ORANGE COUNTY GOVERNMENT
invites applications for the position of:
Human Services Specialist
SALARY:
$17.41 - $28.53 Hourly
$36,219.00 - $59,346.00 Annually
OPENING DATE: 08/28/15
CLOSING DATE: 09/11/15 11:59 PM
DESCRIPTION:
Performs professional human services work, assisting individuals in accessing a variety of
social services. Interprets program information, determines eligibility for human service
programs, and conducts in-office and/or on-site interviews and/or assessments.
EXAMPLES OF DUTIES:
Examples of Essential Functions
A position may not include all the work examples given, nor does the list include all
that may be assigned.
Interviews clients and/or collateral contacts to gather information, to secure medical, work
history, and other income information, and to determine need and eligibility for human
services. Verifies information and investigates discrepancies.
Assists clients in retaining public assistance benefits by updating information in client file
and state eligibility systems. Follows policies and procedures related to eligibility
determination and redetermination.
Uses information technology to determine eligibility, to record notes, and to manage
records.
Documents eligibility decisions and retains copies of client information, financial,
psychological, medical, vocational, and court records in order to provide accountability for
the expenditure of state and federal funds by recording information in case logs and client
files.
Completes reports and forms for documentation of decisions, actions taken, responses to
court actions and payment authorization.
Provides clients with information about the availability of services and refers them to
appropriate agencies or community programs.
TYPICAL QUALIFICATIONS:
Knowledge, Skills, Abilities
Knowledge of principles of interviewing and other information gathering techniques.
Knowledge of the social, economic, and environmental factors which influence poverty and
unemployment.
Knowledge of available state and federal human service assistance programs and their
eligibility requirements.
Knowledge of current social, economic and health trends and services, and the ability to
adapt trends to practical program applications and link clients with services needed.
Knowledge of assessment principles and techniques.
Ability to compute complex equations using addition, subtraction, division, multiplication,
and percentages.
Ability to conduct interview/assessments, summarize and interpret findings.
Ability to apply analytical thinking and deductive reasoning to arrive at reasonable
judgments.
Ability to interpret and apply county, state, and federal regulations, policies, and procedures
in specific case situations.
Ability to communicate complex information effectively, with a wide variety of people; ability
to communicate effectively orally and in writing.
Ability to establish and maintain positive, effective relationships with diverse populations.
Ability to understand medical and vocational terminology and legal principles.
Ability to organize and consolidate information, maintain records, prepare reports, formulate
treatment plans and complete other caseload management functions.
Ability to use information technology to enter client information, determine eligibility, make
changes in client cases, and enter documentation.
Ability to perform well in a fast-pace, high volume work environment.
Supervision
Assignments are provided by defining objectives, priorities, and deadlines. Additional
assistance is provided for unusual situations that do not have clear
precedents. Classification typically does not supervise.
Distinguishing Factors
This classification is the beginning classification in the Human Services classification
series.
Minimum Qualifications
Requires any combination of education and experience equivalent to an Associate’s degree
in social work, business, or related field and one year of related experience; or a high
school diploma and two years related experience. Possession of or ability to readily obtain
a valid driver’s license issued by the State of North Carolina for the type of vehicle or
equipment operated.
SUPPLEMENTAL INFORMATION:
Physical Activities
(N = Never; R = Rarely (Less than 25%); O = Often (25% - 75%); A = Always (More than
75%))
Standing
O
Sitting
O
Walking
O
Bending
O
Stooping
R
Kneeling
O
Crawling
N
Climbing
R
Typing
O
Grasping
O
Talking
O
Hearing
O
Repetitive motions of
O
O
Handing
hands/wrists
Repetitive motions of feet
O
Reaching
O
Average number of pounds through a normal day that are pushed, pulled, etc. and the
distance over which the weight is moved:
Activity
Average Number of Pounds
Distance Weight is Moved
Pushing
5-15
A few feet
Pulling
5-15
A few feet
Lifting
5-15
A few feet
Carrying
5-15
A few feet
Examples of physical activities required in this position:
Sitting at a computer for many hours per day
Walking to work station
Possible Hazards (chemicals, dangerous machinery, etc.)
None Known
APPLICATIONS
MAY
BE
FILED
http://www.orangecountync.gov
200
South
Hillsborough,
919-245-2550
919-245-2550
Cameron
NC
ONLINE
AT:
Street
27278
Position #1797-272
HUMAN SERVICES SPECIALIST
DD
Human Services Specialist Supplemental Questionnaire
*
1. Orange County is an E-Verify employer. E-Verify is a program that electronically confirms
an employee's eligibility to work in the United States after completion of the Employment
Eligibility Verification Form (Form I-9). I understand, that if hired, my employment
eligibility will be verified through E-Verify.
Yes
*
2. I understand that resumes are welcomed but do not substitute for the work experience
section of this application and failure to complete the work experience section will result
in an incomplete application, which will not be considered for eligibility. Did you fully
complete the work experience section of this application?
Yes
No
*
3. Are you currently an employee, receiving benefits, from Orange County Local
Government?
Yes
No
*
4. What level of education and experience do you have related to this position?
Master's Degree in human services related field
Unrelated Master's Degree
Bachelor's Degree in human services related field
Unrelated Bachelor's Degree
Associate's Degree in human services related field
Unrelated Associate's Degree
High School
*
5. Do you have experience working with low income families?
Yes
No
*
6. Please discuss any work you have done with low income families. If you indicated no
experience, please indicate N/A.
*
7. Do you have experience interviewing families for services?
Yes
No
*
8. Please describe your interview skills and experience. If you indicated no experience,
please indicate N/A.
*
9. Do you have experience working with complex computer software?
Yes
No
* 10. Please indicate experience working with the following computer hardware or software.
(check all that apply)
NC FAST
Northwoods Software
MS Word
MS Excel
MS PowerPoint
MS Access
Adobe Photoshop
Web Design Software
Database software
Scanning Equipment
PC
Keyboarding or typing
Case management software
* 11. Please describe in greater detail your use of all computer hardware and software you
checked above. If you indicated no experience, please indicate N/A.
* 12. Please indicate if you have experience working in any of the following fields. (Check all
that apply)
Mental Health
Social Services
Health
Justice
Human Resources
Business
Counseling
Non-profit organizations
Other (Please indicate below)
13. If you selected other, please indicate.
* 14. Please describe what interests you about this position?
* 15. Please describe why you believe you would be a good candidate for this position?
* 16. Have you worked in a fast-paced, high volume work environment?
Yes
No
* 17. If yes, please describe your experience working in fast-paced, high volume work
environments.
* Required Question