5/9/2016
Overview
Making sense of conflict
Conflict in caregiving
Conflict management methods
Managing Conflict
Exploring strategies
DR NEIL THOMPSON
Making sense of conflict
Making sense of conflict
FOUR LEVELS OF CONFLICT
IMPLICATIONS OF THE FOUR LEVELS
Everyday interactions
Some degree of conflict is inevitable (and can have benefits at times)
Raised tensions
We already have conflict management skills (but these can be built upon)
Aggression
There are steps we can take to prevent the conflict from escalating (individually and collectively)
Violence
Conflict in caregiving
Conflict in caregiving
Between caregiver and person cared for
THE EFFECTS OF CONFLICT
Between caregivers at an individual level
Unnecessary ill feeling (doing more harm than good)
Between types of caregivers (informal and professional)
Distraction from the primary task
Between groups of caregivers (across professional
Falling between stools and/or duplication
disciplines or organizational boundaries)
Waste of scarce resources
Work‐life balance issues
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5/9/2016
Conflict management methods
Exploring strategies
Listening
How can we minimize the negative effects of conflict in caregiving?
Face management
Shared perspectives
A ‘day in court’
Mediation
Dr Neil Thompson
Independent writer, educator and adviser
www.neilthompson.info
Course director for the Avenue Professional Development
Programme, an innovative online learning community for the
people professions: www.apdp.org.uk.
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