Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
Chabot College
Student Satisfaction Survey: Student Responses by Race-Ethnicity
October 2011
Percentage Distribution of All Survey Items
Based on a sample of 1,597 student course enrollments
Satisfaction with Overall Experiences at Chabot
Overall experience at Chabot College
Overall experience with instructors
Overall experience with counselors *
Overall experience with admissions and records staff
Overall experience with other college staff
Progress towards my educational goal
Preparation for transfer to four-year college or university
Preparation for obtaining employment in my field of study
Satisfaction with College Facilities
African
American
(n=172)
82%
89%
66%
67%
63%
81%
68%
46%
African
American
(n=172)
Percentage who were satisfied or very satisfied
Asian American/
Pacific Islander
Filipino
Latino
(n=290)
(n=137)
(n=337)
76%
72%
84%
74%
79%
84%
53%
52%
54%
64%
59%
58%
58%
55%
60%
68%
72%
71%
56%
53%
52%
39%
38%
43%
Percentage who were satisfied or very satisfied
Asian American/
Pacific Islander
Filipino
Latino
(n=290)
(n=137)
(n=337)
White
(n=234)
80%
86%
53%
57%
60%
72%
52%
45%
White
(n=234)
Classroom (lecture) facilities
86%
78%
76%
78%
Science laboratories (biology, chemistry, geology, physics)
54%
63%
68%
51%
Technology laboratories (auto, electronics, drafting, welding)
49%
58%
51%
52%
Tutoring areas (WRAC, PATH, Language Ctr., Math Lab, etc.)
73%
66%
62%
61%
Computer laboratories in library and departments
80%
69%
67%
75%
Availability/working order of equipment in labs
73%
60%
66%
64%
Art/music/theatre/drama studios and performance areas
82%
66%
71%
63%
Library
84%
79%
78%
80%
Physical Education Facilities
79%
65%
61%
70%
Cafeteria
72%
57%
59%
61%
Bookstore
79%
63%
76%
76%
Parking Facilities
56%
43%
46%
47%
Maintenance/cleanliness of buildings and grounds
70%
59%
60%
68%
Note: * Satisfaction with counseling may not necessarily reflect satisfaction with counselors, but with the overall process, which includes interacting with the front desk,
making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
Chabot College Office of Institutional Research
78%
62%
60%
64%
74%
67%
65%
75%
68%
58%
73%
45%
69%
Page 1
Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
African
American
(n=172)
Campus climate
I feel welcome at Chabot.
I am treated with respect by faculty, administrators, and other college staff.
At Chabot, there is general respect for differences in:
race-ethnicity
gender
physical disability
age
sexual orientation
native language
religion
Overall, I feel safe at Chabot.
At Chabot, there is a college-wide commitment to student learning.
I would encourage others to attend this college.
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
Percentage who agree or strongly disagree
Asian American/
Pacific Islander
Filipino
Latino
(n=290)
(n=137)
(n=337)
White
(n=234)
86%
88%
69%
82%
76%
90%
77%
88%
79%
88%
83%
88%
85%
88%
82%
83%
82%
79%
75%
79%
77%
77%
73%
77%
70%
69%
68%
68%
61%
64%
85%
84%
82%
87%
83%
83%
79%
65%
64%
62%
86%
84%
86%
87%
83%
84%
81%
74%
69%
77%
86%
89%
85%
87%
85%
84%
80%
72%
61%
69%
Chabot College Office of Institutional Research
Page 2
Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
Experience and Satisfaction
with Student Services*
African
American
(n=172)
Admissions and Records
Orientation sessions
Assessment Testing Center
Counseling
Financial Aid Office
Transfer, Employment, and Career Services Center (TECS)
Office of Student Life (Clubs, Activities, Events)
Student Government (ASCC)
Student Health Center
Student Online Services in Bldg. 700
Peer Academic Tutoring Help (PATH) Bldg 2300
Language Center, Bldg 2300
World Language Lab, Library Mezzanine B and Rm 2256
WRAC Center, Library Mezzanine
Math Lab, Rm 3906
Student computer lab in Library Mezzanine
Student computer labs in other departments
Disabled Students Programs and Services (DSPS)
Extended Opportunity Programs and Services (EOP&S)
PACE Degree amd Transfer Program for Working Adults
Children's Center
Intercollegiate Athletics
College Bookstore
Food Services
Campus Safety and Security
Percentage who were satisfied or very satisfied
Asian American/
Pacific Islander
Filipino
Latino
(n=290)
