Chabot College
Fall, 2002
Replaced Fall 2006
Course Outline for Business 14
BUSINESS COMMUNICATIONS
Catalog Description:
14 - Business Communication
3 units
Process of transferring oral and non-verbal meanings and the techniques that help remove
barriers. Delegating work assignments, planning, problem solving, conferences, employee
counseling and making oral presentations. Strongly recommended: Eligibility for English 1A
or 52A. 3 hours.
Prerequisite Skills:
None
Expected Outcomes for Students:
Upon completion of this course, the student should be able to:
1. analyze two-way communication and diagnose the barriers that prevent the transfer of
meaning;
2. use empathy and demonstrate an awareness of our multicultural society in everyday
speaking and listening;
3. demonstrate a marked improvement in listening skills;
4. discuss the roles people play which impact group dynamics;
5. demonstrate increased success in orally communicating ideas;
6. demonstrate understanding of pre-meeting checklists, meeting agenda; publishing
minutes; and post-meeting assessment.
Course Content:
1.
2.
3.
4.
5.
6.
7.
The communication process
a. stimulation and motivation
b. encoding and decoding
c. feedback
Organizational communication
a. formal and informal communication
b. organizational methods
c. coordination of people and groups
Improving interpersonal relationships
a. relationships and organizational success
b. developing and maintaining relationships
c. developing multicultural relationships
Effective listening
a. signs of poor listening
b. understanding fact vs. inference
c. improving listening skills
Nonverbal communication
a. types of nonverbal communication
b. nonverbal status symbols in business
c. nonverbal symbols in a multicultural world
Obstacles to organizational communication
a. communication anxiety
b. presentation preparation
c. bypassing
Interviewing techniques
a. employment interviews
b. counseling interviews
c. exit interviews
Chabot College
Course Outline for Business 14, Page 2
Business Communications
Fall 2002
Course Content, (Continued)
8.
Small group communication and problem solving
a. use and value of small groups
b. characteristics of effective problem-solving groups
c. basic problem solving procedures
9. Participation and leadership in small groups
a. group membership roles
b. effective group participation
c. effective group leadership
10. Types of presentations
a. informative presentations
b. persuasive presentations
c. presentation preparation
11. Researching supporting and delivering your ideas
a. researching topic selection
b. verbal supporting materials
c. improving delivery
12. Use of visual aids
a. benefits of visual aids
b. types of visual aids
c. designing visual aids
Methods of Presentation:
1.
2.
3.
4.
5.
Lecture
Discussion
Oral presentations
Case problems
Videos
Assignments and Methods of Evaluating Student Progress:
1.
2.
Typical Assignments:
a. Reading assignments
b. In class presentations
Evaluation Methods:
a. Examinations
b. Final Examination
Textbook(s) (Typical):
Communicating for Results, 6th Edition, Cheryl Hamilton, Cordell Parker, Wadsworth, 2001
Communication for the Workplace, 2ND Edition, Blanche Ettinger, Edna Perfetto, Prentice
Hall, 2001
Business Communication in Context, Melinda Kramer, Prentice Hall, 2001
Special Student Materials:
None
mc 11/26/01
COBUS14