Queensborough Community College
DEPARTMENT:
Non-teaching Department
2013-2014 Academic Year
Counseling Center
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The mission of Queensborough Community College’s Counseling Center is
to provide quality services that support the intellectual, emotional, social,
and vocational development of the diverse student population enrolled at
the college. Counselors offer a wide range of services including teaching
students the essential skills to maximize their potential and enhance their
academic performance. To achieve these goals counselors are active
members of the college community who interact and collaborate with
college administrators, faculty, college communities and all support
services. In conducting their professional activities counselors maintain the
highest ethical standards while preserving the confidential nature of the
counseling relationship.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Learning assessment
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes- will generate
report next summer
Provide counseling
services to students
Quality of service
Yes- next year
Crisis Intervention
Quality of service
Yes- next year
Consultation services to
faculty
Quality of service
Yes-will generate
report next year
Teach ST 100 to all full
time freshmen
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations or both
3. the date (select from the calendar drop-down; if you do not know the exact date, use
the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Newman Club-Time Management/ Jennifer
Klein
Developed and ran a weekly support group for
nursing students/ Carrie Diamond
Workshop on math anxiety co-led with Dr. Clara
Wajngurt/ Carrie Diamond
Workshop- Using Meditation to Cope with
Difficult Emotions (Part of common read)/ Carrie
Diamond
Workshop for Nursing Student- “Performance
Anxiety during Clinical Evaluations”/ Carrie
Diamond
Workshop on Test Anxiety/ Carrie Diamond
Tabling for Counseling Center on the Quad/
Carrie Diamond
Presentation to Faculty/Staff on the Common
Read-Classroom Strategies & Handling
Uncomfortable Text/ Gina Capozzoli
World Trade Center Health Program
presentations with Single Stop-open to college
community/ Gina Capozzoli
Participated in Common Read Meeting:
provided support to faculty/staff/ Gina Capozzoli
Provided Study Skills workshop for ASAP/ Gina
Capozzoli
Conducted weekly Women’s Group / Gina
Capozzoli
Conduct weekly Women’s Group/ Gina
Capozzoli
Presentation to BE 112 class on the Counseling
Center & addressing the Road of Lost
Innocence / Gina Capozzoli
Presentation to EN 101 class on Counseling
Center & addressing the Road of Lost
Innocence/ Gina Capozzoli
Provided Time Management workshop for
ASAP/ Gina Capozzoli
Coordinated counseling representation for
Organized, Presented,
or Both
Date
Number
Attending
Both
10/09/13
Both
Fall 2013/
Spring
2014
Both
12/4/2013
Both
4/2/14
10
Both
Both
4/9/14
4/30/14
15
36
10
Presented
Both
4/2/2014
10/2/13
15
10
15
15
Both
Fall 2013
Both
11/6/13
15
Both
11/14/13
7
Both
11
Both
9/11-13 –
12/11-13
2/5/14 –
5/14/14
2/19/14
Both
25
29
Both
Both
Both
7
28
10
100+
Spring
10
Queensborough Community College
Non-teaching Department
tabling at campus Health Fair/ Gina Capozzoli
Presented Coping with psychological stress
Both
resulting from traveling abroad for students
preparing to travel to Salzburg/ Dr. Wilma FletcherAnthony
Presented Time Management workshop for
Both
students in BI-115/ Dr. Wilma Fletcher-Anthony
Presented Transfer workshop for RIMS students/ Both
Dr. Wilma Fletcher-Anthony
Presented Counseling Services to CLIP students
and staff / Dr. Wilma Fletcher-Anthony
Both
Campus Event AIDS Day Tabling/ Cheryl
Siporin
CLIP Presentation / Cheryl Siporin
Common Read Workshop – Presentation on
Assertiveness/ Cheryl Siporin
Stress Management Workshop for ASAP
Students/Linda Ostrowe
QCC Fall 2013 Open House/Linda Oatrowe
World AIDS Day Health
QCC Wellness Festival
Presented to the Psychology Club about our
services as well as collaboration efforts
Presented
Movie Screening & Discussion of the Pursuit of
