SPRING 2013 VOLUME II, NO. 1 The Journal of Professional CM/PM Practice Oak Ridge National Laboratory. Fast, Secure, Easy to Use Collaborative Construction Management Application 2 Advisor Spring 2013 Save time and money while increasing accountability Eliminate manual document tracking Eliminate paper from the RFI, Submittal, and change order process Reduce document review and turn around time Locate project information in seconds www.eadocsoftware.com 877-305-3844 TABLE OF CONTENTS 6 THE GRASS ROOTS: “THAT’S WHERE CHANGE STARTS” Doug Hyde and Mark Cacamis, co-chairs of CMAA’s new Grass Roots Committee, discuss how the committee will work to engage members in reaching out to owners and promoting the value of CM. 10 PM/CM PURSUITS: FROM THE MBE PERSPECTIVE The recent economic downturn changed the business environment for minority-owned businesses. Paul Foster, president of the Foster CM Group, describes the key strategic decisions facing WBE/DBE firms today. 14 THE INTERNATIONAL CM FIRM What staffing and business resources does it take to operate effectively in three dozen countries? Hill International provides some examples. MOBILIZING DISASTER RECOVERY Superstorm Sandy devastated the Atlantic coastline...and challenged the professional CM community to organize a massive effort to repair, restore and relocate. SPECIAL IN THIS ISSUE: 2013 Leadership Forum Schedule DEPARTMENTS 5 FROM THE CHAIR 13 ASK A PRO 18 MARKET VALUE 26 FINAL WALKTHRU COVER PHOTOS BY GAIL BABCOCK, COURTESY OF MCCARTHY BUILDING COMPANIES Advisor Spring 2013 SEE PAGE 24 3 20 TABLE OF CONTENTS CONTRIBUTORS Chairman of the Board Mike Potter, PE, CCM President and Chief Executive Officer Bruce D’Agostino, CAE, FCMAA Editor John McKeon Associate Editor Kenzie Mahla Design and Marketing TGD Communications, Inc. Advertising Sales Alex Perroy TGD Communications, Inc. advisor@tgdcom.com CMAA is a construction industry association of 10,000-plus firms and professionals who provide management services to owners who are planning, designing, and constructing capital facilities and infrastructure projects. The Mission of CMAA is to promote the profession of Construction Management and the use of qualified Construction Managers on all capital projects and programs. 4 Advisor Spring 2013 Advisor, published bi­‑monthly by CMAA, reports on and follows the industry as a service to its members. Submission of articles, ideas, and suggestions is appreciated and encouraged. 7926 Jones Branch Drive, Suite 800 McLean, Virginia 22102-3303 USA Phone: 703.356.2622 Fax: 703.356.6388 Email: info@cmaanet.org Web: www.cmaanet.org CMAA ©Copyright 2013, ISSN 1084-75327 Reproduction or redistribution in any form is forbidden without written permission of the publisher. CMAA members receive this newsletter as a member benefit. For advertising information, contact TGD Communications at advisor@tgdcom.com MARK CACAMIS Mark Cacamis is the State Construction Engineer for the Virginia Department of Transportation, the third largest department of transportation in the United States, with 127,000 miles. The Department’s 24-month average of projects under construction is valued at $2 billion. He is a Professional Engineer, and a Certified Construction Manager. DOUG HYDE Doug Hyde, PE, is Vice President at Jacobs, responsible for all aspects of the company’s Construction and Program Management including project execution, quality, safety, and financial performance. PAUL W. FOSTER Paul W. Foster is the President/CEO of Foster CM Group, Inc.; a 35-person PM/CM firm with offices in: San Antonio, Austin, Dallas, Ft. Worth, Houston, OK City, Tulsa and Atlanta, GA. FCMG has been involved in providing PM/CM services on over $3.5 billion of construction in past 20 years. Mr. Foster has worked in the PM/CM industry for over 30 years. JOHN PAOLIN John P. Paolin is a Senior Vice President of Marketing and Corporate Communications for Hill International. He oversees a global communications team that supports 110 offices in 35 different countries. He was a co-author of the Airport Owners Guide to Project Delivery Systems – Editions 1 and 2 and has produced the Airport Project Delivery Summit (for the ACI-NA, AGC and ACC) since 2006. BOARD OF DIRECTORS NOMINATIONS OPEN CMAA is now soliciting nominations for the 2013–2014 Board of Directors. Nominations must be submitted by May 18. Complete information, including qualifications and the nominating form, are available at www.cmaanet.org/cmaa-documents. The Nominating Committee is chaired by Past National Chair Ron Price, CCM, of Parsons Brinckerhoff. TABLE OF CONTENTS FROM THE CHAIR CONVEYING THE BENEFITS OF PROFESSIONALISM How do you define a qualified Construction Manager? If you are an owner, what qualifications do you look for in the person you have managing your project or program? If you are a practitioner, what education, experience and credentialing do you mandate for your staff? Using our strategic plan as our guide, CMAA is developing new programs and initiatives to do just that—help owners define what a qualified CM means to them. There are certainly the basics, as taught by CMAA’s Standards of Practice and Body of Knowledge publications, but each owner will require specialized training relevant to their type of project and delivery method. By doing this, we cause owners and practitioners to look inward and ask themselves if they are getting the full benefit of this professionalism in their projects and programs. We do this by using our Grass Roots Committee, whose members are developing testimonials from major owners across the U.S. who have looked at their CM staff, realized a need for improving skills, and embraced CMAA’s professional development programs. Owners talking with owners. We also do this through our outstanding chapter network, where members are being very creative in developing events such as “Owners Night” at the Southern California Chapter that attracted 300 participants to share their experiences. After we inform and enlighten, we move to education, using CMAA’s outstanding professional development programs. CMAA continues its efforts to tailor our programs to major owners and have our teachers provide examples that are relevant to the owner’s project type, and to schedule the classes to meet the time demands of the owner’s staff. New committees going in new directions, chapters thinking creatively, and the national staff providing a higher level of customer service: That’s just some of what CMAA is doing these days. So, what can you do? How will you demonstrate your volunteer leadership? •If you are involved with your chapter and would like to have an event like the SoCal chapter did, contact them and find out how! •If you are an owner and have seen the benefits of having qualified CM’s on your project, send in your testimonial. These are just two of the many ways you can get involved with our dynamic association and make a difference. When an owner asks, How do you define a qualified CM?, you’ll be ready with a clear and actionable answer. Mike Potter is in charge of RK&K’s Construction Management and Inspection division. RK&K has led large CM teams in managing multi-billion dollar programs, and Mr. Potter has taken the lead in substantially expanding RK&K’s reach into new geographic markets and new services. His CMAA experience includes serving as chapter president, contributor to CMAA publications, teaching Professional Construction Management courses, and chairing/contributing to various Board committees. Advisor Spring 2013 First, we must convey what it means to be a qualified CM. Owners need to understand how adherence to our Standards of Practice and Code of Ethics defines the CM professional. And they need to recognize the higher level of achievement and commitment represented by the Certified Construction Manager credential. MIKE POTTER, PE, CCM 5 Let’s face it. There are many in our industry who assume that the “Construction Manager” enters the picture about the time the contractor receives notice-toproceed. We CCMs know better. We know there is great value that a qualified CM can bring to a project before NTP arrives. So, how do we get this message out? TABLE OF CONTENTS The 6 Advisor Spring 2013 Grass Roots: “That’s Where Change Starts” For 2013, the CMAA Board of Directors has created a new “Grass Roots” Committee to lead efforts supporting the association’s new mission. ADVISOR engaged the committee’s two co-chairs, Mark Cacamis, PE, CCM, of the Virginia DOT and Doug Hyde, PE, of Jacobs, in a dialog about the committee’s goals and early activities. TABLE OF CONTENTS It’s an evolution in the advancement of leadership, professionalism and excellence. These