MOTIVE POWER
GNB Industrial Power –
The Industry Leader.
®
GNB Industrial Power, a division of Exide Technologies, is a
global leader in motive power battery and charger systems for
electric lift trucks and other material handling equipment. With
a strong manufacturing base in both North America and
Europe and a truly global reach (operations in more than 80
countries) in sales and service, GNB Industrial Power is best
positioned to satisfy your power needs locally as well as all
over the world.
Based on over 100 years of technological innovation, the
Motive Power group leads the industry with the most
recognized global brands, such as GNB® FLOODED
CLASSIC®, TUBULAR-HP®, ELEMENT®, LIBERATOR®, GNB®
FUSION™, ELEMENT® GEL, and SONNENSCHEIN®. They
have come to symbolize quality, reliability, performance and
excellence in all the markets served.
GNB Industrial Power takes pride in its commitment to a
better environment. Its Total Battery Management program,
an integrated approach to manufacturing, distributing and
recycling of lead acid batteries, has been developed to help
ensure a safe and responsible life cycle for all of its products.
GNB Industrial Power
USA – Tel: 877.462.4636
Canada – Tel: 800.268.2698
www.exide.com
A Division of Exide Technologies
One Source–
Complete Solution Across North America
GB4036 2010-12
One Source –
Complete Solution Across North America.
7
North American
Service Network
Parts Center
•
•
•
•
•
•
•
•
With over 300,000 parts in stock, The GNB Industrial Power Parts Center has what you need,
when you need it and ready to ship.
•
24/7 information availability.
Factory-trained service technician’s truck inventory. This ensures that the service technician will
have the parts on hand to do the job.
The GNB Parts Center offers a 24-hour web-based ordering system for all of its service
representatives.
98% of parts orders shipped same day.*
New parts added continuously for all makes and models of batteries and chargers.
•
•
Dedicated parts support personnel:
o Parts sourcing
o Troubleshooting
o Cross referencing
•
The GNB Parts Center offers a full line of safety
equipment for your battery room to comply with OSHA
requirements.
•
Recycling
•
•
•
•
•
As a global leader in lead-acid battery technology, GNB is also committed to being a leader in
lead-acid battery recycling. Recycling is the responsible way to dispose of your spent batteries.
Our EPA-compliant smelters will ensure that the batteries are
disposed of in an environmentally safe manner.
•
GNB can provide a recycling certificate for your records.
GNB will recycle all types and brands of lead-acid batteries.
GNB provides a convenient, toll-free number (888.438.5865)
for scheduling your battery pickup. You may also schedule a
pick up via email at: gnbrecycle@exide.com.
New Battery
Spent Battery
Crushed Battery
Plastic Chips
Lead Ingots
Sodium
Sulfate
Crystals
(Sold to Other Industries)
6
*if orders are placed by 3 pm CST
•
GNB® Industrial Power provides a toll-free number: 866-GNB-BATT (866-462-2288) for
centralized contact with service, sales and technical support specialists. Local service
facilities let you work with people you know and trust... E-Force certified technicians
who are familiar with your specific fleet and equipment requirements.
Ability to troubleshoot problems over the phone. Our experienced support team can
troubleshoot over the phone first to confirm if there is a battery / charger problem before
dispatching a service technician. This helps eliminate unnecessary service calls and
related costs where the batteries and chargers are not the problem.
GNB service coverage consists of major facilities and North America-based, factorytrained field technicians. It’s the industry’s most comprehensive network of motive power
service professionals.
GNB’s proactive, customer focused approach to service helps ensure maximum up time
for your motive power equipment. Our commitment is to keep your equipment running by
supplying and servicing the battery power. In addition, our network helps you participate
in GNB exclusive “Total Battery Management Program”.
Our Commitment*:
o GNB has over 350 factory-trained E-Force service technicians ready to work for you
o Typical response time is 24 hours or less
o 24/7 operation
o Average industry experience of our service techs is 12.5 years
o All service work will be performed in a timely and professional manner with
a proactive approach
The E-Force service team employs rigorous
internal quality standards including "First-callfix" and no rescheduling of service calls.
The E-Force service network covers all of North
America. The network is composed of 59 sales
and service locations, including 15 factory
branches located in major metropolitan areas.
Centralized Call Handling, Dispatching, and
Scheduling
o One-call, one point of contact for all of your locations
o Single toll-free access number:
1-866-GNB-BATT (866-462-2288)
o The Call Center schedules inspections, dispatches the service provider, and
generates the invoice
3
Certified Service
Professionals
•
•
•
•
•
The cornerstone of the E-Force service network is the knowledge and experience of
its service technicians. It is your assurance that you will have the power you need, when you
need it.
Periodic Maintenance
Programs
•
The E-Force service technician training program focuses on 5 key skill areas:
o Safety
o Valve regulated batteries
o Flooded batteries
o Chargers
o Electrical circuit concepts
Classes cover the theory and practical aspects of safety, power,
battery design and sizing, periodic maintenance, and all aspects of
customer service. Our exclusive Technician Certification Program
elevates technicians to specific designations based on experience
and training levels achieved:
o Field Technician
o Senior Field Technician
o Master Technician
Competency tests conducted on a regular basis assures that our
technicians are regularly trained and operate at a high level of quality
and proficiency.
