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The University of North Carolina at Greensboro
The Bryan School of Business and Economics
Department of Information Systems and Supply Chain Management
ISM 280 - 01 Business Processes and Information Systems
SYLLABUS
Fall 2014
Dmytro Babik (d_babik@uncg.edu) Instructor :
Classroom: Bryan 212
Meeting date and time: Tuesday, Thursday, 9:30 – 10:45 AM
Office:
Office hours:
Bryan 484
Tuesday, Thursday, 10:50 – 11:30 AM and by appointment
CATALOG DESCRIPTION
The course involves a discussion and analysis of major business functions, organizational structures, activities and processes and how information technology can be used to improve processes and innovation and business performance. You will analyze business operations, learn about newer technologies and analyze how businesses apply information technology to remain competitive by improving processes. Prerequisite: ISM 110 and overall GPA of 2.0 or higher.
COURSE OBJECTIVES
Upon completion of this course, students should be able to:
1.
Identify the roles that information systems play in organizations and describe how organizations use information systems (IS) in implementing competitive strategies (Chapter 1, pages 4 – 9,
2.
Chapter 2, pages 32 – 55);
Describe and distinguish components of a firm’s value chain, application of IS and innovation
(Chapter 2, pages 43 – 46);
3.
4.
Explain and describe information technologies (IT) used by modern business organizations
(Chapter 3, pages 64 – 81; Chapter 4, pages 132, 135 – 137; Chapter 7, 213 – 217);
Explain and apply concepts related to managing people, processes and IS in organizations.
(Chapter 5, pages 136 – 130; Chapter 8, pages 226 – 248; Chapter 10, pages 292 – 310);
5.
6.
Explain concepts related to managing information resources and innovation in a business enterprise (Chapter 4, pages 99-113);
Discuss examples of different website information architectures and explain the importance of
7.
8.
9.
usability and accessibility related to information systems (Chapter 6, pages 170 – 177);
Explain how IT supports business decisions including web analytics, dashboards, portals and web 2.0 technologies (Chapter 7);
Explain legal and ethical issues related to use of information systems in business organizations
(Chapter 10);
Explain several Enterprise Systems including: Finance, Human Resources, Supply Chain,
Customer Relations and Enterprise Resource Management. (Chapters 5 and 7).

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REQUIRED TEXTBOOKS, MATERIALS AND INFORMATION SYSTEMS
Required Text
Wallace, P. (2015). Introduction to Information Systems . Pearson. 2nd Edition.
ISBN: 9780133753509
Required Software
MyMISlab (www.MyMISLab.com)
Simulations, quizzes and tests will be provided via MyMISLab. The course calendar is also in
MyMISLab.
You may purchase the text and software in several different ways:
1.
MyMISLab
2.
eText
3.
Value text print version
4.
Traditional bound text
Explore your options at the UNCG bookstore and/or at http://www.mypearsonstore.com/bookstore/introduction-to-information-systems-plus-2014-mymislab-
0133807487 .
The bottom line: you need access to MyMISLab and some version of the text (electronic or printed). iSpartan email
Most individual communications outside classroom will be done through email. I expect you to check your iSpartan email daily. I encourage you to email me immediately whenever you feel you need help.
Please check Email Etiquette section on the last page of this syllabus for appropriate conduct.
Blackboard Class Management System
You should be familiar with the Blackboard because it may be used for announcements. This syllabus is also posted on Blackboard.
Other information systems (At the discretion of the instructors)
Dropbox, YouTube, Skype etc, may be used in the course if they help achieve the course objectives.
You will be notified and provided instructions if you need them.
You should have a computer with a functioning internet connection, know your usernames and passwords and be able to connect to and remain connected to the UNCG network, especially during the tests. I expect you to bring your computers (laptops or tablets) to every class. Mac users will need to use remote desktop connect to MyMISLab. Instructions are posted on Blackboard.

