Chabot College Student Services Program Review Report Year One of Program Review Cycle Career and Transfer Center Submitted on March 13, 2013 Ernesto Victoria/Dara Greene Final Forms, 1/19/13 Table of Contents Section 1: Who We Are ............................................................ 1 Section 2: Where We Are Now ................................................. 2 Section 3: The Difference We Hope to Make ............................. 3 Required Appendices: A: Budget History .........................................................................................4 B: Student Learning and Service Area Outcomes Inventory .........................5 E: New Initiatives .........................................................................................6 F2 F1: New Faculty Requests ........................................................................7 F2: Classified Staffing Requests ....................................................................8 F3: FTEF Requests ........................................................................................9 F5: Supplies and Services Requests ............................................................10 F6: Conference/Travel Requests ................................................................11 F7: Technology and Other Equipment Requests ........................................12 F8: Facilities Requests ................................................................................13 2 1. Who We Are Limit your narrative to no more than one page. Describe your unit--your mission, vision, responsibilities and the goals of your area. How does your unit support other student services, administrative, and academic units? What impact do you have on student learning? Describe the number and types of staff in your office, both now and historically. Our unit is the Career and Transfer Center located in Building 700, Room 761. Our mission is to offer a physical space for students to gather in order to access Career and Transfer Information, plus workshops on transfer and career information and other various events throughout the year. We have approximately 20 computers for Chabot students to use, linked to a pay card printing system. We host university reps on campus who meet individually with students in one of the CTC offices or who table in the lobby of Building 700. Additionally, we host a Transfer Day every fall and a Transfer Night in the spring semester. In past years we have also hosted a Career Faire in the Gymnasium which saw over 50 employers and 1,000 attendees. Every spring semester the CTC hosts a Transfer Ceremony to celebrate the accomplishments of students who have been admitted to universities of the following year as many transfer students are not eligible to attend the graduation ceremony at Chabot since they have not earned degrees or certificates before transferring. In the past we have offered 4-6 field trips to neighboring universities at no cost or minimal cost to the students. While the overall goal of the Career and Transfer Center is to raise transfer awareness, transfer rates and offer career and employment services, we hope to increase our overall transfer rates and our employment opportunities by more outreach to our current students, as well as to the community that we serve. The CTC is an integral component of the campus at large since one of the defining missions of the California Community College system is to assist students in meeting their transfer goals. This is also in alignment with the new Strategic Plan. The CTC has historically partnered with Special Programs in order offer university visits as a combined unit. The conference center located in the CTC is used by many other campus entities for meetings. We provide transfer workshops that are available to ALL students on campus. The CTC supports student learning by providing resources, such as the computer lab, for students to use for researching homework projects, transfer information, developing their resumes, etc. In addition, the workshops in the CTC support student learning in a broad sense of how to reach their transfer goals, apply to universities and write personal statements. Currently the CTC has no more Chabot full-time Classified Professional staffing since the departure of the Career and Transfer Specialist in August 2012. We have Chabot students who are hired as peer advisors staffing the front desk of the CTC and keeping center operating during business hours. Our Transfer Directors have 15 hours of coordination a week to oversee 1 some of the basic functioning of the services provided. Historically since 2007 we had 1 fulltime Classified Professional overseeing the all the activities in the center. Previous to 2007 the CTC has 1 full-time Classified Professional plus 2 part-time Classified Professionals overseeing the day to day operations of the center, which at the time was a stand-alone Transfer Center separate from the Career Center. Since that time, with the exception of the 3-year FIPSE grant period, the staffing has been cut down to almost nothing over the past year and is an area of concern for the Counseling Division and Student Services as a whole. 