•
•
•
•
These technical service professionals, backed by the resources of
their local office, will be available to respond to your service requests,
perform periodic maintenance and survey your operation.
Periodic maintenance programs can be tailored to the specific needs of each of your locations.
A member of the E-Force team will inspect the contracted equipment on each visit. They will
also provide a quote for necessary repairs per the inspection report and as noted on
the customer’s problem report.
From cable and connector inspections to electrolyte level and specific gravity adjustments, our
factory-trained technicians can perform all of the periodic maintenance items necessary to
maintain warranted performance levels.
Programs can include battery maintenance, battery watering, and charger maintenance.
Value-added Customer
Programs
•
•
4
Why is battery service and periodic maintenance important?
o Extend the useful life of your equipment
o Minimize battery lifecycle operating costs and increase
vehicle productivity
o Maintain the integrity of your fleet
o Prevent damage to lift trucks and pallet jacks
o Lower repair costs
o Reduce down time
o Enhance worker safety
o Help in capital and expense budgeting by forecasting battery and charger needs
Custom training sessions are available to suit customer needs:
o Safety Training
◊ Cranes and Hoists
◊ Electrical Safety
◊ Machinery and Machine Guarding
◊ Lock out / Tag out
◊ Spill Prevention and Response
o Basic Battery Training
◊ Introduction to Batteries (What is a battery?)
◊ Battery Testing
◊ Battery Maintenance:
◊ Battery Life: Effects of Charging and Temperature
◊ Charger/Battery Interaction
Battery Monitoring and Trend Analysis
o If contracted, the E-Force team will provide operational and efficiency reports on
batteries by incorporating battery data recorders. Post data collection analysis and
review with the customer is also included.
5
Certified Service
Professionals
•
•
•
•
•
The cornerstone of the E-Force service network is the knowledge and experience of
its service technicians. It is your assurance that you will have the power you need, when you
need it.
Periodic Maintenance
Programs
•
The E-Force service technician training program focuses on 5 key skill areas:
o Safety
o Valve regulated batteries
o Flooded batteries
o Chargers
o Electrical circuit concepts
Classes cover the theory and practical aspects of safety, power,
battery design and sizing, periodic maintenance, and all aspects of
customer service. Our exclusive Technician Certification Program
elevates technicians to specific designations based on experience
and training levels achieved:
o Field Technician
o Senior Field Technician
o Master Technician
Competency tests conducted on a regular basis assures that our
technicians are regularly trained and operate at a high level of quality
and proficiency.
•
•
•
•
These technical service professionals, backed by the resources of
their local office, will be available to respond to your service requests,
perform periodic maintenance and survey your operation.
Periodic maintenance programs can be tailored to the specific needs of each of your locations.
A member of the E-Force team will inspect the contracted equipment on each visit. They will
also provide a quote for necessary repairs per the inspection report and as noted on
the customer’s problem report.
From cable and connector inspections to electrolyte level and specific gravity adjustments, our
factory-trained technicians can perform all of the periodic maintenance items necessary to
maintain warranted performance levels.
Programs can include battery maintenance, battery watering, and charger maintenance.
Value-added Customer
Programs
•
•
4
Why is battery service and periodic maintenance important?
o Extend the useful life of your equipment
o Minimize battery lifecycle operating costs and increase
vehicle productivity
o Maintain the integrity of your fleet
o Prevent damage to lift trucks and pallet jacks
o Lower repair costs
o Reduce down time
o Enhance worker safety
o Help in capital and expense budgeting by forecasting battery and charger needs
Custom training sessions are available to suit customer needs:
o Safety Training
◊ Cranes and Hoists
◊ Electrical Safety
◊ Machinery and Machine Guarding
◊ Lock out / Tag out
◊ Spill Prevention and Response
o Basic Battery Training
◊ Introduction to Batteries (What is a battery?)
◊ Battery Testing
◊ Battery Maintenance:
◊ Battery Life: Effects of Charging and Temperature
◊ Charger/Battery Interaction
Battery Monitoring and Trend Analysis
o If contracted, the E-Force team will provide operational and efficiency reports on
batteries by incorporating battery data recorders. Post data collection analysis and
review with the customer is also included.
5
North American
Service Network
Parts Center
•
•
•
•
•
•
•
•
With over 300,000 parts in stock, The GNB Industrial Power Parts Center has what you need,
when you need it and ready to ship.
•
24/7 information availability.
Factory-trained service technician’s truck inventory. This ensures that the service technician will
have the parts on hand to do the job.
The GNB Parts Center offers a 24-hour web-based ordering system for all of its service
representatives.
98% of parts orders shipped same day.*
New parts added continuously for all makes and models of batteries and chargers.
