Services
for for
Services
Business-Critical Continuity ™
Network Infrastructure Preventive Maintenance
NetPerform™ Optimization Services
Take Control
of Your Maintenance
Budget With A
NetPerform™
Preventive
Maintenance Plan
Emerson understands your
specific needs and has
developed multiple contract
packages that will meet or
exceed all of your requirements.
Proactively catch costly emergency repairs with regular
inspections of your network infrastructure.
Routine maintenance increases the life of your equipment in your telecommunications
infrastructure network and indentifies needed repairs and upgrades. Emerson
Network Power serves as the single point of contact for all your power and facility
maintenance needs allowing you to provide continuing service to your customers.
All Emerson preventive maintenance plans include complete documentation of
system status and recommendations for corrective steps to prevent future problems.
Enjoy peace of mind with a
preventive maintenance
plan to keep your power
equipment running at
maximum efficiency and
Key Features
optimal reliability.
 Regular inspections, mainte-
Network Power for all of
nance and testing of equipment
at scheduled intervals by experts
 System status report available via
secure web access on the
Emerson Network Power
FreedomCare™ website
 Recommendations for required
repairs and corrective actions
 Full service or maintenance-only
programs available
 Multi-site customized programs
available backed by experienced
program managers
 24X7 technical support service
and field technicians to provide
prompt responses
Contact Emerson
your maintenance needs:
ESNA.FieldService@Emerson.com
800-800-5260
Frequent internal
resistance testing
indicates when
batteries fall below
100% capacity and
provides timely
assessments of cell
and string state of
health to ensure
network reliability.
 Guaranteed emergency on-site
response time coverage available
SDS-501-PM
DC Power Systems and Rectifiers
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Visual inspection of plant and connections
Measure and record system capacity and load
Measure and record system voltage
Verify alarm set points and operation (local and remote)
Calibrate meters
Thermal scan/infrared analysis
Measure and record noise level
Inspect filter capacitors, as applicable
Ensure proper operation of LVD, if equipped
Inverters
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Measure DC and AC voltages and currents
Measure and record system capacity and load
Measure and record system voltage
Verify alarm set points and operation
Thermal scan/infrared analysis
Inspect filter capacitors, as applicable
Test inverter transfer
Battery Maintenance
 Visual inspection
 Tightening and torquing of connections
 Measurements and readings of individual cell voltage,
intercell connection resistance, internal cell resistance
 Rehydration of flooded cells
 Removal of dust and dirt
 Calculate estimated reserve time
As part of our
comprehensive
preventive maintenance
plans, we offer on-site
meter calibration to
ensure proper readings
to prevent costly repairs
in the future.
Comparative Values For The Three Battery Maintenance Techniques
Estimate capacity
10
Off line discharge
8
Protect Load
6
4
2
0
Remote discharge
Cost Effective
Faulty cell detection
Internal
Resistance
By combining our different
battery testing and
maintenance techniques
shown here, you will be able
to maximize yield and
improve remaining life
prediction accuracy.
Estimate remaining life
Correct mech issues
SDS-501-PM
Network Infrastructure Preventive Maintenance
Preventive Maintenance Agreements Service Levels
DC Power Systems, Rectifiers, Inverters, Converters1
Program
1
2
Preventive Maintenance
Emergency Response
Coverage Details
Preferred
Two preventive maintenance visits
scheduled 7x24
Four-hour emergency response2 to locations within
150 miles of an ESNA service center.
Full service coverage includes travel, labor and parts for
required repairs.
Essential
One preventive maintenance visit
scheduled 8 x 5
Four-hour emergency response2 to locations within
150 miles of an ESNA service center.
Full service coverage includes travel, labor and parts for
required repairs.
Basic
One preventive maintenance visit
scheduled 8 x 5
Eight-hour emergency response2 to locations within
150 miles of an ESNA service center.
Replacement parts for required repairs are included.
Labor and travel for required repairs is billable on a time and
material basis.
PM Only 7x24
One preventive maintenance visit
scheduled 7x24
Emergency response service is available on a time
and material basis.
All travel, labor and replacement parts for required repairs
are billable on a time and material basis.
PM Only 8 x 5
One preventive maintenance visit
scheduled 8 x 5
Emergency response service is available on a time
and material basis.