Happyness
Freshman First - Presentation of Counseling
Services to VAPA & Liberal Arts Academies
Nursing Student Orientation - Presentation of
Counseling Services
2013-2014 Academic Year
2013
20
Presented
5/9/2014
20
4/9/2014
20
4/2/2014
12/4/13
10+
2/10/14
3/19/14
Presented
15
100+
100+
Presented
Both
Presented
Both
2/19/2014
11/9/13
12/4/13
3/26/14
100+
100+
100+
100+
Presented
4/2/2014
10
4/23/14
5
8/24/13
100+
Presented
Presented
8/23/14
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1. enter name
2. select the type of achievement from the menu
3. enter the citation as it would appear in a publication or formal report
4. indicate the semester when the achievement was completed
Name
Jennifer Klein
Achievement type (from
menu)
Service to department,
College, University,
community, and/or
professional society
Citation
Semester
2013 Cohort VI- Online e-Learning Summer
Summer Development Initiative
2013
Queensborough Community College
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Jennifer Klein
Carrie Diamond
Carrie Diamond
Carrie Diamond
Non-teaching Department
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
2013-2014 Academic Year
Using Classroom Podiums
Fall 2013
Starfish Training
Fall 2013
Preparing Multimedia
Fall 2013
Zucker Hillside Hospital,
Psychosis and Student Mental
Health
Spring 2014
Social Work Podcast-Social
Workers in Court
Spring 2014
Social Work Podcast- Proposed
Changes in DSM-V
Spring 2014
QCC National Endowment,
Developing Cultural Sensitivity
Spring 2014
ACA Podcast- Reality Therapy,
Choice Therapy: What's the
Difference
Spring 2014
CUNY-Resources & Education on
Autism
Spring 2014
Social Work Podcast- Addressing
Suicide Risk in Schools
Zucker Hillside Hospital, How
Suicide Stigma Adversely Affects
the Bereaved
Training on Sex Trafficking in
Queens
Training on the New DSM 5
Spring 2014
Spring 2014
Fall 2013
Spring 2014
Training on Mindfulness
meditation
Fall 2013
Training on teaching mindfulness
to adolescents
Training on meditated learning
experiences and constructivism
Spring 2014
Carrie Diamond
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Gender Identity Project/
Community violence prevention
Fall 2013
Carrie Diamond
Carrie Diamond
Spring 2014
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Spring 2014
Carrie Diamond
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Service to department,
College, University,
community, and/or
professional society
Participated in planning meetings
for common read with counseling
center and Susan Madera/ Carrie
Diamond
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Conference, workshop,
training attended
QCC representative for John D.
Calandra Italian American Institute
Fall 2013Spring 2014
Member: Admissions Committee
Fall 2013Spring 2014
Supervise (1) Mental Health Intern
from QC
Fall 2013Spring 2014
Served as an ASAP Mentor for (1)
student
Spring
2014
Attended Pathways Training (on
campus
Attended Starfish Training (on
campus)
Fall 2013
Attended NYC Alcohol
Consortium: Alcohol in the
College/University Environment
Project: School of Public Health
Fall 2013
Available to Faculty/Staff for
discussions/concerns on the
Common Read
Spring
2014
Coordinated and assigned Time
Management workshop for the
Newman Center
Fall 2013
Conference, workshop,
training attended
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
Coordinated & assigned (2)
workshops for ASAP on Stress
Management
Served as Counseling Liaison to
Common Read for faculty & staff:
38 QCC participants-created
classroom handouts & available for
consultations throughout
Fall 2013
Fall 2013
Fall 2013 Spring
2014
Queensborough Community College
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Gina Capozzoli
Non-teaching Department
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Conference, workshop,
training attended
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
2013-2014 Academic Year
semesters.
Coordinated (2) Counseling
Workshops for Common Read
events held 3/19/14 & 4/2/14
(topics were associated with
bullying/empowerment & mindful
meditation).