•
•
Dedicated parts support personnel:
o Parts sourcing
o Troubleshooting
o Cross referencing
•
The GNB Parts Center offers a full line of safety
equipment for your battery room to comply with OSHA
requirements.
•
Recycling
•
•
•
•
•
As a global leader in lead-acid battery technology, GNB is also committed to being a leader in
lead-acid battery recycling. Recycling is the responsible way to dispose of your spent batteries.
Our EPA-compliant smelters will ensure that the batteries are
disposed of in an environmentally safe manner.
•
GNB can provide a recycling certificate for your records.
GNB will recycle all types and brands of lead-acid batteries.
GNB provides a convenient, toll-free number (888.438.5865)
for scheduling your battery pickup. You may also schedule a
pick up via email at: gnbrecycle@exide.com.
New Battery
Spent Battery
Crushed Battery
Plastic Chips
Lead Ingots
Sodium
Sulfate
Crystals
(Sold to Other Industries)
6
*if orders are placed by 3 pm CST
•
GNB® Industrial Power provides a toll-free number: 866-GNB-BATT (866-462-2288) for
centralized contact with service, sales and technical support specialists. Local service
facilities let you work with people you know and trust... E-Force certified technicians
who are familiar with your specific fleet and equipment requirements.
Ability to troubleshoot problems over the phone. Our experienced support team can
troubleshoot over the phone first to confirm if there is a battery / charger problem before
dispatching a service technician. This helps eliminate unnecessary service calls and
related costs where the batteries and chargers are not the problem.
GNB service coverage consists of major facilities and North America-based, factorytrained field technicians. It’s the industry’s most comprehensive network of motive power
service professionals.
GNB’s proactive, customer focused approach to service helps ensure maximum up time
for your motive power equipment. Our commitment is to keep your equipment running by
supplying and servicing the battery power. In addition, our network helps you participate
in GNB exclusive “Total Battery Management Program”.
Our Commitment*:
o GNB has over 350 factory-trained E-Force service technicians ready to work for you
o Typical response time is 24 hours or less
o 24/7 operation
o Average industry experience of our service techs is 12.5 years
o All service work will be performed in a timely and professional manner with
a proactive approach
The E-Force service team employs rigorous
internal quality standards including "First-callfix" and no rescheduling of service calls.
The E-Force service network covers all of North
America. The network is composed of 59 sales
and service locations, including 15 factory
branches located in major metropolitan areas.
Centralized Call Handling, Dispatching, and
Scheduling
o One-call, one point of contact for all of your locations
o Single toll-free access number:
1-866-GNB-BATT (866-462-2288)
o The Call Center schedules inspections, dispatches the service provider, and
generates the invoice
3
Overview –
Your complete services provider
•
•
•
•
2
GNB® Industrial Power exists to serve you in every facet of your battery power needs. In
addition to our broad product offering, we supply the service and support that you deserve
to keep your enterprise moving. GNB is the industry’s most comprehensive single source
for professional services and product expertise. It’s your complete motive power products
solution throughout North America.
GNB provides an integrated team of professionals. From sales to service, the E-Force
team members average several years of industry experience. From point of sale to
ongoing periodic maintenance, we’ve got you covered. GNB provides the industry’s most
extensive experience, professional capability, and complete menu of services.
GNB is a global leader in motive power products and services, supporting customers of all
sizes, covering virtually all industries that move product. Worldwide sales and service
capabilities complement the most expansive applications of battery power throughout
industry, government, and military sectors.
Customer Benefits:
o Service all brands of batteries and chargers
o Large network of certified service professionals to meet customer needs
o Competitive prices
o Flexible maintenance programs to fit customer objectives and budgets
o Convenient call center operation
o Highly trained, courteous service professionals
o Central point of contact
MOTIVE POWER
GNB Industrial Power –
The Industry Leader.
®
GNB Industrial Power, a division of Exide Technologies, is a
global leader in motive power battery and charger systems for
electric lift trucks and other material handling equipment. With
a strong manufacturing base in both North America and
Europe and a truly global reach (operations in more than 80
countries) in sales and service, GNB Industrial Power is best
positioned to satisfy your power needs locally as well as all
over the world.
Based on over 100 years of technological innovation, the
Motive Power group leads the industry with the most
recognized global brands, such as GNB® FLOODED
CLASSIC®, TUBULAR-HP®, ELEMENT®, LIBERATOR®, GNB®
FUSION™, ELEMENT® GEL, and SONNENSCHEIN®. They
have come to symbolize quality, reliability, performance and
excellence in all the markets served.
GNB Industrial Power takes pride in its commitment to a
better environment. Its Total Battery Management program,
an integrated approach to manufacturing, distributing and
recycling of lead acid batteries, has been developed to help
ensure a safe and responsible life cycle for all of its products.
GNB Industrial Power
USA – Tel: 877.462.4636
Canada – Tel: 800.268.2698
www.exide.com
A Division of Exide Technologies
One Source–
Complete Solution Across North America
GB4036 2010-12
One Source –
Complete Solution Across North America.
7