Contract Training Programs
Practice Constructive Employee Discipline (Half-Day Module)
Acquire practical skills and methods for administering discipline in a positive and constructive manner. Learn to
handle complaints head-on and prevent discipline problems. Explore the legal concerns and responsibilities
held by supervisors.
Understanding Fair Employment Law (Half-Day Module)
Learn how to make employment decisions to prevent unlawful practices. Understand Equal Employment
Opportunity (EEO) laws and how they affect the organization. As a supervisor, learn your role in EEO education
on the job.
Effective Delegation (Half-Day Module)
Learn the benefits of delegating. Understand what it means to delegate effectively, why supervisors are
sometimes reluctant to delegate, and the results of inefficient delegation. Learn to use office resources more
efficiently in order to allow more time for high priority work.
Counseling for Increased Employee Performance (Half-Day Module)
Acquire methods for coaching and counseling employees to maximize worker efficiency and job satisfaction.
Learn how to rate employee's performance in a fair objective way. Discover ways to address employee's
concerns and problems early through effective coaching, counseling and appraising.
Listening/ Feedback Skills for Supervisors (Half-Day Module)
Employees at all levels need to demonstrate good listening skills in order to do their jobs effectively. Learn to
avoid misunderstandings and be more productive by "listening louder" the first time. Discover feedback skills
that encourage open lines of communication with superiors, co-workers and subordinates.
Managing Conflict in the Workplace (Half-Day Module)
A sense of understanding and agreement can be attained with effective conflict resolution and negotiation.
Learn to say NO when you want to say NO, and come to terms which are acceptable to you and others.
Discover skills and strategies to diffuse conflicts, win cooperation, and strengthen leadership roles.
Communicating for Results (Half-Day Module)
Effective communication is often the key to getting the job done right the first time. Review the communication
process and discover how to anticipate problems arising from ineffective communication. Learn to recognize
communication channels in your office, give clear and concise instructions, develop active listening skills and
watch for non-verbal messages.
Understanding What Motivates You & Others (Half-Day Module)
Gain insight into human behavior. Identify your motivational forces and understand why individual work styles
differ. Learn behavioral techniques that can be put to immediate use to increase your company's productivity
and morale.
Building A Work Team That Works (Half-Day Module)
Learn the essentials of a good team management and participation. This session is a must for managers
involved in teams with subordinates as members; managers involved in teams in which they are an equal
member and managers involved with team members who are their superiors.
Conducting Successful Meetings (Half-Day Module)
Meetings are an integral part of everyday business. Whether you're leading a meeting of five or twenty-five, as
supervisor, you must take charge to ensure objectives are met. You will come away from this program confident
you can gain a new and powerful control over the successful operation of working groups in all kinds of
business and professional contexts.
Facilitation Skills (Two Day Seminar)
Both theory and application of effective facilitation skills in a meeting/ conference/ problem solving setting are
provided in this seminar. This program is especially relevant for situations where the team leader/ facilitator
lacks technical expertise compared to the group, lacks formal authority over the group, or desires to maximize
input.
This course is highly experiential and focuses on skill development by incorporating role playing, case studies,
and critical incidents involving simulated situations where participants practice facilitation behaviors.
Foremen, supervisors, and hourly employees who have been integrated into self-directed work teams will
benefit from the workshop.
Sexual Harassment: Employment Issues (One Day Seminar)
Become familiar with federal laws and regulations pertaining to sexual harassment. This seminar provides
guidance in preparing workplace policies and procedures for handling sexual harassment complaints. Learn to
develop programs for educating your employees regarding sexual harassment. Develop communication skills to
minimize sexual harassment charges, handle complaints, and conduct investigations.
How to Get People to Pay (One Day Seminar)
Do these statements sound familiar? "I mailed the check last week." "The person you need to speak to isn't
here." You'll get paid when we get paid." "We never received the invoice." Week in, week out, you hear
customers' excuses for not paying bills. Others won't even talk to you. Still others get downright abusive!
Collecting is demanding, stressful work. Yet, you keep at it- making the collection call to overdue accounts.
Why? Because you know unless you collect money owed, your company won't be able to pay its bills and you'll
be out of business. Now there's a way to bring in the accounts you thought were uncollectible. And, you'll do it
yourself, without costly collection agency help--with training you'll get at this intensive, one-day program.
Project Management (Two Day Workshop)
Every Project Manager knows a successful project is one that is completed on time, comes in under budget and
performs according to the project objective. This course is designed to provide greater managerial insight into
what project management is, how it works, and why it works as it does, enabling managers and team members
to make more effective and efficient use of time and resources while maximizing project management
performance.
The concepts of Program Evaluation and Review Technique (PERT) and Critical Path Method (CPM) are
introduced. Microsoft Project and ABQM software are used to illustrate concepts and principles developed in
this course. Discussion of each topic is followed by examples and exercises to reinforce concepts developed.
Participants are encouraged to bring personal examples and experiences to the course. General familiarity with
personal computers is helpful.
Developing and Making Effective Presentations (Three Day Seminar)
Learn to design and deliver interesting, purposeful and effective presentations. This seminar demonstrates
methods for organizing ideas quickly and accurately, without hours of work usually involved with planning the
task. Participants deliver a presentation to a small group or other participants. This presentation segment
utilizes video tapes and critiques as part of the learning experience. By the end of the program, participants will
have gained the confidence necessary to speak effectively in front of groups, make presentations, and sell
ideas to others.
Interpersonal Skills for Team Members & Facilitators (Two Day Seminar)
Organizations integrating quality management concepts into the workplace have found the interpersonal
relationships among workers more important than ever. Understand the basic concepts impacting interpersonal
relationships.
Acquire foundation skills for exploring team building, facilitation skills, and communication in more specific
teams to all levels of employees. Topics include interpersonal communication, active listening, conflict
resolution and assertion.
Public and Presentational Speaking (Two Day Workshop)
In this highly interactive workshop, learn how to handle nervousness, manage the two-way communication
process, inform and persuade your listeners, translate technical ideals and jargon into simple terms, organize
your ideas, make sure your audience will follow and remember your ideas, and develop and use visual aids.
Participants make short presentations and help others develop presentations using criteria and constructive
criticism. Two to three different types of presentations will be videotaped. This course is ideal for any engineer
or technical person who, as part of their job, must present technical ideas or proposals to peers, supervisors,
customers, or the public in a way that is understandable.
Technical Writing (Two Day Seminar)
By using team-teaching and individual writing conferences, this intensive two-day workshop helps improve
technical writing skills through instruction, practice, and one-on-one writing conferences. This seminar focuses
on organizing information, sources of accuracy, substantiating arguments, personal style, analyzing and
adapting to the audience, and achieving simplicity and clarity in report and letter writing. Engineers and other
technical personnel interested in effective business writing will benefit from this program.
Mastering Workplace Communications (Two Day Workshop)
The first day of this workshop is designed to enable participants to develop appropriate listening skills, send
clear messages, enhance awareness of non-verbal communication and learn skills necessary to conduct
effective meetings. The second day is devoted to increasing awareness of problem areas in written business
communications. Participants will learn to write clear, concise messages defined by a particular audience. For
this session, participants are asked to bring to class two pieces of correspondence: one e-mail and one written
report.