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INSTRUCTIONAL METHODOLOGY AND ASSESSMENT
This class will be based on readings, simulations, in-class exercises and discussions, quizzes and tests.
Instruction is divided into 11 units (roughly corresponding to one chapter of the textbook and one week of classes). All materials will be distributed and all tests will be administered electronically. Feel free to keep notes in any format convenient to you.
In-class discussions
In-class time will be dedicated primarily to clarifying the course materials, discussing the key concepts, and reviewing and discussing simulations. Therefore, I expect you to come to each class fully prepared and having read the chapter assigned for that week and completed simulations and quizzes.
Quizzes
After reading each chapter, you have to complete a short quiz. You will have an unlimited number of attempts. The last score will count towards your grade. All attempts must be completed by the class time on Tuesday.
Simulations
Each chapter of the textbook comes with an online simulation. I expect you to run a simulation after having read the chapter. Budget about one hour to complete each simulation. When you complete the simulation, submit your results to me (see additional instructions in the Course Documents). You have an unlimited number of attempts and may submit your best result. Make sure to answer the questions and submit by the class time on Thursday.
Tests
There will be four multiple-choice tests administered via MyMISLab in class. You will be able to reference the textbook and your notes during the tests. No make-up examinations will be offered. If you must miss a test for an extraordinary reason, please notify me in advance to work out a solution.
PERFORMANCE EVALUATION / GRADING
Your grades will be based on the following allocation:
Requirements
Quizzes (11 quizzes, 20 points each)
Simulations (11 simulations, 20 points each)
Tests (four tests, 100 points each)
Class participation
Total
Your letter grade will be based on the following distribution:
Points
97-100%
93-97%
90-93%
Grade
A+
A
A–
Points
87-90%
83-87%
80-83%
Grade
B+
B
B–
Points
77-80%
73-77%
70-73%
Grade
C+
C
C–
Points toward grade
220
220
400
160
1000
Points
67-70%
63-67%
60-63%
< 60%
Grade
D+
D
D–
F

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STATEMENT OF STUDENTS’ RIGHTS AND RESPONSIBILITIES
This syllabus is a contract between you as a student and me as the instructor in this class. Your full understanding and acceptance of the following rights and responsibilities will lead to better learning. If you are in this class after week 1, I assume you have read, understood and “signed” this contract.
You have the right to expect from your instructor:
1.
A clear statement of course policies, expectations, assessment and grading practices;
2.
Opportunities to learn and grow professionally;
3.
Knowledgeable and timely assistance regarding class assignments and course content;
4.
A response to your email within 24 hours, including an arrangement to meet;
5.
Adherence to the University policies;
6.
Professional behavior, equitable treatment, ethical practices, and respect for human rights;
7.
Adequate opportunity to appeal any perceived violations of the above rights.
You have specific responsibilities to:
1.
Commit yourself to grow academically and professionally;
2.
Plan your study and work schedule appropriately to allow sufficient time to do quality work in the course (Review “Suggested Academic Workload Guidelines” for the Bryan School of
Business and Economics published in the UNCG Undergraduate Bulletin);
3.
Complete all assignments in a professional manner;
4.
Strictly adhere to the posted deadlines;
5.
Practice ethical behaviors and display respect to the rights of others;
6.
Timely contact your instructor and discuss circumstances that may prevent you from achieving acceptable performance;
7.
Understand and follow the school and course policies, including the Inclement Weather and the
UNCG Academic Integrity Policy (sa.uncg.edu/dean/academic-integrity). Report observed violations of the latter.
I encourage you to seek ways to learn about the subject matter of this course, apply the knowledge you gained for the benefits of yours and others, and have fun doing this (in socially and environmentally responsible ways). You must attend each class period on time and come to class prepared. Please do not come to class late. When absent, it is your responsibility to ascertain missed information, including any special announcements. In case of extraordinary circumstances (inclement weather, family, etc.) your absence must be justified with a document proof. Quizzes and simulations will be opened for submission in advance long enough to avoid missing them.