(n=137)
(n=337)
92%
87%
91%
80%
71%
71%
83%
83%
90%
97%
89%
86%
93%
90%
86%
88%
89%
93%
80%
89%
79%
84%
89%
80%
92%
87%
81%
84%
72%
77%
80%
77%
77%
84%
91%
87%
80%
81%
93%
86%
86%
83%
85%
82%
89%
84%
76%
83%
72%
85%
87%
90%
89%
83%
77%
89%
84%
80%
100%
93%
96%
90%
95%
93%
88%
82%
91%
91%
78%
93%
90%
100%
90%
82%
89%
White
(n=234)
89%
91%
93%
76%
75%
88%
85%
80%
88%
92%
90%
90%
82%
90%
83%
88%
92%
91%
84%
84%
88%
90%
86%
84%
83%
92%
85%
95%
75%
71%
88%
91%
93%
94%
96%
93%
95%
96%
92%
94%
85%
93%
97%
95%
91%
88%
92%
87%
84%
89%
Note: * Satisfaction with student services may not necessarily reflect satisfaction with the staff or the core service, but with the overall process. For instance, in the case of Counseling, this includes
contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
Chabot College Office of Institutional Research
Page 3
Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
Engagement in Learning
African
American
(n=172)
Percentage who responded "Often" or "Very Often"
Asian American/
Pacific Islander
Filipino
Latino
(n=290)
(n=137)
(n=337)
White
(n=234)
In my classes I have:
• asked questions...
• participated in large class discussions...
• participated in small in-class discussions or projects...
• made a presentation to the class...
53%
58%
62%
38%
33%
39%
60%
35%
39%
50%
74%
38%
44%
46%
62%
36%
61%
63%
68%
36%
Outside of classe time I have:
• discussed class topics or assignments with other students from my classes...
• met as a study group with other students from my classes...
• talked about class topics with family, friends, and others...
• used Email, Blackboard or other electronic means to communicate with an instructor.
• met with my instructor to discuss assignments or my progress...
36%
23%
47%
50%
28%
36%
26%
37%
45%
24%
40%
21%
42%
50%
26%
41%
24%
47%
41%
23%
37%
24%
48%
40%
26%
For my classes I have:
• come to class without my readings or assignments completed...
• prepared two or more drafts of a paper or assignment before the final draft...
• worked on a paper that required integrating ideas/information from various sources...
• produced original works (i.e., artwork, designs, music, objects, etc.)…
• done work that was not assigned to improve my skills in classes...
• worked harder than I thought I could to meet an instructor's expectations...
• volunteered in a community organization as part of a regular course...
12%
45%
56%
32%
21%
43%
16%
17%
42%
54%
33%
28%
45%
15%
13%
43%
58%
34%
22%
47%
11%
11%
43%
52%
30%
22%
45%
13%
13%
35%
53%
37%
26%
39%
11%
10%
19%
16%
13%
14%
13%
12%
10%
14%
9%
14%
14%
8%
17%
13%
On campus I have:
• tutored or taught other students (paid or voluntary)...
• participated in campus clubs, student government, or intercollegiate sports...
• had serious conversations with students of different religious beliefs or political opinions...
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
Chabot College Office of Institutional Research
Page 4
Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
College-wide Learning Goals
As a result of being at Chabot,
how much progress have you made in the following areas?
African
American
(n=172)
Percentage who responded "Some" or "A Lot"
Asian American/
Pacific Islander
Filipino
Latino
(n=290)
(n=137)
(n=337)
White
(n=234)
Communication:
• Reading effectively..
• Writing effectively..
• Speaking effectively..
• Communicating with respect for the views of others..
• Using computers and other technology effectively..
83%
81%
79%
82%
82%
75%
75%
77%
81%
75%
83%
84%
84%
89%
83%
80%
81%
82%
87%
76%
66%
71%
68%
70%
60%
• Recognizing valid research information on the Internet
• Critical thinking (evaluating, analyzing, questioning)..
• Problem-solving (applying knowledge to new situations)..
• Mathematical skills and abilities..
• Thinking for myself..
83%
82%
80%
66%
87%
76%
80%
79%
72%
78%
86%
86%
84%
76%
89%
81%
85%
84%
72%
89%
70%
78%
76%
63%
76%
Global and Cultural Involvement & Responsibility:
• Understanding diverse philosophies, cultures, and ways of life..
• Becoming informed about current issues affecting the US and the world..
• Ability to make a positive contribution to my community..
• Developing a personal code of values and ethics..
