Keith
KeithA.
A.Bishop
Bishop
Objective: To continue my career in an environment where my technical and managerial skills can be
Objective: To continue my career in an environment where my technical and managerial skills can be
used to their fullest potential.
used to their fullest potential.
Skills
Skills
Hardware: Compaq,
Hardware: Compaq,
Dell, HP, and custom
Dell, HP, and custom
servers. SCSI & Raid
servers. SCSI & Raid
Controllers. Network
Controllers. Network
Switches, Routers, &
Switches, Routers, &
Wireless Networking.
Wireless Networking.
PC and Workstation
PC and Workstation
Hardware.
Hardware.
Software: Windows
Software: Windows
XP Home/Pro, 2000
XP Home/Pro, 2000
Professional/Server,
Professional/Server,
NT Workstation/
NT Workstation/
Server, 95, 98, & ME.
Server, 95, 98, & ME.
Microsoft, Lotus &
Microsoft, Lotus &
other office suites,
other office suites,
Adobe Photoshop,
Adobe Photoshop,
HTML, XSL,
HTML, XSL,
JavaScript, and TCP/IP
JavaScript, and TCP/IP
Applications.
Applications.
Personal: Strong
Personal: Strong
Troubleshooting,
Troubleshooting,
Management,
Management,
Leadership and
Leadership and
Instructional Abilities.
Instructional Abilities.
Self Motivated
Self Motivated
Education
Education
Mansfield University
Mansfield
University
Of Pa - May
1997
Of Pa - May 1997
BA - Liberal Studies
BA - Liberal Studies
Minor - Computer
Minor - Computer
Science
Science
Internship
Internship
MU Graduate Studies
MU Graduate Studies
Department –
Department –
Graduate Dept.
Graduate Dept.
Website Design and
Website Design and
Creation
Creation
Contact
P.O. Box 645
Mansfield, Pa. 16933
kbishop.geo@yahoo.com
H: (570) 659-5384
M: (908) 625-8978
Experience
Experience
November 2003 – Present: BC Technologies
November 2003 – Present: BC Technologies
PC Repair Technician / Customer Support Technician
PC Repair Technician / Customer Support Technician
¾Build new workstations and servers
¾Build new workstations and servers
¾Evaluate, repair and upgrade PC's for customers
¾Evaluate, repair and upgrade PC's for customers
¾Install and upgrade software and operating systems
¾Install and upgrade software and operating systems
¾Setup and troubleshoot Windows and TCP/IP networks
¾Setup and troubleshoot Windows and TCP/IP networks
Mansfield, Pa
Mansfield, Pa
November 2001 – November 2003
Warren, NJ
November 2001 – November 2003
Warren, NJ
Network Consultant / PC Technician
Network Consultant / PC Technician
¾Network Design, Setup, & Configuration in Business & Home Environments
¾Network Design, Setup, & Configuration in Business & Home Environments
¾Desktop, Laptop, and Printer Systems Repair & Maintenance
¾Desktop, Laptop, and Printer Systems Repair & Maintenance
¾Dentrix Dental Office Software, Server and Client Installation & Configuration
¾Dentrix Dental Office Software, Server and Client Installation & Configuration
¾PC Hardware, Peripherals, and Software Recommendation & upgrades
¾PC Hardware, Peripherals, and Software Recommendation & upgrades
¾User Training and Instructional Documentation Creation for Software & Hardware
¾User Training and Instructional Documentation Creation for Software & Hardware
October 1999 – November 2001: Qtopics, Inc.
S. Plainfield, NJ
October 1999 – November 2001: Qtopics, Inc.
S. Plainfield, NJ
U.I. Development Manager/Customer Service Manager
U.I. Development Manager/Customer Service Manager
¾Took Over Client and Customer Care as Manager of Customer Service
¾Took Over Client and Customer Care as Manager of Customer Service
¾Client and Sales Team Training on Software and Website Software Use
¾Client and Sales Team Training on Software and Website Software Use
¾Online Testing/Grading System Design and Prototype Development
¾Online Testing/Grading System Design and Prototype Development
¾User Interface Developer Hiring and Management
¾User Interface Developer Hiring and Management
¾Website Release Planning and Management
¾Website Release Planning and Management
¾Documentation of Functional Specifications, Admin & User Guides for website
¾Documentation of Functional Specifications, Admin & User Guides for website
¾Graphic Design and Implementation of HTML, JavaScript, and XSL Documents
¾Graphic Design and Implementation of HTML, JavaScript, and XSL Documents
¾Server/Workstation Hardware Installation, Configuration, & Troubleshooting
¾Server/Workstation Hardware Installation, Configuration, & Troubleshooting
May 1999 – October 1999: All-Tech Investment Group
Montvale, NJ
May 1999 – October 1999: All-Tech Investment Group
Montvale, NJ
Systems Engineer / Webmaster
Systems Engineer / Webmaster
¾WAN Management & Extensive Troubleshooting with Sprint, WorldCom, and Local
¾WAN Management & Extensive Troubleshooting with Sprint, WorldCom, and Local
Telco
Telco
¾Troubleshooting Frame Relay, Lease Lines and ISDN Backup Issues
¾Troubleshooting Frame Relay, Lease Lines and ISDN Backup Issues
¾Cisco Router & Switch Configuration & Management
¾Cisco Router & Switch Configuration & Management
¾Web Site Development & Management for Secure Internal and External Use
¾Web Site Development & Management for Secure Internal and External Use
¾Network Management Software Setup and Evaluation for WAN Management
¾Network Management Software Setup and Evaluation for WAN Management
¾Tier II & III Support for Remote Access Users and Branch Offices
¾Tier II & III Support for Remote Access Users and Branch Offices
March 1998 – May 1999: Computing Ability
Parsippany, NJ
March 1998 – May 1999: Computing Ability
Parsippany, NJ
Systems Engineer / Webmaster
Systems Engineer / Webmaster
¾Setup and Configuration of Bloomfield College Network Infrastructure
¾Setup and Configuration of Bloomfield College Network Infrastructure
¾Managed Dial Virtual Private Network (DVPN) for Major Clients of AT&T
¾Managed Dial Virtual Private Network (DVPN) for Major Clients of AT&T
¾Developed Web Based Migration Solution from DVPN to VPNS
¾Developed Web Based Migration Solution from DVPN to VPNS
¾Cisco Router, Switch & Checkpoint Firewall Setup, Configuration & Management
¾Cisco Router, Switch & Checkpoint Firewall Setup, Configuration & Management
¾Server, Workstation, & Network Printer Hardware Setup & Configuration
¾Server, Workstation, & Network Printer Hardware Setup & Configuration
¾WAN Circuit Management & Troubleshooting with Sprint, AT&T, and Telco.
¾WAN Circuit Management & Troubleshooting with Sprint, AT&T, and Telco.
References
References
Available upon Request
Available upon Request