values continue to be paramount to the new mission. The key words are professional and qualified. The change is geared to helping clients advance the predictability of the execution of their capital projects. The focus is on qualified Construction Managers (CMs), either in-house or from industry. Ultimately we would like to tie “qualified CMs with “Certified CMs (CCM),” and the use of CMAA’s Body of Knowledge. MARK: Qualified Construction Managers embody the old mission descriptors of “leadership, professionalism and excellence.” The change in mission language is aligned with and focused on the industry’s understanding of professionalism, namely, conformity to standards of practice, and the essential elements of successful project and program delivery. CMAA has captured and promotes these Standards of Practice and essential elements. This brings order and creates common performance expectations. Performance to professional standards maintains and builds the competencies of the nation’s Construction Managers. CMAA recognizes that professional Construction Management is the link that translates the owner’s description of a project into a functioning reality. What is CMAA’s biggest challenge in reaching out to owners to promote CM? DOUG: The biggest challenge in reaching out to owners is to help them understand the value of using qualified CMs. Part of our committee’s task is to MARK: To be successful, organizations have to build and grow their Construction Managers. Creating the awareness that the CMAA is right there with the cost effective means to do just that is the challenge. Are there different challenges or obstacles involved for different owner groups—say, for private sector vs. public sector? MARK: All organizations are under pressures to do more with fewer personnel. There is a disconnect between the benefits of professional Construction Management and the impact on first costs and life cycle costs. It’s an awareness disconnect. The challenge of the Grass Roots Committee is to provide the other committees and CMAA chapters with the tools to create that awareness. DOUG: The challenges vary widely. Many owners are fairly set in their ways and risk averse. Even if the results they’re getting are not ideal, there’s concern that results could be worse instead of better. Public sector clients generally have bureaucratic processes to deal with, and therefore change is slow and deliberate. Some are governed by legislation that impacts who leads a project. Large private sector owners can be similar, and change is also generally slow. Benchmarking similar to what CMAA’s industry partner the Construction Industry Institute conducts helps to form a third party source of data. Hopefully we can tie the use of qualified CMs and CCMs to a benchmarking project to show more predictable results, and less risk. Advisor Winter 2012 DOUG: develop one or more strong value propositions to prove that owners benefit from using qualified CMs. Ultimately we must show by using qualified CMs, they achieve better outcomes in terms of safety, quality, cost, and schedule predictability. 7 CMAA has replaced its old mission, “to promote and enhance leadership, professionalism and excellence” with a mission to “promote the profession of Construction Management and the use of qualified CMs on capital projects and programs.” What does this change really mean? TABLE OF CONTENTS “When core competencies are executed according to professional standards of practice organizations are able to achieve their goals. As goals are achieved performance improves.” Why was the Grass Roots Committee created? Why is it named “grass roots” rather than something like “promotion” or “marketing?” DOUG: The idea behind Grass Roots is that every CMAA member should be engaged. Our committee is focused on developing tools, and ideas on how to educate and create the awareness in potential new owner members, but then it’s hopefully a broad based activity, at the chapter level as well as the membership committee, and members in general. MARK: 8 Advisor Spring 2013 “Grass roots” speaks to the need for awareness. That’s where change starts. We are challenged to find ways to communicate the trust that owners have in the CCM. For those entering the field at a grass roots level, Construction Managers in Training (CMIT) are provided National Conference Proposals Invited The Presentation RFP for the National Conference in Las Vegas is open through April 1. View the RFP here. with career direction and achievement, both strongly supporting job satisfaction. CCM’s are professionals who have made a commitment to excellence at a personal level. CCM represents a level of competence and qualification. These people build organizations. Owners, specifically public owners need to become aware of the value of both the Construction Manager in Training (CMIT) program and the CCM certification. When owners procure CM services, national credentials should be considered. Certification represents interchangeable, homogeneous practices, that is, standards. CCM indicates mastery of specific skills required to successfully complete projects and programs. CCM provides the first hiring analysis: Does the person have the requisites skills, knowledge and ability (SKAs)? Clients want to know if the provider employs people with the proper SKAs. The CCM designation is an indicator of job readiness by the individual. It also indicates that high performance is part of the culture of the agent firm providing Construction Management services. When core competencies are executed according to professional standards of practice organizations are able to achieve their goals. As goals are achieved performance improves. This builds client-agent relationships through successful project delivery What can you expect to accomplish in your first year…and how do you intend to measure success? DOUG: First, we expect to create a set of tools. Examples would be stories by owner members as to the value they see in CMAA, perhaps compiled in an electronic publication. Showcasing these stories can prove that using qualified CMs brings more predictable execution and reduces risk. Second, we would like to launch a study to capture that third party independent data. Plus, of course, we’d like to bring new owner members to CMAA. 2013 OWNERS LEADERSHIP FORUM Solutions… Connections… MARK: As a new committee we’re starting slow to go fast. First up is our project management plan, which will include the selection of and execution plan for our top business plan goals. Once the goals are chosen we can then select monitoring metrics. In the first year we will have tools for use by chapters to promote professional Construction Management. …and all that jazz! What can the individual member do to be part of this grass roots initiative? MARK: The simple answer is for members to become CMIT’s or CCM’s. It makes a personal statement to all those we work with and come in contact with about the value of professional Construction Management. S H E R ATO N N E W O R L E A N S • M AY 5–6 DOUG: On Record In The Works References TGD’s proposal designs will set you apart On Record $3,500,000 Fire Restoration Aetna Insurance When a 3-alarm fire raged through the 49-unit, 6-story Beacon Condominium, more than 2,000,000 gallons of water were required to extinguish it. The resulting damage was far reaching – the roof and all interior finishes were completely destroyed and structural damage was quite extensive. The Beacon Condominium board immediately formed an ad-hoc committee and interviewed a dozen contractors before making the decision to hire Minkoff. Throughout the work on this $3,500,000 project, Minkoff paid special attention to restoring all parts of the building, which was built in 1912. As a result of the roof fire and water damage, all drywall insulation and wiring was replaced. Stripped down to its masonry shell, with only the floor joists in place, the building interiors were removed and all 49 units were rebuilt. Many units were actually improved, as the condominium board opted to finance alex.perroy@tgdcom.com 703.548.0200 x 117 www.tgdcom.com/cmaa Advisor Spring 2013 • Polished physical and electronic formats for delivery Beacon Condominium Washington, DC 9 • Branded customized style • Effective graphics to convey complex data and concepts Mark Cacamis can be reached at mark.cacamis@vdot.virginia.gov. Doug Hyde can be reached at Doug.Hyde@Jacobs.com. The Property Restoration Experts Minkoff Company The Property Restoration Experts Minkoff Company Project Overview In addition to the co-chairs, the Grass Roots Committee includes Shawn Paroline of Jacobs Facilities, Sandy Hamby, AIA, CCM of MOCA, Michael Griffin of Hill International and Joseph Lawton, AIA, CCM, FCMAA of HNTB. Don’t lose the next $100 Million Contract Project Overview Tell us your stories. Help us collect the proof we need to convince new owners to open up to the dialog, help create the awareness and education we’re trying to communicate, and help owners start to understand what CCMs could bring to their organization. TABLE OF CONTENTS PM/CM Pursuits: From the MBE Perspective By Paul W. Foster When we should pursue RFQs as a prime or sub-consultant? Who should we team with? Who’s positioned best politically? 