POSITION ANNOUNCEMENT NO.
16-26AS125
JOB OPENING ID: 11525
Position: Technical Support – 2 positions
Department: Information Technology
Hayes Hill Title: IS Specialist (S45DN)
Position Description: This position will assist the Client Services and Technical Support (CSTS) division
of Information Technology in the delivery of exceptional customer service and technical support. The
position requires frequent interaction with students, faculty and staff and will be responsible for accurately
recording, identifying, escalating, and/or resolving technical issues and requests. This position is also
responsible for providing leadership to CSTS day-to-day operations, including but not limited to, staff and
resource scheduling, development and management of technical documentation, coordination and delivery
of various technology training and orientation services. The ideal candidate will possess strong analytical
and troubleshooting skills in a wide variety of software & hardware technologies and have a desire to work
in a customer service oriented environment.
Department/University Description: The Information Technology department is housed within the
Division of Academic Affairs. The University of Wisconsin-Stevens Point, part of the University of
Wisconsin System, is a leading four-year comprehensive institution located in scenic Central Wisconsin.
Approximately 9,300 students are enrolled with a student faculty ratio of 20:1 in the classroom. While
primarily serving undergraduates through a variety of baccalaureate programs, UW-Stevens Point also
offers several master's level graduate programs and an applied doctoral degree (Au.D.) in audiology. The
406-acre campus features state-of-the-art facilities and the Schmeeckle Nature Reserve. The university has
a strong focus on sustainability initiatives and has been named one of the nation’s green universities by The
Princeton Review. The university is committed to creating a safe, inclusive learning community for all
faculty and staff from a variety of backgrounds. Visit www.uwsp.edu for more information about
UW-Stevens Point.
Qualifications:
Required:
- Associates or Bachelor’s degree in a related technology field, or equivalent relevant education combined
with demonstrated, progressive experience in a support environment.
- Two or more years or of related work experience.
- Demonstrated experience providing technical hardware and software support in a Windows and/or Mac
environment.
- Experience with the Windows Office Suite
- Demonstrated experience providing support and problem solving for a variety of technical issues.
Preferred:
- Ability to diagnose complex hardware and software problems in both Windows and MAC environments.
- Ability to translate complex technical information into usable, easy-to-follow instructions either in written
or oral forms.
- Ability to prioritize and handle issues of urgent nature in a timely manner.
- Experience working in a higher education environment.
- General knowledge of Information Technology Infrastructure Library (ITIL) concepts.
- Experience utilizing Information Technology Service Management software, such as BMC Footprints.
- Demonstrated time management skills and ability to meet deadlines.
- Demonstrated ability to work independently and collaboratively with a team.
- Proven track record of excellent interpersonal skills.
- Demonstrated ability working with diverse populations and technical skillsets.
Appointment Date: March 14, 2016 or shortly thereafter
Terms of Employment: This is a 12-month, full-time academic staff appointment. The minimum of the
annual salary range is $41,750. Two positions are being recruited through this vacancy; core hours for one
of the two open positions are 10:00am – 7:00pm.
Deadline: Continuous recruitment with first review of completed applications starting March 14, 2016. To
assure consideration, completed applications need to be received by end of day, 11:59 pm, March 13, 2016.
Applications received on or after March 14, 2016 may be considered.
To Apply: Before you get started with the online application process, we recommend you preview the
frequently asked question (FAQs): Apply Online FAQs (PDF format)
Step 1: Please select the applicable link below:
External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)
Step 2: Under "Basic Job Search" choose:
 "Advanced Search"
 Job Opening ID: “11525”
 Find Jobs Posted Within: "Anytime"
 "Search"
 Select "Posting Title"
 Click "Apply Now"
o You must login before you can apply. Input your "User Name" and "Password" and select
"Login"
o If you have not yet registered, click "Register Now" to begin the registration process
Step 3: Submit application materials:
Please be sure to complete all required fields and include all required documents before submitting
your application. By clicking on “SAVE,” you can save an incomplete application and return to it
later. Once you click on “SUBMIT”, you will not be able to edit or attach any application materials.
Files must be complete to be considered. Submission in PDF format is preferred for all attachments.
Please include the following documents:
- Cover letter addressing qualifications and experience
- Resume with reference names including contact information
Official transcripts will be required at time of hire
For final submission, you must select "SUBMIT." Selecting "Save" will not forward your
application materials to the search committee. Upon submitting your application material, a
confirmation e-mail will be sent.
For additional information regarding the position, please call or email:
Karlyn Jakusz
Chair, Search & Screen Committee
Email: kjakusz@uwsp.edu
Phone: 715-346-4716
If you have any questions regarding the application process, need special arrangements, or if you submitted
your application with missing materials, please call or email:
Anna Golackson
Email: hr@uwsp.edu
Phone: 715-346-4419
The University of Wisconsin-Stevens Point is an Affirmative Action/Equal Opportunity/Veterans/Disability Employer. Women, minorities,
veterans, and individuals with disabilities are encouraged to apply.
The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of
Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective
students, faculty, and staff. You may obtain the complete report at http://www.uwsp.edu/dos/Pages/Annual-Security-Report.aspx
The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of
the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
Employment will require a criminal background check.