Chapter 9 Customer Service Answers 1. In this environment, the Windows machines are probably using WINS to locate resources. UNIX cannot register with the WINS server. The administrator should create a static mapping for each UNIX resource in the WINS table. 2. The technician should check the network services here. If the client node is getting an address through APIPA, that would mean it is a DHCP client and could not contact the DHCP server. That would be the first place to check.