10 Advisor Spring 2013 Is it that company’s turn politically? Is this project high profile enough to hire a lobbyist? Who has the best resume on similar projects? What’s the current staff availability? What Senior PM will be on the team’s org chart? Who’s done their due diligence? And on and on… TABLE OF CONTENTS A Big Change of Environment Fresh off a strategy meeting with our BD department I find myself wondering, does it really matter if we are a MBE firm, or would a fly on the wall hear the same discussion being tossed around in the conference room of a Top 20 PM/CM firm? Just when I was beginning to believe we knew our competition in the program management/ Construction Management (agency) market, we all became challenged by a dip in the U.S. economy that lead to a surge of both anticipated and unforeseen competition in the industry. At the height of our company’s 20th anniversary, we begin to see an upsurge in new (non-traditional) companies entering the PM market (e.g., architects, developers, general consultants, GC’s, material testing firms, just to name a few), all while finding more public owners electing to grow in-house PM staffs in lieu of hiring consultants. This was a classic case of “who left the gate open?” Everyone’s coming to feast on the same plate. With this fact in mind, our sustainable recovery strategy has concluded that rather than jump into the open field and respond to multiple RFQs and follow the crowd in panic, it is best to spend more time cultivating our existing clients’ needs while finding those new clients to whom we can bring program value through staff augmentation. We also find it best for MBE firms to look strategically at when to “go” or “no-go” as a prime. Commit to Exclusivity? Within the teaming framework, one of the most difficult decisions a MBE firm has to make is determining whether to go exclusive or not. Many times, our decision not to go exclusive causes some hardship with our teaming partner(s). Fortunately, we have found this to be received differently by large firms, thus not becoming a cultural norm in the industry. Owners on many occasions have advised us not to commit to exclusivity, because they want to review all proposals objectively without locking out a very desirable sub-consultant who the prime seems to be trying to present as their “x-factor,” only to find the prime firm scored low on a proposal, at the expense of a sub-consultant that the owner would have liked to see on the project. Recently, we have seen some owners get very creative in writing their RFQs to discourage primes from requesting exclusivity from sub-consultants. When it comes to exclusivity, we have no set company policy; each pursuit is analyzed and decided on based upon many variables. There are times when we opt to pursue a joint-venture agreement, and other times we make a decision to not go exclusive, electing to join more than one team. It depends on a lot of internal fact finding, and this article could not bring that topic around full circle. Deciding on exclusivity (or not) is one of the hardest decisions a MBE firm has to make. 11 Advisor Spring 2013 We have also seen a better win percentage from teaming with PM firms with whom we have established successful strategic alliances. With these alliances, we are able to tell a better story, improving our chances for a successful project outcome. I would like to put emphasis on alliance, because if a prime firm has no previous working relationship with you, it’s very difficult to tell a compelling teaming story on a proposal that will put the team in position to be short-listed and selected. We have been successful more times than not when teaming with firms where we have had proven project success, whether we are the prime, or a sub-consultant. TABLE OF CONTENTS “Nothing is more important to a teaming arrangement than knowing that all members of the team bring the core values of understanding, honesty and integrity.” More at Risk for MBE Firms? Large firms must realize that in most cases, they have multiple office locations and pursue many RFQs in multiple regions of the county. They have more winning opportunities in multiple markets and business sectors, and many of these firms’ revenues are generated from multi-disciplined (i.e., architecture, engineering, PM/CM, etc.) opportunities from all sectors of the A/E/C industry. Compare this to the fact that many of the small local MBE offices have their major revenue generated from the local office where the project is being pursued. Consequently, an unsuccessful pursuit becomes much more damaging to the small MBE’s revenue than the large prime firm that has offices in multiple locations and yearly revenues commensurate with a Top 100 PM firm. It becomes a simple case of volume and winning percentage. The more markets in which you can pursue work, the larger your odds at increasing staff volume and revenue. Another problem or risk with a MBE firm committing to exclusivity, is the unknowns that come from not knowing the prime firm’s designated lead PM. Even if the MBE has completed many successful projects with the prime firm, it is unlikely that the lead PM designated on the team org chart will know the successful working relationship that his firm has had with the sub-consultant or MBE firm. The lead PM is often relocating from one of the firm’s other offices and is not aware of the successes that the prime firm has had with the local MBE firm. Even worse is finding yourself in a short-list presentation only to discover that the lead PM does not possess good presentation skills, and/or does not connect well with the owner. We often hear the owner say in the debrief that the proposer did not bring its ‘A’ team. Therefore, many things have to be considered when a MBE firm decides on committing to a team, as is also the case when a prime firm selects their sub-consultants: It’s not a perfect science. 12 Advisor Spring 2013 Sharing Core Values for Succecss Lastly, nothing is more important to a teaming arrangement than knowing that all members of the team bring the core values of understanding, honesty and integrity. And nothing is more damaging than a bad teaming agreement that leaves much to the imagination. We have had to say “no-go” on some potentially good opportunities because we just did not get good vibes from the team’s chemistry. MBE firms should ask for teaming agreements on all project/program pursuits whether deciding on a joint-venture or going exclusive or non-exclusive as a sub-consultant. A teaming agreement gives both parties the opportunity to know their involvement and team expectations; level of effort; and anticipated fee and staffing requirements. In this business, you are only as good as your company’s last successful project, so make your teaming decisions wisely. Maintaining a respected company culture and professional quality staff helps lead to project success and repeat business. Paul W. Foster can be reached at pfoster@fostercmgroup.com. TABLE OF CONTENTS ASK A PRO JOE MCATEE Urban Engineers, Inc. How should the schedule of a project be established and used? The question of how to establish project time is fundamental when considering your upcoming project and beginning to realize the impact it may have on your facility, your staff and maybe your customers. The process of developing and evaluating the schedule begins with a good understanding of the project’s scope and contracting methods. The schedule initially can be prepared in summary form, called a Master Schedule, in a bar chart for discussion with the owner’s board or management staff. It should give an initial indication of the time estimated for the various phases of project delivery. The owner should assign a CM professional to develop the schedule, or if not available, a CM firm should be retained. The project phases that must be addressed are: Pre-design, design, procurement, construction and post construction. approval, or hazardous waste remediation prior to a key project phase. Once the project is successfully bid and a contractor selected, the