Safety & Security
The Department of Public Safety is committted to providing a safe and secure environment
for students, faculty, staff and visitors to Queensborough Community College of the City
University of New York. The department maintains and promotes respect for the individual
rights and dignity of all persons and continually attempts to instill public confidence by
maintaining a high degree of professionalism, dedication and expertise in the delivery of
the service it provides.
Core Activities and Performance
Core Activity
Key PI
Indicators
To provide Public Safety coverage to the
campus community answering various calls
for service regarding criminal activities, fire
safety, work orders, emergency situations,
traffic and parking control functions, etc
Serve all members of campus community to include students,
faculty, staff and visitors. Responded to approximately 1700 calls
for service, over 480 of which required the filing of written security
incident reports. Issued over 250 parking violation summonses.
Quantity and
quality of
service
provided.
Response to calls for medical assistance,
accidents, elevator malfunctions, etc.
Perform (red) emergency phone and lighting
checks.
Respond to approximately 300 calls for service of this nature.
(Department members are trained in First aid/CPR and use of
cardiac defibrillator). Checks performed on a continuous basis.
Quantity and
quality of
service
provided.
Conduct fire/evacuation drills throughout the
campus. Provide escorts and crime
prevention presentations. Provide
assistance, information and guidance to
visitors on campus.
Conducted 41 drills. Escorts and crime prevention presentations
upon request. Provide assistance as necessary. Continuous.
Quantity and
quality of
service
provided.
Provide vehicle related assistance to include
lock-outs, jump starts and other mechanical
problems.
Responded to approximately 75 calls for service of this nature
Quantity and
quality of
service
provided.
Open/close/lockout functions related to
buildings, classrooms, labs, offices, parking
lots. Special event security for functions at
theaters, art gallery, gym, student union and
other campus facilities.
These functions are performed continuously on a daily basis.
Over 300 events annually.
Quantity and
quality of
service
provided.
Dispatchers answer calls for service and
requests for information (also act as campus
information center during off hours).
Dispatchers monitor CCTV and applicable
alarm systems. Functions related to
designation as assigned shelter for OEM,
Cardozo HS and PS 203
Approximately 1200 calls received weekly. Functions related to
designation as assigned shelter, as required.
Quantity and
quality of
service
provided.
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
New faculty/adjunct orientation presentations by director and/or assistant
director given each semester.
9/1/2010
75
Fire Safety presentations to Building & Floor Coordinators by Public Safety &
Environmental Health & Safety staff.
9/1/2010
30
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Campus safety information and alerts available on QCC Public Safety website. 9/1/2010
Continuous.
30
Director participates as active member of the Advisory Committee on Campus 9/1/2010
Security. Bi- annually.
30
Dept. meetings, evaluatiion programs, safety/security programs. On going.
9/1/2010
30
In service training by CUNY Academy staff. Annually.
9/1/2010
30
Roll call training for Peace Officers, CSA's, Contract Guards given by Lt. Black
and tour supervisors. Continuous.
9/1/2010
30
Informational staff bulletins and memorandum from Director. On going.
9/1/2010
30
DEPARTMENT SPONSORED STAFF DEVELOPMENT ACTIVITIES New student
orientation by public safety staff.
9/1/2010
3000
Department issued campus safety publications available at various locations
on campus and distributed to new students and staff.
9/1/2010
30
gave presentations
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
John
McIntosh
College Security Consortium "Peace
Officer of the Year" Award
Spring 2011
Awards
Changes in Department within Last Year
Change Type
Change
Reason
Semester
CCTV cameras were installed to monitor
"Great Lawn" area. Additional cameras
continue to be installed as needed.
To provide expanded video surveillance Fall 2010
to vital campus areas.
Consultant for DASNY Security Enhancement
Initiative presented their recommendations
for the expansion and renovation of the
Public Safety Office Security Operatiions
Center (SOC)
"The room is small and poorly laid out Spring 2011
due to continuous add-ons over the
years. The room is enclosed by
windows on all sides. There is little
wall space and providing a good field of
view for CCTV monitors is challenging.
The work center is old and clutered."
Need still exists for space modifications
to help ensure integrity of
investigations and individual privacy.
Personnel levels have remained stable over
the past year. However, several members
have been out on extended sick leave. The
department's staff consists of 1 Director, 1
Lieutenant/Assistant Director, 6 Sergeants,
19 Campus Peace Officers and 1 CSA
To help ensure prompt and professional Spring 2011
response to calls for service and to
provide more pro-active patrols.
Facilities/Space
Personnel
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Utilization of bike
patrol
Utilized during course of
completed year.
Such assignments provide easier Continue use.
access and versatility in patrolling
campus.
Continuing
Increased
educational
opportunities.
Evaluation on going.
Encourages officers to
pursue advanced
educational opportunities
and help improve retention
of staff.
Schedule adjustments for those Continue use.
attending classes. To increase
professional standards within the
department.
Continuing
Created data bank for retrieval of Continue use.
necessary information to meet
mandatory reporting
requirements of federal and state
legislation and to facilitate
investigatory proceedures.
Continuing
Implementatiion of
To maintain orderly
computerized
collection of and access to
incident report
data.
management system.
Action Plan
Status
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
To provide a safe and
secure enviroment on
campus through the
delivery of enhanced
services.
Providing a safe and secure
enviorment for the entire
campus and its guests.
To increase both manpower and
equiment resources to allow for more
efficient and timely responses to
incidents as well as to provide more
in the way of proactive patrols and
adequate resources for contingency
situations which may arise.
Through supervisory
observation and
corresponding constructive
feedback. By encouraging
feedback from all segements
of the campus community.
To provide a safe and
secure enviroment on
campus through the
delivery of enhanced
services.
By providing a professional
environment more conducive
to conducting investigatory
proceedings and other job
functions while ensuring the
confidentiality of persons
involved.
To further increase the physical size Through observation and
of the public safety offfice in order
feedback.
for its members to more effectively
perform it's diversified functions as a
24/7 essential service provider.
To provide a safe and
secure enviroment on
campus through the
delivery of enhanced
services.
Due to fiscal considerations
the department wil be
transitioning from contract
guard staff to proprietary
Campus Security Assistants
(CSA's)
To assist Campus Peace Officers in
providing safety and security by
performing ancillary duties.
To gradually replace contract
guard staff with a
combination of full-time and
part-time CSA's