JOB DESCRIPTION
HealthFitness has an excellent opportunity for an experienced Program Manager at our new
client site located near Appleton, WI. This corporate fitness program serves over 4,000
employees with comprehensive programming including group exercise, personal training,
massage therapy and wellness campaigns. The 30,000 sq. ft. facility is open to employees,
spouses, retirees and their spouses. The facility includes a staffed reception area, 25-meter pool,
whirlpool, indoor track, outdoor trail, locker rooms with showers and sauna, weight room, cardio
room, selctrorized weight area, and lounge areas. This position will provide the right candidate
with the opportunity to use their skills and experience in virtually all areas of corporate health,
fitness, and wellness and is perfect for a hands-on manager seeking a motivating and diverse
environment.
SUMMARY
The Program Manager position manages and directs all operational aspects of a large, single
client program in accordance with HealthFitness protocols, ensuring the highest possible level of
participation, results achievement and customer satisfaction in the delivery of programs and
services to meet client, member and participant objectives.
Primary Duties & Responsibilities:
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Manages all program activities in accordance with HealthFitness operational, quality,
safety and service standards.
Develops and implements the yearly strategic business plan to identify contract
deliverables, program/ service offerings and initiatives, targeted outcomes and marketing
strategy to meet client objectives.
Manages the development of outcomes focused programs to meet client objectives;
interfaces with client company management and peripheral departments as appropriate to
assess client needs and identify HealthFitness programming solutions.
Directs the implementation of individual and group fitness programs, health education
activities, motivational programs and special events; coordinates marketing and
communications to maximize program engagement, bringing in HealthFitness Corporate
support as appropriate.
Tracks participant and program data for measurement of individual and program goal
achievement, outcomes and results; creates outcomes focused management reports based
on the identified business plan goals and objectives.
Carries out supervisory responsibilities in accordance with HealthFitness policies,
procedures and applicable laws including recruiting, orienting, training, evaluating,
developing and planning the succession of associates. Plans, assigns and directs work
assignments to ensure staff remain challenged and productivity is maximized; provides
training and development opportunities to promote and encourage career growth.
Ensures all staff is properly trained and hold appropriate certifications necessary for safe
and effective program delivery; provides continuous feedback and coaching to all
program staff to ensure quality of all programs and services being delivered. Conducts
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formal performance appraisals on an annual basis and initiates formal corrective action
process when warranted.
Conducts informal safety checks on a daily basis and performs routine safety audits on a
weekly, monthly and quarterly basis in accordance with HFC guidelines. Ensures staff
receives proper training in company-wide and site-specific safety and accident prevention
programs and procedures, emergency preparedness, and incident reporting and corrective
action procedures.
Prepares and manages operating budget. Ensures expenditures are made in accordance
with applicable policies and procedures.
Submits employment forms, payroll records and billing worksheets accurately and
according to contract provisions and HealthFitness policies.
Performs staff responsibilities as appropriate including floor supervision, fitness testing,
exercise prescription, new member facility and equipment orientations, personal training
and group exercise class instruction.
Verifies equipment is well maintained and operating properly; ensures locker rooms are
clean and stocked, and coordinates prompt resolution to facility related issues.
Other duties as assigned.
Education, Experience and Certifications:
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Bachelor's Degree in Exercise Science, Health Promotion, Kinesiology or related
discipline.
Five or more years related industry experience including 2 years of program management
and staff supervisory experience, or equivalent combination of education and experience.
Current First Aid, CPR and AED certifications required.
Personal Training requires industry certification (ACE, ACSM, AFAA, NSCA, NASM).
Other Knowledge, Skills & Abilities:
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Strong leadership, team management, interpersonal and customer service skills including
the ability to motivate others.
Ability to effectively organize and prioritize work demands.
Computer proficiency in Microsoft Office programs including at minimum Word, Excel
and Outlook.
Ability to work effectively with all levels of individuals both within HealthFitness and
the client organization.
Proficiency in fitness assessment and exercise prescription if applicable.
Recruiting Hotline: 800-636-3304, or submit your resume at http://hfit.com/careers.asp and
click on Job Opportunities.