Spring
2014
Coordinated Counseling
availability for 10 Common Read
events
Spring
2014
Coordinated/assigned (2)
presentations to ASAP about the
Counseling Center
Spring
2014
Coordinated/assigned presentation
about the Counseling Center to
CUNY Start
Spring
2014
Member of Retention Management
Team
Spring
2014
Assigned counselors to (3)
workshops: (1) on Time
Management, (2) on Test Taking
Skills for ASAP
Spring
2014
High Impact Practice: Provided
support for students and faculty in
Common Read
High Impact Practice: ST-100
students provided Time Management
workshop
for students from Queens Satellite
High School of Opportunity, an
alternative
high school located in Jamaica,
Queens
Member of Advisory Group:
Faculty Diversity
Spring
2014
Member College Advisory
Committee on Campus Security
Fall 2013-
Spring
2014
Fall 2013Spring
2014
Spring
2014
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Member Workplace Violence
Committee
Fall 2013-
Counseling representative on QCC
Behavior Intervention Team (BIT)
Member Faculty Executive
Committee
Member Committee on Academic
Freedom
Fall 2013-
Member College Advisory
Planning Committee
Fall 2013-
Member Technology Fee
Committee
Fall 2013-
Member of the Academic Senate
Fall 2013-
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society’
‘
Conference, workshop,
training attended
Conference, workshop,
training attended
Dr. Wilma FletcherAnthony
Conference, workshop,
training attended
Attended NASW-NYS Veterans
Mental Health Training Initiative
at Hilton Long Island, Melville,
NY
Fall 2013-
Dr. Wilma Fletcher-
Conference, workshop,
Attended NYC Alcohol Consortium
Fall 2013
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Dr. Wilma FletcherAnthony
Spring
2014
Spring
2014
Fall 2013-
Spring
2014
Spring
2014
Spring
2014
Spring
2014
Department representative – PSC
Fall 2013-
Spring
2014
Responsible for Assessment of ST100
Fall 2013-
Spring
2014
Collaborated with CLIP staff to
Spring 2014
develop Career Counseling Services
for CLIP students.
Tabled for World AIDS Day
Spring 2014
Attended Behavioral Health College
Partnership (BHCP) forum at the
Zucker Hillside Hospital, North
Shore LIJ
Spring 2014
Spring
2014
Queensborough Community College
Non-teaching Department
Anthony
training attended
Dr. Wilma FletcherAnthony
Conference, workshop,
training attended
Dr. Wilma FletcherAnthony
Conference, workshop,
training attended
Cheryl Siporin
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Cheryl Siporin
Cheryl Siporin
Linda Ostrowe
Linda Ostrowe
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Linda Ostrowe
Conference, workshop,
training attended
Linda Ostrowe
Conference, workshop,
training attended
Linda Ostrowe
Linda Ostrowe
Conference, workshop,
training attended
Conference, workshop,
training attended
Linda Ostrowe
Conference, workshop,
training attended
Linda Ostrowe
Linda Ostrowe
Dr. Dorith Brodbar
Conference, workshop,
training attended
Conference, workshop,
training attended
2013-2014 Academic Year
at the City University of New
York’s School of Public Health
Attended How Suicide Stigma
Adversely Affects the Bereaved:
What Health
Professionals Need to Know at the
Zucker Hillside Hospital, North
Shore LIJ
Attended Mentally ill people as unfit
for society at the Kupferberg
Holocaust Resource Center
Attended Online CBT trauma
Training-June 2013
Attended Workshop on use of
Mindfulness in Psychotherapy
Attended Presentation on
Contemporary View of the
Therapeutic Relationship –
Transference and Counter
Transference
Training on Pathways
Webinar- Increasing First-Year
Student Engagement, Learning and
Success In Community CollegesInnovative Educators
Webinar-FOCUS 2 Online Career
& Education Planning for College
Students
Webinar- Dealing with Stigma:
Mental Health First Aid to the
Rescue. Hosted by: Worth
Publisher's' TLC Symposium
Series
Outreach to Student Activities,
CLIP, CUNYstart and Business
Academy
Liberal Arts Career ConversationsCampus Event
ZHH Conference: College Student
Mental Health & Early
Identification of Psychosis
Campus/Common Read Event"Human Trafficking In Our Own
Backyard
Faculty support workshop on
campus- "Classroom Management
and Student Harassment"
Gender Identity Project
Community Prevention: Christina
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Fall 2013
Fall 2013
Fall 2013
Fall 2013
Fall 2013
Spring 2014
Spring 2014
Spring 2014
Fall 2013
Queensborough Community College
Dr. Dorith Brodbar
Dr. Dorith Brodbar
Non-teaching Department
Conference, workshop,
training attended
Conference, workshop,
training attended
Conference, workshop,
training attended
Dr. Dorith Brodbar
Dr. Dorith Brodbar
Dr. Dorith Brodbar
Dr. Dorith Brodbar
Laurie Reisch
Laurie Reisch
Conference, workshop,
training attended
2013-2014 Academic Year
Herrera
Sexual Harassment Prevention
Program: John Jay College of Dr.
