Pasquotank County
Department of Social Services
(Administration Unit)
PUBLIC INFORMATION ASSISTANT IV
Position Number
239-04-302
Paygrade 11
Salary
$23,631 – 33,083
Posted
November 28, 2012
Closes
Open until filled
How to apply?
Contact Employment
Security Commission,
422 McArthur Drive,
252-331-4798
Current employees of
Pasquotank Social
Services should contact
the agency Personnel
Officer if they are
interested in applying.
Pasquotank County
provides eligible
employees with a
competitive benefits
package including paid
health insurance, paid
holidays, sick and
vacation leave, and N.C.
Local Government
Retirement
PASQUOTANK
COUNTY
DEPARTMENT OF
SOCIAL SERVICES IS
AN EQUAL
OPPORTUNITY
EMPLOYER
Position Responsibilities: This position is part of the Administrative Support Unit and is
involved 100% in duties acting as an agency receptionist. The purpose of this position is to
assist the public either by telephone or in person by providing information or connecting
the client with the appropriate staff person who can provide assistance. This staff person
has constant contact with the general public in order to determine which agency staff
person can best help the client, and to coordinate/direct clients to agency staff workers.
This staff also advises persons about other agencies that may be able to help them and gives
limited information about other agencies/services in the area.
The nature of work in this position involves constant changes in the work environment
because the receptionist is interacting with every client, both in person and over the phone.
Agency staff also place many expectations and demands on the individual in this position
which requires flexibility in work habits as well as a broad knowledge base to perform the
unusual and varied requests that are made by staff and/or the clients of this agency. The
work is often performed in an intense, hectic, and highly emotionally charged
environment that requires that this staff be patient and aware of the different ways to
interact and communicate under varied circumstances.
This position has to follow established office procedures including the duties unique to
this position such as completing logs and forms relative to established state monitored
procedures. Because of the different programs operated at various times of the year,
office procedures must be modified and adjusted to meet the increased demand upon the
receptionist to accurately document activities following established procedures.
Knowledge, Skills, and Abilities: Significant knowledge of office and agency
procedures, methods, and practices. Significant knowledge of and ability to use correct
grammar, vocabulary, spelling, and office terminology to compose and/or proofread
correspondence, reports and other materials. Significant knowledge of accounting
procedures, mathematics and their application in the work environment. Ability to learn
and to independently apply laws and departmental rules and regulations covering all
agency programs and services. Ability to review and process information to determine
conclusions, actions or compliance with applicable laws, rules, or regulations. Ability to
apply a variety of work related formulas or mathematical calculations. Ability to record,
compile, summarize and perform basic analysis of data. Ability to independently
work with people, some of which may be upset, irate, or hostile, with courtesy and tact in
performing public contact duties that may be sensitive in nature. May require the ability
to supervise and coordinate the work of other staff, student workers or volunteers.
Minimum Training and Experience: Graduation from high school and demonstrated
possession of knowledge, skills, and abilities gained through at least two years of office
assistant/secretarial experience; or an equivalent combination of training and experience.
Other: All applicants must type 45 wpm. Typing tests will be administered by the N.C.
Employment Security Commission at the time of application.