Safety & Security
The Department of Public Safety is committed to providing a safe and secure environment
for student, faculty, staff and visitors to Queensborough Community College of the City
University of New York. The department maintains and promotes respect for the individual
rights and dignity of all persons and continually attempts to instill public confidence by
maintaining a high degree of professionalism, dedication and expertise in the delivery of
the service it provides.
Core Activities and Performance
Core Activity
Key PI
Indicators
To provide Public Safety coverage to the
campus community answering various calls
for service regarding criminal activities, fire
safety, work orders, emergency situations,
traffic and parking control functions, etc.
Serve all members of campus community to include students,
faculty, staff and visitors. Responded to approximately 1700 calls
for service, over 579 of which required the filing of written security
incident reports. Issued over 100 parking violation summonses.
Quantity and
quality of
service
provided.
Response to calls for medical assistance,
accidents, elevator malfunctions, etc.
Perform (red) emergency phone and lighting
checks.
Respond to approximately 300 calls for service of this nature.
(Department members are trained in First aid/CPR and use of
cardiac defibrillator). Checks performed on a continuous basis.
Quantity and
quality of
service
provided.
Conduct fire/evacuation drill throughout the
campus. Provide escorts and crime
prevention presentations. Provide
assistance, information and guidance to
visitors on campus.
Conducted 40 drills. Escorts and crime prevention presentations
upon request. Provide assistance as necessary. Continuous.
Quantity and
quality of
services
provided.
Provide vehicle related assistance to include
lock-outs, jump starts and other mechanical
problems.
Responded to approximately 80 calls for service of this nature.
Quantity and
quality of
service
provided.
Open/close/lockout functions related to
buildings, classrooms, labs, offices, parking
lots. Special event security for functions at
theaters, art gallery, gym, student union and
other campus facilities.
These functions are performed continuously on a daily basis.
Over 300 events annually.
Quantity and
quality of
service
provided.
Dispatchers answer calls for service and
requests for information (also act as campus
information center during off hours).
Dispatchers monitor CCTV and applicable
alarm systems. Functions related to
designation as assigned shelter for OEM,
Cardozo HS and PS 203
Approximately 1200 calls received weekly. Functions related to
designation as assigned shelter, as required.
Quantity and
quality of
service
provided.
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Fire Safety presentation to Building & Floor Coordinators by Public Safety &
Environmental Health & Safety staff.
9/1/2011
30
Campus safety information and alerts available on QCC Public Safety website. 9/1/2011
Continuous.
30
Dept. meetings, evaluation programs, safety/security programs. On-going in
going in services training by CUNY Academy staff. Annually
9/1/2011
30
Roll call training for Peace Officers, CSA’s, Contract Guards given by lt. Black
and tour supervisors. Continuous.
9/1/2011
30
Informational staff bulletins and memorandum from Director. On going
9/1/2011
30
New faculty/adjunct orientation presentation by director and/or assistant
director given each semester.
9/1/2011
75
Director participates as active member of the Advisory Committee on Campus 9/1/2011
Security. Bi-annually
30
both
gave presentations
New Student orientation by public safety staff
9/1/2011
3000
Department issued campus safety publications available at various locations
on campus and distributed to new student and staff.
9/1/2011
4000
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Changes in Department within Last Year
Change Type
Change
Reason
Semester
The department acquired a new 4 wheel
drive patrol vehicle. Routine replacement of
department vehicles helps ensure promp
response and delivery of services to the
campus community while enhancing
department morale.
N/A
Spring 2012
Equipment
CCTV cameras were installed to monitor
To provide expanded video surveillance Spring 2012
additional areas in the Library building.
to vital campus areas.
Additional cameras continue to be installed as
needed.
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Personnel
Personnel levels have remained stable over
To help ensure prompt and professional Spring 2012
the past year. However, several members
response to calls for service and to
are anticipating leaving the service for
provide more pro-active patrols.
positions with other law enforcement
agencies. The department’s staff consists of
1 Director, 2 Lieutenant/Assistant Director, 5
Sergeants, 19 Campus Peace Officers and 1
CSA. Two CPO's were designated as
corporals filling vacant positions. These
positions enhance supervision within the
department, as well as provide an enticement
for members to advance their careers, thus
improving morale and as an incentive for
enhanced proformance.
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Utilization of bike
patrol
Utilized during course of
completed year.
Such assignments provide easier Continue use.
access and versatility in patrolling
campus.
Continuing
Increased
educational
opportunities.
Evaluation ongoing.
Encourages officers to
pursue advanced
educational opportunities
and helps improve
retention of staff.
Schedule adjustments for those Continue use.
attending classes. To increase
professional standards within the
department.
Continuing
Created data bank for retrieval of Continue use.
necessary information to meet
mandatory reporting
requirements of federal and state
legislation and to facilitate
investigatory procedures.
Continuing
Implementation of
To maintain orderly
computerized
collection and access to
incident report
data.
management system.
Action Plan
Status
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
To provide a safe and
secure environment on
campus through the
delivery of enhanced
services.
Providing a safe and secure
environment for the entire
campus and its guests.
To increase both manpower and
equipment resources to allow for
more efficient and timely responses
to incidents as well as to provide
more in the way of proactive patrols
and adequate resources for
contingency situations which may
arise.
Through supervisory
observation and
corresponding constructive
feedback. By encouraging
feedback from all segments
of the campus community.
To provide a safe and
secure enviroment on
campus through the
deliveryof enhanced
services.
By providing a professional
environment more condcive
to conducting investigatory
proceedings and other job
functions while ensuring the
confidentiality of persons
involved.
To further increase the physical size Through observation and
of the public safety office in order for feedback.
its members to more effectively
perform it's diversified functions as a
24/7 essential service provider.
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
To provide a safe and
secure environment on
campus through the
deliveryof enhanced
services.
Due to fiscal considerations
the department will be
transitioning from contract
guard staff to proprietary
Campus Security Assistants
(CSA's).
To assist Campus Peace Officers in
providing safety and security by
performing ancillary duties.
To gradually replace contract
guard staff with full-time
CSA's augmented by some
contract personnel.