Criminal Justice:
College Student Mental Health and
Early Identification of Psychosis:
Zuker Hillside Hospital: Dr. Laura
Braider
Development of Cultural
Sensitivity & Awareness: Lorraine
Cupelli, RN National Endowment
for the Humanities, KHRC
Students on the Autism Spectrum:
Information for Student Affairs
Professionals Project Reach:
Resources and Education on
Autism as CUNY’s Hallmark
Spring 2014
Spring 2014
Spring 2014
Spring 2014
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Advisement & Registration
Fall 2013,
Spring 2014
Acting Director of Counseling
Center
Summer
2013
Service to department,
College, University,
community, and/or
professional society
Service to department,
College, University,
community, and/or
professional society
Common Read
Spring 2014
BE Workshop Assessment
Spring 2014
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Queensborough Community College
Non-teaching Department
Art Exhibit Curated
2013-2014 Academic Year
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Personnel
Description of
Change
New Director
Reason for
Change
N/A
Date/Semester
Spring/2014
Evaluation of
Change*
One additional
counselor available
to work with
students
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Teach ST 100 to
all full time
freshmen
Target outcome(s)
for Key Performance
Indicator**
Around 80% of
ST100 students
should provide
Actual
outcome(s)
Recommended
action plan
Data will be
available in
the summer
Implement new
format for
teaching ST100
Recommended
status of Core
Activity and KPI
(see menu)
Modified
Queensborough Community College
Quality of
counseling service
Assisting the
college community
Non-teaching Department
excellent or
satisfactory
responses to the ST
100 final exam
80% positive
comments on the
interaction between
student and
counselor
Online survey for
college community
2013-2014 Academic Year
as PNET,
including
ePortfolios
Will generate
report next
academic
year
No sufficient
data to
generate
report
Will Use survey
from Council
for the
Advancement
of Standards in
Higher
Education
Survey
Continue to
encourage the
community to
take the online
survey
Continuing
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target Outcome(s)*
Plan for Achieving
Target Outcome
Teach ST 100
To all full time
freshmen
Learning assessment 1
online an d 1
paperformat
Use Council for the
Advancement of
Standards in Higher
Education survey
Provide counseling
services to students
Quality of service
Crisis Intervention
Quality of service
Get 85% of passing
online assessment. Get
80% of students to take
paper assessment in
class with 80% positive
outcome
Get 85% of positive
feedback regarding
quality of counseling
services provided to
students
Get 85% of positive
feedback regarding
quality of counseling
Use Council for the
Advancement of
Standards in Higher
Education survey
Use Council for the
Advancement of
Queensborough Community College
Consultation
services to faculty
Quality of service
Non-teaching Department
services provided to
students
Get 85% of positive
feedback regarding
quality of counseling
services provided to
students
2013-2014 Academic Year
Standards in Higher
Education survey
Use Council for the
Advancement of
Standards in Higher
Education survey
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.