Hege Trosvik
Nylænde 15
1154 Oslo
Norway
+47 917 96 219
hege@trosvik.com
PROFILE:
Highly technical networking and computer system professional with 14+ years of experience. Areas of expertise include hands-on network operations, research/development, testing and design.
Extensive experience communicating with customers for both pre- and post-sales technical assistance, as well as working with network professionals and end-users for network development and
troubleshooting. Proven ability to communicate with audiences at all technical levels. 8+ years
of experience working in global environments. Enthusiastic and creative problem-solver and team
player.
Excellent understanding of networking and computer hardware, software, configuration and programming, including routing, switching, security, network management and various L2 technologies (BGP, OSPF, ISIS, RIP*, EIGRP, multicast, MPLS, SONET/SDH, serial technologies, ATM,
Frame-Relay, Ethernet, SNMP, RADIUS, Netflow, QoS, IPv4, IPv6, etc.).
Expert on Cisco and Cisco IOS, good understanding of Juniper and JunOS and some experience
with Laurel, Foundry, Riverstone and Extreme. Extensive experience with test equipment from
Ixia as well as Agilent and Spirent.
Skilled in the area of scripting, programming and various operating systems (shell scripts, TCL,
Perl, Expect, C, C++, Linux, BSD, Solaris, MacOS, Windows).
Oral and written proficiency in English and Norwegian languages as well as strong working knowledge of German and foundation in Italian.
EMPLOYMENT HISTORY:
2005- University of Oslo, Oslo, Norway
Senior Network Architect (2005-), Network Operations, Center for Information Technology Services
• Leading the evaluation of IP-based options for next generation telephony solution for
UiO
• Responsible for operations and development of the university core network infrastructure.
• Regional contact for Norwegian academic carrier, Uninett, and frequent interaction with
various academic organizations in Norway and internationally.
• Working with operations and development of NIX.
2003-2005 NetDevices Inc., Sunnyvale, CA.
NetDevices, Inc. provides solutions for the enterprise remote office and managed services
markets, integrating routing, security and voice features into a single physical device.
Technical Marketing Engineer (2004-2005)
• Worked closely with engineering and marketing in the process of developing new products
and features, providing requirements, consolidating field input, testing and debugging
new code as well as developing and reviewing functional specifications and test plans,
writing test reports, white papers, release notes, requirement documents and data sheets.
• Provided technical assistance for the sales force and worked closely with customers for
beta and post sales technical support.
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• Assisted and provided content to the documentation team and had a key role in the
process of getting the technical support site ready.
• Was closely involved in the design and day to day management of NetDevices’ internal
network, including servers, network equipment and applications.
Software Development Engineer (2003-2004)
• Debugged and fixed bugs in the acquired routing stack (the core routing and routing
protocol part of the system), that had been ported from PowerPC to i86 by a third
party, in particular the ACL and BGP parts of this code.
• Developed test tools for performance measurements and did performance testing to
profile hardware and software and identify bottlenecks and possible improvements.
• Developed and reviewed functional specifications and test plans and assisted the documentation group in developing the product documentation.
1999-2003 Cisco Systems
Cisco Systems is the worldwide leader in networking for the Internet. Cisco offers the industry’s broadest range of hardware and software products used to form information networks
or give people access to those networks.
Technical Marketing Engineer, Mid-Range Routing Business Unit, Cisco Systems headquarters, San Jose, CA, main focus on the Cisco 7200 and Cisco 7304 platforms (2000-2003)
• Served as the technical expert in the area of the specific products, providing technical
communication between product team and customers/sales force and presenting technical material to audiences at different technical levels.
• Supported engineering in the process of developing new products and features by testing
and debugging new code, provide customer and field input and assist in customer cases.
• Worked with marketing to collect requirements and customer and field input for new
products, get products to market, provide technical collateral, give presentations, deliver
training sessions and provide demos for and participate in tradeshows and conferences.
• Supported Cisco’s and Cisco Partners’ sales forces worldwide by providing technical
expertise in customer cases, assisting in network designs, providing technical support
in customer calls and meetings, assisting in troubleshooting and debugging of customer
networks and giving training classes.
Systems Engineer, Cisco Systems Norway, working with the major enterprise customers,
SPs and ASPs in the country (1999-2000, from February 2000 team leader)
• Technical specialist campus and WAN networks and backup technical specialist network
management. Also worked with all other technology areas relevant to Cisco’s products.