schedule input from the contractor should be submitted for review by the CM and then, once approved, should be updated regularly and serve as the primary guide for project execution and decision making through the completion of the project. Each phase of the project’s development can be set to a time scale as the owner’s team develops and determines the overall scope of the project. For a traditional designbid-build project, this will include the selection of a design team, followed by design activities, phasing plans for the work, involvement of the facility staff for coordination purposes, and all other major tasks leading to construction and beyond that have a time aspect and should be evident on the schedule. Every decision needs to be made in a manner that supports the schedule, assuming on-time delivery is important to the owner. This means that attention to the schedule is just as important in the first 30 days of the project as it is in the 200th day. Too often, issues that are identified early are seen as things that can be “taken care of later.” This causes a kind of “funnel effect” at the end of a job that proves very detrimental to the success of the project. Remember that while we can perform rework to solve bad quality, and petition owners for more money for unforeseen conditions, we can’t make more time. So if time is important, treat the first day of the schedule as importantly as the last and you’ll enjoy a high level of success. As the CPM schedule is developed the owner and CM will have an increasing understanding of the time required to fully complete the project and, with the CM’s assistance, will have the ability to see issues that might threaten success. These could be anything from a utility company providing a special level of power, to a wetland mitigation that needs JOSEPH MCATEE PE, FCMAA Joe McAtee is executive vice president and chief operations officer of Urban Engineers, Inc. and one of its principal owners, with oversight responsibility for the firm’s design, construction, and program management activities. He is a registered professional engineer in ten states. DO YOU HAVE A QUESTION? Contact John McKeon at CMAA, jmckeon@cmaanet.org. 13 Advisor Spring 2013 As the project develops the CM should implement Critical Path Scheduling (CPM) techniques and software to properly map out the schedule logic relationships of the many items of work. The CM should also identify activities whose durations are well thought out, reasonable and supportable to establish the overall project time and that portion of the schedule that will be construction. Whatever the issue, the CPM schedule will normally help the owner and the CM to understand its relation to the end date of the work. Decisions related to how to administer changed conditions and other unforeseens can be made in a manner that supports the schedule needs of the project and allows the owner’s team to use the available float in the schedule to avoid critical delays. TABLE OF CONTENTS THE INTERNATIONAL By John J. Paolin, Hill International 14 Advisor Spring 2013 Providing effective Project Management and Construction Management (PM/CM) services is about finding and placing the right professionals that meet the requirements of the project and match the unique needs of each client. The recruiting process is where it all begins. In just over a decade, Hill International has grown from 300 professionals primarily operating in the US to 3,600 professionals in 110 offices in 35 countries around the world. During that time, Hill’s recruiting department has grown from one in-house recruiter to more than a dozen in-house global recruiters. The decision to build an in-house recruiting team was of strategic importance. Outsourcing of recruiting bears lower risk because placement is performance based. It also offers less control over the long-term viability of a potential new hire. A long-term relationship between employee and client fosters a long-term relationship between your company and your client. This is why an in-house recruiting team is better suited for a global firm such as Hill. An in-house recruiter has a better understanding of a company’s culture, a client’s culture and the type of person that will succeed over the long run. They are not looking for the “sale” but rather the long-term success of each placement. Structuring a global recruiting department is not a cookie-cutter process. Some country’s recruiting efforts can be managed from anywhere, while others need a regional presence and some require an in-country recruiter. As an example, US recruiters can effectively recruit anywhere in the US and Canada and have also had success recruiting in countries such as the UAE in search of US professionals. In Europe, recruiters cross borders within the continent, while in China and India, hiring an in-country recruiter is a must due to the complex language and cultural issues as well as governmental processes. Brazil requires that projects are primarily staffed by local resources and also requires a local recruiter who intimately understands the local culture. Each country offers its own unique challenges. In the UAE, placing executives is rather straight-forward: the culture accepts expats and, in some cases, prefers them. The UAE offers a 90-day visa enabling staff to begin an assignment while the work visa is in process. During the Dubai construction boom from 2000-2008, half of Hill’s placements were western expats. By 2008, Hill had already moved into other growth markets such as Saudi Arabia, Qatar, Egypt and Libya. More recently, the company has added operations in India, China, Australia and Brazil. As Hill grew in these new markets, our executives learned how to navigate the market, one case at a time. Some of Hill’s executives from around the globe offer first-hand feedback: IN THE MIDDLE EAST: “We study the market and avoid haphazard decisions,” said Mohammed Al Rais, TABLE OF CONTENTS GATE TOWERS PICTURES-ABU DHABI REEM ISLAND – PHOTO BACHAR JAZZA “The visa process varies widely from country-to-country and a thorough understanding of a country’s process is a must. The UAE offers a rather smooth process, but Libya is very difficult.” Senior Vice President and Managing Director of Hill’s Middle East project management operations. “A unique challenge in Saudi Arabia and Iraq was bringing our clients up to speed with the best practices and procedures of the industry. Ministries in Saudi Arabia and Iraq specifically hired Hill to establish processes and procedures for contracting and procurement, helping to break down bureaucratic barriers.” IN EUROPE: “With EU-funded projects, we need EU citizens with experience on similar projects,” said Melina Kanaki, Hill’s recruiter and HR professional for Eastern Europe and North Africa. “In Asia, we require candidates who have experience in both the region and on major high-rise buildings,” she added. for hepatitis and typhoid) and poverty,” he added. “As a result, most candidates in India are locals, hence an in-country recruiter is going to be much more effective.” IN INDIA: IN BRAZIL: “It is extremely difficult to place expats in India,” said Andreas Armeniokos, a Senior HR recruiter with Hill. “Expats find it difficult to adjust to differences in hygiene, disease exposure (vaccinations “For any given project in Brazil, only one-third of the team can be foreigners,” said Ana Bugedo, Hill’s recruiter for the region. “As a result, the majority of projects are staffed by local employees.” 