2 2. Where We Are Now Complete Appendix A (Budget History) and Appendix B (Student Learning Outcomes/Service Area Outcomes Inventory) prior to writing your narrative. Limit your narrative to no more than two pages. As you enter a new Program Review cycle, reflect on your achievements over the last few years. What did you want to accomplish? What are your Student Learning Outcomes (SLOs) and Service Area Outcomes (SAOs), and what progress have you made toward achieving them? Describe how changes in resources provided to your office have impacted your achievements. What are you most proud of, and what do you want to continue to improve? Discuss important trends that will have a significant impact on your unit over the next three years. Those could include technology, facilities, equipment, student demand. What opportunities and challenges do your foresee in the next three years? Over the past few years our CTC goals were to maintain a comparable level of service for our students in the face of budget and staffing cuts. While the CTC has many ideas for growth, including front desk counseling for specific transfer questions, increasing the number of career and transfer workshops offered, updated technology and other equipment and a stronger online presence, these goals are difficult to accomplish in light of the current budget situation. What we were able to offer was the “usual” annual events, workshops and university rep visits. After reviewing data pulled from our SARS tracking system, one of the things that we are proud of is the many ways students use the resources in the center. Our 2011-2012 data from SARS shows that we had over 13,000 student contacts in the center. Some of the reasons student s visits the center are to access Class-web, career information, job search, Eureka, resume writing, the Zone, transfer information, ASSIST.org, University catalogs, meet with a university rep, and Blackboard. As you can see by the sheer number of student contacts the CTC is a central service where information can be disseminated, which is in alignment with the goals of the strategic plan in increasing student success, “Increase the number of students that achieve their educational goal within a reasonable time by clarifying pathways and providing more information and support.” The largest impact on the 2012-13 academic year has been the loss of a 100% Career and Transfer Center Specialist. Due to this reduction in staffing the CTC is considering cancelling the annual University Transfer Night event and scaling back the University Transfer Celebration. The only professional, non-student staffing in the center is held by a Counseling faculty Coordinator who is give 8 hours a week release time to oversee transfer activities. We are most proud of the number of contacts (student activity) in the center and the hands-on help given by our peer advisors. Students are regularly given assistance with all types of questions regarding online access to services plus resources and events hosted by the CTC. 3 Some of the challenges we foresee in the next three years are the limited funding and staffing in the center. We are requesting a full-time Classified Professional replacement for the Career and Transfer Specialist position that was vacated in August 2012. One of the opportunities we see arising in the next three years is the CTC potentially becoming the hub for information regarding pathways to transfer. Chabot has begun to emphasize the creation of Pathways to integrate the various services offered at Chabot and we can picture the CTC as centralized location for dissemination of information regarding Pathways. The potential for student demand increasing over the next three years is high as local community colleges may lose accreditation and we would see an influx of students from those closed colleges. 4 3. The Difference We Hope to Make Review the Strategic Plan goal and key strategies at http://www.chabotcollege.edu/prbc/StrategicPlan/SPforPR.pdf prior to completing your narrative. Please complete Appendices E (New Initiatives) and F1-3 and 5-8 (Resource Requests) as relevant to your needs to further detail your narrative. Limit your narrative to three pages, and be very specific about what you hope to achieve, why, and how. What initiatives would you like to undertake to improve or strengthen your unit or to address demand for your services? What initiatives are underway in your area, or could you begin, that would support the achievement of our new Strategic Plan goal and strategies and/or improve student learning? Identify specific, measurable goals and the resources needed to achieve them. We presently offer workshops on a variety of topics to assist students in successfully completing their goals of transferring to a four year university, or in acquiring an AA/AS degree, a Certificate or Career/Job Exploration. Some of the workshops are Transfer Basics, Applying to a CSU/UC. Writing a Personal Statement, Resume Writing, etc. One initiative to enhance student learning, is to increase the number of students attending these workshops. We hope to achieve this goal, by improving the marketing of these workshops to the campus community, via flyers, electronic boards, classroom visits and advertising in the campus newspaper and on our CTC website. The workshop evaluation data from fall 2012 is summarized into the following learning themes: Attendance & Evaluation Themes from Transfer Workshops – Fall 2012 Attendance Summary Statistics Total # workshops: 26 Total Attended: 190 students Average Attendance per workshop: 7 students The following is a list of the most common themes from the student evaluations of the Fall 2012 Transfer Workshops. Lessons Learned & Suggestions- Overall Need to increase promotion of workshops