MACON COUNTY DEPARTMENT OF SOCIAL SERVICES
EMPLOYMENT OPPORTUNITY
POSITION: Universal Social Services Income Maintenance Caseworker I w/work against UIMC II
(Temporary Full-time)
ANNOUNCEMENT DATE: 8/13/2013
CLOSING DATE: until filled
SALARY RANGE:
Grade 23 IMC I $27,874.00
Grade 25 IMC II $ 30,731.00 (12 months as UIMC I)
RESPONSIBILITIES: An UIMC II in this position does initial intake and processes applications in NC FAST. The UIMC
II conducts interviews, assesses need, explains all applicable programs, explains in depth all requirements, rights and
responsibilities of both client and agency, make proper referrals, and respond to any unusual emotional or physical state of the
client in an atmosphere of mutual respect and trust. The employee must be able to adapt to change and be able to continue
daily work as complex and new regulations are implemented.
The IMC II must offer assistance in obtaining the information requested from the client. Confidentiality of case information
must be maintained. Satisfactory work during period of pressure and heavy workload maintaining balance and self-control is a
requirement, and employee must independently produce satisfactory work during those periods. Worker must be a team player,
and have excellent communication skills.
KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of the program/area(s) of assignment. General
knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical
reasoning and computational skills. Ability to read, analyzes, and interprets rules, regulations and procedures. Ability to
perform caseworker functions within structured time frames. Exemplified computer proficiency is a must to this UIMC II role.
The Universal IMC II must have good interviewing skills and ability to communicate effectively and develop a satisfactory
relationship with people of all socioeconomic backgrounds, while at the same time multi-tasking (i.e. comprehending,
interpreting, and applying complex rules and regulations, and practical judgment including ability to read and interpret policy,
job aides, and change notices for competency.)
MINIMUM TRAINING AND EXPERIENCE REQUIREMENTS:
We will accept applications for Income Maintenance Caseworker I with the following qualifications:
Graduation from an accredited associate degree program in:
 ITS Technology
 Paralegal Technology
 Business Administration
 Secretarial Science or;
Graduation from high school with three years of paraprofessional, clerical or other public contact experience which included:
 Negotiating
 Interviewing
 Explaining information
 Gathering and compiling data
 Analysis of data
 Performance of mathematical or legal tasks
One year of experience as an Income Maintenance Caseworker is required for level II all others will be hired at level I with a
corresponding salary grade.
Preferred qualifications are training and knowledge working with NC FAST.
SELECTION PROCEDURES: Structured interview and skills test will be administered. Applicants admitted to the interview
will be given a written test for simulated tasks to perform typical to those of the Social Services Income Maintenance
Caseworker and a computer performance test.
HOW TO APPLY: A State application PD 107 can be obtained from and must be submitted to DWS at the address below.
Include 3 references and an e-mail address on the application. A Criminal Background check will be completed before
hiring. No resumes may be considered, but may be attached to PD107.
Division of Workforce Solutions
427 Harrison Ave
Franklin, NC 28734
AN EQUAL OPPORTUNITY EMPLOYER/ADA EMPLOYER