15 Advisor Spring 2013 Morine-Medare Motorway in Kosovo, with CM by Hill International. “Saudi Arabia has a reoccurring challenge: most companies refuse to offer No Objection Certificates (NOC), which allows someone to transfer companies under that same Iqama (visa),” said Sami Shuheibar, Hill’s recruitment manager in the region. “The Iqama process takes a long time to complete and must be factored into any placement process.” TABLE OF CONTENTS IN AFGHANISTAN: “Apart from the difficulties for the “risk zones,” race, religious and other discrimination factors between nationalities can be a significant obstacle,” said Panos Vazeos, Hill’s HR and recruitment manager. “Afghan clients will not accept certain nationalities. In Azerbaijan, clients often will not accept Georgian or Armenian candidates.” IN OMAN: GATE TOWERS PICTURES-ABU DHABI REEM ISLAND – PHOTO BACHAR JAZZA “On one program, we had to source over 250 people onsite within a few months, and we were required to identify, screen, interview and place all candidates,” said Tania Narvor, a Hill Middle East recruiter. “We turned to all internal senior management across the Middle East to assist with the interview process and successfully placed all candidates within four weeks.” AROUND THE WORLD: Work underway on Gateway Towers in Abu Dhabi, UAE, with CM by Hill International. Turn off Turnover 16 Advisor Spring 2013 It is more than just finding resumes and making a placement. It is not a ‘sell’ to our team. A good recruiter judges his or her success not just on placement, but on retention and, just as importantly, on client satisfaction. When in Rome… Flexibility, respect, open-mindedness and sometimes humility are key traits to adapt to a local culture. Are We Talking the Same Language? While English is still a common language in most countries, in China employing locals is very important for the success of a project. In Brazil, fluency in Portuguese is imperative. In the UAE, English is the primary language in business although knowing Arabic is a plus. The Devil is in the Details The process of obtaining work visas can be very complex or straight forward depending on the country. More often than not the process entails a great deal of bureaucracy and often results in long delays. Show Me the Money Local staff needs to be paid in local currency. A global payroll structure is necessary to accommodate local currency and policy. “Beyond the visa regulations for each country, we are facing limitations stipulated by the funding agencies,” said Vazeos. “Projects financed by the ADB (Asian Development Bank) must be staffed by specific nationality members of the ADB and there are age limitations (60 years) for senior positions.” Each of these obstacles affects the timing of candidate placement, but none are as consistently prevalent as the visa process. Timing is of utmost importance when placing candidates and can be the difference between keeping or losing a client. The visa process varies widely from country to country and a thorough understanding of each country’s process is a must. The UAE offers a rather smooth process, but Libya is very difficult. When Hill was hiring expats for assignments in Libya pre-revolution, the visa process involved background security checks TABLE OF CONTENTS In India, a candidate’s business visa was not transferable from one project to another so the candidate had to fly home and reapply for a work permit. Egypt previously allowed candidates in the country with only a tourist visa, then would offer extensions until a working visa was issued. Today, Egyptian authorities do not allow such visa extensions. Hill recently won an assignment in Oman that required rapid staffing. The Oman government only allowed 10 visas to be issued per day. The recruiting effort needed to be well-planned and concise in order to place over 200 expats within a month’s time. In many ways the process has become much easier thanks to better communication tools. Today, media is real-time and access to global resumes is abundant. Hill utilizes LinkedIn as a search tool as well as a job posting forum. In addition to Hill’s LinkedIn employment group, which candidates are encouraged to join, Hill’s recruiters follow job sourcing groups on LinkedIn that identify both potential employees and potential clients. Twitter is used as a real-time communications tool. “I’ve established a following on my Twitter account simply by posting daily openings via tweets,” said Anthony Allman, a Hill recruiter in North America. “Over time, I’ve built a substantial following. Twitter feeds my Facebook and LinkedIn accounts. One post on Twitter goes a long way,” he added. By creating a global following, candidates know about openings immediately and can respond quickly. The faster a candidate responds, the faster a recruiter can reply to an opening, make a placement and get a project moving forward. Internal recruiting is equally as important as external recruiting. A robust, centralized internal database of active employees is a must for any international PM/CM firm. The term “centralized” cannot be overstated, because there is a tendency for local offices around the globe to want to build their own “information silos” of candidates or employees. Having one place where you can search for employee specific skill sets, globally, is imperative. Many factors contribute to the success of any international professional services firm, but everything else depends on finding and placing the best talent for your clients. People are the product. Building a world-class recruiting team requires a global strategy and a local understanding. It requires strong communication tools that enable recruiters to find and place talent as quickly as possible, in any market of operation. John Paolin can be reached at jpaolin@hillintl.com. 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Many candidates are never hired due to the long wait time. But working through this difficult process can be rewarding. “We had to wait nine months to place a candidate on a Libyan project,” said one of Hill’s recruitment managers. “He was hired, successfully completed that assignment and has since been transferred to two different projects,” he added. TABLE OF CONTENTS MARKET VALUE CHRISTINE KEVILLE, FCMAA JUDITH KUNOFF, AIA, CCM, FCMAA President & CEO Keville Enterprises, Inc. Chief Architect MTA New York City Transit CMAA MAKES TREMENDOUS STRIDES IN DIVERSITY 18 Advisor Spring 2013 CMAA can be extremely proud of the progress it has made over the years towards its efforts in promoting and valuing diversity. Our association supports and promotes diversity throughout an industry that has long been “non-traditional” for women and minorities. Diversity within the leadership at CMAA now includes more women and minority representation on the National Board of Directors than ever before. Less than ten years ago, the CMAA Board of Directors had one woman and one minority board member. Today more than 30% of the National Board of Directors are women and minorities. Recently, a feature was added to the CMAA website that allows firms to designate their status, such as 8a, DBE, WBE, or SDB. This will enable CMAA members to search for diverse teaming partners who have the skills necessary to complement their team. At CMAA’s 2012 Owners Leadership Forum, a group of CMAA women and minorities met to share similar experiences and challenges in the CM industry. During this meeting, CMAA CODE (Creating Opportunities for Diversity and Equality) was created. Top: Paula Wolff, Illinois Tollway Board of Directors, makes a point during the “Leadership Perspectives” session in Chicago. Bottom: “Leadership Perspectives” panelists (left to right) Ann Schneider, Illinois DOT, Kristia Lafleur, Illinois Tollway, and Liz Levin, Massachusetts DOT. TABLE OF CONTENTS CMAA CODE was established to lead the CM industry in promoting diversity, and continuing our efforts for a diverse representative organization by offering leadership, networking and professional development/educational opportunities to all. CMAA values and seeks to promote diverse, inclusive and equitable participation in Construction Management to achieve quality and excellence. CMAA recognizes the strength of diverse perspectives and is committed to promoting diversity and ensuring equal opportunity and inclusion for all persons in its membership, leadership and activities, regardless of race, ethnicity, sex, disability, country of origin, religion, age, or sexual orientation. At the 2012 CMAA National Conference & Trade Show, CMAA CODE sponsored two exciting panel sessions. “Leadership Perspectives from Top Women Transportation Leaders” was co-sponsored by WTS International. This dynamic session featured Illinois Secretary of Transportation Ann Schneider; IL Tollway Executive Director Kristi Lafleur; Chair of IL Tollway Board of Directors Paula Wolfe; and Moderator Liz Levin of Liz Levin and Associates. These transportation executives shared their leadership perspectives on how they developed key skills needed to be leaders. The second session was chaired by MTA New York City Transit’s Chief Architect, Judith Kunoff and featured Margaret O’Meara, Parsons Brinckerhoff; Michael Houston, Ardmore Associates; Roslyn Johnson, University of Chicago; Christine Keville, Keville Enterprises, Inc., and Michael Desantiago of Primera. This session focused on how CMAA membership has benefited these firms, the importance of networking and team building, and the value added in a diverse project team. If you are interested in supporting CMAA, our mission, and this Committee’s goals, please feel free to contact CMAA CODE Committee Chair, Jan Turner at j.turner@cotterconsulting.com. CHRISTINE KEVILLE Christine Keville, FCMAA, is President & Chief Executive Officer of Keville Enterprises, Inc. (KEI), which has nine offices across the country. She is a Trustee and Corporator for Wentworth Institute of Technology and sits on the Industrial Advisory Board for Northeastern University. She is past National President of CMAA and Past Chair of the CMAA Foundation. JUDITH KUNOFF Judith Kunoff, AIA, CCM, FCMAA is Chief Architect, MTA New York City Transit. Previously, Ms. Kunoff served as a Senior Project Manager at Parsons Brinckerhoff, and as the Technical Coordinator of major airport projects at Skidmore Owings and Merrill. Judith also chaired CMAA’s Emerging Technologies and Sustainability Committees. 