o Promote to general student population in new ways by… Send info to basic skills and golden four transfer class teachers Post info on transfer center events calendar earlier in semester Post on display boards around campus (electronic and real) Collaborate with ASCC and Student Clubs to promote workshops o Continue promotion to special programs 5 Workshop: TAG General Info Suggestions Include more info on Tag review process Include more info on steps after hitting submit button More info on how to start the general CSU/UC application process Workshop: UC TAG Online Help What I learned Students want details on their specific majors and tag Students find the UC Transfer Admission Planner very helpful to calculate UC GPA Suggestions Refer to assist.org and tag websites earlier in workshop to show students major specific info Include more info on Tag review process Include more info on steps after hitting submit button Workshop: Transfer Basics What I learned Students found most useful o Explanation of transfer pie (60 units = major + GE + electives) o Information on AA-T/AS-T degrees Suggestions Increase information on AA-T/AS-T in workshop Workshop: Eureka What I learned While a small # of students attended the Eureka workshops, they learned a lot about possible careers and majors Suggestions Need to promote Eureka workshops further o Consider sending Flyer on Eureka workshops to Basic Skills Classes to help students identify majors/careers earlier on in educational path Workshop: Major Exploration What I learned Students found most useful. o Eureka o Assist.org Suggestions More info about specific majors Longer than 1 hour More info on assist.org 6 Workshop: CSU Application Lab What I learned Students have great difficulty calculating their CSU transfer GPA Helpful to create sample CSU application and use this as main presentation tool for students Suggestions More info on application fee waivers Give students more practice with calculating CSU transfer GPA Make power point more elaborate and use as supporting handout to actual sample CSU application Discuss meaning of impacted campuses and local priority admissions more Explain AA-T/AS-T portion of CSU application Workshop: UC Application Lab What I learned Students have great difficulty calculating their UC transfer GPA Helpful to create sample UC application and use this as main presentation tool for students Suggestions More info on application fee waivers Give students more practice with calculating UC transfer GPA Make power points more elaborate and use as supporting handout to actual sample UC application Workshop: 11/27 and 11/29 Day Long CSU/UC Application Lab What I learned Need to plan events further in advance o Recruit more counselors in advance o Ask if event can be financially supported o Continue coordination of event with Transfer Council, ValJean and Peer Advisors o Need special promotion campaign (flyers, emails etc) to further support event Suggestions Ask counselors to sign up for event at beginning of semester Ask ASCC to promote event in key transfer level English and Math classes Workshop: Scholarship Search What I learned Need to check with Financial Aid to see if they will maintain their scholarship website going forward Students need more explanation about financial aid in general Suggestions 7 Don’t spend time signing up for Fast Web o Pre-create fast web account and show students what it is like to use a search engine to look for scholarships Have more scholarship search workshops Discuss different kinds of aid: grants, loans etc Info on scholarships for international students A second initiative is to update and improve the CTC website. Our society continues to rely and search more and more, for information on the internet and our students are even more reliant on technology. Having a vibrant and updated website where students can clearly see what resources we offer through the CTC will help students to be more successful in reaching their educational goals. We feel that both of these initiatives are reliant on increased staffing of the CTC. The ideal number of staff to make these initiatives happen is two; a Transfer Center Counselor/Coordinator to oversee the overall functioning of the CTC and Transfer Center Specialist to assist the Coordinator. The scope and demand of the required duties need the attention of two individuals, especially in planning and coordinating transfer activities on campus, attending Transfer Coordinator Regional Meetings and administrative over sight; Some of those duties need the attention of a Counselor and others can be conducted by the Specialist. 8 Appendix A: Budget History and Impact Audience: Budget Committee, PRBC, and Administrators Purpose: This analysis describes your history of budget requests from the previous two years and the impacts of funds received and needs that were not met. This history of documented need can both support your narrative in Section A and provide additional information for Budget Committee recommendations. Instructions: Please provide the requested information, and fully explain the impact of the budget decisions. Category Classified Staffing (# of positions) Supplies & Services Technology/Equipment Other (Transfer Counselor) TOTAL 2011-12 Budget Requested 2011-12 Budget Received 0 $2,140 0 0 $2,140 100,000 2012-13 Budget Requested 0 100,000 2012-13 Budget Received 0 $1,915 0 0 $1,915 1. How has your investment of the budget monies you did receive improved your Service