OPERATING P ARTNER
Financial Investment: None
O VERVIEW :
The Operating Partner (OP) Program puts retail employees on a pathway to ownership. The pathway to
becoming a Franchisee hinges on successfully operating and achieving the financial metrics outlined for
a designated Fleet Feet Sports store. Operating Partners are accountable for the operations of a
designated store and ensuring maximum sales and profitability through merchandise, inventory, expense
control, human resource management, and managing operating costs and shrinkage. Within the scope of
this position, contribute to the company’s overall mission to change people’s lives by creating a culture of
inclusiveness and belonging, thereby helping them live a more fit life.
E SSENTIAL D UTIES :
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Work in partnership with Fleet Feet Sports Development Company to ensure store operations are
completed according to Company policies and procedures and all store goals and objectives are
achieved.
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Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing
variances, and initializing corrective actions.
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Market merchandise using advertising, sales promotion, space and floor planning; utilize forecasting
to ensure sales, stock holding, margin and availability is optimized.
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Formulate pricing policies by reviewing merchandising activities, outlining sales promotions,
authorizing clearance sales, and studying trends.
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Continuously build a strong customer base by designing and implementing store events and programs;
identifying marketing and promotional opportunities.
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Create employee schedules to ensure adequate coverage for store operations based on day-to-day
sales volumes.
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Maintain store staff through recruiting and selecting qualified associates; orienting and training staff
on fit, customer engagement, and sales techniques.
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Utilize coaching, counseling, and corrective action techniques to enhance employee performance.
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Act as a leader in customer engagement and education as it relates to proper fit, product usage, and
injury treatment and prevention.
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Proactively respond to customer and employee questions and issues in a timely, professional manner.
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Maintain professional and technical working knowledge through attending educational workshops
(Company-sponsored and non-Company sponsored), reviewing professional publications, establishing
and maintaining personal networks, and participating in professional societies as it relates to the
Company’s mission.
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Act as a community leader and resource as it relates to maintaining an active lifestyle and wellness.
Actively participate in employee development and engagement by using tools such as on-the-job
training, performance metrics, and systematic performance reviews.
Maintain the stability and reputation of the Company by complying with state and federal legal
requirements including equal employment, minimum wage, meal periods, and safety obligations.
Other duties as required and directed by the Fleet Feet Sports Development Company to ensure legal
compliance, financial achievement, and the continued success of the Fleet Feet brand.
Q UALIFICATIONS :
Bachelor’s degree preferred or equivalent experience. Minimum of one (1) year experience working as a
Fleet Feet Sports General Manager. Proven results in providing the Fleet Feet Sports customer
experience, daily store operations, training and managing employees, customer acquisition and retention,
effective marketing techniques and strategies, financial and inventory management, and purchasing. The
ideal candidate will be a hardworking entrepreneur and see problems and as opportunities. Must have
the ability to build an inspiring culture, be a community leader, and love to engage and interact with people.
Relocation to a Fleet Feet Sports market required.
H OW T O APPLY :
If you are interested in learning more about this opportunity, visit our website at
www.fleetfeetsports.com. At the very bottom of our homepage, click on Operating Partner Program for
more information and to complete a Partner Form. Someone from our Franchise Development team will
contact you.