16, Al-wesayeh St. Amman,
Jordan
(962)(77)(801698)
abuziyad@yahoo.com
Ahmad Abu-Ziyad
Personal Info
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Marital status : Married
Nationality: Jordanian
Date of Birth: 05thof November 1976
Place of Birth: Amman, Jordan
Objective
I am targeting a strategic position in Sales and Marketing especially in
relation to distribution network and business development.
To utilize the high standard experience I gained from working with a
France Telecom affiliate (MobileCom) to the benefit of your
establishment. Extend my experience and advance my knowledge in
addition to achieving my high life targets.
Experience
Dec 2003– Present
MobileCom
Amman, Jordan
Sales Operations Manager
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Evaluate, Enhance and carry action plans for Business development
ideas / projects
Follow up with all Sales Departments on projects and new
strategies implementation
Finding new ways of doing business more efficient , less costly,
more productive
Manages all the sales operations to support newly established
strategies
Optimize Strategic Sales Operation actions and handle internal
coordination
Overall Quality assurance responsibility of all Sales Operations,
including processes drafting.
Recommend new Strategies , Operations , Action plans and follow
up with team on implementation
Manages Information flow internally and to the Market (Distribution
Channels)
Manages Sales team training requirements
Follow up as project manger of the JT-MobileCom synergy project
which includes interactions and follow up on distribution channels
common strategies, Centers common strategies and other sales
related issues.
July 2001– Nov 2003
MobileCom
Amman, Jordan
Sales Help Desk Manager
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Improved the Help desk scope of work and integrated many new
tasks to improve the efficiency of the Help Desk
 Down sized the Help Desk team members from 6 to 3 in the same
time the distribution network size doubled.
 Designed / performed all requested daily, weekly and monthly
reports.
 Started and designed the telesales concept for the business.
June 2000 –June 2001 MobileCom
Amman, Jordan
Help Desk Representative
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Handling retail distribution network through the phone.
Follow up internally and externally to solve Point Of Sales problems
On the phone training for POS.
Handle / process / follow up POS branding issue including all BTL
merchandising items and signage [light box]
 Organize / perform POS promotions; Sales incentive promotions.
 Organize / perform POS satisfactory surveys.
 Handling after sales cases.
Education
1994–2000
Jordan University
 Bs.C, Electrical Engineering
Amman, Jordan
Language
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Arabic, Native Language
Excellent English Read, written, spoken and listening
Basic French
Qualifications
 Sales Oriented, several internal training at MobileCom
 Customer Oriented, several internal trainings at MobileCom
 Project Management Skills, Several training at MobileCom.
 Excellent Presentation Skills.
 Broad knowledge of computer operating systems: Windows 95,98, NT,
2000, Unix.
 Excellent knowledge of Ms Office (Word, Excel, Power Point).
 Broad Knowledge in computer hardware maintenance and peripherals
installation (Handling Printers and others).
 Broad Knowledge of GSM network Structure.
 Electrical Works Designing, training by JEA (May 2000).
 Telephony & Customer Care, British Council (July 2000).
 Negotiations Skills, (December 2000). (MobileCom)
 Creative Approach to Quality in Sales Processes, (December 2001).
 Outlook XP and Windows 2000, Executrain Jordan (December 2001).
 Team Work, training by “Impact UK” (January 2002).
 Excel 2000, a training by Compubase Jordan (July 2002).
 Business Reporting, training by Amideast (September 2002).
 ILO Business Game Module2 by ILO Master Trainer (October 2002).
This game is designed by International Labor Organization to enhance
selling, negotiation and business operation skills under the program
“Start, Expand & Enhance your business”.
 Advanced Excel, training by Executrain (October 2002).
 ILO Business Game Module 3; The objectives of the training are :
Reaching your customers through effective marketing; Project planning;
Negotiations Skills and Credibility; Sales Quality.(June 2003)
 MS Project 2000, a Training by Compubase Jordan (December 2003)
 TQM, 5 days workshop on total quality management by NSIP (January
2004)
 EPM, Enterprise Project Management training, MobileCom, (May 2004)
Professional Membership
Member of Jordan Engineers Association since march 2000, Membership
No. 11005/4.
Interests
Learning, Formula
Telecommunication
1,
Computer
Technology,
Programming
and
Special Appreciation
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Certificate of Appreciation for my efforts with MobileCom in launch event
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Certificate of Appreciation for my efforts with MobileCom on their 2nd
Anniversary.