Area Outcomes? When you requested the funding, you provided a rationale. In this section, assess if the anticipated positive impacts you projected have, in fact, been realized. The CTC did not receive any funding above and beyond what had already been allocated in previous years. In fact, the CTC suffered a loss of the one full-time Classified Professional who staffed the center and that position was not replaced for the 2012-2013 academic year. 2. What has been the impact of not receiving some of your requested funding? How has your ability to serve the college and our students been impacted, or safety compromised? The impact of not receiving funding as requested as been a reduction in CTC open hours and a reduction in services offered. The field trips to university campuses were eliminated, along with the Job Faire and Transfer Night will be eliminated in Spring 2013. 9 Appendix B: Student Learning and Service Area Outcomes Inventory Audience: PRBC and Administrators Purpose: This analysis enables us to track progress on key learning and student service goals, and to meet our accreditation standards. Instructions: Please provide the requested information, noting ongoing SLOs/SAOs as well as any new goals. SLO/SAO How Measured Results/Discussion SLO #1: Students who attend CTC transfer workshops will be able to describe how the CSU and UC transfer requirements differ and the importance of planning for lower division major requirements as well as general education Workshop Evaluations SAO #1: Rates of Students successfully transferring who attended Transfer workshop in CTC Transfer Need to send W#’s to IR by end of Rates of Spring 2013 to compare persistence Students and success rates of users to non-users who attended Workshops Data The numbers of students using the collected Career & Transfer Center has steadily from SARS increased since 2010 when we moved Grid and into the new CSSC building. More state SARS Trak mandates for transfer rate in the CTC accountability as a measure of institutional effectiveness support the need for more resources in this area. SAO #2: Numbers of students who use Career/Transfer Center and its relative services: workshops, university representatives, Peer Advisor assistance, use of computers, field trips, and special events SAO #3: SAO #4: 10 Workshop evaluations summarized by themes including what students learned and suggested for improvement Appendix E: Proposal for New Initiatives (Complete for each new initiative) Audience: Deans/Unit Administrators, PRBC, Foundation, Grants Committee, College Budget Committee Purpose: A “New Initiative” is a new project or expansion of a current project that supports our Strategic Plan. The project will require the support of additional and/or outside funding. The information you provide will facilitate and focus the research and development process for finding both internal and external funding. How does your initiative address the college's Strategic Plan goal, or significantly improve student learning? What is your specific goal and measurable outcome? What is your action plan to achieve your goal? Target Required Budget (Split Completio out personnel, supplies, n Date other categories) Activity (brief description) How will you manage the personnel needs? New Hires: Faculty # of positions Classified staff # of positions Reassigning existing employee(s) to the project; employee(s) current workload will be: Covered by overload or part-time employee(s) Covered by hiring temporary replacement(s) Other, explain 11 At the end of the project period, the proposed project will: Be completed (onetime only effort) Require additional funding to continue and/or institutionalize the project (obtained by/from): Will the proposed project require facility modifications, additional space, or program relocation? No Yes, explain: Will the proposed project involve subcontractors, collaborative partners, or cooperative agreements? No Yes, explain: Do you know of any grant funding sources that would meet the needs of the proposed project? No Yes, list potential funding sources: 12 Appendix F1: Full-Time Faculty or Counselors/Adjunct Staffing Request(s) [Acct. Category 1000] Audience: Faculty Prioritization Committee and Administrators Purpose: Providing explanation and justification for new and replacement positions for full-time faculty/counselors and adjuncts Instructions: Please justify the need for your request. Discuss anticipated improvements in student learning and contribution to the Strategic Plan goal. Cite evidence and data to support your request, including enrollment management data (EM Summary by Term) for the most recent three years, student success and retention data , and any other pertinent information. Data is available at http://www.chabotcollege.edu/ProgramReview/Data2012.cfm . 1. Number of new faculty or counselors requested in this discipline: __1__ 2. If you are requesting more than one position, please rank order the positions. Position Description 1. Counselor One FTEF Transfer Center Coordinator to oversee the center and supervision of the Peer Advisors. 2. 