Chapter 17. Using a Structured Troubleshooting Strategy
Project 17A: Establishing the Symptoms of a Problem
The answers for these questions will vary; however, they should demonstrate a general
understanding of the problem as well as an attempt to determine possible causes.
Project 17B: Identify the Affected Area
The answers for these questions will vary; however, they should demonstrate a general
understanding of the problem as well as an attempt to determine possible causes.
Project 17C: Establish What Has Changed
The answers for these questions will vary; however, they should demonstrate a general
understanding of the problem as well as an attempt to determine possible causes.
Project 17D: Select the Most Probable Cause
The answers for these questions will vary; however, they should demonstrate a general
understanding of the problem as well as an attempt to determine possible causes.
Project 17E: Test the Result
The answers for these questions will vary; however, they should demonstrate a general
understanding of the problem as well as an attempt to determine possible causes.
Project 17F: Document your Solution
These answers may vary slightly but they should adequately document the steps taken in
the previous projects.