ACADEMIC INTEGRITY POLICY
University students are expected to observe academic honesty and the provisions of the UNCG
Academic Integrity Policy in completing their coursework (sa.uncg.edu/handbook/academic-integritypolicy). Discussing your assignments with other students can be a valuable learning opportunity.
However, you are expected to do your own original work. A student is a subject to penalty for academic misconduct, such as plagiarism. I assume that by submitting your work in this course you conform to the Academic Integrity Policy. Any violations will result in charges.
DISABILITY SERVICES
If you have any type of learning or physical disability, please contact the UNCG Office of Disability
Services in Suite 208 EUC. The Disability office will contact me once your request is approved.
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COURSE SCHEDULE
Week Day Date
1
2
3
4
5
6
7
15
8
9
10
11
12
13
14
Topic
8/19
Syllabus and Introduction
8/21 Introduction to IS
8/26 IS and People
8/28
9/2
IS and Strategy
9/4
9/9
ICT: Enterprise Architecture
9/11
9/16
Databases and Data Warehouses
9/18 TEST 1 (Ch 1, 2, 3)
9/23
IS for the Enterprise
9/25
9/30
The Web, E-Commerce, M-Commerce
10/2
10/7
Business Intelligence and Decision Making
10/9 TEST 2 (Ch 4, 5, 6)
10/14
NO CLASS, FALL BREAK
10/16
10/21
Collaborating with Technology
10/23
10/28 CATCH-UP DAY
10/30 TEST 3 (Ch 7, 8)
11/4
Knowledge Management and E-Learning
11/6
11/11
Ethics, Privacy, and Security
11/13
11/18
Project Management and Strategic Planning
11/20
11/25 TEST 4 (9, 10, 12)
NO CLASS, HOLIDAY
Readings
Ch 1
Ch 2
Ch 3
Ch 4
Ch 5
Ch 6
Ch 7
Ch 8
Ch 9
Ch 10
Ch 12
Assignments due
Quiz 8
Sim 8
Quiz 9
Sim 9
Quiz 10
Sim 10
Quiz 12
Sim 12
Sim 4
Quiz 5
Sim 5
Quiz 6
Sim 6
Quiz 7
Sim 7
Quiz 1
Sim 1
Quiz 2
Sim 2
Quiz 3
Sim 3
Quiz 4
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EMAIL ETIQUETTE
You are always encouraged to contact me via email with any questions or concerns that you may have.
However, I ask that you comply with the following ‘house rules’:
1. Send your email and reply to my emails from your UNCG account. Given security risks, I will not open emails from other accounts.
2. Check the syllabus and Blackboard first to see if your question can be answered. This cuts down on the number of emails that need to be answered, which results in faster replies when you need help. If you ask a question that has already been answered, you will receive an automated reply telling you to look up the answer on your own.
3. Please use appropriate etiquette when you email and I will do the same in return:
(a) begin with a greeting;
(b) state who you are and which class you are in;
(c) end with an appropriate signature;
(d) spell-check as if you email to your future employer.
If you fail to adhere to these guidelines, you will receive an automated reply that asks you to consult these guidelines and to re-send your email.
Example of appropriate email format:
‘Hi Dmytro,
My name is [YOUR FULL NAME] and I am in your [NAME OF COURSE]. I have a question about
X ....
Thanks,
[YOUR NAME]’
Example of inappropriate email format resulting in no response (lack of greeting; no personal identification; no reference to course name; no signature; spelling errors; inappropriate language):
‘Hey,
So i was wonderign when you were gonna post the notes?’
Proper email etiquette is extremely important in that
(a) it helps me be more efficient in helping you because I don’t lose time trying to figure out who you are or what you are asking;
(b) it is a vital skill to have in the ‘real world’. Professional relationships necessitate professional email correspondence. Thanks in advance for your cooperation!