69%
75%
62%
74%
75%
70%
63%
69%
80%
76%
72%
75%
74%
74%
68%
74%
70%
67%
56%
61%
Development of the whole person:
• Balancing the health of my mind, body, and spirit..
• Discovering my own potential..
• Developing my own creative abilities..
• Developing clear educational or career goals..
• Developing a love of learning..
73%
84%
83%
84%
81%
71%
78%
71%
79%
73%
82%
78%
80%
83%
77%
76%
82%
81%
84%
77%
61%
70%
66%
73%
66%
Critical Thinking:
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
Chabot College Office of Institutional Research
Page 5
Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
Percentage of those responding
Access to Technology
African
Asian American/
American
Pacific Islander
(n=172)
(n=290)
83%
88%
75%
67%
30%
32%
86%
91%
48%
44%
38%
36%
31%
33%
34%
37%
For your coursework or other Chabot business,
which of the following internet services do you use?
Blackboard
Chabot College website
Chabot Library website
CLASS-Web
The Zone
Student Zone Email
Other Internet sites
other Email
Filipino
(n=137)
92%
78%
51%
94%
49%
42%
47%
48%
Latino
(n=337)
81%
73%
32%
91%
36%
23%
27%
33%
White
(n=234)
84%
71%
34%
89%
36%
31%
30%
38%
Have you ever taken an online or hybrid class? If so, where?
No
Yes, at Chabot or LPC
Yes, at another college
62%
38%
0%
56%
42%
2%
55%
41%
4%
65%
35%
1%
52%
43%
5%
How likely are you to take an online/hybrid class in the future?
Not likely
Likely
Very likely
48%
31%
21%
42%
39%
19%
42%
43%
16%
48%
36%
17%
46%
33%
21%
Percentage of those responding "Sometimes" or "always"
Access to Internet
When you access those internet services,
how often do you use the following devices?
Your own:
Computer or laptop
iPad, tablet, or eReader
Smartphone
Relative's or friend's
Computer or laptop
iPad, tablet, or eReader
Campus computers
Campus WiFi
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
African
American
(n=172)
Asian American/
Pacific Islander
(n=290)
Filipino
(n=137)
87%
28%
64%
90%
34%
64%
89%
31%
67%
90%
21%
66%
91%
23%
57%
48%
19%
82%
66%
56%
30%
80%
77%
48%
16%
80%
85%
45%
19%
74%
71%
39%
11%
66%
65%
Chabot College Office of Institutional Research
Latino
(n=337)
White
(n=234)
Page 6
Chabot College Fall 2011 Student Satisfaction Survey: By Race-Ethnicity
Classroom Teaching Methods
Averaging all your class this semester,
classroom time has been spent in:
Percentage of those responding "Some" or "Most"
How much of your
Lectures: presenting only
Lectures: with interactions
Multi-media presentations
Large all-class discussions
Small group discussions/activities
Active/hands-on (labs, music, art, etc.)
One-on-one w/instructor
Student presentations
(n=172)
(n=290)
(n=137)
89%
93%
76%
87%
84%
63%
54%
62%
95%
92%
81%
82%
90%
71%
61%
66%
91%
94%
83%
90%
91%
74%
59%
61%
Library Resources
NOTE: Percentages can be plus or minus for:
African Am: 7%; Asian Am: 5%
Filipino: 8%; Latino: 5%; White: 6%
89%
91%
76%
80%
85%
59%
46%
58%
87%
94%
75%
76%
85%
63%
50%
58%
(n=172)
(n=290)
(n=137)
(n=337)
(n=234)
54%
51%
51%
11%
43%
57%
54%
59%
5%
37%
71%
58%
78%
11%
47%
64%
52%
59%
8%
38%
51%
48%
55%
7%
31%
Level of Satisfaction with Resources:
Library hours
Chabot Library website
Library study space
Wireless internet access
Audio-Visual materials
Book, journals, and magazines
(n=234)
Percentage of those responding
I have used the following library resources
Chabot Library website
Library study space
Wireless internet access
Audio-Visual materials
Books, journals, and magazines
(n=337)
Percentage of those responding "Some" or "Most"
(n=161)
(n=269)
(n=162)
85%
93%
92%
85%
79%
85%
81%
93%
85%
81%
80%
88%
81%
92%
87%
83%
79%
88%
Chabot College Office of Institutional Research
(n=364)
(n=280)
82%
95%
89%
86%
83%
89%
89%
94%
92%
84%
92%
95%
Page 7