Queensborough Community College
Non-teaching Department
DEPARTMENT: Career Services
July 2013
2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Office of Career Services provides career advisement and professional
development services to all Queensborough Community College undergraduate
students and recent alumni.
Services are tailored to meet the educational needs of each individual in a supportive
and learning-centered environment utilizing one-to-one, group, and electronic
modalities.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Briefly list the major activities
conducted or performed to
support the mission of the
department.
Briefly list the corresponding Key
Performance Indicators (KPIs) that measure
the effectiveness of the department’s
activity. Key performance indicators are not
outcomes—for example, a KPI might be
“volume of service,” whereas an outcome
might be “increase volume of service by 5
percent”).
Volume of FOCUS – 2 Users
Assist Students with creating a
specific career plan.
Assist students with creating
resumes ranging in quality from
acceptable to superior.
Indicators to Be
Assessed
Yes or no. Indicators
to be assessed
should come from the
previous year’s
report, part F, column
4.
Yes
Volume of acceptable to superior resumes.
Yes
Promote internship/cooperative
education experiences to QCC
students
Support and expand student participation in
cooperative education/internship
experiences.
Yes
Provide online resume
advisement to students and
recent alumni
Promote student satisfaction with
services provided by the Office of
Career Services
Volume of online resumes
Yes
Student Satisfaction Survey
No
Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Commencement
Meeting with NYPD – Internship Agreement
ST 100 Presentation
Freshman Welcome – Staffed Information
Table & Panel Presentation
Focus 2 Presentation ST100
On Campus Recruitment – US Army
Focus 2 Presentation ST100
On Campus Recruitment – US Army
Presentation to Cabinet
On Campus Recruitment – US Army
Focus 2 Presentation ST100
On Campus Recruitment – US Army
Focus 2 Presentation Academic Advisement
New York Needs You Initiative
Presented,
Organized or Both
Organized
Date
6/01/12
Both
Both
Both
6/04/12
6/11/12
6/18/2012
Both
Organized
Both
Organized
Both
Organized
Both
Organized
Both
Both
Both
Both
7/03/12
7/09/12
7/12/12
7/16/12
7/17/12
7/23/12
7/30/12
7/30/12
8/17/12
8/01/12 –
5/30/13
8/15/12
8/22/12
Both
8/23/12
New York Needs You Presentation
Club Fair
Organized
Presented
8/23/12
8/29/12
Nursing Workshop
On Campus Recruitment – Green Mountain
Energy
Presented to Dr. Aikas & Dr. Dubrow’s classes
Employer Visit – Poppenhausen
Employer Visit – NY Mets
On Campus Recruitment – Nassau County
Police Department
On Campus Recruitment – Nassau County
Presented
Organized
8/29/12
8/31/12
Both
Both
Both
Organized
9/08/12
9/05/12
9/04/12
9/06/12
Organized
9/08/12
Employer Visit – Kepco
Presentation to College Discover Program to 2
classes
Freshman First – Manned Information Table
Number
Attending
Graduating
Seniors
30
Incoming
Freshman
25
10
25
10
70
Incoming
Freshman
30
Attending
Students
28
40
Queensborough Community College
Police Department
On Campus Recruitment – Academic
Achievers
Presentation to Employer – Alley Pond
On Campus Recruitment – Green Mountain
Energy
Presentation to Business Department – 3
Classes
On Campus Recruitment – Nassau County
Police Department
On Campus Recruitment – TJ Maxx
Presented – MALES Program
On Campus Recruiter – Green Mountain
Energy
Retail Job Fair
On Campus Recruitment – Academic
Achievers
Classroom Presentation Optimal Resume
On Campus Recruitment – Academic
Achievers
On Campus Recruitment – YAI
LEADS Meeting
Classroom Visits – 34 Classes
Non-teaching Department
July 2013
Organized
9/10/12
Both
Organized
9/11/12
9/11/12
Both
9/12/12
Organized
9/13/12
Organized
Both
Organized
9/24/12
9/27/12
10/01/12
Both
Organized
10/03/12
10/11/12
300
Both
Organized
10/11/12
10/15/12
25
Organized
Both
Both
Classroom Visits – 32 Classes
Both
Open House – Staffed Table
Both
10/24/12
10/24 10/31
11/01 –
11/13
11/10/12
Classroom Visit
Internship Forum
Both
Both
11/14/12
11/14/12
Organized
11/14/12
Both
Organized
Organized
Organized
Organized
Organized
Organized
Both
Both
11/15/12
11/29/12
12/03/12
12/10/12
12/13/12
12/14/12
1/08/13
1/10/13
1/11/13
1/14/13
Presentation for Science Students by Dr. Dev