19 Advisor Spring 2013 The vision of CMAA CODE is a future where women and minorities are more proportionally represented in our industry and in leadership roles. The mission of CMAA CODE is to bring attention to the issues women and minorities face as they seek to raise their profile within the CM profession. To fulfill this mission, CMAA CODE will consider concerns that affect women and minorities in the CM profession such as equity, identifying leaders (focusing on leadership styles, visioning and strategic planning), quality and excellence in the industry, and other perspectives. CMAA CODE will: Create a CCM mentoring network for women and minorities; make recommendations to CMAA leadership regarding up and coming women and minority leaders; provide material to ADVISOR highlighting women and minorities in the industry and their achievements; jointly sponsor events with other associations, focusing on women in leadership positions; assist CMAA in formulating a CMAA Diversity Platform, and conduct CMAA CODE meetings on a regular basis. TABLE OF CONTENTS MOBILIZING DISASTER Recovery 20 Advisor Spring 2013 By John J. McKeon TABLE OF CONTENTS The New Jersey shoreline was devastated. In lower Manhattan, water reached the top of the escalators in the South Ferry subway station, rising from the track level nearly 80 feet below. About 60,000 residential buildings were in the path of the storm, within the surge zone defined by the Federal Emergency Management Agency. Many thousands suffered storm damage, up to complete destruction. “Any time there’s an emergency the first thing is rescue, to save lives,” says Richard Anderson, president of the New York Building Congress. “Then we try to restore basic services.” AN ECHO OF 9/11 New York City responded with the Rapid Repairs Program. “Rather than being placed in temporary shelters, the Rapid Repairs Program was designed to provide immediate assistance to restore the basic services—electricity, heat, and hot water—so that families could return to their homes,” says Gilbane Vice President William J. Gilbane III. The company has managed the “shelter in place” program for the city. “No precedent had been set in the history of New York City in how to manage such an extreme situation,” he said. Lou Coletti, president of New York’s Building Trades Employers Association, says the City’s response echoed how it launched the recovery from the 9/11 attacks. A request was issued for contractors to submit expressions of interest, with responses desired within 48 hours. Moreover, the solicitation stressed numbers: “Can you mobilize 100 people at once?” “We wanted companies with large workforces ready to go,” Coletti says. “The scope of work was very specific: Bring individual homes back to minimum code standards. Get owners back in their homes with heat and electricity.” The extensive team that responded included CMAA members at firms like STV Construction, Shaw Group, Gilbane, Skanska, and Tishman. But there were obstacles, some of which distinguished the Sandy response from the 9/11 precedent. “After 9/11, every construction site in Manhattan was basically shut down, so we had enormous manpower resources to deploy. After Sandy, there was a huge amount of other work going on.”Key agencies like the Metropolitan Transportation Authority and the Port Authority of New York and New Jersey were gearing up major efforts to get their assets back in operation as quickly as possible. An additional complication was the fact that, with vehicular tunnels flooded, roadways damaged, and a large chunk of the transit system out of action, it was hard simply to get people to where they were needed. LESSONS LEARNED FOR “NEXT TIME” For example, the subway’s “A” line, linking to the Rockaway Peninsula, was devastated, with “waters crashing over and under the tracks, twisting steel rails, destroying the electrical and signal infrastructure and washing out hundreds of feet of track support,” according to MTA’s Charles Seaton. “Rails were heaved into a wavy pattern that resembled a miniroller coaster and tons of debris were left strewn along the tracks. Submerged in salt water during the storm, the signal and power delivery systems were toast.” 21 Advisor Spring 2013 From Staten Island to the Rockaways and along Long Island, Hurricane Sandy’s arrival in late October created an unprecedented disaster, to which the construction industry was challenged to respond. That response had to address both major infrastructure damage (to tunnels, trains and buildings) and the life-changing impacts Sandy had on families and homes. TABLE OF CONTENTS The major agencies had extensive resources back on line within about a week after the storm, though some damage will take much longer to repair. The impact on families in the storm’s path was vast and profound, but with help from the City and FEMA, and anticipation of vast property insurance claims, recovery is underway. 22 Advisor Spring 2013 New York Mayor Michael Bloomberg at a press briefing during the recovery effort. Joining him are (L to R) Kathryn Mallon, NYC Department of Environmental Protection, Brad Gair, City Director of Housing Recovery Operations, and Deputy Mayor Cas Holloway. “No precedent had been set in the history of New York City in how to manage such an extreme situation.” And lessons have been learned for the next time a significant natural disaster threatens. The city, owner agencies and public safety bodies were well prepared for Sandy, says Anderson. “New York City is a well-managed place,” he comments. Still, “there was an uneven level of preparedness among agencies, and some could have hit the ground running but didn’t. We need more and better planning.” Coletti agrees, and cites contract terms as something that could have been settled in advance, covering things like indemnification, wage rates, verifying the skills of volunteers, bulk purchasing of equipment, and methods for allowing smaller contractors to participate. “We need a national discussion of the business aspects of responding to emergencies,” Coletti says. John J. McKeon is vice president of CMAA. He can be reached at jmckeon@cmaanet.org. VOLU ME I, NO. 2 The Journal of Professio nal CM/PM Practice WINTER Owners and CM/PMs in the industry. 20 12 REACH THE TOP A $1.87 billio n expansion doubles the capacity of Miami International Airport. CMAA’s Advisor is read by 10,000 CM/PM professionals and owners that need the latest services and products on the market. SIGN UP NOW FOR A FULL YEAR AND GET ONE AD FREE! >> CONTACT ALEX PERROY at advisor@tgdcom.com to find out more. ADVERTISING: ADVISOR | WEBSITE | EMAILS | CUSTOMIZED NOW AVAILABLE: A combination of text interviews and more that defines and promotes the Construction Management profession and the excitement of this growing field. It’s a great item to donate to the guidance offices of your local high schools or colleges, or for regional chapters to provide in quantity to the student chapters they support. Order your copy of Becoming A Construction Manager TODAY. 