POSITION VACANCY ANNOUNCEMENT
POSITION TITLE:
Income Maintenance Supervisor II
SALARY RANGE:
$30,779.00 - $47,709.00
DUTIES AND RESPONSIBILITIES:
See Attached
SPECIALIZED SKILLS AND COMPETENCIES REQUIRED:
See Attached
APPLICATION DEADLINE:
November 27, 2012
STARTING DATE:
As soon as possible
Hertford County Employees Only
Qualified applicants must submit a completed state application (PD-107) and a copy of the college transcript
(required) to:
Viola Benthall
Hertford County DSS Director’s Office
P. O. Box 218
Winton, NC 27986
(252) 358-7830
The Hertford County Department of Social Services is recruiting for the following vacancy through
November 27, 2012
.
Income Maintenance Supervisor II
Hertford County Department of Social Services
Qualified applicants must submit a completed state application (PD-107) and a copy of the college transcript
(required) to:
Employment Security Commission (ESC)
(Contact ESC for further information and referral).
ESC
109 Community College Rd.
Ahoskie, NC 27910
Phone #
252-332-2431
Fax#
252-332-2813
Applicants may apply online at www.ncesc.com, report to any ESC office or call to request applications.
AA/EOE
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INCOME MAINTENANCE SUPERVISOR II
Food and Nutrition Services (FNS)/Low Income Energy Assistance Program
(LIEAP)/Program Integrity (PI)
PRIMARY PURPOSE OF THE POSITION
This position is directly responsible for the effective operation of the Food and Nutrition Services (FNS)/Low Income
Energy Assistance Program (LIEAP)/Program Integrity Unit (PI). The primary role of this position is to provide
direction and support, to review and evaluate the work of the assigned staff and to ensure that systems and practices of
the staff result in responsive services to clients. This position requires knowledge of Food and Nutrition Services
policies, LIEAP policies, and Program Integrity policies. The FNS program provides benefits to promote the general
welfare and safeguard the health and well-being of the county population by raising the level of nutrition in lowincome households. The Low Income Energy Assistance Program (LIEAP) program provides eligible families a onetime vendor payment to help pay their heating expenses.
This individual manages the workflow of the unit. This includes assigning work or delegating responsibility. The
supervisor assigns cases and ensures that caseloads are balanced among the staff. The supervisor plans, assigns and
evaluates client flow to ensure that assistance is provided in a timely manner. It is critical that this supervisor and all
other supervisors of the public assistance programs work closely to assure that there are no gaps in service delivery to
clients.
The supervisor will be responsible for ordering the flow of work, assignment of cases to individual staff and assuring
that assignments are made in an equitable and productive manner. The supervisor will be responsible for organizing
statistics and facts and completing necessary reports to reveal trends and provide information to be used in public
relations for educational purposes and to the DSS Director and Board. The supervisor evaluates the effectiveness of
activities performed in accomplishing the intended goals of the public assistance programs and the unit supervised and
takes corrective action when there is deviation from established standards of practice.
The supervisor will serve on a management/leadership team and is expected to identify barriers and developing
solutions for difficulties experienced by the agency, by the agency staff or by people served by the agency. The
supervisor is responsible for developing good working relationships within the unit between individual staff and
assuring that the unit performs on a consistent and systematic basis to deliver quality services to the public in a timely
manner.
The supervisor speaks to various groups about the public assistance programs and serves on various committees (in
and out of county) as a representative of the agency. The supervisor is expected to attend regular state meetings in
Raleigh, NC as the county representative on the work support strategies committee.
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities – Considerable knowledge of all income maintenance programs, forms,
and documents used in determining eligibility. Considerable knowledge of the use of the income
maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged
persons. General knowledge of all agency programs and services. General knowledge of community
services and programs which could affect the client/applicant. General knowledge of the budget
process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct,
and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to
communicate effectively with workers, supervisors, applicants, and community agencies to obtain
pertinent data and to interpret rules and regulations. Ability to present information orally and in written
form.
Minimum Training and Experience Requirements – Three years of experience as a caseworker or
investigator in an income maintenance program, preferably with one year of supervisory experience; or
an equivalent combination of training and experience.
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