BERTIE COUNTY DEPARTMENT OF SOCIAL SERVICES
Position Announcement
October 20, 2014
CLASSIFICATION:
Income Maintenance Caseworker II
SALARY GRADE:
63
CLOSING DATE:
October 28, 2014 at 5:00 pm October 31, 2014 at 5:00 pm (deadline extended)
APPLICATION PROCESS:
SALARY RANGE:
$27,882 - $43,218 (starting salary for IMC-II will be $27,882.00**)
**For those hired as an IMC-I “work against” IMC-II the starting salary will be $25,630.00**
Apply ONLY through the Division of Employment Security (DES) no later than the
closing date, using a State of North Carolina Application Form (PD-107), with an attached
official college transcript (if applicable). Resumes are not accepted in place of the PD-107.
Incomplete and/or unsigned applications will not be considered. Applications submitted
directly to DSS or to the Human Resource Office or via email will not be considered.
MINIMUM EDUCATION AND EXPERIENCE:
One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
If unable to fill at full class, will consider applicants meeting the qualifications as an Income Maintenance Caseworker I work
against IMC-II for one year with the following qualifications: graduation from an accredited associated degree program in
Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial
Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional clerical, or other
public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data,
analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an
Income Maintenance program; or graduation from high school and three years of paraprofessional, clerical, or other public
contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, and/or
performance of mathematical or legal tasks; or an equivalent combination of training and experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs
and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read,
analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large,
and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to
evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.
DESCRIPTION OF WORK:
Work involves performing the functions of intake, processing, and redetermination of eligibility for any or all of the Income
Maintenance programs: Food and Nutrition Services, Work First Cash Assistance, Family and Children's Medicaid and/or
Adult Medicaid, as well as the CRISIS Intervention and LIEAP Programs;
Duties include, but are not limited to: maintain a constantly changing caseload; interviewing in person or via telephone;
gather and verify information regarding family composition, finances, employment, health status, etc. to determine initial
and/or on-going eligibility; accurately process/complete work within required timeframes; act on changes reported; effective
communication and interaction with co-workers using a team approach; daily monitoring of caseload reports; accurate and
timely documentation of case files and forms; reading, comprehending, interpreting, and applying policy; explaining program
requirements. This work involves the ability to multi-task and work under pressure.
Working in shelters and performing other areas of assistance in case of disaster, either natural or man-made, to serve the
citizens of Bertie County is also a responsibility of this position. (This service, when needed, will take precedence over all
other duties); Responsible for any other duties assigned by the supervisor or director.
PREFERENCES:
Computer knowledge and experience with various computer software programs, such as MS Word, MS Excel, Web-based
programs, etc. for accurate and appropriate inputting of information into the NC FAST System.
(IMC-II, con’t)
ADDITIONAL INFORMATION:
Position will perform duties as a representative of a public agency and is subject to high standards for personal and
professional conduct. Ability to efficiently and effectively interact with co-workers to accomplish common tasks; Ability to
have efficient and courteous interaction with the public; Ability to perform in highly stressful situations; Ability to maintain
high level of professionalism and to conduct business in an ethical manner at all times. Adhering to the laws of
Confidentiality is a requirement.
A Criminal Background Check will be required prior to any offer of employment
Bertie County is an Equal Opportunity / Affirmative Action Employer