Chakravarti of York College about
Pharmaceutical Science Program &
Admissions Counselor
Classroom Visit
On Campus Recruitment – US Army
On Campus Recruitment – US Army
On Campus Recruitment – US Army
On Campus Recruitment – US Navy
On Campus Recruitment – US Navy
On Campus Recruitment – US Marines
Nursing Workshop
QCC Human Resources Advisory Council
Nursing Workshop
15
850
800
Incoming
Students
25
375
25
27
28
On Campus Recruitment – US Marines
Club Fair
Organized
Both
1/16/13
1/30/13
Classroom Presentations – Prof Aikas &
Dubrow
On Campus Recruitment – Zen Masters
On Campus Recruitment – NYPD
Nursing Workshop
Both
2/04/13
All Students
who attend
50
Organized
Organized
Both
2/04/13
2/07/13
2/13/13
27
Queensborough Community College
On Campus Recruitment – Zen Masters
LEAP (Learn as You Earn Program) Initiative
Non-teaching Department
Organized
Both
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Both
Organized
Organized
Organized
Both
2/21/13
3/01/13 Present
3/04 to
3/08
3/11 –
3/15
3/05/13
3/05/13
3/07/13
3/11/13
3/12/13
3/14/13
3/18/13
3/18/13
3/20/13
4/08/13
4/11/13
4/16/13
4/17/13
Both
4/18/13
57
Organized
Organized
Organized
Both
Organized
Both
Both
4/18/13
4/22/13
4/23/13
4/24/13
4/25/13
4/26/13
5/01/13
35
Organized
Organized
Organized
Organized
Organized
Both
Both
Organized
Both
5/06/13
5/09/13
5/13/13
5/16/13
5/17/13
5/30/13
5/31/13
6/03/13
6/24/13
Classroom Visits – 32 Classes
Both
Classroom Visits – 28 Classes
Both
On Campus Recruitment – US Marines
On Campus Recruitment – Primerica
On Campus Recruitment – AHRC
On Campus Recruitment – US Marines
On Campus Recruitment – NYFD
On Campus Recruitment – Primerica
On Campus Recruitment – NYFD
On Campus Recruitment – US Marines
QCC Job Fair
On Campus Recruitment – NYPD
On Campus Recruitment – NYFD
On Campus Recruitment – NYPD
Shadowing Presentation – President’s
Conference Room
Etiquette in Action: A Business Dining
Experience
On Campus Recruitment – US Army
On Campus Recruitment – NYPD
On Campus Recruitment – US Army
Classroom Presentation – Resume Overview
On Campus Recruitment – NYFD
Big Apple Job Fair
Focus 2 Lab to International Students
Organization
On Campus Recruitment – NYFD
On Campus Recruitment – US Army
On Campus Recruitment – US Army
On Campus Recruitment – NYFD
On Campus Recruitment – US Marines
Nursing Workshop
Commencement
On Campus Recruitment – US Army
Employer Presentation – Electronic Store
July 2013
800
675
375
1000
15
50
Queensborough Community College
Non-teaching Department
July 2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Connie Peluso
Connie Peluso
Connie Peluso
Connie Peluso
Connie Peluso
Connie Peluso
Achievement type (from
menu)
Other: Creation of
Council
Service to department,
College, University,
Community, and/or
Professional society
Conference, Workshop,
training attended
Conference, Workshop,
training attended
Conference, Workshop,
training attended
Web Site Development
Connie Peluso
Conference, Workshop,
training attended
Connie Peluso
Conference, Workshop,
training attended
Citation
On behalf of Vice President
Hartigan and at the request of
President Call created the QCC
Human Resources Advisory
Council.
Created a video re: Optimal
Résumé for use in the ST100
PNet courses to introduce
students to the software.
CSAC Annual Conference
regarding CUNY Jobs Report
Attended CUNY Security
training.
Attended Convocation
Restructured registration form
on Optimal Resume resulting in
a more streamlined method of
gathering information, enabling
Career Services to quickly
determine student participation
in the myriad programs of the
College.
Attended MNYCCPOA
Conference on Social Media
and Technology for Career
Services professionals.
Attended Linked-In webinar
sponsored by the School of
Professional Studies
Semester
Fall 2012
Fall 2012
Spring
2013
Spring
2012
Spring
2013
Spring
2013
Spring
2013
Queensborough Community College
Non-teaching Department
Connie Peluso
Training Attended
Connie Peluso
Training Attended
Connie Peluso
Conference Attended
Connie Peluso
Service to Department
and
College
Susanne Grossman
Conference, Workshop,
training attended
Susanne Grossman
Conference, Workshop,
training attended
Susanne Grossman
Conference, workshop,
training attended
Completed Military Cultural
Competency Training provided
by the Home Again Veterans
and Families Initiative and
CUNY.
