATRON VISITS
23,434 ITEMS LOANED
4,578 GENERAL QUESTIONS ANSWERED
3,081 TECHNOLOGY QUESTIONS ANSWERED
“We strive to provide students,
faculty and staff with a materials in
a variety of formats to foster both
personal and academic growth in a
warm and friendly environment.”
Wendy Savoca, Conway
Access Services provides patrons with
a friendly introduction to the library at
the Circulation Desk. The staff at
these service points assist patrons in
accessing and obtaining materials from
the library's collection and from
collections outside the library. They
also work behind the scenes assisting
with stacks maintenance and book
processing. PAGE 2
Their primary function is to provide a
starting point and subsequent guidance
for all inquiries related to the library
and college community. This past year
our staff attended a mandatory
customer service training conducted
by the SC State Library and the
circulation staff participated in their
first annual Circulation Retreat. These
training activities helped our staff
better assist students, contributing to a
98% overall satisfaction rate on the
HGTC Student Satisfaction Survey
(2014). The library continues to survey
patrons to find out what their needs
are and we will continue to work with
other departments to host Stress Free
Zones and activities in each Fall and
Spring semester. www.hgtc.edu/library
INVESTOR
HORRY
GEORGETOWN
NEWSLETTERTECHNICAL
ISSUE N°3
COLLEGE LIBRARY
ACADEMIC YEAR
FALL
2014-15
2008
REFERENCE &
INSTRUCTIONAL SERVICES
BY THE NUMBERS:
2,740 REFERENCE QUESTIONS ANSWERED
IN-PERSON OR BY PHONE
5,495 REMOTE REFERENCE QUESTIONS
ANSWERED VIA CHAT,
LIBANSWERS OR EMAIL
3,059 ATTENDEES AT LIBRARY
INSTRUCTIONAL SESSIONS
160+ CUSTOMIZED COURSE AND SUBJECT
LIBRARY GUIDES CREATED,
UPDATED OR MAINTAINED BY
PROFESSIONAL LIBRARIANS
“It is a common misconception that
the vast amount of resources available to
today’s Google generation makes finding
information easier; however, finding
scholarly materials when conducting a
basic Web search is like searching for
that proverbial needle in a haystack. Therefore, the effective use of academic
resources provided by HGTC as taught to
students in a one-on-one Reference
setting or in a larger instructional class is
more vital today than in any other time in
the history of libraries.”
Chris Williams, Conway
Reference and Instructional Librarians play a
significant role in the Information Literacy
Program at the college. From library
workshops and online tutorials to customized
course research guides, our librarians strive
PAGE 3
to provide services to strengthen our
patrons’ research and critical thinking skills. The professional librarians support research
with an anytime, anywhere learning
philosophy. A full-time Reference and Instructional
Librarian was added to the Georgetown
Campus in 2015 as was a reference hub to
better assist students with research
inquiries. While maintaining face-to-face
services, our librarians have consistently
adopted new technologies on multiple
platforms to assist students remotely with
research, including a major migration to
LibGuides Version 2 earlier this summer. Students will now have the benefit of using
new Chromebooks for hands-on activities
during Information Literacy Workshops. To
support online courses, we added Library
Instruction Modules from Credo. These
ideas and future projects were exchanged at
the second annual Reference Retreat where
we continue to find more meaningful ways to
assess student learning. www.hgtc.edu/library
INVESTOR
HORRY
GEORGETOWN
NEWSLETTERTECHNICAL
ISSUE N°3
COLLEGE LIBRARY
ACADEMIC YEAR
FALL
2014-15
2008
ELECTRONIC RESOURCES
& SOCIAL MEDIA
CONNECTIONS BY THE
NUMBERS:
6 NEW DATABASES
92 DATABASES AVAILABLE
16 NEW ONLINE TUTORIALS AVAILABLE
12,813 PATRONS REACHED VIA SOCIAL
MEDIA
300,000+ EBOOKS AVAILABLE
77 DIGITAL MAGAZINE SUBSCRIPTIONS
“Accessible, online research and
popular reading materials allow
students the opportunity to
complete assignments – and get
credible answers to everyday
questions – no matter where they
are or what time it is. Likewise,
social media allows us to
communicate with students at any
time. In this way, the library is a
round-the-clock community of
sharing.”