3. Rationale for your proposal. Please use the enrollment management data. Additional data that will strengthen your rationale include FTES trends over the last 5 years, persistence, FT/PT faculty ratios, CLO and PLO assessment results and external accreditation demands. We currently have four full time Counselors sharing the different duties in the Career Transfer Center, in addition to their regular responsibilities. Given the current enrollment of students at our college (13,500, as of Fall 2012) and the fact that more than 50% of our students transfer to four year universities, it seems rather important to have a full time Counselor overseeing the Transfer Center, which would strengthen and increase the effectiveness of providing the best possible supportive services to our students. Evaluative data from the FIPSE grant inquiry project revealed the CTC as a “persistence hub” for students with up to a 14% increase in persistence of users versus non-users of the CTC, as well as a “diversity portal” in that nearly 30% of the users identified as African American. Having this supporting data proves the CTC is a worthwhile investment in both student persistence and equity increases. 4. Statements about the alignment with the strategic plan and your student learning and service area goals are required. Indicate here any information from advisory committees or outside accreditation reviews that is pertinent to the proposal. The vast majority of our students come to Chabot to achieve an educational goal. Although 13 19% of our students are undecided upon registration, of those that have declared a goal, almost two-thirds hope to transfer, about 30% want to earn an Associate’s Degree or a certificate, and the remainder are here for personal development. The CTC serves a vital role in assisting those students to attain their respective educational goal by providing a variety of services, and as the FIPSE grant inquiry project revealed, students who use the CTC persist at a significantly higher rate than those who do not (up to 14% higher persistence rates), directly supporting the new one Strategic Plan Goal of reducing time to completion. Therefore, it is important that the center be properly staffed to make sure we are fully serving our students in completing their educational goal. 14 Appendix F2: Classified Staffing Request(s) including Student Assistants [Acct. Category 2000] Audience: Administrators, PRBC Purpose: Providing explanation and justification for new and replacement positions for full-time and part-time regular (permanent) classified professional positions (new, augmented and replacement positions). Remember, student assistants are not to replace Classified Professional staff. Instructions: Please justify the need for your request. Discuss anticipated improvements in student learning and contribution to the Strategic Plan goal, safety, mandates, accreditation issues. Please cite any evidence or data to support your request. If this position is categorically funded, include and designate the funding source of new categorically-funded position where continuation is contingent upon available funding. 1. Number of positions requested: __1____ 2. If you are requesting more than one position, please rank the order of positions. Position Description 1. Career and Transfer Specialist 100% (replacement of previous position which was vacated in August 2012.) Current job description on file at HR. 2. 3. Rationale for your proposal. Currently the CTC does not have a dedicated staff member to oversee the day-to-day operations or to supervise the student workers. Front desk staff is being composed entirely of student peer advisors. Need a trained specialist to run the center, expand access to information, organize transfer events and coordinate university representative visits among other duties and responsibilities. 4. Statements about the alignment with the strategic plan and program review are required. Indicate here any information from advisory committees or outside accreditation reviews that is pertinent to the proposal. We believe replacing the position of Career and Transfer Specialist in the CTC is in alignment with the following mandates of the strategic plan: The 2012-15 Strategic Plan Goal The PRBC has committed to a single goal for our Strategic Plan. That goal is to: “Increase the number of students that achieve their educational goal within a reasonable time by clarifying pathways and providing more information and support.” Achieving this goal requires two fundamental shifts. First, as a college, we need to focus more on student progress along educational pathways. While student retention and success in 15 individual courses and semester-to-semester persistence remain critically important, the ultimate achievement of educational goals is most important. Second, we need to act more in unison and less as individual parts (faculty vs. counseling vs. financial aid vs. A&R). We need to bring information and services to the students. 16 Appendix F3: FTEF Requests Audience: Administrators, CEMC, PRBC Purpose: To recommend changes in FTEF allocations for subsequent academic year and guide Deans and CEMC in the allocation of FTEF to disciplines. For more information, see Article 29 (CEMC) of the Faculty Contract. Instructions: In the area below, please list your requested changes in course offerings (and corresponding request in FTEF) and provide your rationale for these changes. Be sure to analyze enrollment trends and other relevant data at http://www.chabotcollege.edu/ProgramReview/Data2012.cfm . 1 FTEF for Transfer Counseling/Coordination is requested. The position will be about 75% noninstructional faculty conducing not-for-credit workshops, coordinating transfer services and direct counseling in the CTC, and 25% instructional teaching PSCN courses such as the one unit Transfer Planning course and Career & Education Planning. This position directly supports the Strategic Plan Goal, and would help the college meet basic Education Code requirements to have a staffed Transfer Center that provides transfer counseling services and instruction. 