Completed the Go Government
webinar series, the first step in
completing requirements for
certification as a Federal
Advisor.
Attended the National
Association of Colleges and
Employers Conference
Constructed a work schedule to
assist colleagues in the
Admissions department during
peak traffic times throughout
the month of January. This
involved considerable effort in
managing the needs of the
Office of Career Services and
the Admissions Department.
Attended on-campus training for
the Content Management
System to be able to produce the
Online Internship Manual
Attended a CUNY meeting at
John Jay College to learn about
valid assessments facilitated by
Annemieke Rice, Campus Labs.
The meeting was a
comprehensive educational
experience about formulating
useful assessments.
Attended the Career Services
Association annual Conference
at John Jay College, which
“disseminated information
about the CUNY Jobs Report
and to provide information from
recruiter and interns from the
five industries,” (Finance,
Insurance, and Accounting;
Health Care; Higher Education;
Information Technology [IT]
and Media and Advertising,)
July 2013
Spring
2013
Spring
2013
Spring
2013
Spring
2012
Spring
2012
Spring
2013
Queensborough Community College
Non-teaching Department
Susanne Grossman
Conference, workshop,
training attended
Susanne Grossman
Service to department,
College, University,
Community, and/or
Professional society
Susanne Grossman
Service to department,
College, University,
Community, and/or
Professional society
Susanne Grossman
Service to department,
College, University,
Community, and/or
Professional society
Service to department,
College, University,
Community, and/or
Professional society
Susanne Grossman
“who are currently collaborating
with campus Career Service
Offices and hiring CUNY
students in those industries.”
Panelists spoke about trends in
the industry, their thoughts
about what campus career
professionals can do to prepare
good candidates for the work
force.
Attended the on-campus
security workshop to become
informed of on-campus safety.
Developed a paperless online
system to notify students and
Faculty Cooperative Education
Coordinators about internship
opportunities and deadlines.
Worked with IT and the Office
Assistant in the Office of
Student Affairs to set up the
system and protocol for
communications to be used on a
weekly basis
Completed the yearlong goal of
producing an online Internship
Manual. Produced a
comprehensive online
Internship Manual for students,
employers and Cooperative
Education Coordinators,
including wrote two articles for
it. It can be found by linking
from various places on the QCC
Career Services website.
Finished creating a Camtasia
video about internships and
earning credit for doing them
Investigated alternative
technology options for the
difficult to use Shareware
Software. Elected to have a
parallel ”Z” drive installed on
each computer in the Office.
The entire office could then use
July 2013
Spring
2013
Spring
2012
Spring
2012
Spring
2012
Spring
2012
Queensborough Community College
Non-teaching Department
Susanne Grossman
Service to department,
College, University,
Community, and/or
Professional society
Susanne Grossman
Service to department,
College, University,
Community, and/or
Professional society
S.W. Strauss
Materials Development
S.W. Strauss
Training Attended
S.W. Strauss
Training Attended
S.W. Strauss
Training Attended
S.W. Strauss
Training Attended
the parallel drive to organize incommon office work. Only one
person can edit at a time, but the
documents can be viewed by
many at one time. The drive
enables everyone to easily
access any file or document,
instead of the cumbersome and
often impossible to utilize
Shareware Software.
Developed online
comprehensive filing system of
internships by Majors. Students
and Co-op Coordinators receive
their notices weekly. When a
student comes for an Internship
appointment, it is much simpler
and productive to be able to
give them the opportunities
from databank organizing the
internships by majors.
Developed a comprehensive
“To Do List” checklist for
students to have to be able to
negotiate the path to finding and
successfully completing an
internship for credit.
Created, wrote, and produced,
FOCUS-2 Camtasia for use in
each ST-100 PNET course.
Attended Assessment Workshop
sponsored by CSAC (Career
Services Association of
CUNY).
CSAC (Career Services
Association of CUNY)
Conference featuring the
Chancellor’s Report: Jobs For
New York’s Future.
Attended two School of
Professional Studies, Learn at
Lunch webinars: Linked-In and
Ask HR & Get Your Job Search
Answers.
Attended MNYCCPOA
(Metropolitan New York
July 2013
Spring
2012
Spring
2013
Spring
2012
Spring
2012
Spring
2013
Spring
2013
Spring
2013
Queensborough Community College
S.W. Strauss
Training Attended
Non-teaching Department
College Planning Officer’s
Association) Conference:
Emerging Social Media &
Technology for Career Services
Professionals.