Amanda Kraft, Grand Strand
PAGE 4
The transition from print resources to
electronic continues to increase through
direct and consortial PASCAL purchases at a
nominal cost. HGTC Library now offers over
300,000+ academic and popular eBooks and
over 70 digital magazine titles. We continue
to improve these resources through ongoing
collection development and with the
recommendations of students, faculty, and
staff. Databases and eBooks were added in
the following subject areas: Public Service
Technology and Legal Studies, Dental
Sciences, Psychology, and Social Issues. The library continues to maintain its social
media presence through a blog, Facebook,
and Twitter. By incorporating graphic design
tools and link embedding software, we have
seen a 289% increase this year in patrons
reached via social media. Additionally,
professional librarians create and students
actively participate in a monthly trivia contest
distributed via social media that requires the
use of library resources. Students are now
introduced to the Library’s Twitter page
through a scavenger hunt in select
Information Literacy Workshops.
www.hgtc.edu/library
HORRY GEORGETOWN TECHNICAL COLLEGE LIBRARY
ACADEMIC YEAR 2014-15
TECHNICAL SERVICES
AND COLLECTIONS
BY THE NUMBERS:
51,478 PHYSICAL ITEMS OWNED
2,393 PHYSICAL ITEMS ADDED
NEARLY 20% OF PHYSICAL AND DIGITAL
ITEMS WERE PURCHASED IN
RESPONSE TO A STUDENT,
FACULTY OR STAFF REQUEST
#1 RANK IN SCILS LIBRARY CONSORTIA
FOR TOTAL ITEMS LOANED
“Reaching out, staying
connected, and building
partnerships with faculty is just as
important as being informed of new
materials and products. The
fiscally responsible selection and
purchase of helpful, pertinent
materials to supplement learning is
based in those relationships.”
Nicole Romyak, Conway
What would our library be like without
technical services to organize materials? Technical services staff members acquire
resources and prepare those items for use. Staff members organize the items for the
library collection by deciding where each
individual items belongs in the collection and
then preparing a record of each item to add
to the online catalog and automated system. PAGE 5
The library continues to provide a balanced
collection in a variety of formats, both virtual
and physical and aligned with research,
curriculum, and user needs. We continue to
encourage all patrons to use the Request
Materials button on the library homepage to
assist us in building our collection. Each campus library also maintains the
highest standards of selection and deselection. This has resulted in the highest
number of items loaned out to other
academic libraries in the SCILS Consortia
via PASCAL Delivers. The AVP of Library
and Learning Support Services serves on
PASCAL’s Common Core Collection
Committee. This committee is committed to
identifying unique print titles at each college
and developing a delivery method to
increase the number of resources available
to students at no additional charge. "
www.hgtc.edu/library
INVESTOR
HORRY
GEORGETOWN
NEWSLETTERTECHNICAL
ISSUE N°3
COLLEGE LIBRARY
ACADEMIC YEAR
FALL
2014-15
2008
FACILITIES & STAFF
TRAINING BY THE
NUMBERS:
62,840 LOG-INS TO A LIBRARY COMPUTER
742 MOBILE TECHNOLOGY DEVICES
LOANED
6 LOCKERS ADDED TO CONWAY LIBRARY
5 ELECTRICAL POLES ADDED TO GS
The library is a central and integral part of
academic life. The primary function of the
academic library is to assist patrons in
meeting their academic commitments. Well-maintained library facilities encourage
patrons to utilize the library for their
information and recreational needs. Wood
flooring replaced portions of carpeting in
both the Conway and Grand Strand libraries.
We continue to optimize technology and
facilities to foster collaboration and research
in an up-to-date and well maintained
environment. This year we were able to add
a touch screen book scanner to Conway with
assistance from Student Services.
We would like to take this opportunity to
thank our administration for their support and
our maintenance and custodial staff for
maintaining the excellent condition of our
facilities throughout the years and while
making minor upgrades to aging carpeting
and furniture. PAGE 6
HGTC Library supports a staff that is diverse
and enriched through professional
development and training in today’s
dynamic, academic environment. Members
of the department attended 33 training
webinars and the following conferences:
LIBRIS, SCLA, ASCUE, Library of Congress
Subject Heading Bootcamp at USC,
Information Literacy Conference, and the
PASCAL eBook training in Charleston. As the library staff looks toward the future,
the role of the library is also to preserve the
past. We maintain many archival items and
we realize the importance of preserving
these. We hope to enroll two of our staff in
digital preservation courses and we are
working towards building the South Carolina
collection at the Conway Library.
Thank you for taking the time to read about
your library. We look forward to serving you
now and in the future.
www.hgtc.edu/library