17 Appendix F5: Supplies & Services Requests [Acct. Category 4000 and 5000] Audience: Administrators, Budget Committee, PRBC Purpose: To request funding for supplies and service, and to guide the Budget Committee in allocation of funds. Instructions: In the area below, please list both your current and requested budgets for categories 4000 and 5000 in priority order. Do NOT include conferences and travel, which are submitted on Appendix M6. Justify your request and explain in detail any requested funds beyond those you received this year. Please also look for opportunities to reduce spending, as funds are very limited. Project or Items Requested 2012-13 Budget Requested Received $2,500 Certificates Certificate folders Certificate Seals Printer Paper Staples Paper clips Pens Pencils folders $1,915 2013-14 Request $ $100 $200 $50 $3200 $10 $10 $40 $20 $100 = $3,730 Total Requested 18 Rationale Appendix F6: Conference and Travel Requests [Acct. Category 5000] Audience: Staff Development Committee, Administrators, Budget Committee, PRBC Purpose: To request funding for conference attendance, and to guide the Budget and Staff Development Committees in allocation of funds. Instructions: Please list specific conferences/training programs, including specific information on the name of the conference and location. Note that the Staff Development Committee currently has no budget, so this data is primarily intended to identify areas of need that could perhaps be fulfilled on campus, and to establish a historical record of need. Your rationale should discuss student learning goals and/or connection to the Strategic Plan goal. Conference/Training Program ETS 2013-14 Request $120 x 3 = $360 CSU Fall Conference $80 x 2 = $160 UC Fall Conference $80 x 2 = $160 Transfer Center Directors Meetings $500 Rationale Ensuring Transfer Success Conference Registration & Travel to stay current on transfer success CSU Counselors Conference to stay current on transfer programs in CSU UC Counselor Conference to stay current on transfer programs in UC Travel to meetings 19 Appendix F7: Technology and Other Equipment Requests [Acct. Category 6000] Audience: Budget Committee, Technology Committee, Administrators Purpose: To be read and responded to by Budget Committee and to inform priorities of the Technology Committee. Instructions: Please fill in the following as needed to justify your requests. If you're requesting classroom technology, see http://www.chabotcollege.edu/audiovisual/Chabot%20College%20Standard.pdf for the brands/model numbers that are our current standards. If requesting multiple pieces of equipment, please rank order those requests. Include shipping cost and taxes in your request. Please note: Equipment requests are for equipment whose unit cost exceeds $200. Items which are less expensive should be requested as supplies. Software licenses should also be requested as supplies. Project or Items Requested 2012-13 Budget Requested Received $ Document Camera 2013-14 Request $ $800.00 Rationale* Useful for presentations and workshops held in CTC conference room for reviewing documents in real-time to enhance relevance for students as information is shared. * Rationale should include discussion of impact on student learning, connection to our strategic plan goal, the impact on student enrollment, safety improvements, whether the equipment is new or replacement, potential ongoing cost savings that the equipment may provide, ongoing costs of equipment maintenance, associated training costs, and any other relevant information that you believe the Budget Committee should consider. 20 Appendix F8: Facilities Requests Audience: Facilities Committee, Administrators Purpose: To be read and responded to by Facilities Committee. Background: Following the completion of the 2012 Chabot College Facility Master Plan, the Facilities Committee (FC) has begun the task of re-prioritizing Measure B Bond budgets to better align with current needs. The FC has identified approximately $18M in budgets to be used to meet capital improvement needs on the Chabot College campus. Discussion in the FC includes holding some funds for a year or two to be used as match if and when the State again funds capital projects, and to fund smaller projects that will directly assist our strategic goal. The FC has determined that although some of the college's greatest needs involving new facilities cannot be met with this limited amount of funding, there are many smaller pressing needs that could be addressed. The kinds of projects that can be legally funded with bond dollars include the "repairing, constructing, acquiring, equipping of classrooms, labs, sites and facilities." Do NOT use this form for equipment or supply requests. Instructions: Please fill in the following as needed to justify your requests. If requesting more than one facilities project, please rank order your requests. Brief Title of Request (Project Name): Building/Location: Description of the facility project. Please be as specific as possible. What educational programs or institutional purposes does this equipment support? Briefly describe how your request relates specifically to meeting the Strategic Plan Goal and to enhancing student learning? 21