All travel, labor and replacement parts for required repairs
are billable on a time and material basis.
Programs are subject to the terms identified in the Scopes of Work for each respective program and the General Assumptions and Terms of Conditions of Sales provided.
Emergency response is defined as “site down” or “battery on discharge” situations in response to calls received by the ESNA 24/7 Technical Assistance Center at 800-800-5260.
Battery Systems1
Preventive Maintenance
Emergency Response
Coverage Details3
Preferred
Four preventive maintenance visits
scheduled 7x24
Four-hour emergency response2 to locations within
150 miles of a ESNA service center.
Full service coverage includes travel, labor and parts for
required repairs. Replacement parts coverage is limited to
minor parts only.
Essential
Two preventive maintenance visit
scheduled 8 x 5
Four-hour emergency response2 to locations within
150 miles of a ESNA service center.
Full service coverage includes travel, labor and parts for
required repairs. Replacement parts coverage is limited to
minor parts only.
Basic
One preventive maintenance visit
scheduled 8 x 5
Eight-hour emergency response2 to locations within
150 miles of a ESNA service center.
Travel and labor for required repairs is billable on a time and
material basis. Replacement parts for required repairs are
included and are limited to minor parts only.
PM Only 7x24
One preventive maintenance visit
scheduled 7x24
Emergency response service is available on a time
and material basis.
All travel, labor and replacement parts for required repairs
are billable on a time and material basis.
PM Only 8 x 5
One preventive maintenance visit
scheduled 8 x 5
Emergency response service is available on a time
and material basis.
All travel, labor and replacement parts for required repairs
are billable on a time and material basis.
Program
1
2
3
Programs are subject to the terms identified in the Scopes of Work for each respective program and the General Assumptions and Terms of Conditions of Sales provided.
Emergency response is defined as “site down” or “battery on discharge” situations in response to calls received by the ESNA 24/7 Technical Assistance Center at 800-800-5260.
Battery replacement service is billable on a firm price quote or time and material basis.
SDS-501-PM
Network Infrastructure Preventive Maintenance
Additional Equipment We Service:
Emerson Network Power can also provide complete turnkey contracts for your entire network
infrastructure needs including:
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HVAC
UPS
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Fire Suppression
VFDs
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Motors
Lighting
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Generators
Switchgear
Additional Field Service Offerings:
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Battery Life Cycle Management
Battery replacement service (cell level or battery string)
Component upgrades including capacitor, fan and contractor replacements
Emergency and scheduled repair services
Energy optimization
Field and depot repair services
IEEE Battery capacity testing
On-site troubleshooting
Power system expansion including battery additions,
rectifier additions or replacements, etc
Remote monitoring
Replacement parts
Site decommissioning
Site inventory & Analysis
Thermography
Available exclusively to our
preventive maintenance customers,
FreedomCare™, a secure customer
website, provides the capability to
view and download service and
maintenance visit reports.
Contact 800-800-5260
Information ESNA.FieldService@Emerson.com
www.emersonnetworkpower.com/services
Emerson Network Power.
The global leader in enabling
Business-Critical Continuity™.
AC Power
Embedded Power
Precision Cooling
Connectivity
Infrastructure Management & Monitoring
Racks & Integrated Cabinets
DC Power
Outside Plant
Services
Embedded Computing
Power Switching & Controls
Surge Protection
©2010 Emerson Network Power Energy Systems,
North America, Inc. All rights reserved
This publication is issued to provide outline information only which (unless agreed by Emerson Network Power Energy Systems, North
America, Inc. in writing) may not be used, applied or reproduced for any purpose or form part of any order or contract or be regarded as a
representation relatiing to the products or services concerned.
Emerson Network Power Energy Systems
1122 F Street Lorain OH 44052
Toll Free: 800-800-5260
ESNA.FieldService@Emerson.com
www.emersonnetworkpower.com/services
Emerson Network Power Energy Systems, North America, Inc. reserves
the right to alter without notice the specification, design or conditions
of supply of any product or service.
The Emerson logo is a trademark and a service mark of Emerson
Electric Co. Emerson Network Power is a division of Emerson Electric Co.
Printed in the USA
SDS-501-PM