Attended QCC Pathways
Overview
July 2013
Spring
2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
Queensborough Community College
Non-teaching Department
July 2013
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Personnel Change
Alicia Williams
Personnel Change
Karen Schilling
Personnel Change
Karen Schilling
Personnel Change
Ellen Danzis
Personnel Change
Ellen Danzis
Personnel Change
Rebeca Almodovar
Personnel Change
Jane Rodgers
Personnel Change
Mario Lopez
Description of
Change
Resignation
New Hire
Resignation
New Hire
Resignation
New Hire
Resignation
New Hire
Reason for
Change
Date/Semester
New School
Replace
A. Williams
08/2012
New Job
Replace
K. Schilling
09/2012
New Job
Replace
E. Danzis
09/2012
New Job
Replace
J. Rodgers
04/2013
Evaluation of
Change*
08/2012
09/2012
09/2012
05/2013
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Support and expand
student
participation in
cooperative
education/internship
experiences
Target outcome(s) for
Key Performance
Indicator**
Actual
outcome(s)
Support and expand Surpassed
by 5% student
this goal.
participation in
cooperative
education/internship
experiences (in the
Strategic Plan)
Volume of FOCUS2 users
Maintain the
volume of FOCUS-2
users. (in the
Strategic Plan)
Surpassed
this goal.
Volume of
acceptable superior
resumes.
Increase the number Surpassed
of resumes created
this goal.
using Optimal
Recommended
action plan
Recommended
status of Core
Activity and
KPI (see menu)
Completed
Continue
marketing
and
instructional
efforts with
students,
employers and
faculty to
maintain and
continue to
expand
student
participation
in internship
experiences.
Continue
Completed
work with
faculty,
Student
Affairs offices
and the
Counseling
Center to
ensure that all
first-time full
time freshmen
continue to be
required to
complete
FOCUS -2.
Continue to
Completed
market use of
Optimal
Queensborough Community College
Non-teaching Department
Resume formats by
2%.
Volume of online
resume review.
Maintain volume of
online resume
review.
Surpassed
this goal.
Resume in
resume
creation with
the student
body.
Strengthen
marketing
efforts so
students are
aware they
can work with
an advisor
remotely.
July 2013
Completed
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target Outcome(s)*
Plan for
Achieving
Target
Outcome
Promote the
work of the
Office of
Career
Services to all
stakeholders:
students,
alumni,
employers
and faculty
and staff.
Promote
internship/coop education
experiences to
QCC
students.
The Career Services
website.
Creation of a newly
redesigned Career
Services website
Work with the
Academic
Computing
Center and
Career
Services staff
to design a
new website.
Student
participation in
cooperative
education/internship
experiences
Support and expand
by 5% student
participation in
cooperative
education/internship
experiences (in the
Strategic Plan.)
Use all
marketing
tools, faculty,
staff and
employer
contacts to
market both
concept and
actual
internships to
students.
Continue
work with
faculty/staff to
ensure that
FOCUS-2
remain a
required
ST100
activity.
Schedule
sessions with
the recently
restructured
Academies to
Divisional
Head
Approval
(Date)
Assist
Volume of FOCUSstudents with 2 users.
creating a
specific career
plan.
Ensure that
all students
have an
understanding
Advise and educate
all advisors in the
recently
restructured
Academies.
Maintain the
volume of FOCUS-2
users. (in the
Strategic Plan)
Academy advisors
will demonstrate
increased
understanding and
familiarity of our
Queensborough Community College
of the benefits
of using
services
offered by the
Office of
Career
Services
Spread
awareness of
the value of
attending the
Internship
and
Cooperative
Education
Forum early
in students’
school career.
Motivate
students to
utilize our
services.
Non-teaching Department
July 2013
services on a postpresentation survey.
educate and
respond to
queries about
our services.
Volume of student
attendance at the
Internship and Cooperative Education
Forum.
Increase numbers of
freshman attending
the Internship and
Cooperative
Education Forum.
Student profiles on
the Career Services
website highlighting
the impact of our
services.
Create three
multimedia
presentations
featuring QCC
students.
Promote the
Internship
and
Cooperative
Education
Forum with
students
through
marketing
and
instructional
efforts
targeted at
ST100
professors.
Increase
classroom
visits to ST100
sections.
Research,
interview and
create student
success
profiles. Work
with the ACC
to implement
a compelling
presence on
the website.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Queensborough Community College
Non-teaching Department
July 2013
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.