• Designed numerous networks and worked with customers to decide on the right technologies and products for their needs.
• Provided technical assistance for account managers by giving customer presentations,
training classes and assisting in customer meetings.
• Provided customer post-sales support by installing, configuring and troubleshooting networks and assisting in TAC/CAP (technical support/critical account) cases.
• Presented at various conferences.
• Designed and installed networks to various events like ”The Gathering” where we provided the largest temporary network in the world (for aproximately 5000 hosts), set up
in under 48 hours.
1992-1999 University of Oslo, Oslo, Norway
The computer network at the University of Oslo at this time was one of the largest in Norway
with about 12000 devices. The network included a variety of network technologies, including
Ethernet, LANE, LocalTalk, FDDI, various other WAN and LAN technologies, IP, AppleTalk,
DECnet, IGRP, OSPF, BGP and others. Networking equipment was from a wide range of
vendors including Cisco, Fore, 3com, HP, Cabletron among others.
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Chief Engineer (1997-1998) and Senior Engineer (1995-1997), networking group, Center
for Information Technology
• Responsible for the campus core network and parts of the WAN infrastructure. Shared
responsibility for all other parts of the network infrastructure. As an open network with
multiple security zones and user groups, network security was an important aspect.
• Delivered training classes for network/computer personnel from various departments and
assisted them in configuring and debugging their local LANs, servers and workstations.
• Developed, configured and maintained RADIUS servers, firewalls, a variety of UNIX
servers and networking, network management (SNMP, Spectrum) and helpdesk systems
(Remedy) using commercial software and C programming and shell and Perl scripting.
• Assisted as sysadmin when needed.
Network Engineer, Faculty of Dentistry (1995) (part time)
• Responsible for computer services including LAN, UNIX servers, PCs, Apple workstations and print services.
Network Engineer, Department of Chemistry (1994-1995) (part time)
• Responsible for computer services including LAN, PCs with Windows/PC-NFS, Apple
workstations, UNIX, PDP-11 and Evans and Sunderland servers as well as print services.
Operator, Center for Information Technology (1992-1995) (part time)
• Monitored and maintained network connections and devices, servers, printers, print systems, mainframes and backup systems.
• Provided technical support to university staff.
Admission assistant, Faculty of Mathematics and Natural Sciences (1992-1994) (part time)
• Worked with the electronic admission system for new students and the computer network
used for this.
EDUCATION AND PROFESSIONAL TRAINING:
Candidatus Scientarium (Master of Science) physics, electronics, University of Oslo, Norway (1995-1998).
Master Thesis: “Fault-Tolerance in IEEE1355 networks based on the STC104 router”, a
study of different methods for achieving fault-tolerant routing in interconnection networks. A
large amount of C++ programming was required to simulate network behavior under various
conditions.
Master Degree courses: “Data Collection for Experimental Physics (FYS326)”, “Datacommunication (IN312)”, “Compiler Design (IN310)”, “Telecommunications (UNIKI302)”.
Canditatum magisterii (Bachelor of Science) physics, majoring in electronics, University of
Oslo, Norway (1991-1994).
Various training classes and conferences on networking, computer systems and programming
including routing protocols (BGP, OSPF, ISIS, BGP, etc.), MPLS, Multicast, IPv6, QoS,
UNIX, TCL, Perl, Cisco IOS programming (C/C++), Ixia, SmartBits and Agilent test equipment (1995-).
OTHER ACTIVITIES:
2005-2006 Interop InteropNet Labs (iLabs) team lead, Open Source Software Initiative. In iLabs
engineers from different vendors bring in their latest equipment and code. They work together
to achieve interoperability and provide feedback to their companies and standards bodies.
2004 Networld+Interop (N+I) InteropNet Labs (iLabs) team lead, Advanced Internetworking Initiative (MPLS, IPv6, multicast).
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2001-2003 N+I iLabs engineer, MPLS and Advanced Internetworking Initiatives.
1995-2001 Auditor for the student union Realistforeningen.
1995 Cashier, accountant and responsible for sponsors and for presentations of selected companies
during the student festival, Bjoernegildet at the University of Oslo.
1992-1996 A variety of tasks in the student union Realistforeningen.
1992-1993 Member of the committee in the student orchestra Bioerneblaes.
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