Aaron Ratcliffe
Information Systems and Supply Chain Management
Bryan School of Business and Economics
438 Bryan Building
P.O. Box 26170
Greensboro, NC 27402-6170
Curriculum Vitae, September 2013
336.256.8587
Fax: 336.334.5580
aaron.ratcliffe@uncg.edu
bae.uncg.edu/isscm
Education
Ph.D. Business Administration
Aug. 2013
Kenan-Flagler Business School: Operations Area
University of North Carolina at Chapel Hill
Disseration: “Operating on Quality, Access, and Cost: Managing Better Health Systems”
Advisors: Dr. Wendell Gilland and Dr. Ann Marucheck
Committee: Dr. Vinayak Deshpande, Dr. Kristen Hassmiller, Dr. Vidyadhar Kulkarni,
Dr. Serhan Ziya, Dr. Curtis McLaughlin (honorary)
M.S. Operations Research
Department of Statistics and Operations Research
University of North Carolina at Chapel Hill
Thesis: “Reducing Waits for Outpatient Appointments using Simulation”
Committee: Dr. Serhan Ziya (Advisor), Dr. Nilay Argon, Dr. Vidyadhar Kulkarni
May 2008
B.S. Math Decision Sciences
Department of Statistics and Operations Research
Double Major: Economics
Department of Economics
University of North Carolina at Chapel Hill
May 2007
Experience
Assistant Professor
Department of Information Systems & Supply Chain Management
Bryan School of Business & Economics
University of North Carolina at Greensboro
Aug. 2013—Present
Teaching Fellow, Graduate Research Assistant, and Teaching Assistant
Kenan-Flagler Business School
University of North Carolina at Chapel Hill
Aug. 2008 – Aug. 2013
Teaching Fellow (Instructor)
 Operations Management (BSBA core course)
 Business Analytics (BSBA core course)
Aug. 2012—Jul. 2013
Summer 2013
Fall 2012
Graduate Research Assistant
Jan. 2012—Aug. 2012
Teaching Assistant
Aug. 2011 – Dec. 2011
Teaching Fellow (Instructor)
 Operations Management (BSBA core course)
May 2011—Jul. 2011
Summer 2011
Graduate Research Assistant
Aug. 2008—May 2011
Graduate Research Assistant, UNC Department of Emergency Medicine, Chapel Hill, NC
Jan. – Aug. 2008
 North Carolina Disease Event Tracking and Epidemiologic Collection Tool (NCDETECT)
o Collaborated with administrators across NC to collect and audit emergency room data.
o
Analyzed data to develop better disease tracking and forecasting methods.
Administrative Intern, UNC Health Care System, Chapel Hill, NC
May 2006 - Jan. 2008
 Office of Revenue Cycle Management
o Data Team Member: Patient Access and Efficiency Initiative
 Prepared and analyzed monthly reports of performance measures for clinics
 Taught and performed continuous quality improvement methods to clinic managers
 Managed data collection and reporting across clinics for senior leadership
o Administrative Intern Summer Program (May 2006 – Aug 2006)
 Attended weekly lecture series on various aspects of health care administration.
 Presented summary of work before supervisors and COO of UNC Hospitals.
o Sample Projects for Office of Revenue Cycle Management:
 Created and administered monthly Point of Service Cash Collections Report
 Projected future hospital visits for 5+ years of health care system visit data across
450 clinics.
Research
Ratcliffe, A., W. Gilland and A. Marucheck. 2013. Capacity Planning for Cancer Prevention. In Progress.
Ratcliffe, A., W. Gilland and A. Marucheck. 2013. Impact of Payer-Provider Integration on Quality, Access, Cost, and
Social Welfare. In Progress.
Ratcliffe, A., W. Gilland and A. Marucheck. 2013. Competition Between Health Providers with Provider Pricing: Impact
on Quality, Access, Cost, and Social Welfare. In Progress.
Ratcliffe, A., W. Gilland and A. Marucheck. 2013. Competition Between Health Providers with Regulated Prices: Impact
on Quality, Access, Cost, and Social Welfare. In Progress.
Ratcliffe, A., W. Gilland and A. Marucheck. 2012. Revenue Management for Outpatient Appointments: Joint Capacity
Control and Overbooking with Class-Dependent No-Shows. December 2012. Flexible Services and Manufacturing.
Vol. 24:4. pp 516-548
Academic Presentations
Ratcliffe, A., W. Gilland, A. Marucheck. Competition Between Health Providers: Impact on Quality, Wait-Time,
Profitability and Social Welfare. Production & Operations Management Society Annual Conference. May 3, 2013.
Denver, CO.
Ratcliffe, A., W. Gilland, A. Marucheck. Capacity Planning for Cancer Prevention. Decision Science Institute Annual
Meeting. Scheduled for November 17, 2012. San Francisco, CA.
Ratcliffe, A., W. Gilland, A. Marucheck. Impact of Payer-Provider Integration on Quality, Access, Cost, and Social
Welfare. INFORMS Annual Meeting. October 17, 2012. Phoenix, AZ.
Ratcliffe, A., W. Gilland, A. Marucheck. Capacity Planning for Cancer Prevention. INFORMS Annual Meeting. October 16,
2012. Phoenix, AZ.
Ratcliffe, A., W. Gilland, A. Marucheck. Competition Between Health Providers: Impact on Quality, Wait-Time,
Profitability and Social Welfare. Production & Operations Management Society Annual Conference. April 22, 2012.
Chicago, IL.
Ratcliffe, A., W. Gilland, A. Marucheck. Health Provider Competition with Heterogeneous, Wait-sensitive Customers.
INFORMS Annual Meeting. November 13, 2011. Charlotte, NC.
Ratcliffe, A. W. Gilland, A. Marucheck. Quality, Price, and Wait-time Competition between Health Providers with
Insured Customers. INFORMS Annual Meeting. November 13, 2011. Charlotte, NC
Ratcliffe, A, W. Gilland, A. Marucheck. Quality, Price, and Wait-Time Competition Between Health Providers with
Insured Customers. Manufacturing & Service Operations Management Conference. June 28, 2011. Ann Arbor, MI.
Ratcliffe, A., W. Gilland, A. Marucheck. Optimal Quality and Capacity under Health Provider Competition. Production &
Operations Management Society Conference. April 29, 2011. Reno, NV. Session Chair.
Professional Society Membership
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Institute for Operations Research & Management Science (INFORMS)
Manufacturing & Service Operations Management (MSOM)
Production and Operations Management Society (POMS)
o College of Healthcare Operations Management
Decision Science Institute (DSI)
University Service
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Member: External Relations Taskforce
President, Kenan-Flagler PhD Student Association
Aug. 2013 – present
Jul. 2012 – Jul. 2013