23 Advisor Spring 2013 Becoming a Construction Manager 2013 LEADERSHIP FORUM SOLUTIONS, CONNECTIONS AND ALL THAT JAZZ! SUNDAY,MAY5,2013 SUNDAY, MAY 5, 2013 3:30-PM-5:00PM•OPENINGPLENARYSESSION:WelcomeandKeynotesfollowedbyReception OPENING PLENARY SESSION Sponsored Keynote & CII Presentation followed by Reception MONDAY,MAY6,2013 7:00AM-9:00AM•PLENARYBREAKFAST MONDAY, MAY 6, 2013 In these VUCA times, it may be difficult to see how the business is moving forward, but leadership can drive success and create momentum by emphasizPLENARY BREAKFAST Louisiana’s TIMED Program ing consistency in meeting specific performance standards. •RonMagnus,Managing Director, FMI Corporation BIM Planning for Organizations Delivering Better Projects through DeliveringBetterProjectsthrough Fostering Lean Construction and The purpose of this course is to provide attendFosteringLeanConstructionand The purpose of this course is to provide Integrated Project Delivery Behaviors ees with a standard approach to planning for the IntegratedProjectDelivery attendees with a standard approach to planBIMPlanningforOrganizations 9:30 am – 10:30 am integration of BIM throughout organization in Behaviors and integrated project delivning for thean integration of BIM throughout Lean construction organization order maximize the order to maximize theanvalue of BIMinand itstoability Lean construction and integrated project value of BIM and its ability to support variousery are becoming more widely used with great to support various aspects of an organization. are becoming more widely used with successdelivery to deliver greater value to the owner. aspects of an organization. great success to deliver greater value t • Ralph Kreider, BIM •RalphKreider,BIM Program Manager / Program Manager / o the owner. • David Umstot, PE, Vice Chancellor, Facilities Graduate MBP Research Assistant, MBP / Penn State Graduate Research Assistant, / Penn State •DavidUmstot,PE,Vice Chancellor, Facilities Management, San Diego Community College University Management, San Diego Community College University District •CraigDubler,PhD,Virtual Facilities Engineer, District • Craig Dubler, PhD, Virtual Facilities Penn State Office of Engineer, Physical Plant Penn State Office of Physical Plant Project Manager, Trammell •JessicaWolford, Crow Company Counting Risk Discussion on CM’s leadership role in the sharing, transfer and assignment of project risks and for what purpose? 11:00 am – 12:00 pm •DanielHarpstead,PE,Sr. Vice President, Technical Discipline Civil, Architecture and Discussion on CM’s leadership roleKleinfelder in the sharing, Design Lead, transfer and assignment of project risks and for •GeorgeO.Lea,Jr.,PE,FCMAA,CCM, Chief Military Engineer, HQUSACE what purpose? • • 24 Advisor Spring 2013 • renovation project. •SusanKopinski,Deputy Director-Finance & Administration, Lambert-St. Louis • Susan International AirportKopinski, Deputy Director-Finance & Administration, Lambert-St. Louis Internation •JerryBeckmann,PE,Assistant Director, Airport Lambert-St. Louis Planning/Engineering, International Airport •MikeMinges,Vice President, Kwame Planning/Engineering, Lambert-St. Louis Building Group International Airport LeanSix-SigmaforDesignAgents &ConstructionCompanies,Magic WandorMalarkey? This session will discuss the evolution of Lean Lean Six-Sigma forhow Design Agents & Manufacturing and the Lean Manufacturing concepts can be used by Owners to Construction Companies, Magic Wand set criteria to qualify CM’s, Design Agents and Construction Companies or to evaluate or Malarkey? those laying claim to being “LEAN” and/or • Mike Minges, Vice President, Kwame Buildin Group TakingCMGCtoaNewLevel CMGC contracting allows the owner, designer and contractor to identify, allocate and mitigate project risk before the final cost of the project isTaking determined and allows CMGC totheaowner New Level and contractor to allocate and manage project contingency much differently, resulting CMGC contracting allows the owner, designer in less money spent on risk and the ability to contractor to identify, allocate and mitiga constructand more of the project. project risk before the final cost of the project “SIX-SIGMA” qualified. This session will discuss the evolution of Lean • BretBarton,PE, Project Manager, Granite determined and allows the owner and contrac •IrvinRichter,FCMAA,Chairman of the Board, Manufacturing and how the LeanResident Manufacturing Construction • MichaelVega,PE,CPE,Senior Daniel Harpstead, PE, Vice President, Hill Sr. International to allocate and manage project contingency Engineer, Los Angeles • DougJackson,PE,Senior Vice President concepts Construction can be used by Owners toUnified set criteria Technical Discipline Civil, Architecture and •JoniL.Powell, VP/Principal, Kleinfelder, Inc. much differently, resulting in less money spen School District and Principal Project Manager, to qualify CM’s, Design Agents and Construction Design Lead, Kleinfelder HDR Engineering, Inc. the ability to construct more of the on risk and • MichaelD.Dell’Isola,PE,CVS,FRICS, Companies or to evaluate those laying claim to Senior Vice President, Faithful + Gould George O. Lea, Jr., PE, FCMAA, CCM, project. being “LEAN” and/or “SIX-SIGMA” qualified. Chief Military Engineer, HQUSACE • Bret Barton, PE, Project Manager, Granite • Michael Vega, PE, CPE, Senior Resident Irvin Richter, FCMAA, Chairman of the Board, 12:00PM-1:30PM•PLENARYLUNCH Construction Construction Engineer, Los Angeles Unified Hill International School District • Doug Jackson, PE, Senior Vice President an KnowledgeManagementinthe Design-Build-to-BudgetSolution ConstructabilityandItsAlias Joni L. Powell, VP/Principal, Kleinfelder, Inc. Principal Project Manager, HDR Engineering, • Michael D. Dell’Isola, PE, CVS, FRICS, AECIndustry AdvancesDDOT’s11thStreet Constructability is a CII Best Practice; it Senior Vice President, Faithful + Gould Bridges provides significant benefits to construction A discussion and review of knowledge 1:45 pm – 2:45 pm • In adisaster, natural disaster, owners and contractors In a natural owners and contractors must work insurers must work closely withclosely insurers with to finance and to finance and deliver the recovery. this case study, the case study, the deliver theInrecovery. In this Lambert-St. Louis airport team also needed Lambert-St. Louis airport team also needed to integrate recovery efforts with an existing to project. integrate recovery efforts with an existing renovation • Jerry Beckmann, PE, Assistant Director, • Jessica Wolford, Project Manager, Trammell Crow Company CountingRisk Project Finance and Delivery After ProjectFinanceandDeliveryAfter a Natural Disaster aNaturalDisaster management (KM) in the AEC industry including survey results on the state of KM within major university Capital Projects Offices in the US. • BobBaldwin,CCM,Assoc.DBIA, Associate, Jacobs Associates To overcome budgetary challenges, HNTB, as program manager, and the District of Columbia Department of Transportation PLENARY LUNCH: delivered 80 percent of the 11th Street Bridge project for 60 percent of the cost using an innovative design-build-to-budget solution. Knowledge Management in the AEC Industry Design-Build-to-Budget Solution • Ronaldo(Nick)Nicholson,PE,Chief Engineer,DDOT’s District Department Transportation Advances 11thofStreet Bridges A discussion and review of knowledge management (KM) in the AEC industry including survey results on the state of KM within major university Capital Projects Offices in the US. To overcome HNTBbudgetary Corporation challenges, HNTB, as program• manager, and the District Manager, of Columbia SharifAbou-Sabh,PE,Program HNTBofCorporation Department Transportation delivered 80 percent of the 11th Street Bridge project for 60 percent of the cost using an innovative design-build-to-budget solution. • Bob Baldwin, CCM, Assoc. DBIA, Associate, Jacobs Associates • PeterMcDonough,PE,Project Manager, • Ronaldo (Nick) Nicholson, PE, Chief Engineer, District Department of Transportation projects. • EdwardSparks,CCM, VP Construction Services, WorleyParsons • KeithLetsos,Area Construction Specialist, WorleyParsons Constructability and Its Alias Constructability is a CII Best Practice, it provid significant benefits to construction projects. • Edward Sparks, CCM, VP Construction Serv WorleyParsons • Keith Letsos, Area Construction Specialist, WorleyParsons As of 2/12/13. Subject to change. 2013 LEADERSHIP FORUM C M A A 2 0 1 3 L E A D E R S H I P F O R U M MONDAY,MAY6,2013 SUNDAY, MAY 5, 2013 3:15 pm – 4:15 pm SuccessfulCommissioningand TurnoverattheCityofHouston’s OPENING PLENARY SESSION SoutheastWaterPlant80MGD Expansion–How’dWeDoIt? NewOrleansDrinkingWater,WasteSystems:FinancingtheRecovery A discussion forum on the obstacles and success stories in delivering a $170M water plant expansion for the fourth largest US city. The Sewerage and Water Board of New Orleans continues to work through the financial challenges of recovering from hurricane Katrina, and maintaining service to 100% of the city. MONDAY, MAY 6, 2013 • KyleJones,CCM,Senior Construction Manager, CDM Smith PLENARY • SandeepAggarwal,Managing Engineer, City of Houston Sewerage and Water Board of New Orleans integration of BIM throughout an organization in order to maximize the value of BIM and its ability to support various aspects of an organization. Lean construction and integrated project delivery are becoming more widely used with great success to deliver greater value to the owner. 4:30PM-5:30PM•PLENARYSESSION • Ralph Kreider, BIM Program Manager / Graduate Research Assistant, MBP / Penn State University • David Umstot, PE, Vice Chancellor, Facilities Management, San Diego Community College DistrictTUESDAY,MAY7,2013 7:15AM-8:30AM•PLENARYBREAKFAST • Jessica Wolford, Project Manager, Trammell PlayingonaBIMTeam Crow Company dCM deConstructs deeply rooted, instinctively territorial cultural habits that sabotage projects to create a shift toward a fulfilling, integrated, collaborative platform for project delivery. • MarcGravallese,CCM,RA,LEEDAP, deConstruction Manager, CI International • JosephBecker,PE,General Superintendent, BREAKFAST Louisiana’s TIMED Program BIM Planning for• Organizations KennethBrown, Plant Manager - Southeast Delivering Better Projects through Water Plant, City of Houston Fostering Lean Construction and The purpose of this course is to provide attend• J.R.Reavis, Project Manager, Southwest Integrated Project Delivery Behaviors ees with a standard approach to planning for the Water Company • Craig Dubler, PhD, Virtual Facilities Engineer, Penn State Office of Physical Plant deConstructionManagement(dCM): waterandDrainage/Stormwater RebuildingCMfromtheCore Sponsored Keynote & CII Presentation followed by Reception TheBNSF/COVWaterfrontAccess Project:MultipleOwners DeliveringaRevitalizedLinkto VancouverUSA’sWaterfront • LauraStagner,AIA,PMP, Director, Zone A Office of Design & Contraction/Office of Project Delivery, GSA/Public Buildings Service Project Finance and Delivery After • GianneConard,AIA, Regional Chief Architect a Natural & Recovery Executive NewDisaster England Region, GSA/Public Building Service In a natural disaster, owners and contractors must work closely with insurers to finance and deliver the recovery. In this case study, the Lambert-St. Louis airport team also needed to integrate recovery efforts with an existing renovation project. • Susan Kopinski, Deputy Director-Finance & Administration, Lambert-St. Louis Internation Airport • Jerry Beckmann, PE, Assistant Director, ConstructingtheJohnJames Planning/Engineering, Lambert-St. Louis AudubonBridge,theLongest International Airport Cable-StayedBridgeintheWestern Hemisphere • Mike Minges, Vice President, Kwame Buildin 8:45 am – 9:45 am The adoption of the BIM process is more social than technological. This session will be a guided discussion on the roles and expectations of various BIM team members. What Group The BNSF/COV Waterfront Access Project is A strong program management approach was should be done, what shouldn’t ever happen an excellent example of how a collection of necessary to construct the first design-build and how to get the team started off right. The owners can deliver a complex transportation project for Louisiana Department of Transporpresenter will provide scenarios, paradigms infrastructure project by accurately scoping tation and Development (LADOTD), also the and theories to start off conversation, and needs, allocating efforts, Agents honoring & longest cable-stayed in the Counting Risk then ask the audience for their thoughts, Leantheir Six-Sigma for their Design Taking bridge CMGC towestern a New Level the agreements made, and collaborating hemisphere. expectations and solutions. Construction Companies, Magic Wand throughout. Discussion on CM’s leadership role in the sharing, CMGC contracting allows the owner, designer • RichardSavoie,PE, Chief Engineer, • BenjaminEllisCrosby,CM-BIM,CCM,LEEDor Malarkey? transfer and assignment of project risks and for and contractor to identify, • EricForsyth,PE, Supervising Construction Louisiana Department of Transportation andallocate and mitiga APBD+C,Director of BIM and VDC, W. G. Yates Engineer, Parsons Brinckerhoff Development what purpose? project risk before the final cost of the project Construction This session will discuss the evolution of Lean • StephenSpohrer,PE, determinedChief andOperating allows the owner and contrac Manufacturing and how the Lean Manufacturing Officer, G.E.C., • Daniel Harpstead, PE, Sr. Vice President, Inc. • George O. Lea, Jr., PE, FCMAA, CCM, Chief Military Engineer, HQUSACE concepts can be used by Owners to set criteria to qualify CM’s, Design Agents and Construction Companies or to evaluate those laying claim to being “LEAN” and/or “SIX-SIGMA” qualified. KnowledgeManagement: • Irvin Richter, FCMAA, Chairman of the Board, Hill International TheKeytoLifeCycleManagement Techniques for effective transfer of • Joni L. Powell, VP/Principal, Kleinfelder, Inc. project BIM knowledge from construction 10:15 am – 11:15 am • RobertFraga,AIA,FCMAA,Regional Operations Manager, MBP • RalphKreider,EIT, Director BIM Services, MBP • Bret Barton, PE, Project Manager, Granite PartneringintheRealWorld– Construction TheSuccessofPartneringatthe PortofLongBeach • Doug Jackson, PE, Senior Vice President an • Michael D. Dell’Isola, PE, CVS, FRICS, toAvoidBeingSetUpforClaim Senior Vice President, Faithful + Gould Principal Project Manager, A presentation of how partnering at the port HDR Engineering, of Long Beach has provided a successful means to resolve issues in a timely manner saving time, money to the owner. Tricks, Traps and Ploys of CPM Scheduling: What Owners, PM’s and CM’s need to know in reviewing Contractor’s Baselines and Updates to avoid being set up for claims. PLENARY LUNCH: •LeoF.Sumner,II,BSIT,MBA, Principal, The Tiburon Group, LLC Knowledge Management in the AEC Industry Design-Build-to-Budget Solution Advances DDOT’s 11th Street Bridges A discussion and review of knowledge management (KM) in the AEC industry including survey results on the state of KM within major university Capital Projects Offices in the US. To overcome budgetary challenges, HNTB, as program manager, and the District of Columbia Department of Transportation delivered 80 percent of the 11th Street Bridge project for 60 percent of the cost using an innovative design-build-to-budget solution. 11:30AM-12:30PM•CLOSINGTOWNHALL • Bob Baldwin, CCM, Assoc. DBIA, Associate, Jacobs Associates on risk and the ability to construct more of the project. • Michael Vega, PE, CPE, Senior Resident Tricks,TrapsandPloysofCPM Scheduling:WhatOwners,PM’sand Construction Engineer, Los Angeles Unified CM’sNeedtoKnowinReviewing School District Contractor’sBaselinesandUpdates to operations. to allocate and manage project contingency • JimWiley,PE,Project Manager,resulting in less money spen much differently, Michael Baker Jr., Inc. • Ronaldo (Nick) Nicholson, PE, Chief Engineer, District Department of Transportation • RichardPanos,AIA,CCM, Program Manager, Parsons • GaryCardamone,PE,FCMAA,Director of Construction Management, Port of Long Beach • ReneeL.Hoekstra,CVS,President, Constructability and RH & Associates, Inc. Its Alias 25 Advisor Spring 2013 Technical Discipline Civil, Architecture and Design Lead, Kleinfelder Constructability is a CII Best Practice, it provid significant benefits to construction projects. • Edward Sparks, CCM, VP Construction Serv WorleyParsons • Keith Letsos, Area Construction Specialist, WorleyParsons As of 2/12/13. Subject to change. TABLE OF CONTENTS FINAL WALKTHRU CHEMICAL AND MATERIAL SCIENCES FACILITY AT OAK RIDGE NATIONAL LABORATORY 26 Advisor Spring 2013 PHOTOS BY GAIL BABCOCK, COURTESY OF MCCARTHY BUILDING COMPANIES OAK RIDGE, TN Owner: Oak Ridge National Laboratory managed by UT-Battelle for the U.S. Department of Energy Office of Science CM: McCarthy Building Companies, Inc. Architect: Cannon Design Builder: McCarthy Building Companies, Inc. TABLE OF CONTENTS Oak Ridge National Laboratory’s new three-story, 160,000 square-foot research facility houses research in energy-related technologies including advanced batteries and high-efficiency solar panels, biological and environmental systems, simulations, and national security science and technology. The high hazard level-2 and -4 occupancies building is flexible, secure and energyconscious and includes 50 laboratories, 164 offices, and 120 workstations that meet modern standards for safe and efficient operations that were virtually impossible to attain in ORNL’s old 1950s-era complex. The building includes roof-mounted photovoltaic panels and other energy systems. Maximized use of BIM drove schedule and cost savings and increased quality and safety, and early contractor involvement on precast concrete and underground utilities contributed to no change orders. Prefabrication of overhead utility corridors including duct work, piping and conduit materials, along with accelerated contractor involvement for owner-procured equipment and casework, ensured a faster pace with improved safety and quality. The facility had a final construction value of $72,901,675. 27 Advisor Spring 2013 Oak Ridge National Laboratory Chemical and Materials Sciences Facility, winner of 2012 CMAA Project Achievement Award for New Buildings, Constructed Value up to $100 million.